How One Life Counseling Built a Scalable, HIPAA-Compliant Program for Multi-Clinic Growth
One Life Counseling Center turned compliance from a risk worry into a scalable foundation for mission-driven growth.
As One Life Counseling Center expanded across 7 clinics and 33 school systems, their mission remained clear—but so did the risks.
Leadership understood that clinical expertise alone doesn’t protect an organization from HIPAA liability, documentation risk, or regulatory blind spots. This kind of growth demanded a scalable, compliant organizational framework.
By partnering with Healthicity, One Life transformed compliance from a lingering fear into a foundational pillar that supports mission, care delivery, and responsible expansion.
The Challenge
One Life’s rapid organizational growth created increasing complexity across documentation, liability, and regulatory oversight. While policies existed, leadership wanted to ensure that they aligned with HIPAA, HR, and institutional risk standards. The organization needed a structured compliance program grounded in the OIG’s 7 Elements to reduce blind spots and eliminate the anxiety of “not knowing what they didn’t know.”
The Solution
Healthicity led a collaborative education-and-alignment model, beginning with deep document review and progressing into real-time mentorship and policy refinement. Instead of delivering a static audit report, they guided One Life through structural improvements while building organizational confidence and understanding. By program completion, not only were policies aligned—but internal auditing, monitoring, corrective action, and governance workflows were already functioning.
The Results
- Standardized, compliant documentation across all service locations
- Strengthened HR and organizational policy framework
- Clear workflows for issue response, auditing, and corrective action
- Board and leadership confidence in long-term compliance posture
- Reduced leadership fear around unknown risk exposure
- Compliance viewed as empowerment, not punitive oversight
| “For nonprofits who want to scale, this is foundational. You cannot afford to build on top of weak compliance. This gives you the right structure to grow without doing damage on the way up.” |
Suzanne Hughes, Executive Director
