COMPLIANCE MANAGER
Frequently Asked Questions
The most common questions healthcare leaders and compliance professionals ask when evaluating compliance management software
Program Effectiveness & Compliance Standards
Compliance Manager centralizes every component of your compliance program—policies, training, audits, risk assessments, investigations, and reporting—into one unified platform. Dashboards and automated documentation make it easy to show auditors, regulators, and leadership that your program is effective, mature, and continuously improving.
Yes. Compliance Manager is built to fully align with the OIG’s Seven Elements of an Effective Compliance Program, including:
- Written policies and standards
- Assigned compliance leadership
- Effective training and education
- Open reporting channels
- Internal audits and monitoring
- Consistent enforcement
- Corrective action and ongoing risk evaluation
Ease of Use & Accessibility
Yes. Compliance Manager is designed for frontline usability. Simple workflows, clean navigation, guided tasks, and automated reminders make it easy for employees across departments to complete trainings, attestations, incident reports, and assigned actions without needing compliance expertise.
Yes. Flexible, role-based permissions ensure users can only view that they are authorized to see. Non-compliance managers can access tasks, incidents, and workflows assigned to them—without visibility into sensitive or unrelated data.
Integrations & Data Management
Yes. Compliance Manager can integrate with enterprise systems. It also supports data imports, API connections, and structured onboarding to make integration smooth and reliable.
Yes. You can easily import your existing policy library, training records, incident logs, spreadsheets, and supporting documentation directly into the system.
Reporting & Analytics
Compliance Manager includes robust reporting and analytics, such as:
- Real-time dashboards
- Task and activity reports
- Audit trails
- Policy and attestation tracking
- Incident trends
- Risk scoring
- Training completion reports
- System-wide compliance snapshots
All reports can be exported, shared with leadership, or used in board-level presentations.
Automation & Time Savings
Compliance Manager replaces spreadsheets, email chains, paper forms, and manual reminders with automated workflows that take care of:
- Task routing
- Notifications and reminders
- Attestation tracking
- Automated policy and contract reviews
- Corrective action follow-up
- Automated audit scheduling
This frees your team to focus on high-value compliance strategy rather than administrative busywork.
A significant portion of your compliance program can be automated, including:
- Task scheduling and reminders
- Incident investigation approvals
- Policy and contract reviews
- Incident routing
- Escalations
Automation ensures reliability, consistency, and time savings across the entire program.
Customization
Compliance Manager is highly configurable. You can tailor workflows, categories, risk scoring, notifications, permissions, reminders, and dashboards to reflect your internal compliance processes, organizational structure, and regulatory obligations.
Workflows can be built to match your internal processes, from approvals and escalations to due dates and multi-step actions. Changes can be made at any time as your operations or regulatory requirements evolve.
Scalability & Multi-Site Support
Absolutely. Whether you're a single-site practice or a multi-state health system, Compliance Manager grows with you. It supports additional locations, departments, user groups, specialty workflows, and growing documentation needs without sacrificing performance or oversight.
The platform supports multi-site visibility and segmentation. You can:
- Group data by location or region
- Assign site-specific tasks and workflows
- Roll up system-level reporting
- Standardize policies across all sites
This ensures consistency while accommodating operational differences.
Investigations, Incidents & Hotline Reporting
Investigations are fully workflow-driven within the platform. You can:
- Log incidents and allegations
- Assign investigators
- Document findings and actions
- Attach evidence
- Track corrective actions
- Maintain secure, centralized investigation histories
All documentation is audit-ready and easily exportable.
SmartLine is a secure, integrated hotline and reporting portal that allows anonymous reporting. Submissions feed directly into your investigation workflows, ensuring quick triage and proper follow-up.
Implementation, Training & Support
Healthicity provides:
- Guided onboarding
- Data migration support
- Role-based training
- Dedicated customer success resources
- Live support
- An extensive knowledge base and resource library
- Client-exclusive webinars
We ensure your team is confident and fully supported from day one.
Most organizations complete implementation in a matter of weeks. The timeline depends on:
- Data migration needs
- Number of locations
- Workflow customization
- Integrations
- Training requirements
Healthicity provides a guided roadmap to keep projects on track.
Task Management
Yes. The platform centralizes task management into a single dashboard that tracks:
- Deadlines
- Escalations
- Assignments
- Approvals
- Audits and assessments
- Investigations and CAPs
Nothing falls through the cracks.
See Compliance Manager in Action
Schedule a custom demo to explore how automation, visibility, and data-driven insights can elevate your compliance program.