Complete Litmos Training Course Library

Courses & Descriptions
Anti-Bribery and Corruption 3.0	Anti-bribery and corruption laws are in place to make sure businesses and officials are held to the highest ethical standards. This course will help you better understand what bribery and corruption is and the laws and regulations around it so you and your organization can stay compliant.
Anti-money Laundering Awareness 3.0	Money laundering is a serious crime. It allows money that has been obtained illegally – through other criminal activity – to be used by criminals without attracting attention from authorities. Help take the profit out of crime by learning about how money laundering and terrorism financing occur, the framework to prevent them, and things to look out for.
Assess and Learn - Electronic Communication and Social Media 1.0	Did you know that even a social media post made on a private account outside of working hours can have a legal connection to your workplace in certain circumstances? This course uses adaptive learning technology to identify your knowledge gaps and deliver only the content you need to learn.
California Human Trafficking Awareness 2.0	It might be hard to see how human trafficking relates to you and your organization, but it runs deep, and can occur anywhere in a supply chain. Raise awareness and build understanding about human trafficking with this course which meets requirements for human trafficking awareness training in California for hotel and motel employees.
Compliance Essentials - Electronic Communication and Social Media 1.0	Did you know that even a social media post made on a private account outside of working hours can have a legal connection to your workplace in certain circumstances? Time to get workplace communication and social media savvy with this course. We’ll look at how and when there’s a connection to your work, and how to use technology in a legal and ethical way.
Consequences for Careless Social Media Use in the Workplace 1.0	A 2016 report estimates there are 2.3 billion social media users. There is concern that too few companies are focusing on the risks associated with social media in the workplace. Employers must recognize the risks and take steps to effectively manage them.
Culture Series - Owning Up 1.0	Owning up to our mistakes allows us to take responsibility for our lives. This course will take you on an adventure through a scenario where the learner chooses different pathways about owning up to their mistakes. Assign all the courses in the Culture Series (Standing Up, Speaking Up, Owning Up, Valuing Diversity) to your staff or assign individual topics based off of what might need improving in your own workplace culture. This course is Owning Up.
Culture Series - Speaking Up 1.0	Speaking up for others helps create a more positive, healthier workplace culture. This course will take you on an adventure through a scenario where the learner chooses different pathways about speaking up in the workplace. Assign all the courses in the Culture Series (Standing Up, Speaking Up, Owning Up, Valuing Diversity) to your staff or assign individual topics based off of what might need improving in your own workplace culture. This course is Speaking Up.
Culture Series - Standing Up 1.0	A positive workplace culture relies on everyone acting with integrity and respect and treating each other with dignity. This means standing up for fellow colleagues when they’re being treated unfairly or standing up to those being disrespectful. This course will take you on an adventure through a scenario where the learner chooses different pathways about standing up. Assign all the courses in the Culture Series (Standing Up, Speaking Up, Owning Up, Valuing Diversity) to your staff or assign individual topics based off of what might need improving in your own workplace culture. This course is Standing Up.
Culture Series - The Importance of Whistleblowing 1.0	Would you know what to do if you noticed wrongdoing, misconduct or illegal conduct at work? The prospect of reporting your suspicion as a whistleblowing matter may seem daunting, but it’s the right thing to do. Here you’ll learn what it means to “blow the whistle” or make a disclosure, and the situations that call for whistleblowing.
Culture Series - What Are Conflicts of Interest 1.0	If you had a choice at work between something that benefited you and something that benefited your employer, what would you choose? Here, you’ll learn what a conflict of interest is and how to act with integrity – in the best interests of your employer – when these situations arise.
Culture Series - What is Money Laundering 1.0	You’ve probably heard of money laundering, but would you know how to spot it at work? Anti-money laundering relies on laws and regulations as well as processes within organizations to notice and report this criminal activity. Learn how money laundering takes place, the signs to look out for, and how to respond to a suspicion.
Culture Series - When Gifts Create a Conflict of Interest 1.0	If you’re given a gift at work, you need to think about why you’re receiving it. Gift giving rarely occurs without an expectation of reciprocity. Learn how to avoid a conflict of interest at work by recognizing the types of gifts that are acceptable to give and receive, and how to safely declare them. Receiving a gift at work shouldn’t cost you your job.
Culture Series - When Outside Employment is a Conflict of Interest 1.0	It might be hard to see how having a second job in your spare time could be a problem for your employer. But a second job can take valuable time and energy away from your first, or compete with the business interests of your employer. This course looks at the dos and don’ts of outside employment and how you can safely handle a conflict of interest.
Culture Series – Be the Change (For Non-Managers) 1.0	A positive workplace culture involves everyone. This course will help employees understand the idea of workplace culture and provides tips on how they can help create a better, more positive workplace. This microlearning course is part of the Culture Series, aimed at building compliant workplace cultures through everyday behavior change.
Culture Series – Doing What's Right 1.0	This course will take the learner on an adventure through a workplace scenario where their choices about setting an example when faced with an ethical dilemma. This microlearning course is part of the Culture Series, aimed at building compliant workplace cultures through everyday behavior change.
Culture Series – Setting An Example (For Managers) 1.0	This course will take the learner on an adventure through a workplace scenario where their choices about setting an example when faced with a negative co-worker determine the outcome. This microlearning course is for managers and is part of the Culture Series, aimed at building compliant workplace cultures through everyday behavior change.
Culture Series – Setting An Example (For Non-managers) 1.0	This course will take the learner on an adventure through a workplace scenario where their choices about setting an example when faced with a negative co-worker determine the outcome. This microlearning course is part of the Culture Series, aimed at building compliant workplace cultures through everyday behavior change.
Culture Series – Start the Change (For Managers) 1.0	A positive workplace culture starts from the top. This course helps those in leadership roles understand the importance of positive workplace culture is important, and provides tips on how to build one. This microlearning course is part of the Culture Series, aimed at building compliant workplace cultures through everyday behavior change.
Environmentalism and Corporate Social Responsibility 1.0	Businesses have a large role in society, and their responsibility is way more than making profits.  Corporate social responsibility or (CSR) has changed from the philosophy that a business should watch out for, not only its investors and customers but its employees as well. In today’s society, it’s important that a company pays attention to society as a whole, including the community and the environment too.
Facebook, LinkedIn and Twitter Policies Every Employee Should Know 1.0	The biggest mistake people make on social media is letting their posts live forever. There are applications collecting our data, creating user profiles, and anticipating what we’re going to do next. So, how can you be smart online?
Foreign Corrupt Practices Act 3.0	The Foreign Corrupt Practices Act (FCPA) prohibits businesses and individuals from paying bribes to foreign officials to further business deals. This course will provide an overview of the FCPA, the provisions within the Act, the penalties and guidelines under the FCPA and what you and your organization can do to stay compliant.
Fraud Awareness 1.0	This course defines fraud and the range of fraudulent activities, explains worker and employer responsibilities for preventing fraud, and provides strategies for detecting and reporting fraud.
Human Trafficking Awareness 1.0	It might be hard to see how human trafficking relates to you and your organization, but it runs deep, and can occur anywhere in a supply chain. This course is designed to raise awareness and build understanding about human trafficking, which is the world’s fastest growing crime.
Insider Trading 1.0	It’s important for anyone working for any listed company to be aware of insider trading. This course looks at what insider trading is, what is considered insider trading, the penalties for insider trading and the ways in which you can stay on the right side of the law.
Leadership Suite - You, Me and Privilege 1.0	It’s important for all staff members to understand one another and our struggles. That goes double for managers who must be an example. This leadership suite course will provide the basics on how a manager can be a good ally in the workplace. It’ll examine what an ally is, why it’s important for managers to be them, and how to be one effectively.
Leading Learning - Anti-Bribery and Corruption 1.0	Bribery and corruption are more widespread and damaging than many people realize. Here, we’ll cover key concepts related to bribery and corruption, with real-life examples and practical tips to help you identify, report, and prevent this conduct in your workplace. Stamping out corruption protects you and your organization and reduces negative effects on the global economy.
Leading Learning - Anti-Money Laundering Awareness 1.0	Money laundering is a complex and widespread crime. Did you know you play a critical role in your organization’s anti-money laundering compliance program? Here, you’ll learn how you can help to prevent and detect money laundering, including “know your customer” due diligence. We’ll also cover money-laundering reporting and what to do if you form a suspicion.
Leading Learning - Conflicts of Interest 1.0	As organizations become more complex, the possibility for conflicts of interest grows. While sometimes accidental, they’re quite common. Yet, when handled badly, could create serious consequences for you and your organization. In this course, you will learn how to make ethical decisions to avoid common conflicts of interests.
Leading Learning - Conflicts of Interest in Outside Employment 1.0	Honesty and integrity are key values with which all companies like their employees to act. Outside employment, including a second job or volunteer work and interests, test these values around your primary work obligations. This course looks at the risks associated with outside employment, and how you can safely do both to avoid a conflict of interest.
Leading Learning - Digital Communication Awareness 1.0	With ongoing technological advances in communication and media, our digital communication networks are growing larger and spanning greater distances. However, with this increased connectivity, comes risks. That’s why it’s so crucial to think before you post, send or share. We’ll learn about digital communication, the risks it brings and how you can avoid them.
Leading Learning - Fraud Awareness 1.0	No one wants to think that their co-workers are dishonest or untrustworthy. While most people will never engage in fraud or corruption at work, some will. One of the best ways to tackle fraud and corruption is to prevent it with training and awareness. Here, you’ll learn what fraud is and what you can do to prevent, detect, and report it.
Leading Learning - Gifts and Hospitality 1.0	The exchange of gifts in business has been practiced for years. Rarely it happens however without an expectation of reciprocity. Let’s learn how and when to graciously decline gifts and hospitality, the fine line between a gift and a bribe, and how you can make the right decision around gifts to avoid a conflict of interest.
Leading Learning - Human Trafficking Awareness 1.0	It might be hard to see how human trafficking relates to you and your organization, but it runs deep, and can occur anywhere in a supply chain. This course is designed to raise awareness and build understanding about human trafficking, which is the world’s fastest growing crime.
Leading Learning - Insider Trading 1.0	Insider trading violations can have serious consequences for you while also threatening the future profitability and reputation of your company. Take this course to improve your awareness of insider trading. Learn about its illegality and associated penalties, and how to prevent insider trading happening in the first place.
Leading Learning - Social Media Awareness 1.0	Social media is an inescapable part of modern life and in turn the modern workplace. If you handle social media accounts for work or just use social media at work, this course is for you. You’ll learn about the benefits and risks associated with using social media at work, as well as some steps to take so you can be more social media aware.
Leading Learning - Whistleblower Awareness 1.0	A whistleblower is someone who exposes dangerous or illegal activity in a public or private organization. Whistleblowing brings to light all sorts of workplace incidents such as health and safety risks, potential environmental problems, fraud, deficiencies in the care of vulnerable people, and cover-ups. The demand for greater corporate accountability and for employees to have a voice has increased the focus on whistleblowing.
Managing Politics in Your Organization 1.0	When you think of “office politics,” what are some words that come to mind? Backstabbing? Nepotism? Prejudice? You probably don’t know one person that has a positive thought about office politics. In sales, you have to tackle organizational politics because it helps you influence results, optimism, and corporate culture. You probably haven’t considered this angle of office politics before. In fact, politics help you achieve resources, protect your team members, and make sure your team gets the credit and paybacks they deserve. But how?
Modern Slavery 1.0	Modern slavery is a serious and brutal crime in which people are treated as commodities and exploited for criminal gain. This course is designed to help you understand what modern slavery is, who is affected, how to recognise the signs, and know what to do if you suspect modern slavery.
Promoting an Ethical Culture in Your Organization 1.0	Welcome to Promoting an Ethical Culture in Your Organization. The ethical culture of any company helps determine employees’ perceptions of their job, their bosses, and their company, and employees use those perceptions to guide their actions. Ethical culture will have a profound effect on the decisions employees make, so make sure you are contributing to an ethical culture that is constructive and wholesome. In this course, you will learn about the effect an ethical culture has on an organization and its employees and the different factors that affect the ethical culture of your organization.
Promoting Ethical Behavior 1.0	Sales are competitive naturally. It’s true that competition can be an encouraging motivator; the competitive type of sales, combined with aggressive goals and high quota targets of many sales departments, can push salespeople to engage in unethical sales practices. These could include damaging themselves, their potential and current customers, and the organization for short-term, quick wins. Unethical sales practices can lead to an entire department not concentrating on the overall goal – serving their customers. In this instance, each salesperson works to hit quota, by any means possible.
Safeguarding Children 1.0	This course covers how to recognize signs of child abuse, follow correct reporting procedures, and, ultimately, model the behaviors that foster a child-safe environment. It also covers important information about the laws to protect children and ensure their safety.
Social Media - Appropriate Use at Work 1.0	Social media has changed how we live and work, allowing us to connect easily, share knowledge, and market to customers. However, using social media for business has its risks. In this course, you’ll learn strategies to promote appropriate social media use, the legal responsibilities regarding intellectual property and confidentiality, and how to protect your professional reputation.
Social Media - Protecting Yourself Online 1.0	Did you know that a social media post on a personal account outside of work has the potential to be connected to your workplace? What you say and do online can have legal consequences for you and your organization. Learn how to use digital communication safely and professionally with this course.
Social Media Risks in the Workplace 2.0	Companies recognize the benefits of social media in their business strategy, but they also have major concerns when it comes to using social media at work. This course discusses how social media affects you and your organization and why your organization is concerned about using social media. It provides guidelines to help protect you and your organization.
SOX Compliance 101 2019.0	In this course you will learn about the Sarbanes-Oxley Act of 2002 also known as “SOX.” This is US federal law that sets guidelines and requirements for US Public Company boards, management and public accounting firms in the area of financial practice and corporate governance. This law was enacted in July 30, 2002.
Understanding the Code of Conduct Policy 4.0	We all like to think we always act honestly and do the right thing at work, but sometimes things aren’t that simple. Your company’s code of conduct can help you deal with ethical dilemmas and provide guidance on how to conduct yourself in everyday business situations. Here, you’ll learn about conflicts of interest, gifts, use of company resources, and confidentiality.
Using Power and Influence Ethically 1.0	Power brings a particular need for ethics. The circumstances of power make it easy for misuse to occur. As we have seen, a company president wields at least three sources of power. Legitimate from the position they hold, coercive from the ability to fire employees, and reward - such as the ability to give raises and perks. How does power work in your organization?
Using Social Media to Represent Your Organization 2.0	There’s no doubt that social media platforms can help organizations increase their visibility in the community, reach more customers and keep their clients up to date. When posting on social media on behalf of your organization there are guidelines you should follow. This course will address some of those guidelines.
Whistleblower Awareness 1.0	This course outlines whistleblowing and protected disclosures. It covers the roles and responsibilities of employees and companies, protections for whistleblowers, and the importance of implementing effective whistleblower policies and procedures. The target audience for this course is employees at private sector (not governmental) organizations.
Workplace Ethics - Part 1 (Ethical Conduct) 4.0	This course covers ethical conduct in the workplace, using a non-linear delivery of contextualised learning via scenarios, case studies and further reading. Ethical Conduct is the first of three courses that form the Workplace Ethics Program.
Workplace Ethics - Part 2 (Accountable and Ethical Decision-Making) 4.0	This course covers accountable and ethical decision-making in the workplace, using a non-linear delivery of contextualised learning via scenarios, case studies and further reading. Accountable and Ethical Decision-making is the second of three courses that form the Workplace Ethics Program.
Workplace Ethics - Part 3 (Ethics in Context) 4.0	This course looks at ethics and Codes of Conduct in the context of the workplace, using a non-linear delivery of contextualised learning via scenarios, case studies and further reading. Applying Your Knowledge is the third of three courses that form the Workplace Ethics Program.

Courses & Descriptions
Applying Management Styles in an Organization 1.0	This course discusses the proper application of different management styles within an organization by examining Ken Blanchard’s Situational Leadership Model.
Benefits and Pitfalls of Planning 1.0	We often talk about planning or things we plan to do in everyday conversation. To get to that goal, you have to have a plan. But when do you plan, or how do you develop an efficient plan? Or even how to identify an efficient or deficient plan? Let’s start with a basic understanding of why we plan, the benefits of planning, but also when not to plan.
Benefits and Pitfalls of Planning 1.0	You most likely talk about planning in everyday conversation. Some examples are: “If you fail to plan, you plan to fail,” and “ To get to that goal you have to have a plan.” But to reap the benefits of planning we need a basic understanding of planning, including its benefits and limitations.
Bloomberg - A Brief History - Can We Overcome Pandemics 1.0	Let’s talk about the effects of pandemics – and consider whether they can be controlled. For instance – do quarantining and travel bans work? And what about diseases that spread from animals to people? This course will look at all of the above, and summarize the best chances we have of combating future pandemics.
Bloomberg - Ally Love - How Peloton Pivoted during a Pandemic 1.0	Ally Love, Peloton instructor, founder and ceo of Love Squad, and host for the Brooklyn Nets, talks about her rise to fame and how Peloton was able to pivot during the pandemic and help out users in their own homes. She talks to Bloomberg Quicktake Chief Correspondent Jason Kelly during this special Bloomberg "The Future of NYC - The Fitness Industry" event.
Bloomberg - Game Changers - Bringing High-Tech Healthcare to India’s Poor 1.0	How do you bring healthcare to rural India? Bloomberg’s Game Changers talks to a doctor-turned-entrepreneur who is bringing medical care to the poor.
Bloomberg - Game Changers - Cultured Seafood is Coming to a Table Near You 1.0	Sandhya Sriram is leading her Singapore-based startup to create more ethical and environmentally friendly food for the world’s growing population. Their proposal: growing seafood from stem cells.
Bloomberg - Hello World - What Earth looks like when everything stops 1.0	How does a pandemic - and its resulting lack of activity - impact us on a planetary scale? This video will explore how differently the world now looks from above. We’ll look at how humanity can change its behaviours for the good of the planet – consuming less, meeting virtually, and care more about the environment.
Bloomberg - Hybrid Work Spurs Career Shifts 1.0	The pandemic shift to working at home has spurred blue-collar Americans, who’ve largely been left out of that trend to seek a career change. Bloomberg's Caroline Hyde discusses the shift with Wonsulting Co-Founder Jerry Lee.
Bloomberg - Is the Office More Important Than Ever Before? 1.0	Amid changing demands for physical office space in our new era of work, companies are focusing on a human-centric design model that can support and enhance the experience of both hybrid and in-person workers.
Bloomberg - Leaders with Lacqua goes Green - Jesper Broding, Ikea CEO 1.0	As the head of a business that generates 0.1% of ALL global greenhouse emissions each year, IKEA CEO Jesper Brodin is well aware of the environmental responsibility that’s on his shoulders. In the latest episode of Leaders with Lacqua goes Green, Jesper speaks to Francine Lacqua about why going green is good for business as well as the planet...and why he wouldn't hire a climate change denier.
Bloomberg - Modern Office Spaces and The Future of Work 1.0	"Being together is so valuable and office spaces can be designed to support it." From social areas to well-being spaces, here's how Miller Knoll is evolving their vision of how people can collaborate to support the future of work.
Bloomberg - Money & Equality - The Post Pandemic Path Forward 1.0	More women than men have left British banks during the pandemic, undermining the sector's pledges to become more diverse. This Money and Equality special brings together senior women in the U.K. financial industry to discuss how it can move forward, and the risks and opportunities for both women and organizations. Julia Hoggett, CEO of the London Stock Exchange, and Tiina Lee, CEO of Deutsche Bank for U.K. and Ireland spoke to Bloomberg's Francine Lacqua as part of a New Voices London panel on creating an inclusive environment, retaining talent, and the future of work. Julia Hoggett and Tiina Lee also share their insights and personal experiences. Hoggett explains how role models have helped her career and what prompted her to come out at work. Lee believes the industry is good at hiring but needs to be better at nurturing female talent.
Bloomberg - The Spark - Curing our Plastic Problem 1.0	In this short course we explore plastic waste and how innovative companies have worked towards a solution to our plastic problem. We look at two companies who have different ideas about how to tackle the plastic crisis but share a vision of the world where we no longer rely on single use plastics, and seek to change our addiction to a “throwaway culture.”
Bloomberg - The Spark - How to feed 10 Billion People 1.0	In the course we will show you how different innovative farming techniques are beginning to solve the many problems associated with food production. We will highlight how the future survival of the planet will rely upon pioneering food production solutions which strike a balance of responsibility between guaranteeing the safety of the environment, and ensuring the sustenance of our growing global population.
Bloomberg - Tiny Blue Bubbles Designed to Save the Planet 1.0	For decades, scientists and power companies have been working on carbon capture, a technology that catches CO2 from power plants before it goes into the atmosphere. It could be our best chance of taking a bite out of fossil fuel emissions, but right now it's too expensive to implement widely. A team of engineers at Lawrence Livermore National Laboratory may have found a way to change that, using tiny blue capsules that look like fish eggs.
Bloomberg - Using Blockchain to Protect Venezualans from Hyperinflation 1.0	Simon Chamorro has a radical idea for cryptocurrency. His startup Valiu uses blockchain to offer digital exchange in the hopes of protecting fellow Venezuelans from hyperinflation. If the experiment succeeds, it could be a template for struggling economies everywhere
Bloomberg C-Suite - Cadillac 1.0	Cadillac. A brand name that devotes memories of the 50’s, the 60’s, of a bygone era of luxury, a stumpy brand, a status symbol from father's, or even grandfather's. Cadillac saddled by a lot of baggage, were a bankrupt company located in the bankrupt city. Cadillac needs market share in an expanding luxury category, a category that has been dominated by a European Manufacturer. How long is it going to take Cadillac to be the lead car once again in the GM’s house of brands?
Bloomberg C-Suite - Crossfit 1.0	CrossFit, a $100million company that looks like the gym from elementary school thirty years ago; it’s got jump ropes, a ball, a tyre, some weights, amd a pull up bar. Crossfit developed this one of a kind intensive work out regiment, with over 60,000 trainers in nearly 8,000 affiliate gyms across the globe, in over 100 countries. Crossfit has a growth rate of 70%, 61 countries, 50 new affiliates a week. How do they maintain that community identity that has sparked this movement while attempting to expand to a wider market?
Bloomberg C-Suite - Domino's Pizza 1.0	How did Domino's go from a brand with negative brand equity to a brand choice in the saturated market of food fast? It started with a $10 Million plus brand reworking, starting with the product and it's ingredients that resulted after executives listened to their consumers, who wanted a better product delivered. The "pizza turnaround" began with the crust and worked it's way to the cheese topping and everything in between.
Bloomberg C-Suite - Dunkin Brands 1.0	Dunkin Doughnuts is a $9 billion company with a sixty percent market share in doughnuts. How are they going to be more than just a doughnut shop and the place where you stop to get a quick cup of coffee? Learn how they are moving the company forward and breaking from their blue collar roots to appeal to a new generation and generate more traffic.
Bloomberg C-Suite - Seattle sounders MLS 1.0	Seattle, where movements begin. Underground music, grunge, coffee shops, and some of the major brands in history Microsoft, Starbucks, Boeing, and the Seattle Sounders a soccer team. Find out how the Seattle Sounders are moving more tickets than any other team, doubling the attendance of the next best MLS team. Are they in a major tipping point? Are the kids that grew up on soccer finally a big enough audience to tap into? Find out how they are doing it and how they're beating the odds filling an NFL stadium every single home game.
Bloomberg Green - How Hydrogen Could Solve the Energy Crisis 1.0	Hydrogen is the simplest element in the universe. And excitement is growing from nations and investors looking to harness its power to make clean, green energy. In this edition of Bloomberg Green, Australian billionaire Andrew Forrest speaks about his big pivot from dirty coal to clean hydrogen. And Snam CEO Marco Alvera talks about his price target for the gas over the next decade. Plus, the course breaks down the difference between gray, blue and green hydrogen, and speaks to Bloomberg NEF analysts about the possible limitations of the gas.
Bloomberg Green - The Next Industrial Revolution 1.0	The green transition is being built on dirty industry. Steel, cement, and plastic are crucial components of modern life, but they are also responsible for a huge proportion of emissions and fossil fuel use. In this edition of Bloomberg Green, we look into the innovative ways that industry is trying to cut out the carbon: from startups turning plastic waste into oil to the EU's grand plan to reach net zero by 2050.
Bloomberg Green - The Youth Climate Movement 1.0	With rising sea levels, polluted cities and forest fires tearing through the West Coast and Amazon, the full impact of climate change won't be felt for generations to come. That's why some young people are taking their future into their own hands. Greta Thunberg started a movement in 2018 when she began her climate strikes. From Alexandra Villasenor in the US, to Elizabeth Wathuti in Kenya, Licypriya Kanjugam in India, and hundreds of others... We speak to some of these young activists fighting alongside her, about the changes they seek in their own neighborhoods and the world.
Brainstorming Project Tasks 1.0	Have you ever been stuck with solving a problem or developing and idea and discussed it with a coworker? Only to discover that by putting your heads together, you were able to add a perspective that resulted in a solution. This is the Six Thinking Hat system in action. Adding group perspectives to the exercise of brainstorming, helps create a structured thinking process that is focused on achieving a distinct goal.
Business Advantages of an Environmental Management System 1.0	Our culture is becoming increasingly aware of our impact on the environment, and businesses are following this trend. By implementing an Environmental Management System, or EMS, a business can reduce its environmental impact substantially. However, an EMS also makes sound legal and economic sense as well as environmental sense. Limiting consumption and streamlining resource efficiency can seriously impact your business’s bottom line, and it can help your business meet regulatory standards. It is fast becoming an integral part of any business model.
Business Continuity Management in Action 1.0	Does your organization have a playbook to respond and react to a disruption quickly? Learn a simplified process for creating and maintaining a business continuity plan. You’ll discover how to conduct analyses, document a plan, test and implement it, and how to review and maintain your plan to keep it current.
Business Report Writing Skills 3.0	Dull, bland business reports can really grate on you. Chances are, you’ve sat in a meeting, looking at your watch, while someone droned on – presenting a long, convoluted report. Worse still, maybe it was you delivering the rather underwhelming report. We want to help you to get your message through to the right people, just as you have planned it. If your job requires you to prepare business reports of one type or another, you need to develop your report-writing skills. Learn how to with this course, packed full of business writing tips that will make your reports stand out, and allow you to develop a reputation for intellect and professionalism at your work.
Characteristics of a Value-Centered Operation 1.0	When building a service-centered organization, your number one focus should be the customer experience. It also means you will go above and beyond by showing quality, integrity, and efficiency characteristics. All of this positively impacts the customer’s experience causing them to notice the change.
Communicating with Your Project Team 1.0	There are four fundamental areas in communicating with your project team that you have to concern yourself with, the four basic types of communication. Communicating with team members, how the team members are communicating with you, the team members communicating with each other and communication between the project and management, communication between the project and the project’s customer and stakeholders.
Competitive Advantage in Organizational Strategy 1.0	Do you wonder why some companies seem to have a corner on the market, while others struggle? The right organizational strategy can lead to a sustainable competitive advantage, where companies can realize their goals and carve out a place for themselves in their target market.
Complexity Analysis 1.0	You should choose the right tools for a project determined by complexity of the project. Many times, the wrong tool is selected for some projects. There’s a standard methodology, and it’s applied to every project. This isn’t an efficient process. It might get the job done, but it’s likely you’ll spend too much effort on some parts of the project than you really need. Consider that some projects are inherently more complex than others.
Conflict Management in Project Management 1.0	Conflict occurs when two or more values, perspectives, or opinions are opposite. You may experience personal conflict when you don’t live up to your values. You experience conflict with someone else when your values or points of view are threatened. You may experience conflict because of fear of the unknown or a lack of fulfillment.
Contingency Planning 1.0	Doing contingency planning is a major step toward bulletproofing a project. Even though it's impossible to make one completely bulletproof, you may be able to protect the health of a project, by analyzing possible roadblocks and preparing for them. The critical path is probably where you’ll be the most concerned about something going wrong. After all, a problem along the critical path indicates a problem with your deadline. Therefore, that’s the place you're going to be paying attention.
Contract Management 1.0	Contracts are a part of life. Almost everything we do, from buying a cup of coffee to signing on to a cell phone plan, is regulated by the rules of contract law. This course introduces a basic understanding of contract law in the United States. It covers three key areas - contract formation, contract rights and obligations, and contract performance and termination.
Controlling Change in Project Management 1.0	Change is the one thing you can always count on occurring. Understanding change and how to control it in project management will allow you identify and control changes and their effects. Identifying the change request, the changelog, why those are important, and what you do with them, is the first step.
Costs and Causes of Employee Turnover 1.0	Why do good employees leave and what does it cost a company when it occurs? Losing an employee is called turnover, and the rate of turnover at a company can be a clue to how well employees are treated, and overall employee satisfaction. The ultimate goal of most companies is to have a low turnover rate; in order to achieve that, you must understand the reasons for employee turnover, and have a retention plan in place.
Creating and Maintaining a Successful Organizational Culture 1.0	When we talk about organizational culture, we're talking about the set of key values, beliefs, and attitudes that we share among our company’s members. The organizational culture affects procedures and operations—sometimes through conscious effort and sometimes through unconscious absorption. It’s important to understand your organizational culture and help promote it among your employees.
Creating and Maintaining the Culture of Your Organization 1.0	Organizational culture is the set of key values, beliefs, and attitudes shared by all members of an organization. The culture affects most aspects of procedures and operations, sometimes through conscious effort and sometimes through unconscious absorption. It’s important that you understand your organizational culture and help promote it among your team.
Deciding on a Pay System 1.0	If we didn't get paid, we wouldn’t go to work. Deciding how your business’s salaries will be structured is an important part of ensuring that employees are compensated fairly for the work that they do for you. Salary cannot be arbitrary or based on something as whimsical as employee likeability. There are many different methods to create your payment structure to the benefit of your employees and your organization.
Determining Internal and External Pay Factors 1.0	There are many factors that influence a company’s salaries. Managers responsible for determining salaries take many different elements into account, based on the philosophies and resources of their organizations and on external market. Effective management can balance these factors to create a pay structure that is fair, feasible, and attractive to potential employees.
Directions of Communication in an Organization 1.0	This course teaches learners about the four main directions of communication within an organization and their benefits. It also considers the different approaches an organization can take regarding communication.
Embedding Organizational Culture 1.0	If an organization lacks a well-planned strategy, its chances for success diminish. There are Organizational culture is a system of values, attitudes, and behaviors shared throughout a business or organization. Typically, this culture originates with the founder and is maintained through company storytelling and recognition of company “heroes.” However, an organizational culture can be more deliberately and effectively embedded within a group’s operations. Through consistent delivery of the culture’s messages, a company can embed that culture in the minds and actions of each of its employees
Exploring the Global Business Environment 2.0	If your organization expands to the global marketplace, will you be prepared to make effective human resource management decisions? This short course for HR professionals, executives, and hiring managers provides essential information about operating in a global business environment and considerations for human resource management.
Identifying the Culture of Your Organization 1.0	Your business's culture has wide-reaching effects. It helps determine practices, policies, and rules, and it helps set behavioral expectations of employees. Even though culture may not be immediately observable, identifying a set of values to describe an the culture helps us measure and manage culture more effectively.
Implementing the Strategic Plan 1.0	A strategic plan is the broadest level of a company’s planning. It provides a high-level view of the steps a company will take to achieve its long-term goals. As a manager, you will be asked to help implement some or all parts of a strategic plan. You need to be able to develop a plan to achieve your company’s strategic goals.
Inspiring Creativity 1.0	Leaders must be creative thinkers if they want to succeed. Creativity will help you find the solutions to the continuous stream of problems that you face daily. There are three major creativity triggers, intensely desired goals, pressing problems, and focused questions. Understanding what they are and how utilizing them is the first step in inspiring creativity among your team.
Introduction to Business Continuity Management 1.0	Learn the basics of business continuity management. You’ll discover how a business continuity management system benefits your organization as well as learn the key requirements to meet ISO 22301 – a global standard for business continuity management.
Introduction to Project Management 1.0	Managing a project may seem easy, and, on the surface, it may be – you have a goal, you know the initiatives and the due date – it’s simple. But within a project, there are many stakeholders and teams that may affect and even stall your project. So how do you succeed?
Introduction to Project Planning 1.0	Project Planning is a step-by-step process, essentially a process of documenting your thinking about the project. It's your primary tool for being able to track and manage the project. When you talk about Project Planning, the plan itself is almost an afterthought and typically occurs after you understand the scope and deliverables of the project. It’s essentially the process of documenting your thinking about the project.
Juggling Project Resources 1.0	There are two ways to measure project time: effort and duration. The duration is calendar based. Effort is how much of your work time it takes. They're usually not the same. The type of project and your organization may dictate how you’ll measure a specific project.
Leadership Suite - Global Citizen Mindset 1.0	A global citizen mindset is the prism through which all modern businesses should view how they operate and the impact they make. To maintain a competitive edge, managers must reframe their mindset and think globally. In this course we will show you the skills you need to possess and the outlook you need to adopt to gain a global perspective on how to manage a business.
Leading Learning - Business Sustainability 1.0	In this course, we uncover the other aspects of the sustainability framework. We’ll explore how you can apply a sustainable mindset to several different areas of your organization. We will give you the knowledge and the skills to better understand how to adapt working processes and how to make more ethical, progressive, and forward-thinking decisions.
Leading Learning - Closing Your Project 1.0	When you get to the end of a project, it can be tempting to overlook a critical final task of the project manager – conducting project close.  This doesn’t just mean tying up loose ends – it’s about capturing lessons you’ve learned during the project so that you can benefit from them next time. What processes did your team go through, and how did they interact as a team? What items could the team learn from this experience and apply to the next project?
Leading Learning - Communicating to Project Stakeholders 1.0	As a project manager, it’s your job to do whatever is necessary to understand your stakeholders and communicate with them in ways that are clear and transparent. This may mean that you need to change your communication approach with different audiences or different individuals. The responsibility is yours; you have to make it possible for them to understand what you are saying and set realistic expectations with milestones and project deadlines.
