COMPLIANCE MANAGER

Frequently Asked Questions

The most common questions healthcare leaders and compliance professionals ask when evaluating compliance management software

Program Effectiveness & Compliance Standards

How does Compliance Manager help me demonstrate compliance program effectiveness?

Compliance Manager centralizes every component of your compliance program—policies, training, audits, risk assessments, investigations, and reporting—into one unified platform. Dashboards and automated documentation make it easy to show auditors, regulators, and leadership that your program is effective, mature, and continuously improving. 

Does the software support all seven elements of an effective compliance program?

Yes. Compliance Manager is built to fully align with the OIG’s Seven Elements of an Effective Compliance Program, including: 

  • Written policies and standards 
  • Assigned compliance leadership 
  • Effective training and education 
  • Open reporting channels 
  • Internal audits and monitoring 
  • Consistent enforcement 
  • Corrective action and ongoing risk evaluation 

Ease of Use & Accessibility

Is the software easy for non-compliance staff to use?

Yes. Compliance Manager is designed for frontline usability. Simple workflows, clean navigation, guided tasks, and automated reminders make it easy for employees across departments to complete trainings, attestations, incident reports, and assigned actions without needing compliance expertise. 

Can non-compliance managers have limited access?

Yes. Flexible, role-based permissions ensure users can only view that they are authorized to see. Non-compliance managers can access tasks, incidents, and workflows assigned to them—without visibility into sensitive or unrelated data. 

Integrations & Data Management

Can Compliance Manager integrate with our existing systems?

Yes. Compliance Manager can integrate with enterprise systems. It also supports data imports, API connections, and structured onboarding to make integration smooth and reliable. 

Can I import my existing policies and documentation?

Yes. You can easily import your existing policy library, training records, incident logs, spreadsheets, and supporting documentation directly into the system. 

Reporting & Analytics

What reporting and analytics does the system provide?

Compliance Manager includes robust reporting and analytics, such as: 

  • Real-time dashboards 
  • Task and activity reports 
  • Audit trails 
  • Policy and attestation tracking 
  • Incident trends 
  • Risk scoring  
  • Training completion reports 
  • System-wide compliance snapshots 

All reports can be exported, shared with leadership, or used in board-level presentations. 

Automation & Time Savings

How does the software reduce manual work and save time?

Compliance Manager replaces spreadsheets, email chains, paper forms, and manual reminders with automated workflows that take care of: 

  • Task routing 
  • Notifications and reminders 
  • Attestation tracking 
  • Automated policy and contract reviews 
  • Corrective action follow-up 
  • Automated audit scheduling 

This frees your team to focus on high-value compliance strategy rather than administrative busywork. 

How much of the compliance program can be automated?

A significant portion of your compliance program can be automated, including: 

  • Task scheduling and reminders 
  • Incident investigation approvals 
  • Policy and contract reviews 
  • Incident routing 
  • Escalations 

Automation ensures reliability, consistency, and time savings across the entire program.

Customization

How customizable is the platform?

Compliance Manager is highly configurable. You can tailor workflows, categories, risk scoring, notifications, permissions, reminders, and dashboards to reflect your internal compliance processes, organizational structure, and regulatory obligations. 

Are the workflows customizable?

Workflows can be built to match your internal processesfrom approvals and escalations to due dates and multi-step actions. Changes can be made at any time as your operations or regulatory requirements evolve. 

Scalability & Multi-Site Support

Can Compliance Manager scale as my organization grows?

Absolutely. Whether you're a single-site practice or a multi-state health system, Compliance Manager grows with you. It supports additional locations, departments, user groups, specialty workflows, and growing documentation needs without sacrificing performance or oversight. 

How does Compliance Manager support multi-site organizations?

The platform supports multi-site visibility and segmentation. You can: 

  • Group data by location or region 
  • Assign site-specific tasks and workflows 
  • Roll up system-level reporting 
  • Standardize policies across all sites 

This ensures consistency while accommodating operational differences. 

Investigations, Incidents & Hotline Reporting

How does the system handle investigations and documentation?

Investigations are fully workflow-driven within the platform. You can: 

  • Log incidents and allegations 
  • Assign investigators 
  • Document findings and actions 
  • Attach evidence 
  • Track corrective actions 
  • Maintain secure, centralized investigation histories 

All documentation is audit-ready and easily exportable. 

How does the hotline reporting work? Is it anonymous?

SmartLine is a secure, integrated hotline and reporting portal that allows anonymous reporting. Submissions feed directly into your investigation workflows, ensuring quick triage and proper follow-up. 

Implementation, Training & Support

What implementation and support does Healthicity offer?

Healthicity provides: 

  • Guided onboarding 
  • Data migration support 
  • Role-based training 
  • Dedicated customer success resources 
  • Live support 
  • An extensive knowledge base and resource library 
  • Client-exclusive webinars 

We ensure your team is confident and fully supported from day one. 

What does the implementation timeline look like?

Most organizations complete implementation in a matter of weeks. The timeline depends on: 

  • Data migration needs 
  • Number of locations 
  • Workflow customization 
  • Integrations 
  • Training requirements 

Healthicity provides a guided roadmap to keep projects on track. 

Task Management

Can the system track all of my compliance tasks and deadlines?

Yes. The platform centralizes task management into a single dashboard that tracks: 

  • Deadlines 
  • Escalations 
  • Assignments 
  • Approvals 
  • Audits and assessments 
  • Investigations and CAPs 

Nothing falls through the cracks. 

Schedule a custom demo to explore how automation, visibility, and data-driven insights can elevate your compliance program.