How a Local Municipality Transformed Compliance with Healthicity
Madison County saved time and gained critical compliance visibility with Healthicity’s Compliance Manager
Madison County of New York, a county municipality delivering a wide range of healthcare services including public health programs, maternal and child health, immunizations, EMS, and behavioral health, faced significant compliance challenges.
With only one compliance officer overseeing multiple departments, the workload was heavy: tracking policy updates, ensuring corrective actions were completed, managing HIPAA risk assessments, and juggling 20+ spreadsheets to keep documentation current.
The organization needed a way to centralize compliance management, streamline documentation, and provide structure without requiring a complete overhaul of existing processes.
The Challenge
With a single compliance officer supporting numerous service lines and no formal compliance team, Madison County needed to streamline their processes. Over 20 spreadsheets made it burdensome to track audits, risk assessments, and corrective actions, and preparing for state and federal audits, including HIPAA security risk assessments and state-level requirements, was challenging. Manual chart audit checklists and QA reviews also led to inefficiencies in the process.
The Solution
The municipality chose Healthicity’s Compliance Manager for its balance of flexibility, functionality, and support. The system adapted to existing workflows, centralized compliance documentation in one place, and streamlined audit prep. With hands-on guidance, proactive training, and responsive support, staff quickly adopted the platform with confidence.
The Results
- Centralized Compliance Oversight: One source of truth for documentation, risk tracking, and reporting.
- Improved Efficiency: Eliminated reliance on multiple spreadsheets and manual processes.
- Audit Readiness: Confidence in meeting federal and state requirements.
- Empowered Staff: Team members transitioned from manual processes to streamlined digital workflows, saving time and reducing errors.
By implementing Healthicity’s Compliance Manager, this municipality transformed its compliance program from a burdensome, spreadsheet-heavy process into a centralized, efficient, and audit-ready operation.
| “I feel more confident in the ability to demonstrate the effectiveness of our compliance program. If we have an audit, I know everything is in there and I don't have to scramble.” |
Christina Kennedy, Madison County Compliance Officer