Leading Learning - Environmental Sustainability 1.0	How often do you think about your impact on the environment? Everything we do, from travelling to work to what we choose for lunch, affects the planet. So, what changes can we make to our daily lives to ensure a greener, more sustainable future? This course has been designed to help you take those first steps towards living a more environmentally sustainable life.
Leading Learning - Preparing Your Project 1.0	Without a project plan, you’re planning to fail. You have a business need, and that need leads you to initiate a project, and initiating is the first process. This is often delegated to somebody else, perhaps a project sponsor or an officer of your company. There are three main areas of planning, what we want, that’s the specification. How much is this going to cost, what’s our budget, and how much can we go over that budget?
Leading Learning - Project Implementation 1.0	This course covers the crucial area of project strategy and implementation. Communication is at the center of everything you do. It’s important to identify tasks needed to complete your project and who has the skills to complete them and upward and downward communication. The course also offers the learner some actionable advice to take away and implement the next time they begin work on a new project.
Leading Learning - Project Management Basics 1.0	Imagine you are given a project to manage or asked to join a project team. Even though you have heard a lot about project management, would you really know where to start. This course is designed to help. We’ll identify the basics of project management into a way that will be easy to understand and implement in your daily work.
Leading Learning - Quality Management 1.0	Quality is paramount in everything we do. Due to social media, buyer expectations are very high, and visibility between you and your competitors is ever-present. It may be tempting to rush your product to market to beat your competition, but it will have lasting negative consequences from releasing an inferior product. Spend the extra time testing your product to ensure the final product is the best it can be.
Leading Learning - Risk Management Framework and Process 1.0	Risks are a part of life. We take them every day, often without even thinking about it. Every organization needs a foundation to manage risks and incorporate that framework into all the organization’s activities. In this course, you will learn the six elements of an effective risk management framework and an overview of the risk management process.
Leading Learning - Risk Management Principles 1.0	Risks are a part of life. We take them every day, often without even thinking about it. In an organization, there are some core principles to follow to manage risk for positive outcomes. In this course, you will learn the definition of risk, types of organizational risk, why managing risk is important, and the principles to follow in managing risk.
Leading Learning - Risk Process Customization and Assessment 1.0	The risk management process begins with customizing the organization’s approach specific to how it operates. Organizations can then prepare for potential consequences through the risk assessment phase. This course covers process customization and risk assessment, including criteria to consider, steps to follow, and tools that can help.
Leading Learning – Risk Treatment and Review 1.0	In this course, you will learn how to treat business risk by reviewing the common options for risk treatment, what to include in a risk treatment plan, and how to review treatment outcomes. This course also reviews the importance of monitoring and reporting on the effectiveness of the treatment and the overall risk management process.
Linking Ethical Behavior to Your Organization's Structure 1.0	There is certainly a connection between how a company is structured and the degree of ethical behavior within that organization. Understanding how to resolve an ethical dilemma within an organization requires its members to be empowered to make ethical decisions. In the lessons that follow we will discuss different management styles as they relate to broader national cultures and examine some situations in which your organization can promote ethical understanding.
Maintaining Organizational Culture 1.0	Organizational culture is an important element to success in business. It is not enough to instruct your new employees in this culture; it must be maintained through a structured process. Many veteran employees lose sight of organizational culture through habit and customization, ending up seeing their work as merely a series of tasks. Through a process of continual reinforcement, your employees’ vision can be constantly refreshed and your organizational culture maintained.
Making a Plan that Works 1.0	Making plans is a necessary part of being a manager. However, if you make the wrong plans, or make them in the wrong way, then you can actually harm your performance. Knowing how to set and follow your plans properly is vital to your success.
Manage Your Time By Organizing Paperwork 1.0	Many managers find that they are bogged down with paperwork, especially new managers who are not used to their new responsibilities. Often, this means that managers spend so much time on paperwork that they neglect their team members or spend so much time with team members that the paperwork falls behind. This course will help you set some ground rules for handling your paperwork efficiently and effectively.
Managing Project Portfolios 1.0	When you have a lot of projects to complete, logically prioritizing them is important. Otherwise, you’ll have worked on things that aren’t necessarily as valuable or a priority. Project portfolio management, or (PPM) is managing one or more project portfolios to achieve company strategic objectives. It’s a way to determine any differences between strategy and implementation.
Managing the Production Process 1.0	When the production process occurs, the operations manager’s attention shifts to the daily activities of materials management. Materials management encompasses the following activities, purchasing, inventory control, and work scheduling.
Maximizing the Benefits of Your Organization's Structure 1.0	There are a lot of different elements that make up an organization’s structure. When these elements are in place, your company has standardized its operations, either as a centralized set of procedures or as a large degree of autonomy for individuals or departments. How you structure your business has a strong influence over your success.
Operational Plans - The Single Use Plan 1.0	What we do every day takes us closer and closer to what we want to accomplish in the big picture. Operational plans are what we do on a real, day-to-day basis to successfully produce and deliver a product or a service. They direct the behavior and efforts of our staff, and determine our daily priorities of what we want to accomplish. A major part of your role as a manager is to determine how to operate your team to help your company meet its larger goals.
Operational Plans - The Standing Plan 1.0	Behind every successful business, is a series of carefully crafted plans. Companies must create and implement planning on several different levels, from the highest level overviews, to detailed instructions on how to carry out tasks. Since plans act as roadmaps for our actions and behaviors, it’s important that we understand how crucial they are to a company’s day-to-day operations, as well as its ultimate long-term success.
Organization for Efficiency 1.0	The worst enemy to efficiency can be you. If you keep a cluttered office or desk, lose track of tasks and appointments, or have difficulty keeping your files organized, then your job performance can easily suffer. There are tricks and techniques that efficient workers use to make sure that they aren’t flooding themselves under unnecessary mountains of disorganized clutter.
Organizational Strategy 1.0	If an organization lacks a well-planned strategy, its chances for success diminish. There are several key questions that aid leaders in developing an organizational strategy that aligns with business goals and objectives. This course delves into those questions, digging beyond the surface to gain a better understanding of the key insights that help position organizations for success. You will take away several key questions that can be used as organizational strategy planning tools in any business setting.
Performance - Systems View 1.0	How does performance management fit in terms of the overall view of a business? How does this play into hiring, evaluating, and motivating employees? There are many different ways to engage in performance management, all of which fit together like a puzzle. By setting clear expectations and creating a process for performance management, you can coach for improvement and develop your employees to their potential.
PERT Chart 1.0	PERT stands for Program Evaluation Review Technique. It’s important to know what it is, where it came from, how you build it, and, what is the main reason to use it. PERT’s history starts in 1956. And the project that was the first to use this technique was the complex project, building the Polaris missile.
Planning at the Senior Level 1.0	When we talk about planning, we begin at the top level. The top level is responsible for developing the strategic plan or the overall company plan and company direction. Why is it important to have a strategic plan? A strategic plan helps you clarify how the company will serve your customers and position itself against the competition. Strategic plans typically look into the future two to five years.
Planning at the Top and Senior Level 1.0	When we talk about planning, we usually start at the very top level. The top level is typically responsible for developing what we call the strategic plan or the overall company direction. This plan needs to grow out of a company’s mission. Executing a strategic plan requires commitment—not only from the top level, but from all levels of the business.
Planning Process Summary 1.0	Project planning skills show the content of a good project plan and the sequence in which the content needs to be developed. Planning begins after your pre-work is completed - defining the problem, generating your needs and wants, ranking the wants, creating a goal statement for your project, look at alternative approaches, and analyze any high-level risks. After all that is in place, and you know what it is you need to do, you move forward into planning.
Planning Project Phases 1.0	Once your project is defined, and the project team assigned, you can go to the second phase in the project management life cycle, the project planning phase. Project planning is the base of the project life cycle because it informs all involved the plan of where you’re going and how you’re going to get there.
Post Project Evaluation 1.0	You now know the whole planning cycle; the implementation of the project, and you’ve delivered the end project or service. There is one final thing that needs to be done before the project ends. That’s the post-project evaluation or the postmortem. But the process of evaluating the project itself is something that you need to do relatively quickly. This is probably one of the most valuable learning opportunities that you are going to have, so don’t skip it.
Principles of Planning 1.0	Goals are like the destinations on a road map. Plans are the routes you take to reach those destinations. Once you’ve decided what you want to do, it’s time to develop plans to get you from where you are now to where you want to be in the future. With the right balance of pragmatic considerations and teamwork, your organization will be able to make plans effectively.
Product: Business Plan and Roadmap 1.0	So, you’ve identified a problem, done some preliminary research, and prepared a product brief. Now it’s time to create a comprehensive business plan. And if that’s successful, put the product on your product roadmap. But not all product ideas will get this far… Learn how Product Teams filter and prioritize ideas with this course.
Product: Execution Plan 1.0	This execution course will cover the key learning objectives from the Product arm of the Revenue Enablement suite of courses. The learner plays a product executive tasked with decision-making around major marketing concepts and functions. The choices made in these scenarios are assessed against the learning gained from the Product channel.
Product: Identifying the Problem 1.0	It’s as simple as this. You should only be creating products that people need, want, and are willing to pay for. This course looks at how product teams and organizations should decide which products to develop by asking which problems are worth solving.
Product: Product Design and Development 1.0	Design and development is about bringing your ideas to life. This course will examine what the design and development phases are, the difference between them, how they involve other departments, the differences between digital and physical design and development, and some of the processes involved.
Product: Product Launch 1.0	You can conceptualize, design, and develop a fantastic product, but it’s not going to do well unless you launch it. Send it off with a bang. That’s what Go-To-Market really is. This course will look at what a product launch is, who’s involved, why it’s important, the stages of a launch, and tips on making it successful.
Product: Product Overview 1.0	Every department plays an important role in revenue enablement, but without the Product Team, there’s no product for Sales to sell, Marketing to market, or CX to support. Product Teams must understand customer needs and pain points and, ultimately, deliver products that people want and are willing to pay for. Learn more in this overview course.
Product: Product Research 1.0	You’ve had a great idea for a product, but what comes next? Research. Doing the research and preparing a product brief is a must for Product Teams. You don’t want to find out the hard way that the product’s not going to be viable. This course looks at the importance of validating problems through product research and writing a product brief.
Project Budgeting 1.0	Project budgeting is something that has to be done for all projects. There are certain considerations when determining how to budget and what to watch out for when creating a budget. However, remember that the amount of detail in the budget will depend on your organization. There are some important points to remember when creating a project budget. First, your accounting department will want you to categorize certain kinds of costs that go into your project.
Project Closures 1.0	Project closures are one of the processes of project management. Typically, this step is one of the process steps that isn’t done effectively. It’s difficult to not get excited about moving on to the next project when project doesn’t officially close, but comes close. There are three steps to closing out a project. The first is project evaluation; actually, evaluating the project. The second is completing the project so that everybody knows all the pieces are completed. And the third is celebrating the fact that you’ve completed it.
Project Management - The Standing Plan 1.0	Organizations plan at three levels; the broadest level, strategic plans, give us a big picture perspective. In order to move those into action, we have Tactical Plans, which is taking the big picture and breaking it apart into categories, and big implementation areas, and allows us to start the process of taking them into action. But then, how do we move these tactical plans and make results happen?
Project Management Program Opener 1.0	A program is a bundle of projects that are group managed for effectiveness and to achieve efficiencies of scale. Project management involves coordinating individual tasks, while program management involves coordinating related projects that are grouped. Projects are grouped together when the benefits of managing the collection outweigh managing projects individually.
Project Management Skills - Making a Plan that Works 1.0	Preparing to start a project without a plan, is a plan to fail. There are five steps for making a project management plan that works, they are setting goals, developing a commitment, developing effective action plans, tracking progress, and then maintaining flexibility. Understanding SMART goals will allow you to be efficient and effective in seeing your projects from inception to completion.
Project Management Skills - The Single Use Plan 1.0	Organizations plan at three levels. The very broadest level is your strategic plan. It captures the big picture of where the whole organization is planning to go. From that, we develop tactical plans, which is moving from that big picture and into a plan to start implementing a strategic plan. And finally, we take those tactical plans and develop what we call operational plans. These detail our activities, processes, timelines, regulations, and policies.
Project Management Skills - What Does it Take? 1.0	Project management skills are important for many different reasons. They enable you to act as an effective leader and problem-solver in various situations. If you concentrate on honing these skills, you can then watch how they can impact your job performance and opportunities. What are the six skills that project managers should possess?
Project Organization in the Planning Process 1.0	An important part of project management is adding structure to plans. The structure will likely change as the plan develops. In the structure, it’s recommended not to spend an excessive amount of time making sure that everything is right. What you want to see is how various tasks relate to each other. This overall structure, the relationships of tasks to each other, is critical since it's going to drive everything else about planning. This will determine your critical path and schedule.
Project Problem Solving 1.0	Problem-solving is an integral part of project management; regardless of how well you plan, problems will occur. In fact, most projects originate from a problem that needs to be solved. Much of a project manager’s time is going to be spent on problem-solving throughout the project. New challenges you encounter is your trigger to expand and develop new skills. You don’t build endurance until you push yourself to work harder, to use an analogy from sports. This multi-step process is proven when working through challenging problems.
Project Scheduling - Changing the Plan 1.0	In some cases, a project can change substantially, even when your deep into the planning process. The more detail you have to work with, the more likely you'll be able to spot discrepancies and spot things that you need to change.
Project Scheduling - Overlapping Tasks 1.0	Dealing with overlapping tasks can be complex. Overlapping tasks can be sequential and concurrent, typically, they’re not finish-to-start relationships. Overlapping means, that one task is an obvious successor to another task, but both tasks can start at the same time.
Project Scheduling - The Basics 1.0	Project scheduling is not a one and done process. You might have an idea of how long it should take, but there are certain variables that can and will affect your project timeline. From a project scheduling standpoint, you can make some realistic judgments about the time needed to get the work done and the project completed. Keep in mind deadlines and schedules are not the same things.
Project Scheduling - The Critical Path 1.0	The critical path encompasses all tasks needed to complete a project, any associated task dependencies, milestones, and final deliverables. The critical path allows for project visibility and is a tool to ensure your project stays on track and within your budget.
Project Tasks and Sub Tasks 1.0	One of the hardest things about any project is dealing with the middle. You might have an idea of what things should look like when the project is complete and a good idea of where you are today - but getting there is a different story. It's safe to say that even the best teams and project managers can get lost along the way.
Recognizing Trade Controls 1.0	The argument about controlling the flow of foreign goods and investments across borders has existed as long as international trade has existed. It’s no secret that governments control trade.
Revenue Enablement Overview 1.0	This course is designed to present a high-level overview of revenue enablement. In it, we outline how organizations can align their teams and processes to facilitate the customer journey, optimize the customer experience, enhance cross-functional collaboration, and increase revenue.
Risk Management - Part 1 (Introduction to Risk Management) 2.0	This module provides an overview of risk management, focusing on its principles, framework and an overview of its process. The process appears in more depth in two companion modules.
Risk Management - Part 2 (Risk Assessment) 2.0	This module describes the first half of the risk management process: communication and consultation, scope, context and criteria and risk assessment. The process is introduced and concluded in its two companion modules.
Risk Management - Part 3 (Risk Treatment) 2.0	This module describes the second half of the risk management process: risk treatment, monitoring and reviewing. The process is introduced in its two companion modules.
Stages of Corporate Responsibility 1.0	To focus on corporate responsibility, our expectation is that businesses recognize issues that are socially important and to address them. The companies that are successfully doing this typically earn good corporate citizen reputations and enjoy certain advantages, such as keeping satisfied customers, attracting investments, and recruiting and retaining human capital. But this transformation doesn’t happen overnight.
Strategic Planning at its Best 1.0	The most successful businesses are ones that fully understand their largest goals, the hopes for growth, and the vision of the business as a whole. Strategic planning is a necessary part of the processes behind this kind of success. It helps make employees feel like a part of something important rather than one person with one job to do. It helps managers and employees know specifically what they need to do in order to help the business grow. It is a way to improve your business actively and creatively.
Sustaining a Winning Culture 1.0	Results will happen, no matter what. However, great results will only happen when they’re the outcome of dedicated planning, execution, and leadership. To get great results consistently, you need to support a culture of winning at your organization.
The Potential of Human Capital 1.0	Business leaders from a multitude of industries agree that their business’ success will be decided by their workforce – attracting, retaining, and optimally managing a high-value workforce. Tackling these human capital success factors is an essential part of every business leader’s and human resource management professionals’ role. Understanding the potential of human capital will allow you to meet responsibilities and gain insight into the broader business and human capital issues that your companies face now and in the future.
The Product Life Cycle 1.0	As generations grow and change, so do the products they’re interested in. Understanding the product lifecycle, as well as the interests in your customer demographic, will help you stay ahead of the changes required of marketing organizations. Your company can be the best innovators in the world, but without a customer focus, it’s a waste of time and resources and could have a detrimental effect on the longevity of the company as a whole.
Tools and Knowledge for Successful Plans 1.0	No business survives on improvisation alone. The most successful companies and businesses have detailed plans guiding their operations and goals at every level, from small front line teams to the highest levels of management. As a manager, you are heavily involved in the planning process. It is important that you understand how plans should be made to help attain the goals for success and growth.
Types of Management Styles in an Organization 1.0	Every manager has his or her own different style. Although some styles are consistently more effective than others, there is a time and a place for everything—and there is a situation for each kind of management. If you are aware of the different ways of managing your team, you will be able to approach each situation in the way that will make your style and solutions as effective as possible.
Types of Organizational Plans 1.0	Any time you see an employee handbook, a corporate project or even the posting of a new company rule, you are looking at a type of organizational plan. These plans, no matter how minor they seem, need to be well thought out in order to avoid potential negative repercussions down the road.
Understanding Organizational Behavior 1.0	Organizational behavior is all about how people, both individuals, and in groups, act within their organizations. To study organizational behavior, you use a systems approach. The systems approach breaks down relationships by the person, group, organization, and social system. Its overall purpose is to build better connections by attaining human, organizational, and social objectives.
Using Gantt Charts for Your Project 1.0	One of the most common and powerful of all the project management tools is the Gantt chart. Many people think it's the only project management tool. The Gantt chart is a type of bar chart that illustrates a project schedule. It's named after its inventor, Henry Gantt, who designed the chart between 1910–1915. Today, modern Gantt charts also show the dependency relationships between activities.
Utilizing Job Evaluation Systems 1.0	Job evaluation means just that: evaluating each position within your company. This allows you to determine how much each position is worth—that is, how much you should pay employees who hold that position. Using a consistent method to evaluate jobs, helps ensure that your pay structure is fair. It helps you consider each job by itself and compared to other jobs within your company to create salaries based on these considerations.
Workforce Innovation 1.0	This comprehensive course explores how organizations can reinvent their workforce through innovative strategies. In it we examine what workforce innovation is and outline the key skills that facilitate it and see how to stay ahead of the competition and drive continuous improvement.
Workforce Innovation - Core Soft Skills 2.0	Workforce innovation is one of those things that just sounds positive without even having to think about what it means. Innovation, by its very definition, means something better than before. This course will examine what workforce innovation is, as well as cover a few of the core soft skills that facilitate it.
Workforce Innovation - Innovation in Education 1.0	Innovation is always a useful tool for staying ahead of the competition, as well as a conduit for continuous improvement. This is also true in the educational field. This course will examine what innovation in education is, a few examples of it, how it can benefit you, and the ways to go about it.
Workforce Innovation - Reskilling your Employees 1.0	As technological innovation penetrates further into our working processes, what’s becoming clear is that jobs are not necessarily disappearing but rather becoming redefined. So how do employers bridge the gap between staying loyal to their existing employees while pursuing increased productivity offered by digital tools? This course explores how employers can futureproof their organizations through the reskilling of their present workforce.
Workforce Innovation - The Importance of Life-long Learning 1.0	How do employers nurture an employee’s positive attitude towards knowledge acquisition? How can employees remain motivated to expand their knowledge and skills for both personal and professional development? In this course we explore how promoting a culture of lifelong learning in the workplace ensures multiple opportunities for employees, creates a resourceful and versatile workforce, and enables businesses to be competitive and successful.
Working With Status Reports 1.0	The first question about status reports is, where are you when you start doing status reporting? You don’t wait until you're working on the project. You should start status reporting back at the initial stages of the project. In the project management timeline, there's an initiating phase, which is where the project is initially planned.

Courses & Descriptions
Asking Tough Questions 1.0	As a leader, sometimes you need to ask tough questions in order to grow as individuals and as a team. People grow when they are challenged to think and act in new and different ways. What all of us do on a day-to-day basis gets us to where we are. So, if we want to go somewhere new, we need to incorporate innovative ways of thinking and behaving.
Barriers to Communication Success, Part One 2.0	Successful communication is vital to any effective manager. However, there are many mental and verbal barriers that can prevent communication success. If you understand these barriers, you will be better equipped to avoid them and to deal with them when they arise. After completing this course, you will have taken a major step to improving your interpersonal communications skills.
Barriers to Communication Success, Part Two 2.0	Successful communication is vital to any effective manager. However, there are many mental and verbal barriers that can prevent communication success. If you understand these barriers, you will be better equipped to avoid them and to deal with them when they arise. Thus equipped, you will have taken a major step to improving your interpersonal communications skills.
Best Email Practices 1.0	Email is one of the most popular methods of communication in business. The ability to quickly and efficiently write and respond to messages is a huge benefit of email, but instantaneous communication also has its drawbacks.
Business Writing Tips - Edit, Rewrite and Say It Right 2.0	Communication is a major part of any manager’s job. It's critical to communicate clearly and effectively. Otherwise, you may find you aren’t getting the results you want, or you may find that you don’t have the credibility you need among your peers or superiors. With a little extra time and effort, your communication can be fluid and meaningful.
Business Writing Tips - Make an Outline and a First Draft 2.0	In today’s tech-reliant world, business writing is an important skill to maintain. Sometimes your email is the only impression a person has of you. Give yourself time to think about what you want to say, the point of your document, and what important information you want your reader to take away. Create a first draft and think from the perspective of an outsider.
Channels of Communication 2.0	What’s the best way to communicate within an organization? Communication is an important part of organizational life, and helps companies function effectively. There are advantages and disadvantages involved with different types of communication and how they flow between different levels of employees.   It’s important to understand the dynamics of communication and the importance of recognizing and managing informal communication.
Cognitive Functions - Introverts and Extroverts 2.0	Introvert and extrovert: you’ve heard the terms, but what do they mean, and what defines them? In this course, we’ll look at each in turn, check out the main characteristics and preferences, and maybe you'll recognize your own preferences.
Cognitive Functions - Judging and Perceiving 2.0	Judging and perceiving relates to our behavior in our outer world. Do you tend to be more planned and organized with your life plans? Or do you prefer to leave things up to chance and be a little more open? Or maybe you’ve never reflected on it before. This course will help you understand more about your relationship with the outer world, your behavior and other observable aspects of your life.
Cognitive Functions - Sensing and Intuition 2.0	Sensors and Intuitives process information in different ways. It’s all about what we see in front of us, and how we interpret that information. Do we gather the facts at face value? Or do we look for deeper meanings and unseen possibilities?
Cognitive Functions - Thinking and Feeling 2.0	Thinking and feeling doesn’t just mean intelligence and emotions; we all have both of these. But just how do we use them to navigate the world around us and what happens in it? This course will look at how using thinking and feeling shapes our approach to processing events, actions and experiences.
Communicate with Time in Mind 1.0	Effective communication gets the job done with a minimum amount of repetition and misunderstanding. Poor communication often means more time to get less done. Worse, the job might not get done at all. How effectively do you think you communicate?
Communicating Effectively in Sales 1.0	Miscommunication can result in the confusion of a meeting time or a place to get together. Or worse, it can be entirely misunderstood and may have a negative impact on your relationship. Communication, the exchange of information or ideas between sender and receiver, can be challenging in your personal life and in selling. Today, it’s even more complex with business being conducted around the world and with varying communication methods.
Communicating Ethically 1.0	To speak or not to speak? Ethical, straightforward communication should happen internally within your company and externally to your customers. Organizations have values, just like people. Many companies use the company website and other company communications to communicate their values to employees, customers, and vendors. The question for you is, do you understand your companies value statement, and can you explain it successfully to your clients?
Communication and Channels - Part One 2.0	Virtually every part of an organization revolves around employees’ abilities to communicate with one another and to your customers. By learning about types and channels of effective communication, you will be better equipped to lead and manage within your company—no matter what your role.
Communication and Channels - Part Two 2.0	Virtually every part of an organization revolves around employees’ abilities to communicate with one another and to the outside world. By learning about types and channels of effective communication, you will be better equipped to lead and manage within your company—no matter what your role!
Communication and Ethics 2.0	In today’s fast-paced technical world, communication is moving quickly, and misinformation can spread easily. In order to maintain ethical communication, businesses must be able to properly manage crisis situations and communicate with people from different cultures and experiences.
Communication Barriers - Part One 2.0	Everyone knows communication is key to helping an organization succeed. But what happens when there are barriers to effective communication? Since this is such a diverse topic, managers have a responsibility to set the tone and exercise best practices of communication. It’s important to recognize communication barriers like filtering, unclear communication, and gender differences. By the end of this course, you should be able to name various communication barriers in the workplace and discuss methods for improving communication within the organization.
Communication Barriers - Part Two 2.0	Everyone knows communication is key to helping an organization succeed. But what happens when there are barriers to effective communication? Since this is such a diverse topic, managers have a responsibility to set the tone and exercise best practices of communication. By the end of this course, you should be able to discuss methods for improving communication within your organization.
Communication Skills all Managers Must Master 2.0	Communication is the act of transferring information from one place to another. But in reality, it’s complex and one of the most important skills for a manager. Good communication provides information needed by employees to accomplish their work and it fosters engagement, trust and commitment. As a manager, being able to clearly and succinctly describe your vision and what you want done is extremely important for employee engagement and productivity.
Communication Styles and Emotional Intelligence 2.0	Communication is vital to a successful career as a manager. Miscommunication happens all the time, and it can seriously get in the way of your success. However, everyone can improve communication skills. There are a few basic principles that can make you a better speaker and listener.
Communication Styles in CX 1.0	You may meet people who are expressers, drivers, relaters, or analytical, or more likely, a combination of these styles. You will also meet people in your organization who are passive, assertive, or aggressive communicators. Learning to identify all of these styles and the best way to communicate with each will ensure communication practices that will benefit your customers.
Correct Word Usage 1.0	Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business.
Create Great Communicators 1.0	Leaders must communicate their thoughts, ideas, and dreams—often with little warning. To help your team members develop these skills, it’s imperative that they have time presenting in front of the group. This is no small feat, because some research shows that people’s fear of public speaking is greater than that of dying. How do you help others overcome this fear and create great communicators?
Dealing with Difficult Situations 1.0	There are three types of difficult situations. The first is called the conflict spiral - when things are spiraling out of control, the second is the emotional spiral - which deals with emotions during a conflict, and the third is when someone gives you an ultimatum. It’s important to understand the differences of these three situations and how to deal with each one effectively.
Decoding Indirect and Direct Messages 1.0	There is a commonly held belief in American culture that being direct in your communication style, especially in business, is the best approach. Although practicing direct communication is preferred in some situations, it can often come across as harsh or severe, and in a business setting, can demoralize employees. Therefore, learning to communicate well in an indirect fashion is a valuable business and management skill.
Digital Communication in Hospitality 1.0	Communication has been revolutionized by digital age technology. We can chat, make plans, and organize our lives in a fast and effortless way using messaging apps and social media. However, most of the hotel industry continues using outdated methods and tools for communication. Information sharing needs to be digitized in order to become more effective at communicating. Hotels should use the technology that simulates our mobile, socially connected lives.
Good Communication 2.0	Communication is more than just talking; it involves listening and speaking skillfully as you interact with people who may be fearful, angry, or frustrated. Miscommunication, which when we fail to communicate clearly, can cause very serious consequences. It may actually be the cause of the conflict in the first place. Good communications skills are critical to your success in business.
How Emotions Affect Communication 1.0	Understanding emotions and how they impact your communication styles is important to grasp when working in customer service. Gaining insight into emotional intelligence can improve the relationships between you and your co-workers, as well as your customers. Communication is the key to successful customer service. Now, think about your everyday interactions and activities. Do miscommunications frequently happen, either for you personally or at work?
Interview Communication 1.0	One form of common business communication is the interview. Whether you are interviewing for a job or interviewing someone else, it’s important to understand the proper way to conduct an interview. As your business grows and your role in the business changes, you will likely be involved in conducting interviews of prospective candidates for new positions. Basic to the interview process is developing and asking good questions. But before you design your interview questions, you need to make sure you have a clear purpose for gathering the information.
Introduction to Cognitive Function 2.0	This introductory course will look into the different cognitive functions we have, and explain how we’re wired. It’s for anyone who wants to gain a better understanding of the different personality types and preferences – or even anyone who’s skeptical about personality tests.
Introduction to NLP 2.0	NLP, or neuro-linguistic programming, is pervasive in so many walks of life that even if you’re not familiar with it, you’ve probably come across it in some way. If you want to find out a bit more about this ubiquitous theory, as well as some of its practices, check this course out.
Keep the Troops in the Loop 1.0	As a leader what should you do to keep your employees aware of what's happening in the organization? You attend different organizational meetings but what if you shared only fifty percent of the information you receive? Your team would only know a fraction of what they should do to support the organization. Often managers do not communicate enough information back to their teams.
Leading Learning - Business Writing Fundamentals 1.0	Having strong writing skills gives you the power to communicate your ideas in a far more effective way, which is especially important in at work. This course will give you advice and tips on how you can improve your business writing and develop your written communication skills.
Leading Learning - Communicating Virtually 1.0	As the business world continues to embrace remote working, virtual communication skills have become integral for all employees. In this course we’ll explore the importance of getting virtual communication right and show you how to communicate correctly with your teams wherever they’re located.
Leading Learning - Cross-Cultural Communication 1.0	We have never lived in a more interconnected world than we do now. This has led to a focus shift in our understanding of what it takes to communicate effectively. The importance of understanding why cultural factors can impact how we communicate is what we explore in this course. We will discuss the important role cultural awareness plays in our interactions with others and discuss common mistakes and best practices when communicating cross-culturally.
Leading Learning - Effective Communication 1.0	In this course we are going to uncover just what goes into becoming an effective communicator. Not only does this course look at the best approaches to self-expression, but also in it we explore the key communication skills required to better understand others. Specifically, we’ll examine effective listening skills, body language best practice, correct writing etiquette, and how to avoid the most common communication mistakes.
Leading Learning - Effective Online Communication 1.0	Online communication has become a favorite way to communicate because of its speed and ability to send not only a message, but attachments. However, you shouldn’t forget about the necessity of professional business writing etiquette and online privacy policies. In this course, you’ll learn how to write online communications that are efficient, effective, and compliant.
Leading Learning - Improving Your Business Writing 1.0	You probably write on the job all the time: proposals to clients, memos to senior executives, a constant flow of emails to colleagues. But how can you ensure that your writing is as clear and effective as possible? We’ll step you through some helpful tips to improving your business writing.
Leading Learning - Making Meetings Matter 1.0	A droning speaker, a dull PowerPoint presentation and a late start. We’ve been in one of those meetings. Workers estimate a quarter of all time spent in meetings is wasted. In this course, you’ll learn how to make a meeting more effective, efficient, and enjoyable. And even if you’re just a participant in a meeting, how you can add value.
Leading Learning - Maximizing Virtual Meetings 1.0	It’s not uncommon for a virtual meeting to end early because of technology issues. Virtual meetings can be challenging but there are ways you can make them run smoothly and stay on track, regardless of if you’re leading it or a participant. This course will help you get the most out of virtual meetings.
Leading Learning - Navigating Communication Channels 1.0	Communication channels are the different ways we send messages and information out into the world. It’s easy to schedule a meeting, pick up the phone, or fire off an email, the difficult part is knowing if it’s the most appropriate channel for that specific message. Fear not though, this course is designed to teach you how to navigate communication channels successfully.
Leading Learning - Negotiating Cross Culturally 1.0	Negotiating isn’t always the easiest thing. So, when it comes to communicating with people all over the world, you might face even more challenges. After all, culturally, we all do things slightly differently. This course will help you to get a deeper understanding of our cultural differences, which should make your cross-cultural negotiations go smoother.
Leading Learning - Non-Verbal Communication 1.0	How well can you ‘read’ someone’s body language? That’s the question we want to explore in this course. Specifically, we will be uncovering how we communicate without the use of words, look at how we can harness our own non-verbal cues, and learn to take control of what we communicate to the world.
Manage Your Body Language and Read Theirs 1.0	Did you know that body language provides 55% of an overall message when you’re in any kind of conversation? You can make all kinds of points, just by the way you move your arms, but actually, it’s just the way you focus your eyes. How can you manage your body language and use it to your advantage?
Management, Communication and Growth 1.0	Welcome to management! As you are probably already aware, your new position will bring with it new privileges and new responsibilities. This may be the first time you will be asked to handle the kind of requirements your job will ask of you. There is no magic trick to being a good manager; but with the right attitude and an open, communicative nature, you will be successful with your new authority.
Mind the Training Gap 1.0	Let’s consider who needs customer service training and how effective it is. It’s suggested that training your customer service agents or (CSAs) to surpass expectations is ground zero (the starting position) if you want to create customer loyalty. So, that means that if your CSAs are reliable, dependable, and proactive, your repurchase rate could more than double. And your goal should be that with an exceptional training program, you can have a first-class support team.
NLP and Unconscious Eye Movements 2.0	NLP has a number of uses, if that’s the kind of thing you go in for. One is to use people’s unconscious eye movements to find out more about them, and how they interpret the world. Take this course to learn how to make the most of it for yourself.
Nonverbal Communication and Listening 2.0	In business, as in most other parts of life, being able to communicate well is a serious advantage. In communication, many important points are missed because people make mistakes without realizing it. If you understand the different ways ideas are communicated, you will be much better prepared to speak and listen to your partners, customers, employees, and bosses.
