How AllHealth Network Transformed Compliance with Healthicity’s Compliance Manager
A Smarter Approach to Behavioral Health Compliance
As behavioral health organizations expand, compliance programs are often stretched beyond the systems that once supported them. For AllHealth Network, growth across services, locations, and staff increased the volume and complexity of compliance activity, making manual tools harder to sustain.
With critical incidents, audits, and regulatory requirements managed largely through spreadsheets and email, visibility was limited and oversight was fragmented. Compliance teams were spending more time tracking information than analyzing risk or informing leadership decisions.
By implementing Healthicity’s Compliance Manager, AllHealth Network modernized its compliance operations—moving from reactive, manual processes to a centralized, scalable, and data-driven program built for behavioral health.
The Challenge
When Karen Mooney joined AllHealth Network as Risk and Compliance Director, the organization was already supporting thousands of patients across 13 locations. Critical incident management alone involved 50 to 70 incidents each month, tracked through spreadsheets and email. This approach made it difficult to follow incidents end to end, assess risk consistently, or identify trends across programs and locations. As the organization continued to grow, AllHealth needed a solution that could centralize compliance activity, support high incident volume, and enable proactive risk oversight without forcing the team into rigid workflows.
The Solution
After evaluating multiple options, AllHealth selected Healthicity’s Compliance Manager for its balance of structure and flexibility. The Incident Management module immediately stood out for its ability to capture, track, and analyze incidents in a single system. With guidance from Healthicity’s team, AllHealth moved beyond recreating spreadsheet workflows and began leveraging the platform’s broader capabilities, including audits, risk assessments, checklists, and reporting, all tailored to the realities of behavioral health operations.
The Results
With Compliance Manager in place, AllHealth Network achieved meaningful improvements across its compliance program:
- Centralized incident management with clear visibility from intake through resolution
- Formalized, repeatable compliance assessments and licensing preparation
- Role-based checklists to support audit and regulatory readiness
- Data-driven reporting that elevated compliance discussions with leadership
- Significant efficiency gains, allowing the compliance team to accomplish more without added staff
| “I’m able to do probably twice as much as I was able to do before in the compliance program. It’s not a one-size-fits-all approach—it’s built by compliance experts and it truly supports how we work.” |
Karen Mooney, Risk and Compliance Director, AllHealth Network
