SmartLine Incident Reporting

Empower your organization with SmartLine’s real-time, AI-powered compliance incident reporting. 

SmartLine from Healthicity is an AI-driven compliance hotline that transforms the way you handle incident reporting. Your employees can anonymously report concerns 24/7, and your compliance team receives immediate access to both the recorded call and an auto-generated transcription.

This streamlined process means you can act on critical compliance issues swiftly and efficiently. 

Ready to transform your compliance process? 
See how SmartLine can empower your compliance team to stay ahead.  

Why Choose Us? 

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Anonymity and Trust

Encourage employees to speak up without hesitation—every call stays confidential.
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AI-Driven Transcriptions

Calls are instantly transcribed with our AI technology, so your team can get actionable insights as soon as possible.
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Actionable Alerts

SmartLine sends real-time notifications with the recording and transcription, so your compliance team is always ready to act.
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Enhanced Efficiency

Say goodbye to manual processes and delays. SmartLine’s automation keeps compliance on track.

FAQS

How secure is SmartLine? 
SmartLine is designed to protect the confidentiality, integrity, and availability of all sensitive data. Healthicity solutions are managed in a secure AWS environment, subjected to annual SOC 2 Type II Audits.  
Does it have to be a part of Compliance Manager?
Yes, but an independent release of the product will soon be available. 
Why is AI functionality beneficial?

AI agents offer a powerful solution for enhancing the security, efficiency, and accuracy of handling confidential calls, while also improving compliance and reducing costs. 

  • Enhanced Security: AI agents can be programmed to adhere to strict confidentiality protocols and data security standards, minimizing the risk of human error or breaches of sensitive information. 
  • Improved Accuracy: AI agents can accurately capture and transcribe information from calls, reducing the potential for misinterpretations or errors that can occur with human agents. 
  • Increased Efficiency: AI agents can handle a high volume of calls simultaneously, improving response times and freeing up human agents to focus on more complex tasks. 
  • 24/7 Availability: AI agents can operate around the clock, providing consistent and timely support to callers regardless of time zones or business hours. 
  • Reduced Costs: By automating call handling, AI agents can help organizations reduce labor costs associated with human agents. 
  • Objective and Unbiased Interactions: AI agents provide consistent and objective service, free from personal biases or emotions that can sometimes influence human interactions. 
  • Improved Compliance: AI agents can be programmed to adhere to specific regulations and compliance requirements, ensuring that confidential information is handled appropriately. 
  • Scalability: AI agents can easily scale to meet fluctuating call volumes, providing flexibility and responsiveness to changing needs. 
Can I keep my own phone number?
Contact our Sales team, we will work to determine if your current number is available for transfer according to FCC requirements
Can I do a trial of SmartLine?
We are offering a 3-month trial for just $99. This allows you to try the system and see how it could help enhance your organization’s Compliance program. 
Can it integrate to our current system?
This functionality is coming soon. 
Can you help with signage and how to promote it to our organization?
Yes, our team is ready to provide templates that can be used and/or modified to meet your organizational needs. 
What happens with the info once someone calls in?
The information is collected securely, encrypted and stored in Healthicity’s secure AWS environment. 
How quickly can we set it up?
Our team can have you up and taking calls in as few as two business days.
Can we customize our script or messaging? 
Our team is committed to your success, and we can work with your team to define the scope and availability of your custom script requests.
How should we handle this if we have multiple locations?
Use our standard service with an 800 number, the agent is trained to identify the primary location of the caller reporting the concern and the location of the event being reported.

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