Overcoming Barriers to Workplace Communication 2.0	When we talk about communication, a barrier is anything that prevents people from effectively conveying their messages. There are many things that people do to put up such barriers, whether they mean to or not. Being able to listen properly without imposing obstacles is a discipline unto itself. However, there are also barriers that are inherent when a group of people try to work together. You should understand these barriers and how they can affect your organization.
Presenting Compelling Proposals 2.0	After all your hard work just getting to the proposal stage, don’t shortchange yourself or your opportunity by presenting a mediocre proposal. Incorporate the four components outlined in this training to enhance your credibility and gain an edge over your competition. This course helps you leverage the information you gained during your discovery process and organize it in a way that helps your customers build the case to move forward.
Proper Grammar - Adjectives 1.0	Writing professionally means polishing your grammar. After all, the way you speak in casual conversation and the expectations for business writing are different. In a professional setting, it is important to recall certain grammar rules you may not know or may have forgotten.
Proper Grammar - Advanced Adverbs 1.0	Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business.
Proper Grammar - Advanced Pronouns 1.0	Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business.
Proper Grammar - Advanced Uses of the Comma 1.0	Commas may seem like a small part of your job, yet their absence or presence in your writing can result in different interpretations of a sentence. When it comes to business documents, your meaning needs to be clear; too much miscommunication can cause serious confusion, and can even jeopardize your professional reputation. Therefore, reviewing the proper usage of the grammatical elements, like commas, is of the utmost importance.
Proper Grammar - Advanced Verbs 1.0	Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business.
Proper Grammar - Applying the Office Dictionary 1.0	Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business.
Proper Grammar - Articles, Determiners, Quantifiers, and Interjections 1.0	There are nine parts of speech within the English language. Focusing on these different parts of grammar will help you write and speak proper English. This will help you communicate more clearly and also appear more professional in business settings.
Proper Grammar - Basic Uses of the Comma 1.0	The sole purpose of punctuation is to make the text clear. If a mark of punctuation does not clarify the text, it should be omitted. There are standards and formalities in punctuation that you must fully grasp, not only to satisfy your employer, but also to help promote your own career. Once it leaves the office, your work speaks for itself. You want it to be a source of pride for both your employer and you.
Proper Grammar - Common Word Usage Errors 2.0	Many people frequently misuse parts of speech. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business. The ability to write professionally, is very important to a business career. As you increase your skills, you'll naturally improve your business success.
Proper Grammar - Confusing Homonyms, Compounds and Negative Formations 1.0	Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse parts of speech. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business.
Proper Grammar - Conjunctions 1.0	Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use, but are incorrect for formal speech and writing, which is the only kind you should use in business.
Proper Grammar - Everyday Word Usage Blunders 1.0	Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse parts of speech. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business.
Proper Grammar - Introduction to Adverbs 1.0	When was the last time you reviewed grammar? Many people don’t remember studying English grammar in school. For those that do, remembering all the rules can be difficult. However, in order to polish your communication skills, understanding grammar is a must.
Proper Grammar - Introduction to Pronouns 1.0	In your written correspondence, you should pay very close attention to the mechanics of your writing, not only to satisfy your boss, but also to help promote your own career. Once it leaves the office, your work speaks for itself. You want it to be a source of pride for both your employer and you; you certainly don't want it to be a source of humor for its recipients.
Proper Grammar - Introduction to Verbs 1.0	What does it mean to be a professional? It means you have to think like one, act like one, and, of course, write like one. Even the most confident managers and competent workers can lose themselves in their writing. In order to make sure your writing matches your skills, we have created a quick and informative overview of basic English grammar.
Proper Grammar - Italics, the Apostrophe, Dash and Ellipses 1.0	There are many aspects of writing and grammar that are easy to forget or often times overlooked. However, in the business world, your writing represents you and your organization. Knowing proper grammar usage will help you prevent mistakes and can enrich your writing skills.
Proper Grammar - Modifiers and Sentence Structure Varieties 1.0	Writing, even business writing, is an art. It takes patience, practice, and a deep understanding of the English language. Sharpening these skills can help you produce clearer, more convincing writing that can benefit you professionally.
Proper Grammar - Nouns 1.0	There are nine parts of speech within the English language and even though you may have grown up speaking English as your native language, we all still make grammatical mistakes in our everyday lives. Reviewing the different parts of speech will help you write and speak proper English, improving your ability to communicate professionally.
Proper Grammar - Parentheses, Brackets, the Hyphen, and the Slash 1.0	The sole purpose of punctuation is to make the text clear. If a mark of punctuation does not clarify the text, it should be omitted. In your written correspondence, you should pay very close attention to the mechanics of your writing, not only to satisfy your boss but also to help promote your own career. Once it leaves the office, your work speaks for itself. You want it to be a source of pride for both your employer and you; you certainly don't want it to be a source of humor for its recipients.
Proper Grammar - Prepositions 1.0	There are nine parts of speech within the English language. Focusing on these different parts of grammar will help you write and speak proper English. This will both help you communicate more clearly and also appear more professional in business settings.
Proper Grammar - Pronoun Problems 1.0	Give careful attention to your use of the English language. The ability to write and speak correctly is so important to a business career that you’ll find the following to be almost always true: as you improve your speech, you will also naturally improve your business success. Yet, many people frequently misuse parts of speech, particularly pronouns, which are often confused with each other. While this is not always detectable in everyday conversation, you should make an effort not to misuse pronouns in your professional writing.
Proper Grammar - Semicolon, Colon, and Quotation Marks 1.0	The sole purpose of punctuation is to make the text clear. If a mark of punctuation does not clarify the text, it should be omitted. In your written correspondence, you should pay very close attention to the mechanics of your writing, not only to satisfy your boss, but also to help promote your own career. Once it leaves the office, your work speaks for itself. You want it to be a source of pride for both your employer and you; you certainly don't want it to be a source of humor for its recipients.
Proper Grammar - Subject and Verb Relationships 1.0	Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business.
Proper Grammar - Suffixes and Capitalization 1.0	You probably learned English spelling and capitalization rules in elementary school. However, the passing of time and today’s use of technology may mean that you’ve forgotten many of the rules. Brushing up on these rules will help you become an expert in written communication in the workplace.
Proper Grammar - The Period, Question Mark, and Exclamation Point 1.0	Punctuation makes a text clear. It tells us when to pause, indicates questions, links ideas, and adds expression. Some people have different preferences when it comes to punctuation, so always follow your boss’s preference. If he or she instructs you to insert more commas or semicolons than today’s magazines and newspapers typically use, then follow your organization's preferred style. However, if a matter is left to your discretion, remember that the old tried-and-true comma rule also applies for many other marks of punctuation: “When in doubt, leave it out.” Nevertheless, there are still standards and formalities in punctuation that you must fully grasp, not only to satisfy your boss but also to help promote your own career. Your work represents you, so you want it to speak well for both your employer and for you.
Proper Grammar - Transitions, Repetition, Parallelism and Avoiding Redundancies and Clichés 1.0	In today’s high-tech business world, someone’s first impression of you may be through your writing. That’s why it’s essential to create respectable writing, upholding the reputation of both you and your organization. Style sets a piece of writing apart, while certain language can drag a piece down, or even make it appear offensive.
Proper Grammar - Typical Word Usage Problems 1.0	Give careful attention to your use of the English language. The ability to write and speak correctly, is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse parts of speech. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business.
Proper Grammar - Using and Identifying Phrases 1.0	Being able to use language properly is an important part of business correspondence. Other people will see and judge your writing; if they find mistakes, then you will be less credible in their eyes. You want your writing to be a source of pride for both your employer and you; you certainly don't want it to be a source of humor for its recipients.
Proper Grammar - Using Clauses and Sentences 1.0	Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use, but are incorrect for formal speech and writing, which is the only kind you should use in business.
Proper Grammar - Using Predicates, Objects, Complements and Modifiers 1.0	When you write, are you able to identity what the predicate is? Can you explain the difference between the direct and indirect object? While most native English speakers communicate in English every day, few remember the grammatical foundation of their own language. Understanding parts of sentences is important because it will help you avoid making mistakes in your business writing. Producing high quality writing bolsters your reputation and also avoids potential confusion on the part of your readers.
Speaking and Listening 1.0	Communication barriers are common in the workplace. By fine-tuning our speaking and listening skills, we can become better managers, stronger leaders, and more valuable members in our companies. In this course, you will learn about the importance of using speaking and listening as a means of breaking down communication barriers. By discussing methods of sending messages, directive formats, and listening skills, you will gain valuable insight into workplace communication and will be able to strengthen your own speaking and listening skills.
Strategies for Professional Presentations 2.0	Avoid the fatal flaws that undermine your ability to deliver effective customer presentations and demonstrations. This five-step process will streamline your process, and take the guesswork out of delivering presentations that appeal to your customers. Topics include how to engage, establishing credibility and confirming your customer’s critical success factors.
Team Training in Hospitality 1.0	Successful teams need significant training. Specifically, they need to work on their interpersonal skills. The training should address – How do we listen? How do we communicate? How do you ask a question? And how do you provide good feedback? In addition, training should cover how to make decisions, and how do you make an effective decision? And then finally, the team should develop skills in conflict resolution because a team consists of a variety of people coming together. And when the team comes together, there’s a variety of opinions. Conflict resolutions is important for hospitality teams.
The Business of Communication 1.0	No organization can function if its members do not communicate effectively and understand each other. Few businesses can grow without innovation and refinement. When the time comes to develop a new product, proper communication among everyone involved is vital for that product’s success.
The Public Speaking Guru - Confidence Builder 2.0	The average person ranks the fear of public speaking higher than the fear of death. This course will examine the background of public speaking anxiety, and give you the tools to build your public speaking confidence and overcome your stage fright. You can use it to help yourself feel more prepared for your work speeches or presentations.
The Public Speaking Guru - Presenting with Impact 2.0	This course is for after you’ve got your presentation content ready. It’ll give you an idea of how to structure it, the way you put it across to your audience. It’ll also give you tips about how and when to allow questions and other interactions, as well as dealing with difficult audience members. It also looks at the art of storytelling and how to develop an engaging presentation style of your very own. It works great in tandem with our other public speaking courses, too!
The Public Speaking Guru - Speech Writing 2.0	This course looks at what you’ll need to know before you start writing your speech, and what directions to take once you’ve put pen to paper (or fingers to keyboard, or speech to text generator). Alongside the basics that all speeches should have, there are also an array of tips that you can pick and mix to best suit your own personal speech-creating style.
Types of Communication Styles in an Organization 1.0	What kind of communicator are you? The way you communicate with others can make the difference between success and failure in your career, so this topic deserves some attention. There are different types of communicators and different types of communication styles used in personal and business communication.
Understanding Communication 2.0	Most of a manager’s time is spent communicating, and the communication ability is firmly related to a manager’s performance. As a manager, you and your staff will benefit by understanding the importance of communication, the communication process, and various problems caused by miscommunication.
Understanding Learning Styles 1.0	Someone’s learning style refers to the preferred way in which someone grasps, digests, understands, and remembers information. In customer service, knowing your customer’s preferred way of learning can save time and increase customer satisfaction.
Understanding Linear and Circular Communication Styles 1.0	We have all encountered people who annoy us when they speak. They may ramble on about unimportant details, or they may be brusque and rude. Often, these clashes in conversation are due to differing communication styles. In the business world, it is important to understand different styles and how to make use of them in the office.
Workplace Communication - Presentations and Nonverbal Communication 1.0	For many people, the thought of making a presentation inspires anxiety. If you're one of those people, the best way to get over your fear is just to get up and do it. With time, it will get easier, and you might even start enjoying it. Throughout your business career, you'll likely be called on to present reports, address groups at all levels in the organization, represent your company at various events, run committee meetings, lead teams, or make a sales pitch. There are some methods and strategies to make these easier, less frightening, and more effective.

Courses & Descriptions
Antitrust 1.0	Antitrust law, also referred to as competition law, monitors the distribution of economic power in business, making sure that healthy competition occurs, economies can grow, and consumers are protected. This course will give you an overview of antitrust law, different types of antitrust violations and anticompetitive practices, and penalties that apply for breaking the law.
Assess and Learn - Cybersecurity 1.0	Knowing even the basics of cybersecurity can help prevent you falling victim to an attack. This course uses adaptive learning technology to identify your knowledge gaps and deliver only the content you need to learn. It looks at the type of cybersecurity incidents you may face, where threats come from and how to protect personal information.
Assess and Learn - Information Privacy 1.0	We all want our personal information to stay private. It’s essential to handle the personal information of clients, customers or employees in line with information privacy laws. This course uses adaptive learning technology to identify your knowledge gaps and deliver only the content you need to learn.
California Consumer Privacy Law (CCPA and CPRA) 2.0	California consumer privacy law gives California residents rights around the data that a company collects about them. This course will look at your responsibilities as an employee and the kinds of requests for personal information that you might receive from consumers. Learn how to respond appropriately and legally.
California Workplace Violence Prevention 1.0	Each year, many Californians report experiencing or witnessing workplace violence. To support you and your organization in preventing this, this course provides an overview of workplace violence, warning signs to watch for, who’s at risk, and an awareness of the Workplace Violence Prevention Plan (WVPP) requirements.
Colorado Consumer Data Privacy and Protection 1.0	We all want to keep our personal things and information safe. Shouldn't businesses we trust with our personal information do the same? As an employee, it's important to know the data privacy laws and how you can help your organization follow its consumer data protection duties.
Connecticut Consumer Data Privacy and Protection 1.0	We all want to keep our personal things and information safe. Shouldn't businesses we trust with our personal information do the same? As an employee, it's important to know the data privacy laws and how you can help your organization follow its consumer data protection duties.
Cybersecurity - Staying Safe Online 3.0	Most workplaces require us to be online, so we need to be aware of cybersecurity incidents and what to do if we come across one. This course discusses the various online risks and how to protect yourself and your organization from them.
Delaware Consumer Data Privacy and Protection 1.0	We all want to keep our personal things and information safe. Shouldn't businesses we trust with our personal information do the same? As an employee, it's important to know the data privacy laws and how you can help your organization follow its consumer data protection duties.
Export Controls 2.0	When exporting products overseas, it’s important for the US government to have an idea of what’s going where. Everyone who works for US organizations that transport goods abroad should know the regulations governing exports. This course will explain what exports are, the rules, how export agencies and licenses work, and how to stay compliant.
Financial Privacy - Fair Credit Reporting Act 3.0	As consumers, we expect our financial information to be accurate and treated with care. So, too, do the clients, customers, and employees we serve at work. The FCRA and the GLBA are federal laws covering how certain organizations share and safeguard an individual’s financial information. Learn what’s required of you at work under these laws.
HIPAA Privacy and Security Basics 5.0	The Health Insurance Portability and Accountability Act (HIPAA) protects people’s health information from being shared without their consent and creates consistency in technological healthcare business practices. This course can be a refresher or an introduction to the HIPAA privacy and security requirements and how to comply with them.
Human Trafficking Awareness 1.0	It might be hard to see how human trafficking relates to you and your organization, but it runs deep, and can occur anywhere in a supply chain. This course is designed to raise awareness and build understanding about human trafficking, which is the world’s fastest growing crime.
Indiana Consumer Data Privacy and Protection 1.0	We all want to keep our personal things and information safe. Shouldn't businesses we trust with our personal information do the same? As an employee, it's important to know the data privacy laws and how you can help your organization follow its consumer data protection duties.
Information Privacy Basics 2.0	In the information age, a heightened focus on privacy means that everyone in an organization has a duty to protect the personal information of clients, customers, consumers, employees, or anyone else who’s data is held by an organization. Learn what information privacy is, the kind of information it relates to, and how you can play a part in protecting it.
Information Security Basics 3.0	Information security is the practice of preventing unauthorized access to organizational assets including computers, networks, and data. This course will help you understand information security, the purpose and importance of policies and the role you play in keeping your organization’s data secure.
International Traffic in Arms Regulation (ITAR) Compliance 1.0	The International Traffic in Arms regulations, or ITAR, applies to enterprises that make or export/import military and space products and technologies, and affects all companies trading defense articles. This course will explain the basics by looking at definitions, companies and products/services affected, licenses, and compliance best practice.
Internet of Things 2.0	The Internet of Things (IoT) describes the things we use every day that connect to the internet, sharing and exchanging data. And not just that, it’s about connecting things to other things. Take this course to get an overview of IoT, look at some of the amazing advancements happening around the world, and get a few tips on how you can keep your organization’s data safe when using them.
Iowa Consumer Data Privacy and Protection 1.0	We all want to keep our personal things and information safe. Shouldn't businesses we trust with our personal information do the same? As an employee, it's important to know the data privacy laws and how you can help your organization follow its consumer data protection duties.
Leading Learning - Consumer Protection 1.0	When someone buys a product or service, they should get what they paid for and be offered effective solutions if something goes wrong. This is the idea at the heart of consumer protection. Here, you’ll learn about consumer rights and the type of misleading conduct that harms consumers and should be avoided at all costs.
Leading Learning - Cybersecurity Overview 1.0	With ongoing technological advances and cybersecurity threats, our information security is at an increased risk. Unfortunately, our weakest link is us, humans. Think before you post, send, click, or share to help prevent an information security threat.
Leading Learning - Data Protection and Privacy 1.0	Personal data has become a highly sought-after commodity. As organizations gain greater access to information, communities are demanding stronger data protection and privacy. Informed consumers are often less willing to do business with organizations that do not have adequate privacy protections in place. Alongside this, the number of countries enacting data protection laws is growing.
Leading Learning - Fair Competition 1.0	A healthy, competitive marketplace creates a level playing field for rival businesses and better outcomes for the consumer. If you work for a business that provides a product or service, chances are you have competitors – here, you’ll learn how to compete fairly with them.
Leading Learning - General Data Protection Regulation 1.0	It’s essential that you understand your role in protecting personal data and avoiding data breaches. GDPR violations can lead to large fines, destroy customer and community trust, and damage a company’s reputation. Here, we’ll cover essential GDPR concepts. You’ll gain awareness and skills that will help to ensure GDPR compliance and protect individuals’ data privacy rights.
Leading Learning - Payment Card Industry Data Security Standards (PCI-DSS) 1.0	If your job involves accepting or processing card payments, you have a vital role in keeping customer payment card data safe. A secure payment environment not only builds consumer trust, but it also protects your organization and is required under the Payment Card Industry Data Security Standards (PCI DSS). Here you’ll learn what the PCI-DSS is and steps you can take to keep cardholder data safe.
Leading Learning - Preventing a Cybersecurity Attack 1.0	Cybersecurity attacks are an increasing concern. It’s a fact of life that nearly all cyberattacks are enabled by people. This means your cybersecurity defense should also be made by people. Start today by getting everyone more involved, empowered, and provisioned. Take this course for some tips on how to prevent a cybersecurity attack.
Leading Learning - Protecting Company Assets and Intellectual Property 1.0	We all have an obligation to protect our company’s assets that set us apart from our competitors. This course provides an overview of the key information you will need to identify and protect your company’s assets and intellectual property, both tangible and intangible.
Leading Learning - Workplace Cybersecurity Risks 1.0	Global connectivity and the increasing use of cloud services means the risk of cybersecurity attacks from outside your organization is increasing. It's no longer enough to rely on traditional controls for information security. You are the most important line of defense to reduce your organization's cybersecurity risk and highlight potential attack surfaces.
Mobile and Portable Device Security 2.0	A lost or unprotected mobile device can allow access to your most personal information – or that of your employer. This course looks at some of the ways you can protect your mobile and portable devices. It covers the risks and benefits of BYOD programs, best practices for using your device for work, and some dos and don’ts of phone and laptop security.
Montana Consumer Data Privacy and Protection 1.0	We all want to keep our personal things and information safe. Shouldn't businesses we trust with our personal information do the same? As an employee, it's important to know the data privacy laws and how you can help your organization follow its consumer data protection duties.
Network and System Compliance Auditing 2.0	You may not be the one undertaking the audit, but you still need to know what network and system compliance audits are and why they’re important. This animated course looks at how the systems we use every day at work – especially online – need to be thoroughly checked to make sure they’re meeting all legal and regulatory requirements.
Oregon Consumer Data Privacy and Protection 1.0	We all want to keep our personal things and information safe. Shouldn't businesses we trust with our personal information do the same? As an employee, it's important to know the data privacy laws and how you can help your organization follow its consumer data protection duties.
Overview of EU and US Privacy Laws 2.0	Ever wonder what the rules are for storing and transferring data? This course will give you a brief overview of the privacy laws around the world, specifically U.S. and the EU, and the impacts to organizations if there’s a privacy breach.
Overview of Network and System Audits 2.0	The point of a system audit is to make sure everything is in order, and evaluate your organization’s IT operations and infrastructure. Audits aren’t scary, but the consequences of not complying with regulations can be… About to be audited? This course will give an overview of everything you need to know.
Payment Data Security (PCI DSS) 5.0	To be the front line of data security, organisations must validate compliance with the Payment Card Industry Data Security Standard (PCI DSS). Merchants and vendors to validate their compliance with PCI DSS every year. In addition, there are best practices for protecting payment card data through wireless processing. This course explains the requirements and steps to reduce risks to cardholder data.
PCI DSS Basics 4.0	Businesses that accept card payments are responsible for keeping customers’ card information safe and secure. Employee awareness of PCI DSS can promote payment card security and compliance. This course provides an overview of the PCI DSS requirements. It explains the importance of payment card security and steps to reduce risk to cardholder data.
Protecting Your Privacy Online 2.0	Our data has never been a more valuable commodity. Advertisers and others track us as we use the internet, but it’s difficult to know who has our information and what it’s being used for. Adopting a few simple habits can help you protect your privacy and prevent you from falling victim to social engineering scams such as phishing.
Sanctions 1.0	As you might expect, flouting international law can get serious, so it’s critical you and your team understand sanctions, and how to abide by them. This course will help, by explaining what sanctions are, why they exist, how they work, the rules you should be familiar with and how to stick to them.
Sanctions 2.0	As you might expect, flouting international law can get serious, so you and your team must understand sanctions and how to abide by them. This course will help by explaining what sanctions are, why they exist, how they work, the rules you should be familiar with and how to stick to them.
Security and Privacy Controls 2.0	Advances in technology are creating new ways for organizations to operate, but they also present new security and privacy challenges. This course for IT and risk management professionals looks at some of the control types and functionalities that organizations can utilize to protect assets, potential threats, and some of the leading frameworks for security and privacy controls.
Tennessee Consumer Data Privacy and Protection 1.0	We all want to keep our personal things and information safe. Shouldn't businesses we trust with our personal information do the same? As an employee, it's important to know the data privacy laws and how you can help your organization follow its consumer data protection duties.
Texas Consumer Data Privacy and Protection 1.0	We all want to keep our personal things and information safe. Shouldn't businesses we trust with our personal information do the same? As an employee, it's important to know the data privacy laws and how you can help your organization follow its consumer data protection duties.
Unfair, Deceptive or Abusive Acts or Practices (UDAAP) 1.0	The 2008 financial crisis brought to light many failures of the financial system. The Dodd-Frank Act helped establish rules to protect consumers against unfair, deceptive or abusive acts or practices (UDAAP). Learn more about UDAAPs and how you can stay clear of violations.
US Consumer Data Privacy and Protection 1.0	We all want to keep our personal things and information safe. Shouldn't businesses we trust with our personal information do the same? As an employee, it's important to know the data privacy laws and how you can help your organization follow its consumer data protection duties.
Utah Consumer Data Privacy and Protection 1.0	We all want to keep our personal things and information safe. Shouldn't businesses we trust with our personal information do the same? As an employee, it's important to know the data privacy laws and how you can help your organization follow its consumer data protection duties.
Virginia Consumer Data Privacy and Protection 1.0	We all want to keep our personal things and information safe. Shouldn't businesses we trust with our personal information do the same? As an employee, it's important to know the data privacy laws and how you can help your organization follow its consumer data protection duties.
Workplace Security Basics 2.0	Have you ever held the door open for someone to enter your workplace? Or downloaded something from the internet without permission to do so? Breaching workplace security can be easy, but the ramifications can be disastrous. This course looks at how your organization can protect itself from physical and cyber threats, and your important role in this.

Courses & Descriptions
Anticipating Your Customers Needs 1.0	You can never really know what a person thinks unless they tell you. There are several non-verbal cues you can tune into when interacting face-to-face with your customers - the role that nonverbal communication, body language, expression, and your own listening, all play a role in your relationships with your customers.
Apply Service Gap Analysis 1.0	Addressing service gaps can drive better use of your resources and improve the customer experience. A gap can be positive or negative; analyzing your gap and addressing it will positively impact your organization.
Applying the Service Experience Chart 1.0	Every company aims to be better than their competition. Everyone wants to take the lead. But, the most crucial part is learning how to be the best among your competitors.
Communication Skills 1.0	Delivering great customer service is everyone’s job. Good customer service means satisfying a customer and fulfilling his or her needs. The key to understanding what that signifies is to think about your interaction from the customer’s point of view.
Company Culture and the Customer Experience 1.0	Most industry leaders believe there is a large amount of evidence demonstrating that culture is a top issue for today’s executives. Research shows, companies with optimistic cultures perform better, have improved productivity, and higher profits than those without a positive culture. And not coincidental, companies on Fortune’s list of the best places to work, which are known for their positive cultures stock performance is double that of other businesses. Further research demonstrates that organizations with a strong culture, is positively correlated with strong business results.
Complaint Handling 3.0	This course has been developed to give you the knowledge, skills and confidence to handle complaints and deal with them effectively. It is likely you have had customer complaint training before or sat through other e-learning and classroom training courses, but consumer expectations have changed. So, this is not a text book answer on how to deal with complaints, instead, the course will give you a real world tool which if used correctly will empower you to be pro cient in handling complaints.
Creating a Culture of Over Service 1.0	When developing customer relationships, you should over-service to leave a lasting impression. Now, why is this important? Can you think of a situation where you thought, "This was amazing, look what they just did?" That's over-service. That little extra touch, whatever it is, will bring your customer back. Over service will propel you and the customer to talk to other people about it.
Creating Customer Champions 1.0	Customer loyalty and customer retention are the holy grail in all areas of business. Loyal customers are how organizations achieve success. It’s easier to sell more to existing customers and is financially prudent. It costs five times more to obtain a new customer than to retain an existing customer. Customer acquisition is an investment, but customer retention delivers profitability.
Creating Customer-Centered Culture 1.0	Your employees do not just offer customer-centered culture on the front line. This attitude or mindset has to flow through your entire organization, from top to bottom. Everyone in your organization needs to embrace the idea that the customer's best interests always come first. It should be your mission statement and company vision. By doing this, you are taking the first step into turning customers into loyal ones who become your brand champion. Everyone in your organization should understand how to turn a one-time interaction to a loyal, repeat customer.
Customer Communications 1.0	Delivering great customer service is everyone’s job. Good customer service means satisfying a customer and fulfilling his or her needs. The key to understanding what that signifies is to think about your interaction from the customer’s point of view. Is the person having a great customer experience? Customer experience is how a customer feels about the interaction he or she has with you. It’s an emotional feeling. It goes beyond just meeting a customer’s expectations to exceeding and wowing them.
Customer First Thinking 1.0	A saying often heard and said in many businesses is "the customer is king." This phrase is not foreign to the hospitality industry. With increasing competition and the consumers desire for immediacy, how do you stay at the forefront and deliver what your customer's want?
Customer Loyalty 2.0	This is a short course full of stories, advice and simple steps that you can take to turn your customers into loyal fans.
Customer Service Success 2.0	We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. So, it’s really important to understand and avoid certain behaviors that make our customers angry.
CX: Customer Success 1.0	It makes a lot of sense to stay in touch with your clients to make sure they’re happy with who you are and what you’re doing. And you can’t always count on them to contact you. That’s where Customer Success (CS) comes in. This course will look at what CS is, what they do, why it’s necessary, and some best practice tips.
CX: CX Overview 1.0	The customer journey isn’t just some passive entity or phenomenon that you stick your prospects on and hope for the best. It’s something you can influence. And every department has a role to play, but perhaps CX most of all. This course will explore what CX actually is, why we need it, some of the key roles and activities, and how it interacts with other departments.
CX: Execution Plan 1.0	This execution course will cover the key learning objectives from the CX arm of the Revenue Enablement suite of courses. The learner plays a CX executive tasked with decision-making around major CX concepts and functions. The choices made in these scenarios are assessed against the learning gained from the CX channel.
CX: Feedback and Analysis 1.0	If you don’t know what your customers are thinking and how they’re feeling, you’ll struggle to keep them happy. If you struggle to keep them happy, it’ll have a detrimental effect on revenue enablement as a whole. This course will look at what feedback and analysis are in a CX context, why they’re important, the ways of gathering and measuring feedback, and what to do with the data.
CX: Journey Mapping 1.0	If you don’t know what your customers are going through when they’re buying things, there’s very little way of making the process easier for them. And you’ll want to facilitate this journey as much as possible to increase sales. For CX, that means post-purchase, and that’s where journey mapping comes in. This course will provide an overview of what journey mapping is, why it’s useful, who’s involved, and how it’s done.
CX: Professional Services 1.0	Professional Services is all about helping your customers get set up with the product or service you’re providing to them. Naturally, this works better with more complicated products like software – where customers may need help with things like installation and product training – than with simpler consumer products like, say, a carrot. This course will explore what Professional Services is, why it’s important, what they do, and how to do it well.
CX: Tech Support 1.0	Entropy (a tendency towards disorder) means no product or service will last forever. There’ll likely be a hiccup with anything anyone produces. There may not even be anything “wrong” – just a disconnect between what the customer wants and what you’re offering. That’s where Technical Support comes in. This course will look at what Tech Support actually means, who and what it involves, why it’s important, and ways to do it.
CX: Upselling and Renewals 1.0	Upselling, cross-selling, and renewals are essentially sales activities, and yet they’re anomalies. They sit later in the customer journey than new business sales. How does this make them different? We’ll explore that in this course. It’ll examine what upselling and renewals are, where they sit within the revenue enablement journey, how to carry them out effectively, and their impact on the bottom line.
Delight Every Customer 1.0	The saying, “you shouldn’t judge people until you’ve walked a mile in their shoes,” is familiar to most people. In this saying, the walking is the action where we start to understand what someone else experiences. When customers interact with your company, regardless of who they contact throughout their journey, it’s important that the brand message stay consistent throughout their interactions. As remote working grows, organizational silos tend to develop, especially in larger companies. This makes transparent communication imperative.
Digital Customer Service 1.0	A thriving business in the hospitality industry means fully booked rooms. However, in this day and age, it’s necessary that businesses are always monitoring trends. The top companies know the minute they stop innovating is the moment they begin sinking. The challenge of dualism — maintaining the existing organization while developing new revenue streams at the same time — is a necessary task. When you rely on physical space as a revenue stream, doing maintenance on that physical space because of upgrades and redesigns can be risky. So how do you stay relevant, remain efficient, and provide the best service to your customers?
Excellence in Customer Service 2.0	In today’s economy, the competition for your customer’s business is tougher than ever. There will always be items in the equation over which you have little or no control—such as raw costs. The one item over which you have the most control is the service you provide on a daily basis.
Five steps to Problem-Solving and Diffusing Upset Customers 2.0	Those of us in customer service can sometimes seem to have our work cut out for us. When we answer the phone, most of the time it’s because a customer is upset or disappointed about something related to the business or service. So, how can you turn a would-be trying conversation into an exceptional service experience?
Focusing on the Customer Experience 1.0	Customers today interact with companies in different ways. But they expect great service at every single place with a business. Delivering this kind of seamless experience is necessary for a great customer experience. Even though we’re trying to demonstrate customer focus in the hospitality industry, parallels can be made with the automotive industry.
Handling Customer Complaints 2.0	Did you know that many unsatisfied customers don't even bother to complain? Much more damaging, they simply leave and buy from your competitors. Obviously, customer satisfaction isn’t enough. Businesses need to positively delight customers if they want to earn their loyalty. It may seem counter-intuitive, but you can not only resolve customer complaints, but you can also turn dissatisfied customers into active promoters of the business.
Healing Customer Relationships 1.0	When healing customer relationships, it’s important to have a professional and thoughtful approach to regaining a customer’s trust. So, how do you restore a good customer relationship?
Healing Customer Relationships in Hospitality 1.0	As a hospitality employee, you interact with a variety of customers in different ways, which are dependent on the department you work in. It’s important to develop skills that will help in your customer interactions, whether they are concerned, angry, or upset, after a communication or service collapse.
Hidden Costs in Providing Excellent Service 1.0	While providing excellent customer service and going above and beyond, is every service organization’s goal, there are some potential pitfalls. And these pitfalls are often hidden; that is, they predominantly exist in way that aren’t obvious at first. These hidden cost categories include emotional, monetary (may or may not be viewable), and emotional labor – all can result in a loss of customers or customer satisfaction.
How CX Affects the Customer Journey 1.0	What is considered a Customer Journey? The Customer Journey describes the interactions people have with a company over time. All channels used by a company - telephone, digital, in-house, mail, broadcast, and so on - affect the customers' journey. The customer journey also concerns itself with what people do, experience, expect, how they feel about interactions, and their results.
Identifying and Exceeding Customer Needs 2.0	Here, you’ll follow the process of uncovering customers’ needs, exploring and categorizing those needs and turning them into opportunities to gain a valuable customer that continues to want more of what you have to offer.
Identifying Organizational Behavior 1.0	The definition of hospitality is the relationship between the guests and the host. It's the work or application of being courteous. Hospitality is also known as the work of graciously offering care, politeness, and courtesy to whoever is in need. Whereas Organizational Behavior is all about how people, both individuals and in groups, act within their organizations.
Instrumenting Key Customer Experiences 1.0	How do you deliver customer service that is seamless, trustworthy, attentive, and resourceful? By being a STAR! Customer service – focuses on human interaction, and directly supporting customers is just one piece of the customer experience puzzle.
Is the Customer Always Right? 1.0	Exploring the intended meaning behind the question, “Is the customer always right?” equips you with techniques for turning customer problems into opportunities. These techniques help you exercise goodwill, cultivate business relationships, market products and services, implement product improvement, increase sales and revenue, and more.
Key Customer Experiences 1.0	The terms “customer service” and “customer experience” are often confused or used interchangeably. Customer service – focuses on human interaction, and directly supporting customers is just one piece of the customer experience puzzle. Customer service is the assistance and advice provided to a customer. On the other hand, customer experience is the sum of the entire customer journey with your company. This includes experience with your product and services.
Key Qualities in Building Customer Loyalty 1.0	Part of innovation is collaborating with your customers, which plays a key role in making service improvements. It also builds customer loyalty, which is essential in improving customer-client relationships.
Know and Work with the Expectations of Those You Serve 1.0	Knowing and working with your customer’s expectations can improve your organization. But, how do you improve your organization? By knowing and working with the expectations of your customers and by providing better ways of doing things. This will differentiate your organization from your competitors.
Know What Your Customer is Thinking 1.0	There are several non-verbal cues you can tune into when interacting face-to-face with your customers - the role that nonverbal communication, body language, expression, and your own listening, all play a role in your relationships with your customers. With more and more interactions happening online, you won’t have the ease of body language to guide your interactions. However, by listening to the tone, cadence, word choice, speed, and volume can assist in identifying where your customer is in their journey. Mix that with your own empathy, and you have a good place to start.
Leading a Customer Service Group 1.0	Customer service has no beginning, middle, and end like a project. Customer service is never-ending – ongoing work that must change as the market fluctuates. You learn while your customers transform, and your team changes. The companies that rank high in the customer satisfaction index are in this position because their employees are well-trained, autonomous, and are can make their own decisions.
Leading Learning - Communicating with Customers 1.0	It is incredibly important that you develop the best communication skills possible with your customers. Some of these skills include knowing how to communicate with your customer through telephone, online and in person. It involves the tone of your voice, the questions you ask, how you listen to them and even your nonverbal cues.
Leading Learning - Creating A Customer-Centric Culture 1.0	Do you work towards making each customer feel special and unique? Does your organization work tirelessly to make every decision in your customers best interest? When thinking about creating a customer-centric culture, rather than thinking of the customer as a customer, think of them as a partner. Their needs and ideas should be the center of your business.
Leading Learning - Creating Loyal Customers 1.0	Customer loyalty and customer retention are two important areas of every business. Loyal customers help organizations achieve success. It’s easier to sell more to existing customers and is financially prudent. This course will help turn any customer into a loyal one.
Leading Learning - Customer Service Excellence 1.0	Studies show that 96% of customers rate excellent customer service as an influential factor in purchasing decisions. Yet only 34% of companies make customer success a priority. This course will help improve your customer service skills so you can deliver great customer experiences.
Leading Learning - Customer Service in Retail 1.0	In this course you will learn the service and selling skills to treat every customer like a Hollywood A-lister and deliver the WOW factor. It’s a scenario that all retailers dread. A poor retail experience can easily break a customer relationship, damage your organization’s brand reputation and the bottom line. The voice of the customer has never been louder and ignoring the importance of customer service and experience is no longer an option. It’s all about the customer.
Leading Learning - Handling Customer Complaints 1.0	Customer expectations are high, and the future of your business depends on the experience you give each and every customer. However, your product or service can be flawless, but no organization is perfect. Problems happen. You can expect, at some point, you’ll receive customer complaints. So how do you handle them?
Leading Learning - Managing Customer Feedback 1.0	Now more than ever, customers read reviews before making a purchase decision. Feedback has become an essential part of the buying process. If you’re not requesting and acting on customer feedback, your company can’t evolve and improve. In all likelihood, your sending customers to your competition. How do you use feedback to improve your service?
Leading Learning - The Customer Journey 1.0	Would you embark on a long journey without knowing your destination, how you were going to get there, when you would arrive, and how much it would cost? Probably not and neither will your customers. Understanding the stages of the customer journey, allows you to create customer-centric touch points. With honest communication, understanding your customer’s needs, and their budget requirements, you can create an engaging and painless journey for your customer as they move through the funnel, ending with a purchase decision.
Leading Learning - Your Customer's Journey 1.0	You have a great product and customers buy your product. It would be great if it were that easy. While the customer goes from being a prospect to a customer, there are many important interactions that happen along the way. Understanding these will give you the tools you need to provide exceptional customer service.
Learn to be on Stage to Provide the Best Service 1.0	What does it mean to be ‘on-stage’ in a business sense? Well, it’s similar to performing, in a sense-playing a role in front of your customers and clients. Now, of course no one expects you to play an exaggerated, scripted character at work. But it’s worth considering the part you play. It’s not about being artificial or fake. It’s about figuring out what your company represents to your customers.
Make Your Service Memorable 1.0	Whether a person is traveling for business or pleasure, the customer service level each customer receives on their trip helps determine whether they’ll come back for another visit. For hospitality, the guest experience is the key to success. The amount of hospitality you and your employees demonstrate, determines how good your guest's experience will be. Today in the world of social media, word travels faster than ever before. Making both good and bad reviews, an important component of your business.
Making Customer Empathy Second Nature 1.0	How do you acknowledge customers with empathy and assurance and make it second nature in your daily routines? You can do this by responding to a customer’s concern and by showing empathy and assuring the customer that you can help them. Showing acknowledgment through empathy and assurance requires sincerity. Acknowledgment is one way of saying, "I hear you" or "I understand what you mean." It’s the first step in shifting the focus from concern to resolution.
Mastering the Telephone - Basic Skills - Part One 1.0	Many employees lack the basic skills needed to listen, question and speak clearly over the phone because it’s been taken for granted.  We use phones so much in our personal and professional lives that we don’t realize skill proficiency for its effective use. How do you master fundamental telephone communication and management skills while being productive and building rapport with your internal and external customers?
Mastering the Telephone - Basic Skills - Part Two 1.0	Many employees lack the basic skills needed to listen, question and speak clearly over the phone because it’s been taken for granted. With so much communication happening digitally, it's not uncommon to need a refresher on appropriate telephone skills in business.
Package Your Service with Warmth 1.0	As a customer, do you remember the feeling you had when a customer service representative made you smile, and you felt happy with the service you received? Building a good relationship with your customer can be challenging but also fulfilling. Your customer’s perception of you is very important to establish a good connection.
Pricing a Product 1.0	Die Preisfindung ist immer auch ein Ratespiel, da viele Faktoren eine Rolle spielen. Die Preisfindung ist das zweite „P“ im Marketing-Mix. Wie bestimmen Sie einen Preis?
Putting Your Customer in the Drivers Seat 1.0	The omnichannel or multi-channel experience is known as the Holy Grail of customer service and for a good reason. When using an omnichannel for customer service, it provides a high level of unified, customized client experiences. No matter what your company’s situation is regarding the customer experience, customer journey mapping can be an extremely useful exercise. This perspective positively impacts key business measures, so journey mapping is good financially.
Scalable Customer Relationships 1.0	Without customers, companies cease to exist. What began as one person’s vision of meeting a need, has flourished into an organization that has a mission and vision built around meeting that need. Customers must see what your company provides as a necessity in their lives — not just a desire — in order to compel them to purchase what you provide.
Stellar Customer Service Best Practices 1.0	This course will cover the best practices of industry leading companies who provide stellar customer service.
The Customer Journey 1.0	The Customer Journey describes the interactions people have with a company over time. All channels used by a company - telephone, digital, in-house, mail, broadcast, and so on - affect the customers' journey. The customer journey also concerns itself with what people do, experience, expect, how they feel about interactions, and their results, which hopefully ends in a purchase.
The Value of Customer Service 1.0	The value of customer service takes many forms as we work with our customers. First, it takes patience. Also, you must be present and be connected to others and the organization. Communication is key. Try to read people and the situation. And finally, you need to build value and importance within your team.
Turning Customer Satisfaction into Customer Loyalty 1.0	Customer loyalty and retention are the holy grail in sales and in all areas of business. When you think about it, loyal customers are the bare bones of a business. Today, let us talk about how turning customer satisfaction into customer loyalty impacts a business.
Understanding Those You Serve 1.0	To understand those you serve, you need to learn about understanding what others value. Everyone you serve has set values, and those values influence how they’ll select the product or service you're going to provide them. Their values will also dictate how they’re going to evaluate your service once they’ve received it. To do this, it’s important to know how to evaluate a customer’s set of values. When you buy something, you get a service or product, have you ever wanted it faster than what’s offered to you? The answer is probably yes; you want it right now.
Using Empathy in the Customer Journey 1.0	In the hospitality industry, you’ll often face customers who may be frustrated or unhappy. How do you acknowledge these customers with empathy and assurance, while making it second nature in your daily routine?
Using Feedback to Improve Service 1.0	There are two types of feedback that affect customer service. They’re customer feedback and team feedback. What happens internally within the organization can directly impact your customer’s satisfaction. Customer service can’t be a one size fits all. Each customer is unique, with unique needs. By integrating and analyzing feedback results, you can refine and improve your service at each touchpoint.
When You Can't Say Yes 1.0	There are times when you're serving someone, and you simply can't say yes. Despite trying your best to provide the highest service, situations occur that are out of your control and affect how you do your job. So, what do you do when you can’t say yes?
When You Have to Say No 1.0	It’s logical to think that saying “no” is bad customer service. According to one of the Shepard Letters, there are six customer situations when saying “no” could be turned around to create a “yes” moment. What are the situations where you would have to say “no?” It’s the law, it’s company policy, you’re out of an item, or it just can’t be done. A substitution is a feasible option in many circumstances. Sometimes it’s an obvious choice, while other times, you may have to use a creative approach. With the right attitude, you may find that saying “no” is an opportunity to show how good you are.
Win Over that Difficult Person 1.0	We have all experienced it, difficult people are everywhere. Most of us encounter unreasonable people at some point in our lives. They may be stubborn or they may say no to every option. What do you do in this situation?

Courses & Descriptions
1 - Litmos Dojo - WHITE BELT 3.0	Training to be a master of all things Litmos starts here. Included in the White Belt are essential courses to show you how to run an instance, manage your dashboards, and create a few courses with our Content Author. If you're self-signing up to check out a sample of our training platform, this is a good place to start. If you are interested in learning more, and staying connected with the latest and greatest pieces of training the Litmos Dojo has to offer, then head over to dojo.litmos.com and follow the self-sign-up instructions on the login page.
2 - Litmos Dojo - GREEN BELT 3.0	The Green Belt course will teach Admin and Account Owner users how to build your Course content, manage Teams, build Reports, and set up the Account Profile page. Master some of the platform's useful modules like Video Assessments and Instructor-Led Training, and learn how to create and manage Litmos Boosts. If you are interested in learning more, and staying connected with the latest and greatest pieces of training the Litmos Dojo has to offer, then head over to dojo.litmos.com and follow the self-sign-up instructions on the login page.
3 - Litmos Dojo - BLACK BELT 3.0	The Black Belt course will teach Account Owner users how to manage key Account Settings and Features, along with how to integrate Litmos into many 3rd party applications. If you are interested in learning more, and staying connected with the latest and greatest pieces of training the Litmos Dojo has to offer, then head over to dojo.litmos.com and follow the self-sign-up instructions on the login page.
Artificial Intelligence (AI) - Fundamentals 1.0	No doubt by now you’ve probably heard about Artificial Intelligence, or AI, and the impacts it has on our lives. It’s becoming increasingly popular but with this popularity there’s controversy. This course will help explain AI, its uses, and some of the challenges and ethical considerations you should be aware of.
Artificial Intelligence (AI) – Natural Language Processing (NLP) 1.0	In the realm of technology, there are few fields that have seen as much innovation and progress as Natural Language Processing (NLP). In this course, you’ll delve deeper into the world of NLP, learning about the fundamental NLP components, including text processing, word embedding and vector representation, and more.
Bloomberg - Hello World - The AI that puts words in your mouth 1.0	In this course, Ashlee Vance explores the innovative Artificial Intelligence technology ‘Lyrebird’, and looks at its creators, its capabilities, how it works, and its applications. Watch this short course and decide for yourself the ethics of an increasingly AI-heavy world.
Bloomberg - Hello World- How Deepfakes Served Up Federer Vs. Federer 1.0	An artificial intelligence lab at Stanford University has created some of the most powerful and controversial video manipulation and analysis technology ever imagined. This episode of Hello World explores how the scary tool of 21st century propaganda could be put to good use.
Bloomberg - How Rocket Learning's Founder Uses Tech to Teach the Poor 1.0	Azeez Gupta was a business analyst who ditched the corporate world for a mission in education. As founder of Rocket Learning, he's using technology to help teach Indian children of all socioeconomic backgrounds.
Bloomberg - The Future of Electric Vehicles is Software 1.0	Will Volkswagen be able to move fast enough to close the software gap with Tesla? Bloomberg's Christoph Rauwald reports on how the German automaker is changing strategies.
Bloomberg Green - The Next Generation of Batteries 1.0	From mobile phones to electric cars, batteries are the key to some of the biggest advances in the 21st century so far. But there's one problem: we're getting to the limits of what they can do. We speak to the founders of Silicon Valley startups Enovix and QuantumScape about how their cutting-edge technology can revolutionize the electric vehicle sector, and beyond. Bloomberg Green Editor Aaron Rutkoff joins the program to discuss the impact of climate change on cities. Plus, we hear from VW CEO Herbert Diess about the German carmaker's plans to challenge Tesla.
Digital Awareness 1.0	There are approximately one zillion courses, articles and other bits and pieces on the internet that’ll tell you the technological times, they are a-changin'. Further, there are lot of weird and wonderful concepts related to technological advancement. Perhaps the most basic of these is digital awareness. It’s essentially a foundation for all the others. This course will explore what digital awareness is, why it’s a useful skill to have, and how you can achieve it, and stay that way.
Digital Change Landscape 1.0	The digital landscape is changing rapidly. But what does that mean for you and your business, and what can you do about it? This course will help. It’ll look at what the digital landscape is, how its changes can affect you, and how to keep up to date with it and implement changes.
Digital Culture 1.0	Digital and technology are such broad concepts it can be hard to know where to begin should you want to find out more. And, where to go next. This course will cover 4 topics related to today’s (and tomorrow’s) technological culture: digital awareness – a basic understanding of technology, digital fluency – an ability to effectively understand and use technology, the digital change landscape – the way changes happen in a technological sphere, and digital revolution – an idea of what has happened before and what the future holds for technology.
Digital Fluency 1.0	The digital world is ever-changing, and it’s imperative to keep up with it. One of the best ways you can help yourself to do that is by being digitally fluent. This course will examine what digital fluency is, why it’s useful, and how you can get there (and stay there).
Digital Revolution 1.0	Digital technology is everywhere. And it’s still changing. It’s critical you don’t let yourself get left behind. This course will help. It’ll look at the past, present and future of the digital revolution, and how you can best stay on top of it.
Digital Transformation: Collection Overview 1.0	Technology moves fast, and individuals and organizations who want to stay competitive need to embrace digital transformation, but what is digital transformation, and what does it involve? This course is the starting block of our Digital Transformation collection. It’s an overview of what digital transformation is and why it’s important. The course also discusses the principles of digital transformation and breaks it down into stages and elements.
Digital Transformation: People - Customer Experience (CX) 1.0	Innovation drives digital transformation, but the motive behind it all is improving the customer experience. Customers are why we innovate ways to make something more simple, convenient, or accessible. It’s essential that you keep your customers at the center of your digital transformation strategy. This course will cover the key components and benefits of good customer experience, look at examples of good and bad customer experiences, and lay out some tips for improving and measuring customer experience.
Digital Transformation: People - Talent Management 1.0	It’s easier to think about how systems and processes can be enhanced with technology. They’re essentially soulless business activities. It can be more difficult to picture how it can affect living, breathing people. We’re not talking about cybernetics (necessarily), but more the ways in which technology can help improve the working lives of the staff within your organization. This course will look at what is meant by digital transformation in talent management, some of the ways technology has changed the landscape, why people might resist change, and how to deal with it.
Digital Transformation: Processes - Change Management 2.0	Digital transformation introduces changes in what people do and how they do it. How you plan for, communicate, implement, and manage these transformations could determine the success or failure of your project. This course will explain what change management is and why it’s important. It will also look at the different categories and stages of change, barriers to successful change management, and best practices.
Digital Transformation: Processes - Innovation 1.0	Digital transformation isn’t worth doing unless it innovates and improves processes and ways of working to drive organizations to grow and be better at what they do. But what is innovation? Is it risk-taking, creating uncertainty, or just newness for the sake of it? In this course, we’ll examine innovation as a concept and its positive contribution to digital transformation, as well as what it looks like in the real world and in real organizations.
Digital Transformation: Processes - Project Management 1.0	Digital transformation is almost always complex, and managing the transformation across people, technology, and processes requires skills, project planning, and delivery skills. This course will explain the unique challenges of project management in digital transformation processes and how new approaches combined with tried and trusted methods are required to manage, innovate, and deliver.
Digital Transformation: Processes - Strategy 1.0	Digital transformation is a complicated process that involves several elements, such as analysis, resource allocation, and, most importantly, change. For the successful delivery of any digital transformation project, it is necessary to have a well-defined strategic vision. This strategic vision helps to manage the change and identify and mitigate the related risks. This course aims to explain the significance of a strategic plan and how to develop one while keeping the business requirements in mind. The course will also focus on the critical aspects of compliance and risk, highlighting their significance in the strategic planning process.
Digital Transformation: Processes - User Adoption 1.0	Digital transformation isn’t just about technology and digitization. Businesses still rely on people and the usability of technology to deliver the services and processes that customers need and rely on. The simple fact is that however efficient a technology-driven process is, it will fail if it is not adopted by those who use it. This course will explain the significance of user adoption to the success of any digital transformation process.
Digital Transformation: Technology - Data Science 2.0	Ultimately, everything’s information. You log that information on some form of computer system, and we’re talking data. And there’s no way that all that data can be useless; there’s simply so much you can learn from it. But how? It’s often just a big mess of numbers. Data science could come in handy. This course will examine data science: what it is, its benefits and how you can get the most out of it.
Digital Transformation: Technology - Security 1.0	It’s easier to think about how systems and processes can be enhanced with technology. It can be more difficult to picture how it can affect people. And yet, with security, both your technology and your people need to be on the ball to ensure you remain safe. This course will look at some of the ways digital transformation has changed the security landscape, what you can do about it, and what to expect in the future.
Digital Transformation: Technology - Tools 2.0	The fun thing about digital transformation is all the new technology you can use. What’s especially good, though, is that it’s an upwards spiral. The tools that arise through digital transformation also help to enable it. This course will examine digital tools, including what they are, some types and common examples, the role of low code/no code app development, APIs and AI, and how they can facilitate digital transformation within your business.
Domain Transformation - Innovation and Digital Disruption - Amazon 1.0	This course on innovation and digital disruption looks at Amazon. How it got where it is today – a global tech giant – from its relatively humble beginnings. What’s more – it’s not just a story. Contained within the course is information you can implement to try for your own digital disruption, should you so choose.
Domain Transformation - Innovation and Digital Disruption - Uber 1.0	Let’s take an in-depth at Uber – the disruptive taxi company that shook up the way we order taxis forever. This course will look at the innovative ways they’ve created their brand, as well the short-comings and challenges they’ve faced along the way.
Facebook - Facing the Facts 3.0	Facebook is available in 200 languages making it widely considered the most user diverse social media platform. 85% of active users live outside the US and Canada and more than 50% are from non-native English-speaking countries. In this course we explore how Facebook achieved worldwide social media dominance. We will chart the origins of the platform by looking at how it has evolved over time alongside its users, as well as identify the current make up of its user demographics.
Facebook - Full Course Version 1.0	This course will examine how to use Facebook to improve your online visibility. It’ll offer advice on how to optimize your use of the platform, improve building professional relationships online, and enhance your business’s online presence.
Facebook - The Keys to Communication 3.0	In this course we find out how and why Facebook is such a popular and effective social media platform for businesses. We explore the platform’s multiple features that you can use to boost your page’s visibility and increase user engagement. You’ll receive advice on how to effectively communicate with consumers and learn about some of the platform’s important business features that every brand and business should utilize.
Innovation vs the Internet 1.0	This course is going to examine ways to be innovative because of, using, and even in spite of, the internet. By standing on the shoulders of giants, and using the internet to your advantage, you can take inspiration from existing ideas to create your own, unique concepts.
Instagram 3.0	Instagram is a wildly popular platform for both social and business uses. Sharing pictures, videos and information whilst engaging with people and attracting customers makes this a wonderful place to reach a larger audience.
Leadership Suite - People Centric Leadership through Digitalization 1.0	Some people want to be at the forefront of technology. Others don’t. But wherever you stand on the matter, we must face facts - the modern world is a digital world. In this course, we will explore how modern businesses can leverage technology to create a more inclusive and dynamic working culture and optimize the overall experience for each of their employees.
Leadership Suite - Tech Literacy - Leading in the Digital Age 1.0	They say it’s good for leaders need to be tech experts, and most teens are tech experts, so most leaders could benefit from the tech literacy of teenagers. This course will examine the importance of tech literacy, what it takes to be an effective digital leader, and general ways you can improve your own technological literacy.
LinkedIn - Finding a Job 2.0	There are literally millions of available jobs on LinkedIn at any one time. This course will give you a fighting chance when it comes to finding a job. The course looks at the ways in which a person can go from whatever it is they’re doing now, to getting to the selection stage of a new position, specifically using LinkedIn. It’ll examine both the active and the passive ways you can go about making yourself an appealing prospect.
LinkedIn - Finding Job Candidates 2.0	This course looks at actually finding candidates, that is, identifying and being able to reach out to them using LinkedIn. It’ll also look at the different methods of attracting candidates that LinkedIn affords you. The idea is it covers all bases however you want to find candidates for your vacancies.
LinkedIn - How Connections Work 3.0	This course will look at some general connection info, as well as some more nitty gritty bits, so there’s really something for everyone. It’ll look at everything from even thinking about connecting, though to having a full network.
LinkedIn - Newsfeeds, Posts and Articles 2.0	The LinkedIn newsfeed is a collaborative effort. You get involved, as does everyone else, to make it a worthwhile place to be. At least, that’s the idea. This course will help you fulfil your end of the bargain.
LinkedIn - The Basics 2.0	260 million people log into LinkedIn every month. There’s about 40 million decision makers. If you’re a business – any kind of enterprise, really – it’s where the people you need are.  But how do you use it? This course will give you the foundation.
LinkedIn - Understanding Groups 2.0	LinkedIn Groups are a lot like some friendship groups. You have a common interest. You all get involved in discussions. You might get kicked out. But some the rules are specific to LinkedIn. This course covers how Groups work and what to expect from them, and how to use Groups effectively.
The Innovation Curve 1.0	The innovation curve determines how you lead different change styles concentrating on five key styles. You’ll find explorers, sailors, laggards, resistors, and saboteurs and how you deal with each should be unique to their particular style.
Trying Out TikTok 1.0	This course will explain the social media phenomenon that is TikTok. It’ll go through what it actually is, and give you tips on how you can make it work for you. Specifically, how you can use it to improve your brand visibility, market yourself or your products or services, and stay up to date with current trends.
Twitter 3.0	This course will examine the phenomenon that is Twitter. It’ll have good info for how best to use the platform whether you’re planning to promote yourself or your business, making connections and networking, or even just for fun.
YouTube - Creating Content 2.0	This course explores how to use YouTube to suit your specific brand image. To begin with it will look at the different styles of content that are most popular on the platform, and how they might suit your business or appeal to your target audience. Then we will give you some valuable tips to help you to create targeted content, grow your channel and increase your brand’s online presence.
YouTube - Full Course Version 1.0	This course will look at how you can use YouTube as a tool to grow your brand; we’ll examine how the platform has become the preferred tool of marketers, the types of content you can create, and what might work for you.
YouTube - Tips and Best Practice 2.0	In this course we explore how to get the most out of creating original content and posting on YouTube. We will explain how to grow your channel audience with some helpful tips and advice, and then look at the different ways you can profit from your growing audience by monetizing your original content.
YouTube - What is YouTube 3.0	This course will look at how YouTube has become such a valuable tool to grow a brand or business. In it we’ll examine some key statistics to explain the platform’s huge audience reach and explain why all businesses should be creating their own relevant, original content to promote themselves.

Courses & Descriptions
Bystander Awareness 1.0	Positive actions by bystanders can play an important role in creating a more comfortable, healthy work environment. In this course, you’ll learn what bystanders are and why they’re important, what makes a good bystander, strategies for addressing sexual harassment in the workplace, and how to overcome challenges to be an effective bystander.
California Sexual Harassment Prevention for Employees 5.0	Did you know that intention is irrelevant when it comes to determining sexual harassment? Sexual harassment is “in the eye of the beholder”, so it’s crucial to understand the kind of behavior that will and won’t be tolerated in your workplace. Get to know your rights and responsibilities under California law with this comprehensive course.
California Sexual Harassment Prevention for Managers 5.0	As a manager or supervisor in California, you’re on the frontline in the prevention of sexual harassment in your workplace. Employees turn to you in a harassment situation and you’re a role model for the positive behavior you want to see in others. Get to know what’s required of you professionally and legally with this comprehensive course.
Connecticut Sexual Harassment Prevention 2.0	Connecticut law requires mandatory sexual harassment prevention training in workplaces. The first step to changing workplace culture and preventing sexual harassment, is making sure everybody in the workplace is informed and aware of appropriate and inappropriate behavior.
Cultural Awareness in Hospitality 1.0	To put it simply, every customer you meet is different. They each have their own certain views, preferences and expectations. This is because every person is a product of their culture and it informs how they think, feel and interact with the world. So, gaining cultural awareness is a great way to understand how each of your customers would like to be treated. It’s up to you as a hospitality employee to use your knowledge of different cultures to provide every customer with the experience they expect and deserve. This course is here to show you how.
Culture Series - Discrimination Prevention 1.0	Employers and employees have a responsibility to prevent discrimination from occurring. This course will help you understand why discrimination is a workplace issue, what causes it, and what to do if you experience discrimination at work.
Culture Series - Harassment Awareness 1.0	Harassment is never acceptable, and you should never have to put up with it at work. So why does it still happen even when company policies state a commitment to a harassment-free workplace? Here’s you’ll learn why harassment is a workplace issue, what can cause it, how to avoid it, and what to do if you experience harassment at work.
Culture Series - Workplace Bullying Prevention 1.0	Bullying is becoming more prevalent in the workforce around the world. But you and your organization can stop it from occurring. This course will help you understand why bullying is a workplace issue, what causes it, how to avoid it, and what to do if you experience bullying at work.
Delaware Sexual Harassment Prevention 1.0	Delaware law requires mandatory sexual harassment prevention training in workplaces. The first step to changing workplace culture and preventing sexual harassment, is making sure everybody in the workplace is informed and aware of appropriate and inappropriate behavior.
Equal Employment Opportunity Commission 2.0	If your role involves making any human resource-related decisions – for example as a hiring manager, supervisor or HR professional – it’s vital that you understand the role of the EEOC and the laws it enforces. This short course looks at the EEOC, its laws, and the vulnerable groups and individuals that it aims to protect in the workplace.
How to Behave at Work Parties - Sexual Harassment 3.0	The purpose of this course is to explain what is regarded as sexual harassment at work parties, what the definition of the workplace is, how work parties can be subject to workplace laws regarding sexual harassment, and the potential consequences of engaging in sexual harassment at work parties.
Illinois Sexual Harassment Prevention 2.0	Illinois law requires mandatory sexual harassment prevention training in workplaces. The first step to changing workplace culture and preventing sexual harassment, is making sure everybody in the workplace is informed and aware of appropriate and inappropriate behavior.
Illinois Sexual Harassment Prevention for Hospitality 2.0	Illinois law requires mandatory sexual harassment prevention training for restaurant and bar employees and managers. The first step to changing workplace culture and preventing sexual harassment is making sure everybody in the workplace is informed and aware of appropriate and inappropriate behavior.
Illinois Sexual Harassment Prevention for Managers 1.0	As a manager or supervisor in Illinois, you’re on the frontline in the prevention of sexual harassment in your workplace. Employees turn to you in a harassing situation and you’re a role model for the positive behavior you want to see in others. Learn what is required of you professionally and legally with this comprehensive course.
Illinois Sexual Harassment Prevention in Hospitality for Managers 1.0	As a manager, you’re on the frontline in the prevention of sexual harassment in the hospitality industry. You’re the first responder for employees who find themselves in a harassing situation, and you’re a role model for positive behavior. Learn how to prevent sexual harassment, handle complaints, support employees, and help the organization limit its liability.
Leading Learning - Discrimination Prevention 1.0	A healthy workplace culture encourages people to thrive. We all have a role to play in creating the kind of workplace we want to be a part of, free from discrimination. This course will help you understand why discrimination is a workplace issue, its forms and how to prevent it, and what you can do if you feel you are being discriminated against.
Leading Learning - Harassment and Bullying Prevention 1.0	Having a bad day or saying “it was just a joke” or “friendly banter” are no longer excuses for bad behavior at work. And with the advancements of technology, there are new ways to bully, harass and abuse workers. However, any type of harassment and bullying at work is unacceptable. Learn more about what is harassment and bullying at work, the impact it has on individuals and the organization, and how you can prevent it from happening where you work.
Leading Learning - Managing Equality and Diversity 3.0	Equal opportunity in employment is the idea that everybody deserves to be treated equally in the workplace. Employees want a manager they can rely on and that they believe has their best interests at heart. This course will give you tips on how to be a fair and worthy leader by treating everyone in the workplace equally and with respect.
Leading Learning - Managing Harassment and Bullying 1.0	Would you know what to do if you witnessed a bullying or harassment incident? As a manager, you have an obligation to ensure that everyone is treated fairly and with respect. This means actively preventing inappropriate behavior and responding immediately if something comes to your attention.
Leading Learning - Managing Sexual Harassment 1.0	Would you know what to do if an employee came to you with a sexual harassment complaint? This course will help you, as a manager, respond to sexual harassment allegations. It will help you identify sexual harassment and prevent it from happening to you and your employees.
Leading Learning - Sexual Harassment Prevention 1.0	Sexual harassment is a workplace issue. No matter where you work or who you work with, you’re entitled to a safe work environment, free from sexual harassment.  This course will help you understand how sexual harassment is defined, why it can happen and what you can do to prevent it.
Maine Sexual Harassment Prevention 2.0	Maine law requires mandatory sexual harassment prevention training in workplaces. The first step to changing workplace culture and preventing sexual harassment is making sure everybody in the workplace is informed and aware of appropriate and inappropriate behavior. This course meets the requirements for training Maine employees and managers.
Maryland Sexual Harassment Prevention 2.0	The first step to changing workplace culture and preventing harassment, is making sure everybody in the workplace is informed and aware of appropriate and inappropriate behavior. This course meets the requirements for training Maryland employees and managers. Maryland law requires mandatory sexual harassment prevention training for government employees.
New York Sexual Harassment Prevention 4.0	New York State law requires mandatory sexual harassment prevention training in workplaces. The first step to changing workplace culture and preventing sexual harassment, is making sure everybody in the workplace is informed and aware of appropriate and inappropriate behavior.
Preventing Workplace Discrimination and Harassment 4.0	Everybody deserves to be treated fairly at work. Anti-discrimination law aims to level the playing field and protect those who may have been overlooked or marginalized. This course covers the laws that protect people from discrimination, harassment, and retaliation. Learn how to prevent this conduct and respond if it occurs.
Preventing Workplace Discrimination and Harassment for Managers 4.0	Everyone has the right to do their job without being treated unfairly. This course covers managers’ responsibilities for protecting the organization and its employees from unfair harassment and discrimination. This course builds on information covered in “Preventing Workplace Discrimination and Harassment”.
Sexual Harassment Prevention 3.0	Sexual harassment has received a lot of media attention in recent years. This course provides you with the latest legal and practical advice on how to help prevent sexual harassment in your workplace, and respond to it if it occurs.
Sexual Harassment Prevention for Managers 1.0	As a manager, you’re on the frontline in the prevention of sexual harassment in your workplace. You’re the first port of call for employees who find themselves in a harassment situation, and you’re a role model for positive behavior. Learn how to prevent harassment, handle complaints, support employees and help the organization limit its liability.
Understanding Sexual Harassment 2.0	Did you know that intention is irrelevant when it comes to determining sexual harassment? Sexual harassment is “in the eye of the beholder”, so it’s crucial to understand the kind of behavior that will and won’t be tolerated in your workplace. This refresher course can supplement more extensive sexual harassment prevention training.
Washington DC Sexual Harassment Prevention 2.0	The first step to changing workplace culture and preventing harassment is making sure everybody in the workplace is informed and aware of appropriate and inappropriate behavior. This sexual harassment prevention training is for Washington DC employees at all levels of an organization.
Workplace Violence and Bullying Prevention 3.0	Every year, millions of American workers report having been victims of workplace violence and bullying. There is no tolerance for violence in the workplace whatsoever. This course will provide an overview of workplace violence and bullying, including what it is, the warning signs, who’s at risk, and what you and your organization can do to prevent it from happening.

Courses & Descriptions
A Culturally Intelligent Workplace 1.0	Cultural intelligence is important so you can work and build better connections with your co-workers and customers by understanding their culture. This course will give you tips on how to improve your cultural intelligence.
Accommodating Employees with Mental Health Disabilities 3.0	The National Institute of Mental Health estimates that nearly one in five adults live with a mental illness. As a result, it is likely that most employers have at least one employee with a mental health disability. Therefore, it is essential that employers know how to accommodate employees with mental health disabilities, including ideas for reasonable accommodations that can, and legally must, be made in the workplace.
Americans with Disabilities Act 2.0	The Americans with Disabilities Act (ADA) offers broad protection to individuals with a disability in the workplace, and in all areas of public life, including employment, school, transportation, and all public and private places that are open to the general public.
Being an Inclusive Leader 1.0	Chances are, as a leader you’re already demonstrating many inclusive behaviors. So, what are they? And what areas do you need to work on? This course looks at what it means – and what it takes – to be a truly inclusive leader.
Bloomberg - Studio 1.0 - Black Leadership Matters 1.0	Emily Chang speaks to Tristan Walker, founder and CEO of Walker and Co., Iman Abuzeid, founder and CEO of Incredible Health, Chris Bennett, the founder and CEO of Wonderschool and Stephanie Lampkin, founder and CEO of Blendoor about the pandemic's effect on education, healthcare, employment, and the lack of racial diversity in corporate America.
Bloomberg - The Generation With $143B to Spend 1.0	Generation Z is set to be one of the most influential and unique generations the world has seen. They're set to enter the workforce with a breadth of creative and digital skills, also with a lot of consumer spending power. Gen Z workers are projected to grow to 51 million by 2030, making up almost a third of the workforce and their after-tax income will reach $2 trillion, a study by analytics firm Oxford Economics found.
Building Effective Employee Resource Groups 1.0	Want to start an employee resource group (or ERG), but not sure where to begin? Or perhaps you have an ERG and want to ensure it has a meaningful impact on your organization’s diversity, equity, and inclusion? ERGs are about employee connection and creating a support community for those that need it most.
Culture Series - Being an Ally 1.0	How confident are you to stand up for a LGBTIQ+ co-worker or a colleague with a disability? Understanding allyship can help to support underrepresented individuals and communities, and contribute to workplace diversity and inclusion. Here, you’ll learn what an ally is, why they’re important, how to acknowledge privilege, and how to be an effective ally.
Culture Series - Bystander Strategies 1.0	The actions of bystanders can play an important role in creating a more comfortable, healthy work environment. Here, you’ll learn what bystanders are and why they’re important. We’ll cover what makes a good bystander, how to be one yourself, and how to foster a workplace environment that supports bystanders.
Culture Series - Valuing Diversity 1.0	A truly inclusive workplace culture is an open and supportive environment, full of diversity. This course will take you on an adventure through a scenario where the learner chooses different pathways about valuing diversity in the workplace. Assign all the courses in the Culture Series (Standing Up, Speaking Up, Owning Up, Valuing Diversity) to your staff or assign individual topics based off of what might need improving in your own workplace culture. This course is Valuing Diversity.
Developing a Diversity, Equity, and Inclusion Strategy 1.0	If your organization is serious about diversity, equity, and inclusion (DEI), you need a strategy to support your initiatives. A strategy is a path forward for organizational change that identifies the steps toward meeting DEI goals. This course will help you develop and implement an effective DEI strategy.
Difficult Conversations in a Diverse Workplace 1.0	For a diverse workforce to feel included and heard, you may need to begin by having conversations that can be difficult and uncomfortable. This course will help you understand why difficult conversations are so hard to have, and give you strategies on how to make having those difficult conversations easier.
Digital Accessibility - Tips for Elearning 2.0	This course is an introduction to digital accessibility. It gives an overview of web accessibility, why it’s important and the standards used to measure it. It also provides some practical steps for creating online learning that meets web accessibility standards.
Disabilities - Opening Doors to All Candidates 3.0	One in four adults in the United States lives with some type of disability. This represents a vast pool of talent that organizations can tap into to enhance diversity and inclusivity in the workforce. In this course, you will learn general guidelines for sensitivity to applicants with a disability, the basic rules for accommodating them, and the process for interviewing candidates with disabilities.
Disability Awareness 4.0	This course raises awareness about people with a disability and outlines the importance of inclusion in the workplace. It includes information about different types of disabilities, barriers that a person with a disability might encounter at work, the importance of using inclusive language, and practical actions that workplaces can do to be more inclusive.
Diversity and Inclusion for Business Success 1.0	Whether you are working in customer service, working directly with clients, or working behind the scenes with colleagues, you will most certainly be working with a wide mix of people. To better understand your diverse customers and clients, you’ll need to start by having a diverse organization.
Diversity and Inclusion in Teamwork 2.0	Working with people who look, think, and speak just like you can be less challenging and more comfortable. But that comfort comes at a pretty hefty cost, especially when it comes to team performance.  Find out ways you can better understand your co-workers’ unique attributes and why this is so important for an inclusive culture.
Diversity, Equity, and Inclusion in Talent Management 1.0	Diversity, equity, and inclusion (DEI) should be an integral part of your talent management strategy. However, it’s not just about hiring diverse individuals, it’s so much more. This course will help you integrate DEI strategies to all your talent management practices from attracting to retaining and promoting employees.
Driving Meaningful Cultural Change 1.0	Many organizations, after years of stagnation and cutbacks, have cultures that need rejuvenating. But many sources have stated that changing culture is difficult. In transforming a business, the hardest part is changing the culture.
Generational Diversity and Inclusion in the Workplace 1.0	Have you looked around your workplace lately? Is there a range of generations? Are you finding it difficult to work with others outside your age group? This course will help you understand the benefits and challenges of working with multiple generations and how you can better work together to achieve a more inclusive workplace.
Inclusive Behavior MicroSeries 1.0	Inclusive behaviors promote fairness, equity, and belonging, and foster a sense of community where everyone feels heard, supported, and empowered. Through eight inclusive behaviors, this micro-series will let you explore ways to actively engage with the people around you in a more inclusive way.
Inclusive Behaviors - Accessibility (Neurodiversity) 1.0	Neurodiversity is the diversity of human brains, and the unique ways people process information, think, and experience the world around us. No doubt you know someone who is neurodiverse. In this course, you’ll learn why accessibility is so important and ways to create a more inclusive environment just by how you think and respond.
Inclusive Behaviors - Active Listening 1.0	Not the best listener? Take this course to learn tips that will improve your active listening skills. You’ll learn why active listening is so important to creating a more inclusive environment, as well as learning ways to improve your active listening skills.
Inclusive Behaviors - Avoiding Microaggressions 1.0	Learning about microaggressions is an ongoing process. Research shows that most people don’t know they’ve committed one. Learn about microaggressions and ways to respond if you say or hear one. This course will help you reflect on yourself and microaggressions, and give you inclusive activities to stop microaggressions at work.
Inclusive Behaviors - Being an Ally 1.0	Want to do more and start championing others today? This course will give you helpful tips on how to be a great ally. Through reflections and engaging activities, you’ll understand the importance of being an ally and reflect on what you need to do to lift those that need it the most.
Inclusive Behaviors - Challenging Stereotypes 1.0	Have you ever wondered why we carry stereotypes or biases? Learn more about stereotypes and how you can change the way you think of others. This course will give you tips and activities to help eliminate stereotypes at your workplace.
Inclusive Behaviors - Inclusive Language 1.0	Inclusive language is always evolving. Different terms are preferred in different places and by different groups. Truly inclusive language should be defined by the people who it effects. But don’t panic! This course will help you learn more about inclusive language and help you reflect on your own use of it.
Inclusive Behaviors - Intentional Inclusion 1.0	Intentional inclusion is a deliberate action where you seek out, include and value the perspectives and experiences of individuals from underrepresented groups, without tokenizing them. Learn more about this to ensure everyone has a seat at the table.
Inclusive Behaviors - Welcoming Different Perspectives 1.0	No doubt you’ve come across someone you don’t agree with. So, how can you welcome different perspectives and keep the peace? In this course, you’ll reflect on why others with a different perspective can sometimes make you feel uneasy. But don’t worry, we’ll give you the skills to learn to be more welcoming to other people views and opinions.
Integrating Cultural Diversity 1.0	Managing cultural diversity in the workplace is becoming a big issue for most employers in the hospitality industry. Close to sixteen percent of employees are born outside of the United States, and the workforce is becoming increasingly multicultural. And cultural diversity means a wide range of cultural differences, viewpoints, and experiences. Building and appropriately managing diversity in the hospitality industry would bring a range of benefits to any workplace.
Intentional Inclusion for Managers 1.0	“Inclusion” doesn’t just happen. As a manager, you need to be intentional about including employees, and creating a sense of belonging for everyone on your team. So how do you do this – especially in a remote working environment? This course has some useful information and tips.
Leading Learning - Disability Awareness 1.0	When people with disability participate in the workforce, there are benefits for everyone. Inclusion in the workplace is essential in supporting people with disability. This course will help you better understand the barriers people with disabilities face and how you can make a difference in creating a more inclusive environment for them.
Leading Learning - LGBT Inclusion 1.0	Is your workplace “culturally safe” for LGBT workers? LGBT inclusion is a new and emerging area for many workplaces. Understanding the language and concepts associated with the LGBT community is important. This course will help you understand what LGBT means and how to be more inclusive to the LGBT community, so you can make LGBT co-workers feel supported and welcome.
Leading Learning - Tackling Unconscious Bias 1.0	Knowing where to start in tackling unconscious bias can be overwhelming. But that doesn’t mean you shouldn’t try. Diving into your subconscious and discovering your own unconscious biases is the first step in tackling them. This course will help you examine unconscious bias at work through common examples and tips, while looking at the benefits of a workplace free from unconscious bias that is diverse and inclusive.
Leading Learning - Understanding Diversity and Inclusion 1.0	There's no one else in the entire world that has the very same attributes as you. This makes you uniquely qualified to offer your attributes in your workplace, resulting in a positive work environment. In this course, you’ll learn about your unique attributes, the benefits of a diverse and inclusive workplace, and how you can contribute to it.
Leading Learning - Understanding Unconscious Bias 1.0	Unconscious biases are the underlying attitudes and stereotypes that we subconsciously attribute to another person or group of people. These judgments can have real consequences on employee experience, and over time, hinder an organization’s ability to do business.  Dive into your subconscious and explore ways to overcome your own unconscious biases.
LGBTIQ+ Inclusion 1.0	Did you know that one in five LGBTIQ+ Americans has experienced discrimination based on sexual orientation or gender identity when applying for jobs? Learn about how to make LGBTIQ+ co-workers feel supported and welcome, some of the terms used in relation to the community, and the legal rights and protections of LGBTIQ+ people in the workplace.
LGBTQIA+ Inclusion 3.0	An inclusive workplace affirms, supports and celebrates its LGBTQIA+ staff and the community. This course will help you practice promoting LGBTQIA+ inclusion in your workplace. It also covers language used in the LGBTQIA+ community and the benefits and importance of LGBTQIA+ inclusion.
Maximizing Cultural Awareness 1.0	In the movie The Wizard of Oz, a Midwest farm girl surveys the strange landscape of Oz and then says to her dog, “Toto, I don’t think we’re in Kansas anymore.” That’s the same sentiment that many business people have when they have an international assignment for the first time. If you want to be successful in international business, you’ll need to comprehend countries' cultural, economic, legal, and political differences. Let’s identify some of the more important differences.
Measuring Diversity, Equity, and Inclusion 1.0	Indeed, what gets measured gets done. Understanding the importance of DEI – and how to measure it – will help your company to thrive and grow. This course will help you collect useful DEI data and use it to effectively measure change in your organization.
Microaggressions in the Workplace 1.0	Most of us have heard or expressed a microaggression in our lifetime without realizing it. So, what are they and why are they so hard to pinpoint? This course will help you define microaggressions in the workplace and give you pointers on how to deal with them.
Neurodiversity - Disclosing Neurodiversity 3.0	Disclosing to an employer about your neurodivergence is a deeply personal decision. Many neurodivergent people see it as a mix blessing. This course will explore the benefits and challenges of disclosing neurodivergence, with strategies for disclosing. You’ll also learn tips on how to be an ally to those who choose to disclose.
Neurodiversity - Introduction to Neurodiversity 3.0	Neurodiversity is not just a concept; it's a movement towards a more inclusive, equitable, and vibrant society. In this course, you’ll better understand neurodiversity, including common terms and why, by embracing the diversity of minds, we can build a world where every individual has the opportunity to reach their full potential.
Neurodiversity - Leveraging Employee's Strengths 3.0	Neurodiversity shines a light on how thinking differently brings unique strengths and abilities. In this course, you will learn more about the strengths of neurodivergent employees and how to leverage those strengths so everyone in the workplace benefits.
Neurodiversity - Neurodiverse Hiring 2.0	Many neurodivergent individuals have strengths that could be useful to any organization. Yet they aren’t being hired. So, how do you ensure you’re making the recruitment process inclusive for everyone? This course will help you attract neurodiverse candidates and conduct interviews that will allow everybody to showcase their talents.
Neurodiversity - Neurodiversity in the Workplace 2.0	Creating an inclusive environment where neurodivergent employees feel valued and supported benefits everyone and enhances productivity and innovation within organizations. In this course, you’ll learn how to best support and accommodate neurodiversity so everyone can reach their full potential at work.
Neurodiversity - Providing Effective Feedback 2.0	The modern workforce is made up of ever-expanding groups of neurodiverse individuals. And as organizations continue to become more inclusive places, we must rethink our systems of performance review and aim to take a more considerate and adaptive approach to providing effective feedback to individuals.
Neurodiversity - Types of Neurodivergence 3.0	Neurodiversity encompasses various neurological conditions such as autism, ADHD, dyslexia, and more, each offering unique cognitive perspectives and abilities.
Racial Inclusion in the Workplace 1.0	Too many individuals from a racial minority background still face discrimination and disadvantages at work. So how can you and your organization be more racially inclusive? This course will help you understand racial diversity, and how you and your organization can help promote racial inclusion at work.
Tackling Unconscious Bias for Managers 1.0	Our unconscious minds make decisions without us even knowing about it. Unconscious bias at work can be a barrier that not only prevents people from working together effectively, but also prevents creativity and innovation. As a manager, you can often help shape or influence employee behavior. That’s why it’s important to recognize and address biases at work.
Transgender Protections in the Workplace 3.0	In the workplace, we may have co-workers, customers, or clients who are transgender. It’s essential that we treat transgender people with respect and avoid discrimination. In this course we’ll look at ways that you can be an ally to transgender people and help to make your workplace a supportive and inclusive space for everybody, regardless of differences.
Unconscious Bias 3.0	This course is different to most unconscious bias e-learning modules. We’re not going to pretend that after this e-learning, and clicking through scenario slides – you are going to be magically cured of your unconscious biases. No, instead, we want to take you on a kind of unconscious bias journey. We predict, as you discover more about unconscious bias – you’re going to go through some key stages. The first being denial – “Me, bias – never!” After that comes apathy – “If bias does exist – I’m sure it’s no big deal.” And finally, despair, as the reality of your biases sink in – “I’m a monster – I can’t change.” It’s at this point that we’ll provide you with some actionable advice and take away challenges that can help to combat unconscious biases where you work. We really hope you enjoy discovering how your brain works.
Understanding Diversity, Equity and Inclusion 1.0	Do you really know the difference between diversity, equity, and inclusion? When it comes to diversity, equity, and inclusion at work all three matter and are equally important. In this course, we’ll explore these terms, your own diversity, and what they mean for you and your organization.
Understanding Diversity, Equity, and Inclusion for Managers 1.0	Do you really know the difference between diversity, equity, and inclusion? If you’re a manager, this is especially important. Quick! Get to know the essentials with this course.
Neurodiversity - Autism at Work Program by SAP 1.0	This course provides an overview of the SAP’s Autism at Work program, including what it is, how it works and what it entails.

Courses & Descriptions
Analyze Financial Health with Ratios 3.0	Ratios can be confusing. This bite sized module busts through the jargon and uses really simple examples to explain how they work. You’ll discover how ratios can prove you’ve got a stable company, and how you can compare your profits to that of mega corporations like Apple!
Budget like a Boss 2.0	Budgets give you an overview of your financial performance and will allow you to make smart decisions. With the information in your budget you can create a financial action plan that will show you where you have been and give you a roadmap to where you want to go. If you worry that budgeting is complicated and confusing – don’t. This bite sized module provides you with a six step plan for stress free budgeting.
Budgeting Basics 1.0	Budgeting is a critical communication tool. This course steps the student through a typical budgeting process. A successful approach is described in a step-by-step manner with the intent of maximizing buy-in from employees.
Business Budgeting 1.0	Money comes and goes. That’s the nature of running a business. Sometimes you’re in the black, others you’re in the red. However, knowing how to create and maintain a solid budget is a crucial way to ensure you are running your business effectively. If you’re trading without any idea of your finances, you run the risk of wasteful spending and jeopardizing your business’s profitability. So, if you are looking to optimize an existing budgeting process or create a business budget for the first time, this course will give you the essential insights.
Calculating Internal Rate of Return 1.0	The internal rate of return (IRR) is a measure used to estimate the profitability of potential investments in capital budgeting. The IRR is a discounted rate that makes the net present value (NPV) of cash flows from a project equal to zero. In other words, the IRR is the interest rate that makes the Net Present Value zero.
Capital Budgeting Methods and When to Use Them 1.0	This course guides the student through a variety of analyses for capital budgeting investment. It includes two gateway calculations, as well as two advanced methods, which can be used for more detailed analysis.
Cash Flow - Statements and Logistics 1.0	This course walks the student through the statement of cash flows. It also explains the complexities behind how a company can experience increasing sales at the same time as decreasing cash or running out of cash. By educating your staff on the importance of organizational finance structure and analysis, you not only increase productivity, but profitability as well.
Costs, Volume and Profits 1.0	This course introduces fixed and variable costs, in order to explain how the mix of costs impacts a company during both economic growth and decline. Break-even or target profit calculations are also identified, giving your staff the financial knowledge they need to navigate the financial health of your organization.
Finance for Non-Finance Managers 2.0	In this course you’ll find out about cash flow, income statements and ratio analysis – and don’t worry if this sounds complicated now – we’ll introduce the concepts to you in a simple straightforward way so you can learn them quickly and easily. The course is divided into sections and each one focuses on a different aspect of finance management. You can follow along with the entire course, or choose to study the sections that are most important to you.
Financial Documents 101 1.0	This course steps the student through two basic and essential financial statements—the income statement and balance sheet—in addition to profitability ratios, liquidity ratios and solvency ratios. Ensuring staff efficiencies, will increase your productivity and revenue.
Green Finance 1.0	Green finance is how the international business community is preserving the environment by distributing financial products to support environmentally responsible initiatives and objectives. So far, so sustainable. But what does that mean in real terms? Well in this course, that’s what we are going to find out as we take a deep dive into the world of green finance. By the end of it you’ll have a solid understanding of how green finance is used to fund organizations’ transition towards greener corporate conduct.
Green Finance - Green Finance and Climate Change 1.0	Physical damage to infrastructure, disruption of supply chains, loss of productivity, employee health risks – the impact of climate change on business operations is far-reaching and unrelenting. In this course we look at how businesses can mitigate the current and future risks posed by climate change using the mechanisms of green finance.
Green Finance - Green Finance and Sustainability 1.0	This course explores how sustainable development works, how the different areas of sustainability can be supported by different forms of finance, and how small businesses can implement systems to help them access sustainable investment.
Green Finance - What is Green Finance? 1.0	By distributing capital to fund sustainable projects and support environmentally responsible companies, green financing is driving sustainable development and fueling the green economy. In this course we explore how more businesses are leveraging green finance to move towards net zero carbon emissions and away from destructive business processes and unsustainable growth. In it we look at how green finance methods are promoting and supporting responsible business activity and more people are using financial resources to positively impact the environment.
How to Maintain a Healthy Cash Flow 2.0	This bite sized module will give you a simple six step plan to ensure cash keeps flowing into your business. You will discover how to encourage early payment and why you should be cautious with credit.
Income Statements Made Simple 2.0	This bite sized module breaks the income statement into its simplest terms and shows you how it is organised. You’ll learn how gross profit is calculated and why net income is a better indicator of financial performance.
Introduction to Stocks and Shares 1.0	When people talk about their portfolio, the stocks they own, or the market crashing – do you ever wonder what they’re talking about? If so, this course is for you.
Leading Learning - Budgeting Basics for Managers 1.0	Have you ever been given a budget at work? Was it overwhelming or maybe a little bit confusing? A budget can be all of these things and more, but it doesn’t have to be. What if you could learn how to budget? This course will show you the six steps of preparing a budget and give you some techniques to help you prioritize your spending.
Leading Learning - Finance for Non-Finance Managers 1.0	This course introduces a few basic accounting tools used to manage the financial health of a business, such as financial statements and budgeting, presented in a simple, straightforward way so you can learn them quickly and easily.
Leading Learning - Working Effectively Without a Set Budget 1.0	Did you get handed a project with no clear direction or, worse, no budget? Are you thinking, how am I supposed to complete it? This course will teach you how to work through ambiguous projects.
Operational Plans - Budgeting 1.0	Budgeting helps smaller teams and units within a company plan the use of their resources in order to help meet larger company goals. As a manager, you are responsible for implementing a budget as part of your operational planning.
The Accounting Equation 2.0	This bite sized module provides a quick refresher on the terms Assets, Liabilities and Owner’s Equity. You will learn how to decipher basic accounting using the Accounting Equation.
The Balance Sheet Explained 2.0	This bite sized module looks at how the accounting equation forms the basis of a company balance sheet. You’ll learn how to get a snapshot of your company’s financial position by looking at three key categories.
The Cash Flow Statement 2.0	Do you understand how a cash flow statement is organised? If the answer is no, this course will give you a simple breakdown that is easy to follow and understand. By the end you’ll be able to recognise the signs of good financial health in your personal or company finances.

Courses & Descriptions
Adult or Child Cardiopulmonary Resuscitation (CPR) Basics 2.0	We never expect an emergency, which is precisely why it’s so important to be prepared for one. Knowing the steps to CPR, as well as other emergency techniques, can be the difference between life and death. This course adheres to the latest regulations from the American Red Cross (ARC) and American Heart Association (AHA).
Alcohol and Drug Awareness 1.0	Alcohol misuse and illegal drugs have no business in the workplace. When alcohol and drugs are misused at work, it can threaten the health, safety, and performance of employees and their co-workers. Learn about the risks and legal responsibilities related to alcohol and drug use in the workplace.
Alcohol and Drug Awareness 2.0	Alcohol misuse and illegal drugs have no business in the workplace. When alcohol and drugs are misused at work it can threaten the health, safety, and performance of employees and their co-workers. Learn about the risks and legal responsibilities related to alcohol and drug use in the workplace.
Alcohol and Drug Awareness for Managers 1.0	When a worker’s use or misuse of alcohol or drugs interferes with their ability to perform their work, this raises legitimate concerns for employers. This course is guidance for managers about alcohol and drug use in the workplace. It builds on information covered in “Alcohol and Drugs at Work”.
Armed Robbery Survival Skills 3.0	This course provides safety information for dealing with armed robberies, including precautionary measures, how to act during a robbery and what to do after a robbery has occurred. This course is responsive and conforms to Double-A Level of the Web Content Accessibility Guidelines (WCAG) 2.0.
Bloodborne Pathogens and Your Organization's Exposure Control Plan 2.0	A work environment can contain many hazards, with some exposures being more prevalent in certain industries. For instance, bloodborne pathogens are a serious hazard to personal safety. In this course, you'll learn more about your workplace’s exposure control plan regarding bloodborne pathogens and other potential hazards.
California COVID Safety at Work 3.0	The continued spread of COVID-19 across the globe has created new health and safety hazards for organizations to manage. To meet their health and safety obligations and provide a safe workplace for you and your colleagues, your employer is required to deliver COVID-19 safety training to all workers. In this course, you’ll learn general information about COVID-19, COVID-related benefits you may be entitled to and ways to prevent the spread of COVID-19 in your workplace.
Chemical Safety 2.0	Chemical safety starts with awareness and information. Learn how chemical exposure can occur, workers’ and employers’ legal responsibilities for chemical safety, and how to reduce the risks of chemical exposure at work. This course covers key information aligned with OSHA’s Hazard Communication Standard.
Driver Safety Awareness 2.0	Did you know that vehicle accidents represent 40% of all compensated work fatalities? This highlights the significance of work-related driving as a health and safety issue. Making just one small mistake might contribute to this statistic. In this course, you’ll learn about driver safety awareness and how you can stay safe on the road.
Drugs and Alcohol - General Awareness 1.0	This course covers important information about the impact and risks of drugs and alcohol in the workplace. It outlines signs of drug and alcohol misuse, and underlying reasons for misuse. It also covers workers’ and organisations’ responsibilities in relation to drugs and alcohol in the workplace.
Ergonomics for a Remote Workplace 1.0	Are you sitting comfortably? Great! Ensuring your workstation is properly set up enables you to prevent work-related injuries, minimize discomfort or distractions, and focus better to work more efficiently. This course will teach you everything you need to know about staying safe in the remote workspace.
Fall Protection 2.0	Falls are one of the most common causes of serious work-related injuries – safety awareness is vital when working at heights. Learn about working at heights, legal obligations related to fall protection, and the risk management process. This course also covers safety measures for using ladders and safety advice for preventing falls.
Fire Safety and Prevention 2.0	Fire safety is essential in every workplace – fires start easily and spread quickly. Learn about how fire starts, and how to prevent and respond to a fire emergency, including the use fire extinguishers. This course also covers employers’ legal requirements for fire safety and prevention.
Forklift Safety 2.0	Thousands of forklift accidents happen every month, yet most could be avoided with effective procedures and training. Learn about powered industrial trucks and safe forklift use. Examine forklift-related accidents and strategies that can reduce them, as well as OSHA requirements for using forklifts, and general safety tips.
Hand Hygiene 4.0	This course provides guidance on safe hand hygiene practices and builds an understanding of why they are critical. The course covers a range of situations and areas that require hand-washing, as well as different cleaning agents and methods to use. It demonstrates correct hand hygiene with simple animations and graphics.
Hand-arm Vibration Syndrome 2.0	This course will help you understand what causes hand-arm vibration syndrome, how to reduce the risk and protect yourself, and what to do if you experience any symptoms.
Head Protection 2.0	Injuries to the head are devastating yet highly preventable incidents. The risk of head injuries is greatly reduced by wearing a hard hat. Learn about the importance of head protection and employers’ legal obligations to provide it. This course covers different types and classes of hard hats, and why wearing a hard hat could be lifesaving.
Health and Safety in the Workplace 2.0	Spotting hazards, following simple safety tips, and keeping safety top of mind help make our workplaces safer and healthier. Importantly, this also helps to reduce the number serious accidents and incidents that occur in workplaces every week. Learn about workers’ and employers’ legal duties, along with OSHA’s role, and how to respond to a hazard or issue.
Health Hazards at Work - Musculoskeletal Disorders and Exposures 2.0	Workplace injuries or illnesses can affect employees physically and emotionally. It can also lead to costs for companies in loss of productivity, worker turnover, or increases in benefits. In this course, learn how to identify the signs of musculoskeletal disorders and exposure, minimize the hazardous and prevention steps to take to create a safer workplace for all.
Hearing Conservation 2.0	Workplace noise can seriously and permanently affect hearing. Learn about employers’ legal obligations for hearing conservation, effective use of hearing protection (earmuffs and earplugs), and steps to take to prevent work-induced hearing loss.
How to Behave at Work Parties - Drugs and Alcohol 3.0	The purpose of this course is to explain the appropriate use of drugs and consumption of alcohol at work parties, what the definition of the workplace is, how drugs and alcohol at work parties can be subject to workplace laws, and the potential consequences of misusing drugs or alcohol at work parties.
Infant CPR Basics 2.0	We never expect an emergency, which is precisely why it’s so important to be prepared for one. Knowing the steps to infant CPR, as well as other emergency techniques can be the difference between life and death. This course adheres to the requirements from the American Red Cross CPR program.
Leading Learning - CPR Basics 1.0	Having the knowledge to save another’s life is beneficial and life changing. Study the methods and skill set needed to perform CPR to save someone’s life.
Leading Learning - Driver Safety Awareness 1.0	Learn how to drive more safely with tips and strategies to keep you and others safe on the road.
Leading Learning - Drug and Alcohol Awareness 1.0	Learn the signs of drug and alcohol misuse and gain an understanding of its effects in the workplace.
Leading Learning - Fire Safety Awareness 1.0	Learn the different types of fires, how fires start, how to respond to them, and how to prevent them.
Leading Learning - Food Safety and Allergen Awareness 1.0	Allergic reactions can be serious, leaving individuals extremely ill and can even lead to death. It is essential for anyone who prepares, sells, or handles food to have a basic understanding of allergens and their potential dangers. Here, you’ll learn about common allergens, food safety best practices, food labelling and contamination control.
Leading Learning - Health and Safety at Work 1.0	Spotting hazards, following simple safety tips, and keeping safety top of mind help make our workplaces safer and healthier. Maintaining a safety mindset helps to reduce the number of serious accidents and incidents that occur in workplaces every year.
Leading Learning - Hygiene at Work 1.0	Do you want your workplace to be healthier? Do you want to help stop the spread of germs and illnesses? Learn how easily germs can spread and how YOU can prevent the spread by simple hand washing and proper hygiene techniques.
Leading Learning - Infection Prevention 1.0	Do you want your workplace to be healthier? Do you want to help stop the spread of infection? Learn how easily infections are spread and how YOU can prevent the spread by simple handwashing and proper hygiene techniques.
Leading Learning - Manual Handling 1.0	Manual handling occurs in almost all working environments. In fact, research shows that up to 30% of all work-related ill-health is a result of musculoskeletal disorders, including those developing from inappropriate handling of items. Learn how to properly perform manual handling tasks to reduce or eliminate injuries.
Leading Learning - Personal Safety in the Workplace 1.0	This course provides strategies for staying safe when working alone and how to respond to armed robbery and active shooter events in your workplace.
Leading Learning - PPE Awareness 1.0	Learn why not taking personal protective equipment seriously can have devastating consequences.
Little Life Savers - Asthma Attacks 1.0	This course covers important information about how you can help out someone in your workplace who is suffering from an asthma attack. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Bumps and Knocks 1.0	This course covers important information about how you can help out someone in your workplace who has hurt themselves from a bump or a knock. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Burns and Scalds 1.0	This course covers important information about how you can help out someone in your workplace who has been burned or scalded. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Choking 1.0	This course covers important information about how you can help out someone in your workplace who is choking. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - CPR 1.0	This course covers important information about how you can help out someone in your workplace who needs CPR. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - DRSABCD 1.0	This course covers important information about how you can use the DRSABCD plan to help someone who is ill or injured in your workplace. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Fainting 1.0	This course covers important information about how you can help someone in your workplace who has fainted or is about to faint. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Limb injuries 1.0	This course covers important information about how you can help someone in your workplace who suffers a limb injury. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Seizures 1.0	This course covers important information about how you can help someone in your workplace who is having a seizure. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Wounds 1.0	This course covers important information about how you can help someone in your workplace who has been wounded. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Lockout Tagout 2.0	Each year, workers are injured, sometimes fatally, when equipment and machinery accidentally activate during repair or maintenance. Learn about energy sources, lockout/tagout (LOTO) procedures, safety programs for controlling hazardous energy, and regulations related to the OSHA standard.
Manual Handling 2.0	There’s more to manual handling than just lifting heavy items the right way. Learn manual handling risk management, and tips and strategies for back safety and injury prevention that can help with ergonomic issues through to physically strenuous tasks at work.
Office Ergonomics 3.0	This course defines office ergonomics and outlines the impact of poor ergonomics. It also explains how you can apply ergonomic principles to correctly set up your workstation anywhere you work, as well as giving you handy tips on how you might get up and get moving more often.
OSHA and Right-to-Know Laws 4.0	Every year, thousands of workers die, and millions are injured in workplace accidents. These incidents not only harm employees but also cost your company time and money. Make sure you know and follow OSHA right-to-know laws to protect your team and your organization.
PPE Awareness 2.0	Personal protective equipment (PPE) is clothing and equipment that protects against health and safety hazards at work. Learn about employers’ legal obligations and OSHA regulations for PPE, types of PPE, and ways to use and maintain PPE effectively.
Preparing for an Active Shooter Situation 2.0	Active shooter situations are becoming a very real problem in the US. You hope you'll never need to know what to do in this situation, but being prepared is something that could save your life and the lives of those around you.
Promoting a Culture of Safety and Health 2.0	OSHA covers many areas relating to health and safety in the workplace, often providing extensive training, however, there are some concerns that you, as a manager, must address. For example, stress management is a contemporary issue surrounding employee health and safety that government agencies do not oversee. It is important that you understand how your company should address concerns like these.
Protecting Yourself from Poisonous Plants 1.0	Anyone who works or spends time outdoors is at risk for exposure to poisonous plants. Some of these can cause very serious reactions. It is important that you know how to protect yourself from these plants and what to do if you are exposed.
Protecting Yourself from Stinging Insects 1.0	Outdoor workers are at risk of being stung by various stinging insects, like bees, wasps, and hornets, as well as stinging fire ants. While most stings cause only mild discomfort, some may result in severe allergic reactions that require immediate medical care and allergic reactions are so serious for some people that they may be fatal.
Protecting Yourself from Ticks and Mosquitoes 1.0	Ticks and mosquitoes can carry very serious, life-threatening diseases. If you spend time outdoors, either for work or recreation, you must be aware of how to limit your risk of being bitten. You should also know how to control these insects’ populations wherever you can and what to expect if you do get infected by them.
Psychosocial Risk Awareness 1.0	Are workplace psychosocial hazards getting all too familiar, such excessive workloads, conflicting demands, or job insecurity? This training course focuses on how to recognize psychosocial hazards and stresses in your life. It provides guidelines on how to deal with them, including the reporting process and where to go for more information.
Slips and Trips 2.0	It’s every workers’ role to spot slip and trip hazards, and in most instances, deal with them. This course covers the dangers of slips and trips, and how to identify hazards that cause these accidents. Learn the procedures for cleaning workplace spills and other best practices to prevent slip and trip accidents.
Staying Safe in the Workplace 3.0	This course provides the tools employees need to make both safe and legally compliant decisions when faced with normal daily scenarios. Employees will learn to recognize these issues as well as potential hazards, and adequately address these matters by implementing best practices to avoid injury and unwanted incidents.
Why Emergency Preparedness Matters 1.0	Emergency preparedness is essential in every working environment, which is why our government has two agencies dedicated to it: FEMA and OSHA. While these names may be familiar to you, it’s likely you don’t know everything they stand for and offer. But together with these agencies, you can learn how best to respond to emergencies and how to take action to keep yourself and those around you safe. This course prepares you for a natural disaster and other emergency situations.
Working in Hot and Cold Conditions 2.0	Working outside for long periods in the sun, heat, or cold comes with exposure hazards that can cause serious health problems. This course covers environmental exposure and steps that organizations and workers can take to reduce the risks associated with working in sunny, hot, or cold conditions.
Workplace Ergonomics 2.0	We’ll be taking a look at various workplace factors such as ergonomics, computer usage, lighting, ventilation, and air quality as well as mechanisms to maintain employee health, including OSHA’s guidelines.

Courses & Descriptions
Advance Beneficiary Notice - Refresher 3.0	With this course, you will refresh your skills in the Advance Beneficiary Notice. This course uses adaptive learning technology to identify knowledge gaps and deliver only the content learners need to know. Adaptive learning technology reduces seat time and gives personalized training.
Advance Directives and End-of-Life Decision-Making 5.0	Healthcare providers must know the different types of advance directive documents and their purposes. Facilities with Joint Commission accreditation should also understand the standards for addressing advance directives and providing end-of-life care. This course describes the different types of advance directive documents and the applicable Joint Commission standards.
Age-Specific Competencies and Patient Rights 4.0	As different as we are, we share common developmental stages related to age. We expect to receive care based on our needs. We also expect that our rights as patients will be respected. Your responsibility as a healthcare employee is to understand and interact with patients based on their age-specific characteristics and rights. This course focuses on explaining the varying needs of specific groups of patients based on their ages. It also discusses the fundamental rights of patients.
Annual Healthcare Compliance Refresher 6.0	An effective compliance program ensures that healthcare companies take the necessary precautions to combat fraud, theft, and waste and ensure quality patient care. This course provides information on the essential elements of an effective compliance program.
Bloodborne Pathogens and Your Healthcare Organization's Exposure Control Plan 4.0	In healthcare, we’re exposed to a wide variety of potential hazards. It’s important to understand the protective measures to eliminate or minimize your exposure to bloodborne pathogens and other potential hazards. Here, we’ll cover the workplace exposure control plan, as it relates to bloodborne pathogens and other potential hazards
CMS Fraud, Waste and Abuse Training 5.0	This training is provided through CMS web-based training modules and assists Medicare Parts C and D plan sponsor's employee, governing body members, and their first-tier, downstream, and related entities (FDRs) to satisfy their annual FWA training requirements. This training continues to satisfy annual FWA training requirements.
Coding Accuracy - Refresher 2.0	Accurate and thorough documentation translates into specific codes, and these codes are what translate into payment to your organization. Plus, the more accurate your documentation and coding, the higher ratings your organization achieves--earning ever increasing patient volume and trust.
Compliance Program Overview for Health Plans Participating in Medicare Advantage 2.0	Creating and operating a Medicare Advantage program or Medicare Part D drug program within your health plan requires detailed attention to operational and compliance requirements of the program for the plan itself, as well as monitoring of its subcontractors. This course provides an overview of why it is essential to have an effective compliance program and outlines the minimum requirements established by The Centers for Medicare and Medicaid Services (CMS).
Compliance Training for Health Plan Board Members 3.0	Throughout this course, we’ll discuss the unique fiduciary duty Board members have to their organization. We’ll also touch on various laws and regulations, and possible consequences for noncompliance.
Confidentiality Agreements - What is Your Role 6.0	Thousands of employees in the healthcare setting enter into confidentiality agreements that impose duties and carry obligations following the termination of their employment relationship that can result in the imposition of significant penalties for non-compliance. Few employees properly understand these obligations and the reason for them. You must be familiar with these agreements and how they affect you. This course is designed to help you comply with employee confidentiality agreements and how to negotiate best the challenges of working with confidential information in the healthcare setting.
Conflicts of Interest - Refresher 3.0	In the workplace, there’s a clear-cut right and wrong way to behave when it comes to ethics. If there’s any gray space, you run the risk of acting unethically, which could mean the end of your employment and risk to the organization. This course refreshes you on the best ways to handle tricky situations, so you can ensure you’re giving your best to your workplace.
Controlling Violence in Healthcare 5.0	We see it in the news all too often: gun violence in schools, theaters, offices, and other public places. This is undoubtedly the worst type of workplace violence. Assaults and other violent acts are more prevalent and just as disturbing. Verbal abuse is another example of workplace violence and is sometimes the most difficult for caregivers to respond to professionally. We’ll explore and learn more about all these forms of violence in this course. The goal of this course is to help you recognize and respond to potentially violent situations in your healthcare organization. You’ll learn the risk factors for violence, your responsibilities in those situations, and the steps that can be taken to control violence.
Culturally Competent Care - An Overview 4.0	The recent cultural competence movement encourages us to look at things from the perspective of our minority patients, whose experiences and languages have put them at a substantial cultural distance from American healthcare. Imagine receiving medical care in a place where you don't understand the language. It can be frightening in many ways. The U.S. has always been a melting pot of ethnicities and treating minority patients is not the exception. This course explores in more detail how and why to incorporate cultural awareness into health care.
Data Security - Refresher 3.0	Thanks to the many tasks you’re responsible for each day, you have a lot of patient data at your fingertips. Vulnerable information is at risk, so how can you ensure its safety? Here, learn how to use three simple tools: passwords, encryption and common sense, and rest easy that your patients--and their information--is safe with you.
Diagnosis Coding - Refresher 2.0	With all you do for your patients, you may be tempted to think that documenting their visits with high specificity isn’t a top priority. But the truth is, a lot rides on your documentation-and the codes that become associated with it. Recording things like hospital acquired conditions and secondary diagnoses can make a real difference when it comes to reimbursement and even reputation.
Documentation - Refresher 2.0	Are you among the many worried about how documentation affects reimbursement and quality of care? The truth is, many government audits revolve around lack of documentation, but it can be difficult to improve documentation when physicians feel it takes away valuable time from patient care. This doesn’t change the fact that poor documentation results in lack of reimbursement. Documentation matters.
Documentation for Physicians - Refresher 2.0	The key to good documentation between physicians and support staff is communication. Because these two professions have different areas of focus, some explanation may be needed. As long as you’re respectful of each other’s time, never be afraid to ask for clarification-it can make all the difference.
Documentation in the Medical Record 5.0	It is important to create and maintain accurate and complete medical records for a few reasons, including ensuring patients receive safe, quality care. Documentation in the Medical Record discusses the purposes of documentation, the commonly used formats, and the dos and don’ts of charting.
DRA and Compliance - Refresher 2.0	Witnessing unseemly-or outright illegal-behavior by your organization or another physican can put you in a difficult place. You may worry that reporting the issue will come back to haunt you, but then you remember that whistleblowers are protected. You can thank the DRA for that.
Early Warning Signs and Rapid Response 4.0	Several medical studies have revealed early warning signs that help identify patients whose conditions are deteriorating, from minutes to hours before a severe adverse event occurs. In many cases, there's enough time to identify patients who are at risk for an adverse event and to intervene. The key to an optimal outcome is recognition of early warning signs followed by an appropriate and timely response.
Employment Law 101 - What Every Manager Needs to Know 4.0	Equal employment opportunity is not only the law of the land. It also makes good business sense to ensure that all employees are treated fairly and equally regardless of race, sex, national origin, age, disability, or other protected classes. This course is designed to help managers spot and address employment law issues in their workforce. Given the recent statistics showing an increasing number of discrimination charges and lawsuits, it's essential now, more than ever, to pay close attention to these issues to minimize liability and litigation risks for your employer.
EMTALA and Patient Intake 4.0	EMTALA, the Emergency Medical Treatment and Labor Act, was created to ensure that patients receive medical treatment in cases of emergencies or being in labor, regardless of their ability to pay. Your hospital is required to comply with EMTALA, and there are serious consequences for ignoring it. This course will explain more about what EMTALA is and how you and your hospital can follow the law.
Essentials of HIV and AIDS for Healthcare Employees 5.0	Healthcare employees are at risk of exposure to HIV and AIDS. It is important to know how to protect yourself on the job, how to help patients who have HIV and AIDS and to know what steps to take if you are exposed to HIV at work. This course provides healthcare workers with an understanding of HIV and AIDS in the healthcare environment, Universal Precautions and Standard Precautions for exposure control, what is involved in HIV counseling, and the unique needs of various population groups regarding HIV and AIDS. You will also learn what to do if you are exposed to HIV.
Ethical Conduct - Refresher 1.0	In the workplace, there’s a clear-cut right and wrong way to behave when it comes to ethics. If there’s any gray space, you run the risk of acting unethically, which could mean the end of your employment and risk to the organization. This course is a refresher to help outline the best ways to handle some ethical situations, so you can ensure you’re giving your best to your workplace.
Fair Market Value - Refresher 2.0	Fair market value refers to the concept that when you’re dealing with another party, it should be at arm’s length-not influenced by your referral of patients, business you generate or anything else. It’s important not to overstep boundaries. Legal counsel is paramount, as problematic arrangements can lead to significant repayments to the government and even private payers.
Fraud, Waste, and Abuse - Refresher 3.0	Having a firm grasp on billing fraud, prohibited payments and illegal referrals can make all the difference when it comes to the safety and integrity of your organization. With this course, you will refresh your skills in Fraud, Waste, and Abuse. This course uses adaptive learning technology to identify knowledge gaps and deliver only the content learners need to know. Adaptive learning technology reduces seat time and gives personalized training.
Government Exclusions - Refresher 3.0	Occasionally at your practice, you may encounter a situation in which an individual or entity has been excluded from government programs. When this happens, no federal health care payment can be made for items or services that were furnished, provided or directed by them. But who are these individuals? Why have they been excluded? And what should you do next? It’s all outlined here.
Health Plans Introduction to Medicare Advantage 3.0	Medicare Part C combines Medicare Part A and B into one coverage plan. This plan is called a Medicare Advantage Plan. The Medicare Advantage Plan is offered through private health plan companies. This course will give an overview of various types of Medicare Advantage Plans being offered by these companies. Representatives of a health plan are often called upon to answer a member’s questions about Medicare. Thorough knowledge and the ability to answer questions or direct the member to the appropriate resource may have a significant impact on a member's experience.
Healthcare Fraud, Waste, and Abuse 4.0	Every year the Federal Government reports billions of dollars of Medicare program losses and costs due to fraud, waste, and abuse (FWA). All individuals or employees of healthcare providers, service and administrative support suppliers, and health plan sponsors, directly or indirectly contracted with the Medicare program, must do their part to prevent, detect, and correct fraud and abuse to Medicare beneficiaries, the Medicare Program, or the Medicare Trust Fund.
HIPAA and Business Associates 1.0	The enactment of the Health Insurance Portability and Accountability Act (HIPAA) significantly impacted the healthcare industry with the implementation of HIPAA Privacy, Security, Breach Notification and Administrative Rules. These rules affect how health care providers, medical plans, and healthcare clearinghouses operate daily, and require oversight over certain aspects of their relationships with some external contractors and vendors. This course defines what a Business Associate is and what a Business Associate Agreement is and helps to understand HIPAA requirements of business associates.
HIPAA Information Blocking Overview for Healthcare Providers 3.0	This course provides an overview of Information Blocking, HITECH and a recap of HIPAA standards including electronic health information, exceptions to Information Blocking, and identifying ‘Actors’.
Infection Prevention and Control Plans 6.0	About one in every 25 U.S. hospitalized patients is diagnosed with at least one healthcare-acquired infection. Preventing the development of infections is a critical part of working in health care. Follow the guidelines in this course to prevent infections in patients and to keep yourself protected as well. This course focuses on the principles of preventing infection in healthcare settings. You will learn about handwashing, respiratory hygiene, and other methods of preventing and controlling infection.
Informed Consent - Demystifying This Important Document 3.0	This course will take you through the background of consent, give you an understanding of why it was created, and provide you with crucial information to apply. In this course, you will learn about this vital step in the medical process to provide a safe healthcare space for your patients.
Interviewing and Hiring While Protecting Yourself and Your Organization 3.0	The interviewing and hiring process contains many potential legal pitfalls. Complying with these requirements helps your organization find the best candidate and avoid legal breaches. This course gives an overview on how to properly – and legally – navigate hiring and interviewing processes, including advertising, screening, interview questions, hiring decisions, background checks, and making an offer.
Investigational Devices - Refresher 2.0	There are times in your practice when you may encounter a patient and situation that can benefit from a clinical trial. But when it comes to Medicare patients, it’s worth it to read the fine print. It falls on you to ensure your patient’s care qualifies for federal reimbursement and you should know what to do if it doesn’t.
Medical Necessity - Refresher 2.0	There’s no understating the importance of proving medical necessity. Without it, payment can be even retroactively denied and recouped. So how do you ensure your patients’ care will be covered? It all comes down to thorough and complete documentation.
Medicare Advantage Marketing Guidelines for Health Plans 3.0	Health plans offering Medicare Advantage Plans must follow federal laws and regulations, including CMS’s marketing and communications regulations. It is imperative for health plans to know what education is required for their agents to understand the guidelines to follow when using marketing materials, what criteria to follow when holding seminars and public events, and when conducting sales appointments.
Medication Errors and Safety 5.0	In this course, you'll learn that medication administration is a complex process, and the unfortunate truth is that there’s room for errors. We'll focus on the safety steps needed to reduce medication errors. You'll learn about keeping medication secure, mix-ups in medications, safety steps in dispensing and administering medication, and the risks of anticoagulation.
Multidrug-resistant Pathogens and Preventing Infection 4.0	The development of superbugs is a scary reality for everyone living in the world. Healthcare professionals must remain informed and aware of these superbugs. In this course, you will learn about the most common types of multidrug-resistant organisms. You will find out where they hide, why they are so serious, and how you can protect yourself and your patients from these organisms.
Non-Physician Supervision - Refresher 2.0	When a physician or mid-level bills Medicare, sometimes non-physicians (like nurse practitioners, for example) may have provided part of the service. When this happens, Medicare requires the non-physician be supervised. But what’s the fine print in all this? Here’s another instance of when knowledge truly is power.
Obstetrical Safety Issues 1.0	Obstetric (OB) practice carries some unique risks. Staff in an obstetrical unit have the responsibility for the safety of two vulnerable patients: a mother and her fetus, or after delivery, her infant. Injuries during birth have the potential for creating permanent losses and disabilities. Catastrophic problems may occur with little warning which can result in devastating issues for all involved, and potentially a lawsuit against the healthcare facility and staff involved.
Overview of HIPAA Standards 7.0	HIPAA’s primary goals are to simplify insurance administration and to protect the personal health information (PHI) of individuals. This course provides an overview of HIPAA standards including privacy standards, security standards, and standards for business associates.
Patient and Workplace Safety Measures in Healthcare 3.0	In emergencies, patients will expect healthcare workers like you to be able to navigate them quickly and safely away from hazards. We’ll summarize various workplace hazards and appropriate measures that you should use to ensure safety of patients and staff.
Patient Safety for Ambulatory Care Centers 6.0	In recent years, there has been a shift from providing most medical care in acute care hospitals to providing care in various ambulatory care and community-based settings. Some of these settings include clinics, urgent care centers, ambulatory care surgical centers, and many other specialized centers. In this course, you will learn some of the most common patient safety challenges in ambulatory care settings and discover solutions to these challenges.
Preventing Conflicts of Interest - Ethical Conduct 4.0	In the workplace, there’s a clear-cut right and wrong way to behave when it comes to ethics. If there’s any gray space, you run the risk of acting unethically, which could mean the end of your employment and risk to the organization. This course outlines the best ways to handle tricky situations, so you can assure you’re giving your best to your workplace.
Preventing Falls in Healthcare Settings 3.0	Inpatient falls and fall-related injuries make up the largest category of reported incidents in the acute care setting. This course covers the serious and oftentimes complicated issues related to falls within healthcare facilities. Here, you’ll learn ways that falls can be prevented and how effective fall prevention can help save lives, reduce disability, and contribute to your patients’ quality of life.
Preventing Infant Abduction 1.0	Infant safety, as well as that of the mother, is the responsibility of the entire Obstetric (OB) staff. Staff members contribute daily to the safety and security of infants in several ways: identifying and detecting risk factors, educating parents and family members about abduction risks, and following practice prevention plans. These best-practices plans are designed to help prevent infant abductions before they happen. This course introduces you to the facts about infant abduction and contains the knowledge you need to help prevent future abductions.
Prevention of Harm and Adverse Events 4.0	Patient safety and prevention of harm and adverse events are essential goals of health care. Yet patients still suffer from preventable harm every day. Healthcare's complex environment creates many opportunities for adverse events. This course is designed to help you understand what harm events in health care are and what your role is in helping to prevent them. The increased attention paid to patient safety means that every employee is responsible for preventing and reporting errors.
Privacy - Refresher 2.0	Protecting a patient’s privacy is the law, but that doesn’t mean violations don’t happen. Often, slip-ups occurs when we least expect them. So, what can you do to ensure your patients’ privacy?
Provider Relationships - Refresher 2.0	Relationships between hospitals and their physicians can be complicated. There are laws impacting these relationships, and the complexity of documenting what’s required can be confusing as well as frustrating. But it doesn’t have to be. The better you understand, the easier it’ll be for you.
Provider-Based Rules - Refresher 2.0	The last thing anyone wants for their patient is more confusion in health care. So when a hospital offers remote location clinics, don’t we want our patients to feel sure and clear about the connection? This is where provider-based rules come into play. Ensuring full integration between locations means following a few key rules.
Radiology Orders - Refresher 2.0	Sometimes it’s unclear just how much power radiologists have in terms of making or changing orders. Add Medicare into the mix, and it becomes even more complicated. But it doesn’t need to be. A few key points are all you need to remember to keep things clear.
Recognizing Abuse and Violence 4.0	As a healthcare professional, you may encounter patients who have been victims of abuse. Depending on your role, you may be responsible for sharing your concerns with your supervisor so they can start the reporting process. You may be the professional accountable for intervening. No matter your role, it's critical that you recognize abuse and violence. This course will help you identify the signs so that you may help victims.
Red Flags Rule 4.0	This course defines the Red Flags Rule, explains who is impacted by the rules, provides examples of potential red flags, and explains how to react when encountering a potential red flag.
Reducing Violence and Suicide Risks in Mental Health 4.0	This course focuses on two high-risk aspects of caring for patients with mental health issues, including the need to control violent and agitated patients and recognize and intervene with suicidal patients.
Revenue Cycle Compliance and the OIG 3.0	It is vitally important that all healthcare companies have employees that are knowledgeable of the laws and regulations that pertain to them and ensure the revenue cycle is in compliance. It is also important to keep in mind laws and regulations can change. The healthcare industry must stay updated about all regulatory changes.
Revenue Cycle Compliance, Regulations and Rules 3.0	Understanding how federal rules are made, the purpose of both Medicare Administrative Contractors (MACs) and the Office of Inspector General (OIG), and the role the Federal Register plays in the rulemaking process will ensure you understand how to stay in compliance. This course will teach you about each of these facets of revenue cycle compliance and further develop your understanding of the importance of adhering to government rules and regulations.
Revenue Cycle Regulations and Compliance Review 3.0	From HIPAA to the Medicare Three-day Payment Rule, there are many regulations created by both the federal government and the Centers for Medicare and Medicaid Services (CMS) that healthcare organizations need to be familiar with to ensure they are in compliance. These rules and regulations can be challenging to keep track of, but it is essential to understand them and how best to comply with them.
Sexual Harassment Refresher 3.0	Regardless of the job you do your workplace should be a safe and motivating atmosphere, free from harassment. But for too many Americans, this isn’t the case. Workplace sexual harassment is widespread, with studies estimating that anywhere from almost a quarter to more than eight in ten women experience it in their lifetimes. This course explains how the law defines “sexual harassment’’, and the types of behaviors it includes. We look at ways that individuals and organizations can prevent sexual harassment, and how to respond to it if it occurs in your workplace.
Short Stay - Refresher 2.0	The government focuses on observation and one-day stays because there are differences in payment depending on a patient’s status. While you can decide where the patient should go, you can’t always know for how long. So how can careful documentation make a difference?
Social Media - Refresher 2.0	It's not news that as a society, we’re increasingly turning to social media and the internet for entertainment and information. But what are the implications of social media use in a healthcare setting? Take a look at why privacy is paramount.
Steps to Minimize Workplace-Related Injuries in Healthcare 3.0	Healthcare workers face several severe safety and health hazards. It is crucial to be mindful when working in this type of environment that employers reduce healthcare-related risks like bloodborne pathogen exposure and minimize injuries related to the workplace. This course summarizes various factors that impact safety in the workplace, such as lighting, ventilation, air quality, and mechanisms to maintain employee health, such as ergonomics.
Strategies to Meet Joint Commission Patient Safety Goals for 2024 7.0	After analyzing reports of incidents, mishaps, and errors, TJC identified and defined key goals, providing a rationale for each. Then, it identified specified performance elements by which a facility is measured. The goals are reviewed yearly and aim to improve patient safety, focus on healthcare safety problems, and solve them. This course will help you understand these goals and why healthcare professionals play a crucial role in safeguarding patients and improving their overall experience.
Teaching Physician Rules - Refresher 2.0	Working with medical students can be challenging as well as rewarding. But to be sure, there are specific rules physicians must follow;these are called Teaching Physician Rules. From presence and availability to correct documentation, the rules are important for both parties to know and understand.
The Basics of Revenue Cycle Compliance 4.0	Regardless of your position within a healthcare system, everyone is responsible for understanding and supporting operational compliance within the revenue cycle. This course gives an overview of revenue cycle management and brief history of agencies that were created to assist in identifying and eliminating fraud and abuse.
Therapy Certification - Refresher 2.0	Oftentimes we see patients who can benefit from physical therapy. But Medicare has certain guidelines when it comes to duration, certification and other details. Find out what matters when a situation calls for physical therapy.
Translation and Communication in Healthcare 4.0	A communication disorder is an impairment in receiving, sending, processing, and understanding messages. It can affect hearing, speech, vision, and language. Patients with communication barriers, such as blindness, deafness, speech loss, and cognitive or language issues, will miss some or many, if not all, of your verbal and nonverbal communication. This course explains how communication barriers affect patient care and what you can do to overcome them.
Understanding Latex Allergies in the Healthcare Workplace 3.0	The use of latex gloves has brought a new threat to the healthcare environment when it comes to severe latex allergies. Paying careful attention to the risks of latex allergy can save lives and avoid a severe reaction. Here, you’ll learn about latex allergies and how to avoid exposure, whether working with patients with latex allergies or if you have a latex allergy yourself.
Understanding Organ Transplants and the Donation System 4.0	This course describes some of the medical, legal and ethical issues raised by organ donations, and defines how the system works to bring the gift of life to patients.
Understanding the Needs of the Chronically Ill, Acutely Ill Patient 4.0	Patients seek hospital care when faced with acute or chronic health challenges that are unmanageable from their home environment. When admitted, patients have diverse physical, emotional, and educational needs. It's important to create an environment to support those needs holistically and help them transition to their home, nursing home, or other setting. This course focuses on identifying and supporting the basic needs of hospitalized patients.
Why Emergency Action Plans Matter in Healthcare 4.0	This course introduces you to emergency preparedness. Emergency preparedness is absolutely essential in the healthcare environment. As a healthcare worker, you and your coworkers can ensure measures are taken to safeguard patients and staff in the event of a disaster in the workplace. Knowing how to respond to emergencies by understanding your workplace’s emergency action plan will help you take the best action to keep patients and staff safe.
Workplace Safety - How Employees Can Ensure a Drug-Free Workplace 4.0	Current research indicates that more than seventy percent of those abusing illicit drugs in America are employed. Consequently, when the effects of alcohol abuse are added, the result is a large, impaired portion of the national workforce. When we go to work, we assume we'll be safe. Yet, with these statistics, how can we be sure? Workplace safety involves keeping the work environment drug-free. Companies spend millions of dollars each year to ensure workplace safety. They also incur millions of dollars in costs due to employee absence, illness, accidents, errors, and low employee morale. As an employee, you may be wondering what you can do to help ensure a drug-free environment. This course will provide you with tips and actions to take to achieve this goal.
Workplace Safety - How Managers Can Ensure a Drug-Free Workplace 4.0	Current research indicates that nearly seventy percent of those abusing illicit drugs in America are gainfully employed in full or part-time jobs. When the effects of alcohol abuse are added, the result is a large, impaired portion of the national workforce. As a manager, what can you do to help ensure a drug-free environment? This course will provide you with tips and actions to take to achieve this goal.

Courses & Descriptions
Anatomy of a 1500 Claim 1.0	The CMS-1500 claim form is the recognized bill form for non-institutional providers, such as physicians, nurse practitioners, physician assistants, suppliers of durable medical equipment, independent ambulance suppliers. The 1500 is accepted by all insurance companies and payers. However, all payers do not accept the same information on each data field. This course identifies and explains item numbers 1 to 33b on the Medicare & Medicaid Services CMS-1500 health insurance claim form, which is used when billing professional claims.
Anatomy of a 1500 Claim for Outpatient Offices 1.0	This course identifies item numbers 1 to 33b on the 1500 health insurance claim form, which is used when billing professional claims for physicians, nurse practitioners, physician assistants, suppliers of durable medical equipment, ambulance suppliers.
Assumptions, Presumptions and Misconceptions in the Collection Process 1.0	This course explains how the assumptions, presumptions and misconceptions you may have can influence a collection discussion.
Auto Insurance Assignment 1.0	This course identifies the Auto Insurance Assignment Process.
Becoming a Presenter with Purpose 3.0	We can’t do anything about the “nervousness” you may feel at the beginning of a presentation. Those nerves are part of the adrenaline and your body’s natural reaction to the upcoming situation. This course introduces how to prepare for your presentation and the key components of a presentation. It will also review several tips and techniques that can help you become a more effective presenter.
Best Practices of Positive Collaboration and Teamwork in Health Care 3.0	One responsibility as an employee is to help create and maintain a healthy and functioning workplace. Part of the employee’s role in this is not only to assist in overall production and complete your job assignments but to be caring of others and showing empathy. In addition, showing respect to your coworkers and working effectively together enhances your work environment while making your organization successful. This course discusses coworker relationships: how to keep them functioning at a high level, improve the relationship, and get along to accomplish the tasks required.
Breaking Down Communication Barriers During Collection Process 1.0	Communication barriers pop up when one person doesn't understand the other. Common medical terms and acronyms may be old hat to you, but are often like a foreign language to patients. This course is designed to help you identify common barriers to communication, and give you the tools and tips to break them down. Once the barriers are removed, you will be successful in educating the patient in the collection process and be able to successfully obtain the required payment.
Budgeting 101 for Health Care Managers 1.0	This module is designed to provide a basic budgeting framework for the health care administrator or manager who has limited training in accounting and finance for the medical practice. It defines and outlines basic steps in the budgeting process, lists the uses for different types of budgets, and identifies the ways budget and practice performance should be tracked.
Components of a Complete Outpatient Physician Order 2.0	This course identifies the components of a complete physician order, types of physician orders, and the information obtained from a physician order.
Computer Software and Generating Bills 1.0	This course introduces the computer systems utilized to generate paper and electronic bills.
Cost Containment 2.0	In this course, you will learn the definition of cost containment and its business need and consequences. You will also learn each cost containment action plan and strategy step.
Critical Steps in Payer Identification 1.0	This course introduces how payers are identified and verified during the patient intake process.
Critical Steps in Payer Identification for Outpatient Offices 1.0	This course introduces how payers are identified and verified during the scheduling of an office visit, at check-in on the day of the visit, or at any time during the revenue cycle at a practitioner’s office.
Customers and Communication - Getting to Know Your Customers 2.0	In healthcare our customers are the patients that come to our facility for treatment. They may be inpatient, patients in our emergency department or at any of our outpatient areas. Your relationship with the patient is very important to their overall experience. This is your opportunity to connect with the patient to gain trust and loyalty, so they continue to use your facility for their healthcare needs. This course identifies healthcare customers and methods of interaction and communication.
Determining COB and MSP for Outpatient Offices 1.0	This course walks you step-by-step through the multiple plan COB determination process. It will help your practitioner office reduce the risk of take backs, fines and penalties.
Determining Coordination of Benefits 1.0	This course identifies how to determine coordination of benefits.
Developing and Using Key Performance Indicators 1.0	This session is about the development and practical use of key performance indicators (KPIs) in a health care organization. This content is focused on new managers, or those without formal training in finance or reporting measures.
Entity Request Determination Process 1.0	This course identifies the Entity Request Determination Process.
Essentials of Telephone Communication Skills 3.0	This course will provide a fresh look at your telephone habits and identify ways to fine-tune them. By practicing key telephone skills, making gradual improvements, and applying the skills described here, you’ll become more comfortable with your telephone contacts and ultimately realize more gratifying results.
Evaluation and Management Coding Changes 1.0	This course provides an overview of the changes that were made, why, and how medical practices will be impacted.
Explaining the ABN to Medicare Beneficiaries 2.0	Advance Beneficiary Notices, commonly known as an ABN are important so patients fully understand where their responsibilities are in payment for services that may not be deemed medically necessary. In this course will look at the best way to present the ABN information.
Following Up on a Medicare Payment 1.0	This course introduces Medicare follow-up processes.
Following Up with Commercial and Other Payers 1.0	This course introduces the Blue Cross system and overall follow-up processes.
Four Steps of Requesting Payments from Patients 1.0	This course identifies the Collection Communication Cycle.
Gathering Essential Visit Information 1.0	This course identifies encounter information gathered at patient intake.
General Follow-Up on Blue Cross 1.0	This course introduces the Blue Cross system and overall follow-up processes.
Getting Correct Information from Patients and Guarantors 1.0	This course identifies information that should be obtained about the key players at the time of patient intake.
Getting Generations to Work Together 2.0	For the first time in history, we have five generations in the workforce. Each generation brings various motivators, communication styles, and work values. This course introduces strategies for creating a generation-friendly work environment.
How Bills are Processed Through the Revenue Cycle 1.0	This course introduces the revenue cycle (life) of a bill.
How to Delegate Effectively 2.0	Getting work done when it matters most is vital in today's organizations as they adapt and grow in the changing economy. As managers, a key factor in getting work done is delegation. Successful delegation requires an understanding of the life cycle of an employee and the ability to determine an individual's skill level. In this course, managers will learn how to delegate tasks and responsibilities to the right team members effectively and how to successfully follow up. It will introduce the life cycle of an employee and the role a manager plays in staff performance and development. Along the way, this course will highlight management challenges and solutions as they relate to delegation.
Identifying the Patient and Other Key Individuals 1.0	This course identifies the individuals for whom demographic information is obtained during the patient intake process.
Identifying UB Data Elements and Form Locators 1.0	This course identifies the UB data elements provided through system input or calculation.
Identifying UB Elements at Patient Intake 1.0	This course identifies the UB data elements obtained about the patient at the time of patient intake or discharge.
Insurance Verification Process Step by Step 1.0	This course identifies what can happen if verification of the demographic, payer, and encounter information is not completed.
Insurance Verification Terminology 1.0	This course introduces the Verification Flow and its components.
Interpretation of Medicare Secondary Payer 1.0	This course guides staff through multiple scenarios to assist them with determining if and when Medicare is the secondary payer.
Introduction to Coordination of Benefits 2.0	This course introduces the term coordination of benefits.
Introduction to Denial Management 1.0	This course introduces the denial management process, including common types of payment denials, methods of monitoring and tracking payment denials, and the impact payment denials have on the financial success of the hospital.
Introduction to Healthcare Coding Systems 1.0	This course introduces two healthcare coding systems: ICD-9-CM, which is used to describe diagnosis and procedures; and HCPCS, which is used to describe procedures, tests and supplies.
Introduction to Healthcare Coding Systems for Outpatient Offices 1.0	This course introduces two healthcare coding systems: ICD and CPT/HCPCS. You’ll also learn charging and code assignments within a practitioner’s office.
Introduction to Medicaid 1.0	This course introduces Medicaid, a Federal and state funded healthcare program for low-income families and individuals, some who may have inadequate or no health insurance coverage.
Introduction to Medicare Advantage Plans 1.0	This course introduces Medicare Advantage Plans - otherwise known as Medicare Part C.
Introduction to Medicare Secondary Payer and Medicaid COB 1.0	This course introduces Medicare Secondary Payer.
Introduction to the Revenue Cycle 2.0	This course introduces the revenue cycle of a Patient, departments, and players in the revenue cycle, third-party payers, the types of bills sent, revenue cycle tools, methods of payment, the importance of compliance, and what HIPAA means.
Introduction to the Revenue Cycle for Outpatient Offices 1.0	This course gives a step-by-step introduction of the practitioner’s revenue cycle of a Patient. It looks at its functionalities throughout the revenue cycle process, third party payers, revenue cycle tools, the importance of HIPAA and compliance, and what it all means to you
Introduction to TRICARE and CHAMPVA 1.0	This course introduces TRICARE and CHAMPVA, two military health insurance programs.
Introduction to UB Validation, Part One 2.0	This course introduces you to the components of the UB form locators. It is recommended to take this course prior to completing courses BFR81001 through BFR81006. The National Uniform Billing Committee (NUBC) Manual is an additional tool to have access to for this course.
Introduction to UB Validation, Part Two 2.0	Most of the information on the UB form results from data gathered during the scheduling or registration process. Additional fields on the form are filled out by information from the Chargemaster, the Coding Department, and the Electronic Medical Record. Understanding where this information is located on the UB form can help the billing staff do their job. This course identifies how a UB is created and works with scenarios like a single line diagnostic test, adding charges, and changing the patient type to create new bill types.
Keys to Effective Communication 1.0	A first impression can make a lasting impression when communicating, but this is especially true when discussing a balance due with a patient. The words said, tone, volume and speed of voice used along with non-verbal mannerisms can have an impact on the outcome of a discussion. This course will explore verbal and non-verbal communication techniques that can help you more effectively ask for and collect patient balances.
Keys to Professional Email Communication 2.0	Despite its importance, emails take healthcare workers away from their patients and customers. When working to improve the patient experience, let’s figure out how to avoid spending unnecessary time on email. This course helps you be more professional and effective in your email communications. It looks at writing professional emails and understanding when it is appropriate to use this communication method.
Managing Denials in a Post ICD-10 World 1.0	In this course we will discuss best practices to yield success for claims denial management, including an overall strategy, defining key performance indicators, identifying the effects of ICD-10, implementation of an audit process and leveraging available technology.
Managing Employee Performance 2.0	Setting expectations and holding employees accountable is no easy task. We know this skill set takes practice, that managers need a clear process to follow, and that dealing with poor performance can easily be avoided. In this course, you will learn the top reasons why poor performance is not addressed in organizations, learn an effective approach to addressing performance issues and learn how to follow-up after feedback discussions.
Managing Patient Balances 1.0	This course identifies how patient balances are managed and collected.
Master Patient Index Search and Assignment 1.0	This course identifies appropriate MPI search steps to ensure the correct Patient is identified and medical record number assigned, if appropriate.
Matching Communication Styles for Improved Collections 1.0	This course guides you on how matching your communication style to a patient's and by tuning in to how each patient is speaking will lead to increased success in collecting patient balances when talking about payment obligations.
Medical Necessity Concepts and the ABN 3.0	This course teaches the relationship between Medical Necessity and the conditions under which the Advance Beneficiary Notice of Noncoverage (ABN) needs to be communicated to patients with traditional Medicare coverage for noncovered services. Learning about medical necessity and knowing when to provide the ABN will ensure that FFS Medicare patients receive complete information about their treatment options and financial responsibilities.
Medical Necessity Concepts and the ABN for Outpatient Offices 1.0	It is very important to establish a relationship with all your patients and communicate when they may be responsible for paying for healthcare services. The Centers for Medicare and Medicaid (CMS) requires physicians, practitioners, hospitals, independent laboratories, and suppliers to use the Advance Beneficiary Notice of Noncoverage (ABN) to communicate to Medicare beneficiaries if a service may be non-covered. By learning about medical necessity and following the conditions under this form, you are assured your Medicare patients are receiving complete information regarding their financial responsibilities. This course teaches you when those appropriate instances are and why it’s important to complete the ABN accurately and in a timely manner.
Medical Terminology I - Word Building 2.0	This course introduces basic medical term word building skills that include combining forms, prefixes and suffixes. In addition, commonly used positional medical terms are introduced.
Medical Terminology II - Body Systems 2.0	This course introduces the body systems and body. It identifies organs or body parts that are usually associated with the system or an area.
Medical Terminology III - Practical Terms and Common Acronyms 2.0	This course introduces terms associated with surgical procedures and symptoms, commonly used medical acronyms, and practical terms that have usage slightly different from the literal meaning of the word.
Medicare Secondary Payer 2.0	Since 1980, Medicare has shifted from being the first payer to oftentimes sharing financial responsibility with other sources–depending on the patient’s situation. It is important for health care providers to determine who should be appropriately billed as both primary and secondary payer, as billing Medicare incorrectly is considered fraud. This course will teach you the important questions to ask patients in order to determine the primary payer, and help you understand how to implement billing correctly.
Medicare Secondary Payer Practice Scenarios 2.0	Since 1980, Medicare has shifted from being the first payer to oftentimes sharing financial responsibility with other sources–depending on the patient’s situation. It is important for health care providers to determine who should be appropriately billed as both primary and secondary payer, as billing Medicare incorrectly is considered fraud. This course will teach you the important questions to ask patients in order to determine the primary payer, and help you understand how to implement billing correctly.
MSP Determination Process 1.0	This course identifies the Medicare Secondary Payer Determination Process.
MSP Requirements Documentation 1.0	This course identifies information that should be gathered and documented to support the Medicare Secondary Payer requirements.
Multiple Plan COB Determination Process 1.0	This course identifies the Multiple Plan COB Determination Process.
Overview of Collecting Patient Balances 1.0	This course is designed to help you identify common barriers to communication, and provide the tools and tips to break them down. Once the barriers are broken, you’ll be successful in educating the patient in the collection process, and help you successfully obtain the required payment. You’ll also learn what can happen when patient/guarantor balances are not collected as soon as possible.
Participation Basics of Health Insurance Plans 2.0	Your hospital may be a participating provider for one or more of these types of plans, Blue Cross Blue Shield plan, an HMO, or a commercial insurance plan. Being a participating provider for a health plan means you need to access information about the payer contract; contact the payer's customer service department, and research the payer's website to ensure you understand the payer's requirements.
Patient Intake and the UB-04 Claim Form 1.0	This course introduces the relationship of the data captured and entered into a Patient's account at the time of patient intake to the production of a clean UB-04 claim form.
Patient Intake Methods 1.0	This course identifies patient intake methods utilized at the hospital.
Patient Intake Points Within Healthcare 1.0	This course identifies how Patients access care in the hospital.
Patient Interviewing Techniques 1.0	This course identifies the key demographic elements that should be captured during patient intake.
Patients, Payer - Specific UB Elements 1.0	This course identifies the UB data elements that are unique by patient and/or payer type. This course continues the instruction presented in course BFR81001, BFR81002, BFR81003 and BFR814004.
Payer Follow-Up Part One 1.0	This course identifies the reasonable time frame for payment and the tools available for accurate and timely follow-up on outstanding account balances.
Payer Follow-Up Part Two 1.0	This course identifies common rejections and suggestions for follow-up.
Payment Options and Solutions 1.0	This course identifies payment solutions that can be a component of the hospital's collection policy.
Practical Tips for Cleaning Up the Downstream Revenue Cycle 1.0	In this course, we will focus on cleaning up the downstream portion of the revenue cycle provides many opportunities for improving the financial performance of your organization. In addition, you will find strategies for monitoring your performance improvements and refining policies and processes that streamline your workflows and decrease your downstream necessities for reworks, rebills, and outsourced collections.
Public Location Accident Assignment 1.0	This course identifies the Public Location Accident Assignment Process.
Quality Assurance Methods in the Collection Process 1.0	This course is designed to assist you in understanding what quality assurance means to you. You will learn why it's important for staff to be monitored on their ability to obtain payment from patients, and you'll be taught a method for monitoring your own outcomes. Management teams will learn that quality assurance should be viewed as training and be used as an education tool, rather than being felt as disciplinary to staff.
Reading an Insurance Card 1.0	This course identifies information that is available on a Patient’s health insurance card. It is written as if we're talking to the Patient Intake team.
Reading the Medicare Remittance Advice 1.0	This course introduces the Medicare voucher and how to read it.
Residential Accident Assignment 1.0	This course identifies the Residential Accident Assignment Process.
Revenue Cycle Certified Master (RCCM) Certification Exam 2.0	This certification exam is for the designation Revenue Cycle Certified Master. It is based on the subjects learned in BridgeFront's Revenue Cycle 301 Mastery Skills online education.
Revenue Cycle Certified Professional I (RCCPI) Certification Exam 2.0	This certification exam for the designation Revenue Cycle Certified Professional I is based on the fundamentals learned in BridgeFront's Revenue Cycle 101 Foundational Concepts online education.
Revenue Cycle Certified Professional II (RCCPII) Certification Exam 2.0	This certification exam is for the designation Revenue Cycle Certified Professional II. It is based on the fundamentals learned in BridgeFront's Revenue Cycle 201 Developing Skills online education.
Revenue Cycle Terminology 1.0	This course introduces common healthcare terms, abbreviations, and acronyms associated with revenue cycle processes.
Strategies for Handling Payment Objections 1.0	Obtaining payment from patients can be difficult, especially when a patient objects. In this course, you will learn the definition of objection, how to determine whose objection it is, and some key words and phrases to help you achieve your ultimate goal of obtaining payment for the services given.
Teamwork and Collaboration in the Revenue Cycle 1.0	In this session you will learn skills to manage your revenue cycle and engage related teams. Successful revenue cycle management involves individuals working together to ensure that the organization’s financial system is functioning optimally.
Telehealth Billing 2.0	Patients across the United States have been receiving telehealth services since the early 2000s but several factors limited those services. Since the federal COVID-19 Public Health Emergency (PHE) officially ended on May 11, 2023, there have been questions about what is acceptable in providing telehealth services and what is the proper way to bill for this service. This course explains telehealth changes both before and after the PHE and how medical practices should be billed for them to receive reimbursement. Your medical practice or healthcare organization needs to be fully informed of approved telehealth services and the proper way to bill to receive reimbursement.
The Appeals Process on Medicare Denials 1.0	This course identifies how to appeal a Medicare denial.
The Collection Flow 1.0	This course identifies the components of a collection policy and the Collection Flow.
The Exceptional Patient Experience 4.0	The goal for healthcare providers is to extend extraordinary sensitivity, compassion, and care to everyone. Patients want a physician and the office serving them to be courteous, respectful, and treated with dignity. Also, patients would like the physician and the staff to help them with any issues, answer their questions, and provide them with all the information they need to make sound healthcare decisions. This course focuses on your connection and relationship with your patients, including their families and caregivers. It explains the importance of this connection and how to make sure you provide the best possible care and service to your patients.
The Keys to Success as a Patient Access Manager 1.0	In this course, we will show how patient access managers can help their employees, department and overall revenue cycle achieve success within their organization. Those keys to success are focused on ensuring an outstanding patient experience, understanding and promoting the power of software as a work tool and becoming a good partner within the revenue cycle team. Indeed, the patient access team kicks off the entire patient encounter, and has an important responsibility to get it right the first time.
The Relationship of UB Data Elements & Charges 1.0	This course identifies the charge related UB data elements and discusses the charge description master (CDM).
Triaging for Better Collections 1.0	Triage is a common term and mindset in the medical field. The principles of triage have been used for centuries to assign a category to individuals for grouping and decision making. This course will help you understand how to use the triage process of quickly assessing and categorizing. This is especially helpful when applied to the collection process in a physician practice or healthcare organization.
UB Data Elements Relationships 2.0	The UB-04, also known as the Form CMS-1450, is the uniform institutional provider hardcopy claim form suitable for billing multiple third-party payers. The information input on the Uniform Billing (UB) form results from information gathered during the scheduling or registration process. Additional fields on the form are filled out by data from the ChargeMaster, the Coding Department, and the Electronic Medical Record. By understanding where this information is located on the UB form, you can be knowledgeable about what items are required on various types of claims for different payers.
UB Validation - Mom and Baby 1.0	This course identifies the components of inpatient delivery, newborn, and mom/baby claims and bill validation techniques. We recommend taking this course after completing courses BFR81001 through BFR81006 in addition to BFR81214, BFR81215 and BFR81216.
UB Validation Fundamental Outpatient 1.0	This course builds upon concepts taught in earlier courses and identifies the components of several outpatient claims and bill validation techniques.
UB Validation Fundamental Therapy 1.0	This course identifies the components of an outpatient therapy claim, such as physical therapy, and bill validation techniques.
Understanding Bad Debts - Refresher 2.0	In this refresher course you will learn about the the important questions to ask when your organization is faced with bad debt.
Understanding How Hospitals Are Paid 1.0	This course introduces the definition of reimbursement, methods of calculating reimbursement, and the reimbursement puzzle.
Understanding Patient Balances 1.0	Define the terms self-pay, patient balance, and out-of-pocket.
Understanding Recovery Audit Contractors (RAC) 2.0	The Centers for Medicare and Medicaid Services (CMS) initiated the Recovery Audit Contractors program or RAC to identify improper Medicare payments while combating fraud and abuse in the Medicare program. To do so, CMS uses contractors to audit claims, recover overpayments and look for underpayments to ensure these are also remedied. This course introduces you to the RAC program so you understand its purpose as well as the relationship between it and the revenue cycle.
Understanding the Elements of Payments 1.0	This course identifies the components of participating and nonparticipating provider payment documents.
Understanding the Revenue Cycle at Hospital-Owned Outpatient Offices 1.0	This course introduces you to hospital-owned, provider-based offices and other terms used throughout healthcare. It provides you with an understanding of the financial reporting requirements when an office is provider-based, and the specific billing rules and differences that apply to these offices and their revenue cycle.
Understanding the Stages of Patient Collections 1.0	Collecting payment for healthcare services isn't easy. But in today's age of increasing healthcare and insurance costs, it is now more important than ever to collect payment from patients. Being at the frontline of your healthcare organization, it's important to know how to put patients at ease and help them understand the payment process. This course guides you through the Collection Touch communication cycle, helping you navigate any collection scenario and reach the end goal of a payment in full.
Validating an Acute Inpatient Bill 1.0	This course identifies the components of an inpatient acute claim, combining two inpatients and bill validation techniques. Note that in the examples given throughout this course, all dates utilize the placeholder “xx” as the year. It is recommended that staff also take courses BFR81001 through BFR81006.
What a Patient's UB Data Elements Tell You 1.0	This course identifies the UB data elements that tell the story of the Patients visit.
Why Accurate Health Insurance Data Matters 1.0	This course identifies what can happen if complete and correct payer information is not obtained during patient intake.
Why Collecting Patient Balances Matters 1.0	This course identifies what can happen when the patient/guarantor balances are not collected as soon as possible.
Why Coordination of Benefits Matters 2.0	This course identifies what can happen if the coordination of benefits assignment is not correct prior to billing.
Why Insurance Verification Matters 2.0	The insurance verification process identifies and verifies specifics of the contractual agreement between the patient and the payer, which determines which services received by the insured will be paid for by the payer. This course identifies what can happen if verification of the demographic, payer, and encounter information is not completed.
Why Patient Demographic Data Matters 1.0	This course introduces the Verification Flow and its components.
Why Patient Encounter Data Matters 1.0	This course identifies what can happen if complete and correct encounter information is not obtained during patient intake.
Workers’ Compensation Assignment 1.0	This course identifies the Workers Compensation Assignment Process.
Your Office in the World of Medicare 2.0	This course is designed to teach health care professionals and administrative staff the fundamentals of the Medicare Program. It is useful for physicians, non-physician practitioners, health care administrators, medical coders, billing and claim processing personnel, and other medical administrative staff responsible for submitting claims for payment.

Courses & Descriptions
Adobe Acrobat DC Essentials 1.0	Create, manipulate, and liberate your PDF documents with Adobe Acrobat. Adobe Acrobat DC Essentials will help beginners and experts get more from the latest version of the Adobe Acrobat solutions. In this course, you will learn to use Adobe Acrobat Pro DC to convert documents to PDF files, search within PDF documents, edit and markup PDF documents, and convert and optimize PDF files.
Advanced QuickBooks 2016 1.0	QuickBooks makes basic accounting easy, but to truly take advantage of the power and efficiency of this popular accounting tool you will want to dive into the advanced features. This is a course that many of our customers have requested, to help them move beyond the basics of QuickBooks and use features like payroll, sales tax, timesheets, barter transactions, and the document center.
Creating Word Templates 1.0	Don’t re-create documents over and over! Learn about templates in Word to increase your productivity, save time, and create consistency. Being able to consistently create documents that have a uniform look and adhere to company standards can be challenging and time-consuming. Use the templates feature in Word to do this effortlessly. Learn basics about effective design and using headings, sections, and your company’s logo, fonts, and colors to produce professional and effective documents that will stand out!
Email Management 1.0	From a frustrating chore to a powerful tool – learn how to make email work for you. More than ever before people rely on email in the workplace – but we dread the amount of time it takes to read through and respond to all our messages. This course will give you the skills you need to tame your email mountain and use it as the effective tool it is meant to be.
Engaging Teams Meetings 1.0	Learn how to increase engagement in your virtual meetings by leveraging a variety of tools in the Microsoft 365 Platform. In this training, Jennifer Bucholz, a Microsoft certified trainer, will demonstrate a variety of options you can use to hold more engaging meetings. For example, by using Microsoft Polls and Forms you can get feedback from your audience in real time. With Microsoft Whiteboard, you can gain group participation in a visual manner. Teams Breakout rooms can be used for small group discussions. As a result of this training, you can design more interaction into your meetings and engage attendees.
Excel - Creating Dashboards 1.0	Get more from Excel – learn to use Forms, Lookup Functions, Charts, PivotTables, and Slicers to turn data into answers. Crunching numbers is what Microsoft Excel does best – but how do you use those numbers to get the answers you need? This course will show you how to use advanced Excel features to turn massive amounts of data into visual, customizable dashboards. The ability to easily query and display information from your Excel data is a helpful tool for decision making, and this course will demonstrate five advanced Excel features (Forms, Lookup Functions, Charts, Pivot Tables, and Slicers) which will do just that.
Excel - Data Analysis with PivotTables 1.0	Get more from Excel with the power of Pivot Tables. Pivot Tables are the perfect tool to analyze large amounts of data in Excel. Being able to summarize, visualize, and tabulate your data makes Pivot Tables an important skill for anyone who uses Excel to store and report on data, and in this course, Microsoft trainer Kathy Jones will show you how to effectively use the Pivot Table tools in Excel 2013 and 2016.
Excel - Intro to Power Pivot 2.0	Learn how to transform Excel into your big data power tool. Power Pivot is an Excel add-in you can use to perform powerful data analysis and create sophisticated data models. With Power Pivot, you can mash up large volumes of data from various sources, perform information analysis rapidly, and share insights easily. In this course we’ll show you everything you need to know in order to install and start using Power Pivot in Excel.
Excel - Power Functions 2.0	Learn to use 10 Excel functions recommended by the experts.Excel provides over 400 functions to perform a variety of calculations within your data. With this many functions, it’s guaranteed you’re missing out on some powerhouse formulas that can make your day easier. This course explores 10 functions recommended by experts to expedite your data analysis.
Excel - Power Query 1.0	Have you spent a lot of time performing repetitive cleanup tasks on your data, using multiple VLOOKUP functions to merge data, or trying to combine multiple datasets? If so, then Excel’s Power Query tool will transform how you work. You’ll learn how to connect to multiple data sources, and set up queries to remove unneeded data, manipulate existing data, and even create new columns. And the best part is, once you’ve set up your query, you’ll just refresh it when you need to perform those tasks.
Excel 2003-2010 Upgrade 1.0	You’ve got Excel 2003, and you’re good at it, but here comes 2010, and you’re worried? Don’t be. It’s several bitesize courses on all the key differences between the Excel 2003 platform you’re familiar with and the 2010 you’ve got or are getting. It’ll help make the transition easier, by giving you the skills and the knowledge you need to keep doing your job well. The Excel-related part of it, at least.
Excel 2007 Advanced 1.0	You can use Excel every day know all the standard stuff to do with it and then someone comes along and goes ‘how come you’re doing it that way?’ and then you start questioning everything. This course will protect you. Excel is one of those things where there’s almost always a bit more you can know. I bet the guys who coded the software still sometimes look at it and go ‘what the heck?!’ This course won’t go quite as far as writing code but it should help you to get the most out of your Excel software. And through that it should help you do your job even better. Teach you new skills. Maybe even free up some of your time. Then you can kick back and eat a sandwich or something
Excel 2007 Basic 1.0	Excel. That’s the one with tables. And spreadsheets. And more? Yes and more. Find out what more here. Data’s everywhere. People often need to look at it with their eyes. One really convenient way to store calculate and look at data with your eyes is with Microsoft Excel. It crops up a lot in the work environment so it’s really useful to get an idea of how to use it. This course will help you out if you’re just getting started if you know a bit but want to get better or if you’re just after a bit of a refresher.
Excel 2007 Intermediate 1.0	Excel’s one of those things you think you know well. Then you come home one day and find it in bed with your best friend. Or more likely you get stuck on a task. This course can help with the latter. This course is here to help you if you’ve used Excel before but think there’s more you can get out of it. Which is fair enough. Most people could probably stand to get a little better at spreadsheets. I mean let’s face it Excel is more of a staple to the work environment now than well staples. The better you’re able to utilise it the more effective you can be at your job. Which can’t be a bad thing can it?
Excel 2010 Advanced 1.0	MS Excel. Tables graphs and equations – it’s a pretty smart piece of software. It can make your life fairly easy if you if you know your way around it. But it’s much easier if you’re shown how. So if you fancy being an Excel expert – you’re in the right place! We’ll introduce you to some seriously advanced stuff. In fact – you’ll be teaching us in no time.
Excel 2010 Basic 1.0	Microsoft Excel. If it were a person it would be the really intelligent guy in the corner at the party. He’s logical and mathematical and therefore pretty hard to approach. You feel like he’ll judge you for not knowing what he’s talking about so you just don’t bother. You leave him in the corner and avoid him. Time to change that. We’re going to introduce you properly and you’ll realise that Excel isn’t scary or unapproachable. No really! So we’re going to start off nice and easy and show you the basics and dispel those fears you have.
Excel 2010 Intermediate 1.0	Microsoft Excel. You know what it’s for. Making spreadsheets and tables and stuff so you can keep track of who’s turn it is to buy the milk in the office. But you’ve always had this feeling that there’s more functionality than that haven’t you? Well you’re right. So this course is designed to show you a little more than you already know about Excel. You’ll be able to spice up your basic Excel documents in no time and have a clearer idea of the things you can achieve.
Excel 2013 Advanced 1.0	So you think you’re pretty hot on Excel, huh? Maybe you are! That’s fair enough. Still, Michaelangelo said (or probably didn’t) that he was still learning in his eighties. Point is – you can always improve. Excel can be pretty challenging if you don’t know what you’re doing. Cripes, it can be pretty challenging even if you do. There’s a lot more to the software than you might realise, whether you use it occasionally or every day. By taking this course, and learning some new skills, you can be even more productive when using Excel 2013 at work.
Excel 2013 Basic 1.0	You may have heard of Excel. You may not. It’s a great program for entering, calculating, storing and measuring data. Couldn’t hurt to learn it then, right? That’s what we’re here for! We’re guessing, since you’re reading this, that you’ve either got, or are getting, Excel 2013. Good! It’s great software. But, if you’re gonna be using it, you’ll need to know how. The best way to learn is by trying. But it can’t hurt to get some background knowledge either. This course’ll provide exactly that.
Excel 2013 Intermediate 1.0	So hey, you know your way around Excel. That’s great. But maybe you’ve never used this version before. Or maybe you’d just like to learn how to do a bit more than the basics. This course can help. Sure, anyone can type data into cells. But there’s so much more to Excel 2013 than just that. This course is going to help you get the most out of the software. It’ll make your data entry, calculations and representations a breeze. And who doesn’t like a breezy work environment?
Excel 2016 Advanced 1.0	Excel’s tricky. No shame in admitting that. It’s easy to use, don’t get me wrong, but to fully appreciate everything the platform has to offer? That takes time. Luckily, we’ve condensed all the main stuff into bitesize learning. Check it out. Mastering Excel can take you from employee to star employee! If you believe hyperbole like that, you’ll believe anything. But, genuinely, it’s a hugely useful platform, especially in a work environment. If you can use it to its fullest, it will put you at an advantage. And that can only be a good thing, right? This course has the tips that’ll help you master this software.
Excel 2016 Basic 1.0	You’ll never excel at work without knowing Excel. You like that? Good, right? They should pay me to write taglines. Find out what you need to know about Excel 2016 here. If you’re into typing things into little tiny boxes, this program is for you. But seriously, millions use Excel for work because it’s a great data entry, calculation and representation tool. And since you’re reading this, you’ll probably need to use it for your work. Whether you’re completely new to Excel, or you’ve just used a different version, this’ll help you get to grips with the key bits.
Excel 2016 Intermediate 1.0	Basically, once you’ve got your head round the main bits of Excel, the cells and the data entry and that, you’re at intermediate. It’s a good level to be at. But could you be better? Find out. Excel’s a really useful tool for almost every profession. Ergo, the better you are at Excel, the better you can be at your job. Ipso facto. QED. Chances are, most of us could use Excel more effectively, simply because it’s such a diverse platform, and it can be tricky to understand everything fully through self-teaching. This course will help you dig a little deeper into the Excel mineshaft and unearth some hidden gems.
Excel Dynamic Array Functions 1.0	Once you learn the basics of this new functionality, you will never work in Excel the same way again! Dynamic Array functions resolve many of the issues we often face in Excel, and they make it easier to do tasks that have traditionally been difficult, even for veteran Excel users. In this fast-paced course you will learn the characteristics of these new functions and learn how to use each of the seven new functions. You’ll also learn best practices, and how to avoid a few pitfalls as well.
Excel for Mac Basics 1.0	If you have worked in Excel before but not on a Mac, this is the perfect course for you. If you have never used Excel before and you’re starting with the Mac version, this course is still the right choice. In the Excel for Mac Basics course, we’ll show you how to get started with Excel and use its most popular features. Learn the anatomy of a spreadsheet, how to insert data, and make your data appealing and easy to read. Using Excel, you can do almost anything – crunch numbers, create lists, store data, edit budgets, and more.
Excel for Project Management 1.0	Learn to create the deliverables of a Project Management Plan in Excel with worksheets including Project Charter, Requirements, Issues, Work Breakdown Structure (WBS), Risks, and Stakeholder Communication. When all the information about your project is inside one workbook, you can answer any question, and you will always know where to track a new piece of information. A new requirement identified? Add it to your Requirements sheet. A new stakeholder? Add them to your Stakeholder Communication sheet. Without any additional project management tools, you can track all the information you need and use Excel features such as linked fields and conditional formatting to create a professional and effective Project Management Plan.
Excel in 30 Minutes: Advanced Charting, Trendlines, and Graphics (Intermediate 9 of 11) 1.0	Learn to apply advanced charting tools and Chart Templates, and work with graphics in Excel 2019 or Excel 365—all in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to apply advanced charting tools and work with graphics.
Excel in 30 Minutes: Advanced PivotTables and Slicers (Intermediate 11 of 11) 1.0	Learn to apply advanced PivotTable features, create a PivotChart, and filter data using Slicers and Timelines in Excel 2019 or Excel 365—all in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to apply advanced PivotTable features, create a PivotChart, and filter data using Slicers and Timelines.
Excel in 30 Minutes: Analyzing Data with Tables and Formatting (Intermediate 7 of 11) 1.0	Learn to create and modify tables and apply advanced Conditional Formatting to a spreadsheet in Excel 2019 or Excel 365—all in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and modify tables and apply advanced Conditional Formatting to a spreadsheet.
Excel in 30 Minutes: Calculations (Basics 3 of 10) 1.0	Learn to perform basic calculations in Excel 2019 or Excel 365 and fix common formula errors—all in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use formulas and functions to perform basic calculations in Excel.
Excel in 30 Minutes: Conditional Formatting (Basics 7 of 10) 1.0	Learn to use Conditional Formatting and Comparative Analysis to read and analyze data, and to use and create templates in Excel 2019 or Excel 365—all in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Conditional Formatting and Comparative Analysis Formatting to easily read and analyze data, as well as access and create templates for predefined formatting.
Excel in 30 Minutes: Creating PivotTables (Intermediate 10 of 11) 1.0	Learn to create a PivotTable to group and summarize data in Excel 2019 or Excel 365—in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create a PivotTable to group and summarize data.
Excel in 30 Minutes: Customizing Options (Basics 10 of 10) 1.0	Learn to personalize Excel 2019 or Excel 365 by editing General Options, customizing the Ribbon, and modifying the Quick Access Toolbar—all in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to customize your Excel experience as you add your preferences and quickly access the commands you use most.
Excel in 30 Minutes: Entering Data (Basics 2 of 10) 1.0	Learn to create a new workbook and enter data into spreadsheets in Excel 2019 or Excel 365—all in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and save a new workbook and enter data.
Excel in 30 Minutes: Formatting Cell Contents (Basics 6 of 10) 1.0	Learn to improve the formatting of your worksheets including alignment, Styles, and Themes in Excel 2019 or Excel 365—all in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to improve the appearance of your worksheets with cell formatting like alignment and text wrapping, and also apply Styles and Themes for consistency.
Excel in 30 Minutes: Getting Started (Basics 1 of 10) 1.0	Learn to navigate Excel 2019 or Excel 365 and access Excel Help—all in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to navigate the Excel interface and access Excel Help.
Excel in 30 Minutes: Modifying Worksheets (Basics 4 of 10) 1.0	Learn to insert and remove rows and columns and quickly find and replace data in Excel 2019 or Excel 365—all in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to insert and remove rows and columns; quickly find, replace, and select data; and use proofing and research tools.
Excel in 30 Minutes: Printing and Page Layout (Basics 8 of 10) 1.0	Learn how to prepare worksheets by using Set Print Area, Page Breaks, and Headers & Footers in Excel 2019 or Excel 365—all in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to prepare your worksheets for printing using features like Set Print Area, Page Breaks, and Headers & Footers.
Excel in 30 Minutes: Querying and Subtotals with Lists (Intermediate 6 of 11) 1.0	Learn to use database functions and find subtotals in Excel 2019 or Excel 365—in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Database functions and find Subtotals.
Excel in 30 Minutes: Sorting and Filtering Lists (Intermediate 5 of 11) 1.0	Learn to sort and filter columns of data in Excel 2019 or Excel 365—in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to sort and filter columns of data in Excel.
Excel in 30 Minutes: Text and Number Formats (Basics 5 of 10) 1.0	Learn how to format text and numbers to draw attention to specific content in Excel 2019 or Excel 365—in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to format text and numbers including custom number formats.
Excel in 30 Minutes: Using Named Ranges (Intermediate 1 of 11) 1.0	Learn to create and use named ranges in Excel 2019 or Excel 365—in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create, and use named ranges.
Excel in 30 Minutes: Visualizing Data with Charts (Intermediate 8 of 11) 1.0	Learn to create and modify charts including formatting in Excel 2019 or Excel 365—in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and modify charts.
Excel in 30 Minutes: Working with Date Functions (Intermediate 2 of 11) 1.0	Learn to insert Date and Time functions and use them in formulas in Excel 2019 or Excel 365—in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to insert Date and Time functions into spreadsheets.
Excel in 30 Minutes: Working with Logical Functions (Intermediate 3 of 11) 1.0	Learn to use Logical functions and nest functions in a cell in Excel 2019 or Excel 365—in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Logical functions and nest functions in a cell.
Excel in 30 Minutes: Working with Text and Math Functions (Intermediate 4 of 11) 1.0	Learn to use Text and Math functions to manipulate text and numbers in cells in Excel 2019 or Excel 365—in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Text and Math functions to manipulate text and numbers in cells.
Excel in 30 Minutes: Worksheets and Workbooks (Basics 9 of 10) 1.0	Learn to manage multiple worksheets and workbooks and easily view and compare data in Excel 2019 or Excel 365—in under 30 minutes! When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skill sets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to manage multiple worksheets and workbooks and easily view and compare data.
Gmail Essentials (2021) 1.0	Power your Gmail account - get the maximum benefit from all the tools Gmail has to offer. Gmail is one of the most often used, under-utilized applications in the world. This course will change the way you use your Gmail account – guaranteed! With Gmail, Google provides unprecedented and inexpensive access to business tools that previously cost hundreds or even thousands of dollars. This course shows you how to use the tools, manage your inbox, create and group contacts, even make it look more like your Outlook app!
Google Workspace Essentials (2020) 1.0	Learn about all the powerful apps in Google’s collection of cloud computing, productivity, and collaboration tools. Whether you know it as Google Workspace, G-Suite, or Google Apps, Google’s suite of apps for business is powerful, accessible, and integrated. In this course, Google expert Laurie Sherrod provides an overview of the most common apps and a few more you may not be aware of. Other apps covered include Google Docs, Google Sheets, Google Slides, Google Drive, Google Forms, Google Meet, and more. Learn what’s possible and how to get the most out of your Google Workspace account.
Intro to Chromebooks 1.0	Learn everything you need to know about getting started with your new Chromebook! Chromebooks are a popular and easy way to access the internet, and this course will have you up and running quickly. If you don't have a Google account, we'll show you how to create one, and then use it to log in to your Chromebook. In addition to learning how to navigate the interface, successfully work with apps and files, and customize your settings, you'll also learn lots of tips and shortcuts along the way that will enhance your experience.
Intro to Data Literacy 1.0	Go From Data skeptic to data enthusiast! Are you a data skeptic? Are you overwhelmed by data? Do you find it difficult to make business decisions? This course is designed to turn data skeptics into data enthusiasts! Our certified analytics professional will prepare you to understand and engage in your organization’s data strategy, create a common framework for problem-solving with data, and employ a common language around basic tools.
Intro to Microsoft 365 (2024) 1.0	Microsoft 365 is your powerful workspace in the cloud! After a short introduction to what Microsoft 365 is and how to access it, you’ll learn how to navigate the home page and manage your files from the Quick Access list. Then, you will learn how to use and customize the Navigation Bar and use the App launcher. You’ll also learn how to modify settings, techniques for general and specific searches to find exactly what you need, and how to find help from multiple sources.
Leading Engaging Zoom Meetings 1.0	Maximize your meetings with Zoom. Meeting virtually doesn’t have to be boring talking heads on a screen! If you know how to use the tools Zoom provides, you can lead engaging meetings where everyone can participate. This course takes you through the settings you’ll need to begin and the basics for sharing your screen. You will learn about using whiteboards, annotation, and polls. Then it moves into more complex meeting structures like breakout rooms for small group collaboration and how to manage them. It ends with guidelines to heighten interest, participation and engagement.
Learning Excel 2019 - Advanced (TOSA) 1.0	There are two kinds of people: Those who are masters at Excel2019 or Excel 365, and those who wish they were. When you master Excel2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course will get you one step closer to becoming an expert at using Excel 2019. The material is aligned with the Level 4 Advanced TOSA Certification
Learning Excel 2019 - Basics (TOSA) 1.0	There are two kinds of people: Those who are masters at Excel2019 or Excel 365, and those who wish they were. When you master Excel2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course will get you one step closer to becoming an expert at using Excel 2019. The material is aligned with the Level 2 Basics TOSA Certification.
Learning Excel 2019 - Beginner (TOSA) 1.0	There are two kinds of people: Those who are masters at Excel2019 or Excel 365, and those who wish they were. When you master Excel2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet expert can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel 2019. The material is aligned with the Level 1 Beginner TOSA Certification.
Learning Excel 2019 - Expert (TOSA) 1.0	There are two kinds of people: Those who are masters at Excel2019 or Excel 365, and those who wish they were. When you master Excel2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course will get you one step closer to becoming an expert at using Excel 2019. The material is aligned with the Level 5 Expert TOSA Certification.
Learning Excel 2019 - Productive (TOSA) 1.0	There are two kinds of people: Those who are masters at Excel2019 or Excel 365, and those who wish they were. When you master Excel2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course will get you one step closer to becoming an expert at using Excel 2019. The material is aligned with the Level 3 Productive TOSA Certification.
Learning PowerPoint 2019 - Advanced (TOSA) 1.0	The Power of PowerPoint – delivering presentations that get attention! When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you a more productive communicator using PowerPoint. The material is aligned with the Level 4 Advanced TOSA Certification.
Learning PowerPoint 2019 - Basics (TOSA) 1.0	The Power of PowerPoint – delivering presentations that get attention! When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring! With all of the features PowerPoint offers, you can include charts, images, spreadsheets, and appealing layout options to create dynamic presentations. Take this course, and you’ll be one step closer to becoming a great communicator using PowerPoint. The material in this course is aligned with the Level 2 Basic TOSA Certification.
Learning PowerPoint 2019 - Beginner (TOSA) 1.0	The Power of PowerPoint – delivering presentations that get attention! When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring! With all of the features PowerPoint offers, you can include charts, images, spreadsheets, and appealing layout options to create dynamic presentations. Take this course and you’ll be one step closer to becoming a great communicator using PowerPoint. The material in this course is aligned with the Level 1 Beginner TOSA Certification.
Learning PowerPoint 2019 - Expert (TOSA) 1.0	The Power of PowerPoint – delivering presentations that get attention! When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you a more productive communicator using PowerPoint. The material is aligned with the Level 5 Expert TOSA Certification.
Learning PowerPoint 2019 - Productive (TOSA) 1.0	The Power of PowerPoint – delivering presentations that get attention! When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you a more productive communicator using PowerPoint. The material is aligned with the Level 3 Productive TOSA Certification.
Lync 2013 Basic 1.0	Microsoft Lync. What a hero. Allows you to stay connected across distances and time zones, so your barriers seem... less like barriers. Whether your work team are about to crack a big deal… or your old friends are organising that catch-up dinner, Lync’s your program. You can create contact groups, instant message, host meetings, present PowerPoints, and even create polls for your group to take part in! And we’re just scratching the surface. Don’t worry, we’ll talk you through it all.
Managing Emails in Outlook (Classic) 1.0	Professionals around the world spend multiple hours a day reading and answering emails. For many people, email is a huge source of stress. However, email can be a valuable communication tool if you know how to spend your time efficiently. In this course, we’ll show you how to combine best practices with tools in Microsoft Outlook to effectively manage your email. If you’re an email hoarder or an email deleter, then you waste a lot of time looking for emails or asking for them to be resent. Instead, learn to be an email manager, and actually effectively achieve Inbox zero.
Mastering Access 2016 - Basics 1.0	Everything you need to know about Microsoft Access--delivered in easily searchable, highly informative video modules. Microsoft Access lets ordinary users develop powerful apps customized for their business needs. You can build and share a database in seconds. It’s easy to create and structure your data, then build forms to enter data and reports to share data with others. In this course, experienced Microsoft Access trainer Kathy Jones will walk you through building your first Microsoft Access database, including creating tables, using queries, and implementing forms and reports
Mastering Access 2016 - Intermediate 1.0	Everything you need to know about Microsoft Access--delivered in easily searchable, highly informative video lessons. MicrosoftAccess lets ordinary users develop powerful apps customized for their business needs. In this course experienced Microsoft Access trainer, Kathy Jones, will walk you through building your first Microsoft Access database, including creating tables, using queries, and implementing forms and reports
Mastering Excel 365 - Advanced (2023) 1.0	In this course, we will show you how to make use of advanced features to summarize information, identify errors, apply conditional formatting, and find and assess information. We will also demonstrate how to best utilize available filtering and sorting techniques, including the new dynamic array functions. You’ll learn how to add trendlines to charts to add a visual element to your forecasting and how to create custom templates that can be used repeatedly. You’ll also be able to create and modify important objects such as PivotTables, macros, and graphics.
Mastering Excel 365 - Basics (2024) 1.0	Microsoft Excel is the most popular data analysis tool in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn to make your spreadsheets easily readable and visually appealing, while including complex functions and summary reports. We will also show you how to address function errors, customize your charts, and create and use tables and PivotTables to easily manipulate and summarize your data.
Mastering Excel 365 - Beginner (2024) 1.0	Learn how to use the world’s most popular software tool for analyzing and reporting on data. When you master Excel, you have one of the most practical and valuable skillsets in modern business. You will learn to work wonders with your data—from organizing lists to creating charts and interactive reports. Excel will help you answer critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel.
Mastering Excel 365 - Expert (2023) 1.0	We will show you how to share and restore workbooks and create digital signatures. We will demonstrate how to utilize functions to find data, calculate dates, and determine rates and payments. You’ll also learn how to streamline complex functions with LAMBDA and LET and how to summarize data with PivotTables and create and modify PivotCharts. We will demonstrate how to create and modify waterfall, treemap, and funnel charts and you’ll learn how to use data map charts and 3-D maps. We will also show you how to create a forecast timeline and how to record, run, and edit macros.
Mastering Excel 365 - Intermediate (2022) 1.0	Microsoft Excel is the most popular data analysis tool in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn great tools to modify your data and refine your workbook. We will also show you how to nest functions and modify and format charts. You’ll even learn to enhance your visualizations by adding sparklines, pictures, and SmartArt. And if you need to work with others, you’ll learn some great tools available when sharing your workbooks, including comments, hyperlinks, track changes, and share options.
Mastering Excel 2016 1.0	If you’ve mastered Microsoft Excel 2016, then you have one of the most practical and valuable skill sets in all of the modern business. A spreadsheet guru can work wonders–from organizing lists to creating multi-layered, interactive reports, to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course covers everything you need to know about Microsoft Excel 2016, from the very basics to the most advanced features and functions. Note: This course covers all the objectives required in the Microsoft Office Specialist exam 77-727
Mastering Excel 2016 - Advanced 1.0	If you’ve mastered Microsoft Excel2016, then you have one of the most practical and valuable skill sets in all of the modern business. A spreadsheet guru can work wonders–from organizing lists to creating multi-layered, interactive reports, to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel and teaches you how to use links, lookup functions, macros, data tables, and more. Note: When combined with the Basics and Intermediate versions of this course, these cover all the objectives required in the Microsoft Office Specialist exam 77-727
Mastering Excel 2016 - Basics 1.0	If you’ve mastered Microsoft Excel2016, then you have one of the most practical and valuable skill sets in all of the modern business. A spreadsheet guru can work wonders–from organizing lists to creating multi-layered, interactive reports, to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course is your first step towards getting started with Microsoft excel. Note: When combined with the Intermediate and Advanced versions of this course, these cover all the objectives required in the Microsoft Office Specialist exam 77-72
Mastering Excel 2016 - Intermediate 1.0	If you’ve mastered Microsoft Excel 2016, then you're ready for this course. A spreadsheet guru can work wonders–from organizing lists to creating multi-layered, interactive reports, to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel basics and teaches you how to manage data, charts, and tables, and how to use powerful tools such as pivot tables, Pivot Charts, Slicers, Timelines, and more. Note: When combined with the Basics and Advanced versions of this course, these cover all the objectives required in the Microsoft Office Specialist exam 77-727
Mastering Excel 2019 - Advanced 1.0	When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existing Excel knowledge and teaches you how to use links, Lookup functions, Data Validation, Macros, data tables, and more.
Mastering Excel 2019 - Basics 1.0	When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel 2019
Mastering Excel 2019 - Intermediate 1.0	When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existingExcelknowledge and teaches you how to manage data, charts, and tables, and how to use powerful tools such as PivotTables, PivotCharts, Slicers, Timelines, and more
Mastering Excel 2021 - Basics 1.0	Go beyond the basics of data entry to analyze your data and create visually appealing workbooks. Microsoft Excel is the most popular data analysis tool in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn to make your spreadsheets easily readable and visually appealing, while including complex functions and summary reports. In this course, we will also show you how to address function errors, customize your charts, and create and use tables and PivotTables to easily manipulate and summarize your data.
Mastering Excel 2021 - Beginner 1.0	Learn to use the world’s most popular software tool for analyzing and reporting on data. When you master Excel, you have one of the most practical and valuable skillsets in modern business. You will learn to work wonders with your data—from organizing lists to creating charts and interactive reports.Excel will help you answer critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel.
Mastering Excel 2021 - Intermediate 1.0	Microsoft Excel is the most popular data analysis tool in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn great tools to modify your data and refine your workbook. We will also show you how to nest functions and modify and format charts. You’ll even learn to enhance your visualizations by adding sparklines, pictures, and SmartArt. And if you need to work with others, you’ll learn some great tools available when sharing your workbooks, including comments, hyperlinks, track changes, and share options.
Mastering Google Drive (2020) 1.0	If you have a Google account, you already have a Google Drive! In this course, we will show you how to make the most of your Google Drive including all the tips and tricks that will make it easy and fast to get started. It’s already integrated with other Google Apps like Gmail, Google Docs, and Google Sheets. By the end of this course, you will understand the purpose and features of Google Drive and be ready to use the application to store, edit, and share files and folders any time from any device
Mastering Microsoft 365 (2022) 1.0	Organize and maintain your virtual office using Microsoft 365: the powerful, everything-you-need-in-one-easy-bundle online suite. Microsoft 365 is far more than classic Microsoft Office. Powerful collaborative tools like OneDrive, Teams, Planner, and Forms combine with traditional Microsoft apps to form a powerful productivity-boosting tool – and in this course we’ll show you how to tap into all the power Microsoft 365 has to offer! This comprehensive course for end-users provides in-depth training for tools such as email, calendars, and OneDrive, plus basic training on all the most popular Microsoft 365 apps including Teams, Planner, Forms, Yammer, Power Apps, and SharePoint.
Mastering Microsoft Project Part 1 - Creating a Project (2016) 1.0	In this course, we will familiarize you with the basic tools and functions of Microsoft Project Professional 2016. A thorough project plan is vital to any project manager’s success. This course covers critical knowledge and skills a project manager needs to create a project plan during the planning phase of a project. If you are assigned to lead a project, this course will enable you to draft a project plan with Microsoft Project and share it with your supervisor (and others) for review and approval
Mastering Microsoft Project Part 2 - Managing a Project (2016) 1.0	In this course, we will demonstrate how to use the features and functions of Microsoft Project Professional 2016 to effectively manage your project plans. You will be introduced to the tools and skills you need to customize, update, and monitor project plans and progress. A thorough project plan is vital to any project manager’s success.Carefully developing and fine-tuning your plan is worth the time and effort. This course covers the skills a project manager needs to manage a project plan created with Microsoft Project 2016. Everything you need to know to manage your projects will be offered
Mastering Microsoft Teams - Basics (2024) 2.0	The ability for teams to work together productively is perhaps the most important function in any business, and it’s the central focus of the Microsoft Teams application. From file sharing to video calls, persistent chat, and more, learn how Microsoft Teams gives you the tools to stay in touch and get work done with your colleagues and partners. In this course, we’ll cover all of the basics—from getting started to working with Teams and Channels to hosting online meetings.
Mastering Microsoft Teams - Bonus Content 1.0	Go beyond the basics and dive into the extra features available in Teams with these advanced lessons from our previous Mastering Teams course. The ability for teams to work together productively is perhaps the most important function in any business, and it’s the central focus of the Microsoft Teams application. Learn many of the features available for collaborating such as sharing files, setting up shifts, creating Wikis and adding apps and connectors. This course consists of selected lessons from our 2020 Mastering Teams course, and covers topics not included in the new course Mastering Microsoft Teams - Basics (2022).
Mastering OneNote 2016 1.0	Organize your work and life into pages, sections, and notebooks! OneNote is a powerful tool for managing your own notes or ideas and collaborating with others. In this course,we will walk you through everything you need to know to be efficient with Microsoft’s incredibly popular note-taking platform
Mastering Outlook 365 - Advanced (2023) 1.0	In this course, we will show you how to use many of the organization features built into Outlook to set up accounts, manage data files, and manage your inbox. You will be able to customize your Outlook environment by adding commands to the Quick Access Toolbar and placing groups and commands on a new tab. You’ll learn how to customize your emails through formatting rules, stationery, and themes. You’ll be able to share information by inserting tables, calendars, and images into your messages and collect feedback by using polls and voting buttons. And more!
Mastering Outlook 365 - Basics (2024) 1.0	There’s more to Outlook than just email. Learn how to use the many features of Microsoft’s powerful productivity tool. In this course, we will show you how to customize Outlook to fit how you work, as well as shortcuts to streamline how you create and manage messages. You’ll also learn tricks to help you schedule meetings and track responses, as well as how to use your contacts effectively. Brush up on your Outlook skills, so you can become more efficient using many of the tools Outlook has to offer.
Mastering Outlook 365 - Beginner (2024) 1.0	There’s more to Outlook than just email. Learn how to use the many features of Microsoft’s powerful productivity tool. Few things have a greater impact on your productivity than how you use Outlook. Too many people waste time on unnecessary tasks when they could be taking advantage of the many features embedded in Outlook. This course will help you brush up on your Outlook skills, so you can become more productive while using the basic elements of Outlook. This course will help you brush up on your Outlook skills, so you can become more productive while using the basic elements of Outlook.
Mastering Outlook 365 - Expert (2024) 1.0	Learn how to optimize the features of Outlook 365 to skillfully organize messages and improve communication and scheduling. In this course, we will show you how to use many of the advanced features built into Outlook to help you work with multiple users and accounts. These include setting up profiles, managing multiple accounts, delegating permission levels, and viewing shared folders. By reviewing the many options and settings available for email and calendars, you will be able to customize your Outlook environment so it works best for you. You’ll also learn how to set preferences for working offline or on slow connections.
Mastering Outlook 365 - Intermediate (2023) 1.0	In this course, we will show you how to use many of the features built into Outlook to create professional outgoing messages, such as the accessibility checker and the Editor, as well as message options, signatures, and automatic replies. You’ll also learn tools to manage incoming messages, such as tracking, categories and flags. Struggling with whether to use Teams or Outlook to schedule meetings? You’ll learn the tricks of using Outlook to manage your Teams meetings. And make sure you customize your calendar to show exactly what you need to see. You’ll also learn collaboration tools such as shared calendars and shared tasks.
Mastering Outlook 2016 1.0	From timewaster to productivity booster: change the way you use Microsoft Outlook. Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be managed automatically or handled in a fraction of the time. Use this course to enhance your Outlook skill set. Invest the time now, so you can communicate more efficiently while becoming a master with all the features Outlook has to offer. This course covers all objectives for the Microsoft Office Specialist (MOS) exam 77-731.
Mastering Outlook 2016 - Advanced 1.0	From timewaster to productivity booster: change the way you use Microsoft Outlook. Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be managed automatically or handled in a fraction of the time. Use this course to enhance your Outlook skill set. Invest the time now, so you can communicate more efficiently while becoming a master with all the features Outlook has to offer. This course covers all objectives for the Microsoft Office Specialist (MOS) exam 77-731.
Mastering Outlook 2016 - Basics 1.0	From timewaster to productivity booster: change the way you use Microsoft Outlook. Few things have greater impact on your productivity than the way you compose, reply to, and manage your email. Too many people waste time on unnecessary tasks that could be managed automatically or handled in a fraction of the time. Use this Outlook course to brush up on your Outlook skills so you can make the leap from novice user to Outlook master.
Mastering Outlook 2019 1.0	From timewaster to productivity booster: change the way you use Microsoft Outlook. Few things have greater impact on your productivity than the way you compose, reply to, and manage your email. Too many people waste time on unnecessary tasks that could be managed automatically or handled in a fraction of the time. Use this Outlook course to brush up on your Outlook skills so you can make the leap from novice user to Outlook master.
Mastering Outlook 2019 - Advanced 1.0	From timewaster to productivity booster: change the way you use Microsoft Outlook. Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be managed automatically or handled in a fraction of the time. Use this course to heighten your Outlook skill set. Invest the time now, so you can communicate more efficiently while becoming a master of all the features Outlook has to offer
Mastering Outlook 2019 - Basics 1.0	From timewaster to productivity booster: change the way you use Microsoft Outlook. Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be managed automatically or handled in a fraction of the time. Use this course to brush up on your Outlook skills, so you can make the leap from novice user to Outlook master.
Mastering PowerPoint 365 - Advanced (2023) 1.0	In this course, we will show you how to use PowerPoint’s advanced customization options and editing tools to create powerful and dynamic presentations. Engaging, interesting, and clear presentations are effective. Kathy will show you how to use WordArt and advanced graphics tools and how to insert audio and video files to make a presentation engaging for your audience. You’ll also learn to share data in a clear and compelling way using custom tables and charts. In addition, you’ll learn how to use custom animations and transitions to enhance your delivery.
Mastering PowerPoint 365 - Basics (2024) 1.0	Learn how to create visually interesting presentations that will cause people to sit up and pay attention. Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn to modify your bulleted and numbered lists, add tables for readability, and add animation to keep viewers engaged. Whether you are using a template design, customizing your own text boxes, or adding dynamic pictures, we will show you how to create and customize interesting presentations, and present them flawlessly.
Mastering PowerPoint 365 - Beginner (2024) 1.0	Don’t settle for lackluster presentations. Learn the basics of creating interesting presentations using the features in PowerPoint 365. Microsoft PowerPoint is the most common tool used for presentations in the workplace, so using it effectively is a crucial skill for any business professional. Whether you’re designing a presentation for a meeting or creating a handout, you’ll learn the basics of organizing and effectively presenting the information you need to share. In this course we walk you through all the basic features of Microsoft PowerPoint so you can start creating your own presentations.
Mastering PowerPoint 365 - Expert (2023) 1.0	In this course, we will show you how to use PowerPoint’s expert-level options and tools to create powerful and dynamic presentations. We will show you how to apply advanced animation, action buttons, and transitions to keep your audience interested. Did you know PowerPoint comes with a coach? You’ll learn how to rehearse your presentations to fine-tune the timing, and also how to take advantage of your built-in coach. You’ll also learn how to incorporate add-ins and manage video, along with other tools to customize and share your presentation.
Mastering PowerPoint 365 - Intermediate (2022) 1.0	In this course, you’ll learn design principles and how to customize themes to help you capture and retain the attention of your audience. We will also show you how to make your slides more readable using formatting tools and customizing tabs and spacing and how you can create a chart right in PowerPoint or import data from Excel and graph it on a slide. You’ll learn how to customize and animate many types of graphics, including SmartArt, text boxes, and shapes. And if you need to collaborate, you’ll learn how to use comments effectively to exchange ideas about the presentation.
Mastering PowerPoint 2016 1.0	Go from boring and plain presentations to something that makes people sit up and pay attention. Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made–not only in helping you understand the content but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.
Mastering PowerPoint 2016 - Advanced 1.0	Go from boring presentations to ones that will cause people to sit up and pay attention -- how to effectively use PowerPoint 2016. Microsoft PowerPoint is the most popular tool for presentations in the workplace. Using it effectively is a crucial skill for any business professional. Whether you’re designing a presentation for a meeting, creating a handout, or even creating and exporting a custom video, you’ll learn how to organize, create, and effectively share the information you need to present. In this course, we will walk you through the advanced tools in Microsoft PowerPoint 2016, so you can design and deliver dynamic presentations.
Mastering PowerPoint 2016 - Basics 1.0	Don’t settle for lackluster presentations. Create ones that are easy to understand, visually stimulating, and engage your audience. Microsoft PowerPoint is the most common tool used for presentations in the workplace, so using it effectively is a crucial skill for any business professional. Whether you’re designing a presentation for a meeting, creating a handout, or even creating and exporting a custom video, you’ll learn how to organize, create, and effectively share the information you need to present. In this course, we will walk you through all the basic features of Microsoft PowerPoint, so you can create and deliver dynamic presentations.
Mastering PowerPoint 2019 1.0	Learn what’s possible, and how to get the most out of PowerPoint and your presentations! Have you seen someone deliver a PowerPoint presentation that was well done? Do you remember the difference it made—not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something visually stimulating that works to keep your audience engaged. In this course we will walk you through all the features of Microsoft PowerPoint 2019.
Mastering PowerPoint 2019 - Advanced 1.0	Learn advanced features to get the most out of PowerPoint 2019 or PowerPoint 365.Have you seen someone deliver a PowerPoint presentation that was well done? Do you remember the difference it made—not only in helping you understand the content but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged. In this course we will walk you through all the advanced features PowerPoint has to offer.
Mastering PowerPoint 2019 - Basics 1.0	Create presentations that are easy to understand, visually stimulating, and engage your audience using the features in PowerPoint 2019. Microsoft PowerPoint is the most common tool used for presentations in the workplace, so using it effectively is a crucial skill for any business professional. Whether you’re designing a presentation for a meeting, creating a handout, or even creating and exporting a custom video, you’ll learn how to organize, create, and effectively share the information you need to present. In this course we walk you through all the basic features of Microsoft PowerPoint, so you can create and deliver dynamic presentations.
Mastering PowerPoint 2021 - Basics 1.0	Learn how to create visually interesting presentations that will cause people to sit up and pay attention. Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn to modify your bulleted and numbered lists, add tables for readability, and add animation to keep viewers engaged. Whether you are using a template design, customizing your own text boxes, or adding dynamic pictures, we will show you how to create and customize interesting presentations, and present them flawlessly.
Mastering PowerPoint 2021 - Beginner 1.0	Don’t settle for lackluster presentations. Learn the basics of creating interesting presentations using the features in PowerPoint 2021. Microsoft PowerPoint is the most common tool used for presentations in the workplace, so using it effectively is a crucial skill for any business professional. Whether you’re designing a presentation for a meeting or creating a handout, you’ll learn the basics of organizing and effectively presenting the information you need to share. In this course we walk you through all the basic features of Microsoft PowerPoint so you can start creating your own presentations.
Mastering PowerPoint 2021 - Intermediate 1.0	In this course, you’ll learn design principles and how to customize themes to gain the attention of your audience. We will also show you how to make your slides more readable using formatting tools and customizing tabs and spacing, and how to create a chart right in PowerPoint or import data from Excel and graph it on a slide. Pictures and other graphics are always important in a presentation, and you’ll learn how to customize and animate many types of graphics, including SmartArt, text boxes, and shapes. You’ll ALSO learn how to use comments effectively to exchange ideas about the presentation.
Mastering QuickBooks Desktop (2018) 1.0	Go beyond the basics with your accounting software and learn useful tools found in QuickBooks Pro, Premier, and Enterprise. Do you need a simple way to manage your business finances? Are you struggling to find the time to learn the tools and features found in QuickBooks? This course is a great way to get up to speed on QuickBooks Desktop 2018. You’ll learn a variety of time-saving techniques that can change the way you handle accounting for your business. Use QuickBooks to get the information you need to make better decisions for your organization.
Mastering QuickBooks Online (2021) 1.0	Learn to accurately maintain your business financial records. QuickBooks Online brings traditional QuickBooks accounting to a cloud-based solution. This course will show you everything you need to know to manage your customers, vendors, invoices, bills, checks, and online payments through QuickBooks Online. This course will give you tips and techniques needed to use QuickBooks Online easily and effectively. Whether you’re a new QuickBooks user or someone migrating from the desktop version, this course will give you the skillset you need to get up and running with QuickBooks Online.
Mastering Visio - Basics 1.0	Learning Microsoft Visio is the best way to get you started visualizing your data and information. Visio can help you visually represent work processes, hierarchies, and workflows to make data easier to understand and follow. This makes Visio a great tool for project management, process analysis, and infrastructure documentation. This course is the first step towards creating great diagrams and flowcharts that are easy to follow and understand.
Mastering Visio - Intermediate 1.0	Learn Microsoft’s solution for documenting processes using flowcharts and diagrams. Visio can help you visually represent work processes, hierarchies, and workflows to make data easier to understand and follow. This makes Visio a great tool for project management, process analysis, and infrastructure documentation. In this course, you will learn how to create specific types of diagrams, as well as modify visual elements such as backgrounds, themes, and styles. We will help you discover many of Visio’s stencils and tools so you can take your diagrams and flowcharts to the next level.
Mastering Word 365 - Advanced (2023) 1.0	In this comprehensive course you’ll learn how to streamline document creation by using Outline mode, AutoText, Themes and Macros to structure text and apply other time savings features. We will show you how to split text into columns, change the grammar and spell check settings in Editor, use advanced cropping features. and manage SmartArt. You’ll also learn how to enhance document graphics by using picture correction and artistic effects on images and by inserting online videos?and Excel tables. We'll show you how to use the built-in translation features and how to enhance navigation with bookmarks, hyperlinks, cross-references, and a Table of Contents.
Mastering Word 365 - Basics (2022) 1.0	Learn the basics of Microsoft Word - delivered in easily searchable, highly informative content lessons Microsoft Word is hands-down the most powerful document creation tool on the planet. Word is more than a word processor. It has the potential to make you more productive and make your job easier! While used by millions of people each day, there are very few who know how to use Microsoft Word’s functions and tools properly. In this basics course we will show you everything you need to know to start harnessing the power of Microsoft Word
Mastering Word 365 - Beginner (2022) 1.0	Learn the basics of the world’s most powerful document creation software Word is more than a word processor. It has the potential to make you more productive and make your job easier! While used by millions of people daily, there are few who know how to maximize Word’s functions and features. In this beginner course we will show you everything you need to know to start harnessing the full power of Microsoft Word.
Mastering Word 365 - Expert (2024) 1.0	In this comprehensive course, you’ll learn how to use all the expert features in Word 365. You’ll learn how to customize the Word interface to save time. You’ll learn to customize tables of contents, watermarks, footnotes, headers, footers, and columns and see how to work with custom and exclude dictionaries. You’ll also streamline mailings by learning how to set up, customize, and perform mail merges. We will show you how to create consistent documentation with document templates, how to create and manage styles, how to use advanced find techniques, add cover pages and much more.
Mastering Word 365 - Intermediate (2023) 1.0	Learn the basics of Microsoft Word - delivered in easily searchable, highly informative content lessons Microsoft Word is hands-down the most powerful document creation tool on the planet. Word is more than a word processor. It has the potential to make you more productive and make your job easier! While used by millions of people each day, there are very few who know how to use Microsoft Word’s functions and tools properly. In this Intermediate course we will build on basic skills and show you everything you need to know to further harness the power of Microsoft Word.
Mastering Word 2016 1.0	Learn everything you need to know about Microsoft word 2016--delivered in easily searchable, highly informative content lessons Microsoft Word is hands-down the most powerful document creation tool on the planet. While used by millions of people each day, there are very few who know how to use Microsoft Word properly. In this course we will show you everything you need to know to start harnessing the power of Microsoft Word, from the very basics to the most advanced features. Whether you are just getting started with Word or want to move on to certification – this course is for you!
Mastering Word 2016 - Advanced 1.0	Learn more about Microsoft Word 2016 -- delivered in easy-to-follow, highly informative lessons Microsoft Word is hands-down the most powerful word processing software on the planet. While used by millions of people each day, there are few who know how to maximize Word’s functions and features. In this advanced course we will show you everything you need to know to harness the full power of Microsoft Word. Whether you are just wanting a few new features to learn or want to move on to certification – this course is for you!
Mastering Word 2016 - Basics 1.0	Learn the basics of Microsoft Word 2016--delivered in easily searchable, highly informative content lessons Microsoft Word is hands-down the most powerful document creation tool on the planet. While used by millions of people each day, there are very few who know how to use Microsoft Word properly. In this comprehensive course we will show you everything you need to know to harness the power of Microsoft Word. Whether you are just getting started with Word or want to move on to certification – this course is for you!
Mastering Word 2016 - Intermediate 1.0	Learn more about Microsoft Word 2016--delivered in easily searchable, highly informative content lessons Microsoft Word is hands-down the most powerful document creation tool on the planet. While used by millions of people each day, there are very few who know how to use Microsoft Word properly. In this comprehensive course we will show you everything you need to know to harness the power of Microsoft Word. Whether you are just getting started with Word or want to move on to certification – this course is for you!
Mastering Word 2019 - Advanced 1.0	Learn the powerful advanced skills of Microsoft Word - delivered in easily searchable, highly informative content lessons Microsoft Word is hands-down the most powerful document creation tool on the planet. While used by millions of people each day, there are very few who know how to use Microsoft Word properly. In this comprehensive course we will help you build on intermediate skills in Word to create more professional and effective documents.
Mastering Word 2019 - Basics 1.0	Learn the basics of Microsoft Word - delivered in easily searchable, highly informative content lessons Microsoft Word is hands-down the most powerful document creation tool on the planet. Word is more than a word processor. It has the potential to make you more productive and make your job easier! While used by millions of people each day, there are very few who know how to use Microsoft Word’s functions and tools properly. In this basics course we will show you everything you need to know to start harnessing the power of Microsoft Word
Mastering Word 2019 - Intermediate 1.0	Learn the basics of Microsoft Word - delivered in easily searchable, highly informative content lessons Microsoft Word is hands-down the most powerful document creation tool on the planet. Word is more than a word processor. It has the potential to make you more productive and make your job easier! While used by millions of people each day, there are very few who know how to use Microsoft Word’s functions and tools properly. In this Intermediate course we will build on basic skills and show you everything you need to know to further harness the power of Microsoft Word.
Microsoft 365 - Skype for Business 1.0	This short introductory lesson on Skype for Business provides a quick overview of how you can create ideas in a collaborative session through social networking using Skype for Business. The module provides informational videos covering key points, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Admin Tips and Tricks 1.0	As an administrator, you know the importance of streamlining user, device, and configuration management, while ensuring a safe and secure experience for both your users and your company. In this course, we show you how to administer and secure Microsoft365 tenants for your company and your clients. Learn how to access the various Microsoft 365 admin centers and where to perform necessary tasks, while also getting tips and tricks based on years of experience. By the end of this course, you’ll be ready to get started with or improve your Microsoft 365 administration.
Microsoft 365 Delve 1.0	This short introductory lesson on Microsoft 365 Delve provides a quick overview of how to create a document in a collaborative work group through document sharing in Delve. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Email Essentials (2021) 1.0	Manage your email from anywhere with Outlook Online, the Microsoft 365 email platform Email is the backbone of business communication, and Microsoft 365 supercharges your inbox with business-class features. Using Outlook on the Web (sometimes called Outlook Online or Outlook Web App) is a convenient and powerful way to access your email, calendar, and contacts (People) from any web browser, computer, or mobile device. This course discusses using Outlook on the Web for your email. To see more of what you can do in Outlook, check out the Microsoft 365 To Do, Calendar, and People course for the rest of Outlook’s features.
Microsoft 365 Excel - Collaborate 1.0	This short introductory lesson on collaborating in Excel provides a quick overview of new 365 collaboration and artificial intelligence (AI) features boosting productivity in Excel. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Excel - Create High Impact Visuals 1.0	This short introductory lesson on creating high-impact visuals in Excel provides a quick overview of using Visio and stock images to create high-impact visuals. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Excel - Manage Cells 1.0	This short introductory lesson on managing cells in Microsoft Excel provides a quick overview of how to collaborate in the cloud and with artificial intelligence (AI) by using Flash Fill and adding chart labels from cell values. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Excel - Manage Charts and Sheets 1.0	This short introductory lesson on managing charts and sheets in Excel provides a quick overview of how to collaborate in the cloud and with artificial intelligence (AI) by unhiding many sheets at the same time, using PivotTable, and using XLOOKUP. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Excel - Protect Sensitive Communications 1.0	This short introductory lesson on protecting sensitive communications in Excel provides a quick overview of collaborating in the cloud and with artificial intelligence (AI), while protecting your Excel files. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Excel - Use What if Analysis 1.0	This short introductory lesson on using What-if Analysis in Excel provides a quick overview of how to collaborate in the cloud and with artificial intelligence (AI) by using What-If Analysis, including Scenarios, Data Tables, and Goal Seek. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Exchange 1.0	This short introductory lesson on 365 Exchange provides a quick overview of how to collaborate on communications and coordinate a session in the cloud, using a collective mail server. The module provides informational videos covering key points, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Exchange - Mail 1.0	This short introductory lesson on Microsoft 365 Exchange Mail provides a quick overview of how to collaborate on communications in the cloud using Exchange. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Exchange - Scheduling 1.0	This short introductory lesson on Microsoft 365 Exchange Scheduling provides a quick overview of how Exchange supports collaboration by allowing users to create a session in the cloud through Outlook. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 for New Employees (2022) 1.0	Need to get up to speed on Microsoft 365’s email, calendar, file sharing and collaboration tools for your new job? This is the course for you! Microsoft 365 is a powerful, business-class communication and collaboration platform, with lots of features to help you work more productively. In this course we’ll look at the most common tools you’ll want to use in your new job, including email, calendar, OneDrive, Teams, To Do, and the Office apps. This course consists of selected lessons from our Mastering Microsoft 365 (2022) course.
Microsoft 365 Forms 1.0	This short introductory lesson on Microsoft 365 Forms provides a quick overview of how users can create a document in a collaborative work group through document sharing. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Groups Essentials (2021) 1.0	Office 365 Groups give you power and flexibility in group communication. Sometimes you need one mailbox where your entire team can receive emails, one calendar where you can plan group projects, and a shared file repository where everyone in the group can upload and use common files – and all these features are the core of Microsoft 365 Groups (also called Office 365 Groups). In this Essentials mini-course we look at multiples uses for Groups, including how they can extend the benefits of Microsoft Teams.
Microsoft 365 OneDrive 1.0	This short introductory lesson on Microsoft 365 OneDrive provides a quick overview of how to set up OneDrive and begin collaborating. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 OneDrive - Camera 1.0	This short introductory lesson on Microsoft 365 OneDrive Camera provides a quick overview of how to use your phone’s camera to create a document in a collaborative workgroup. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 OneDrive - Security 1.0	This short introductory lesson on Microsoft 365 OneDrive Security provides a quick overview of how to create a document in a collaborative work group through document sharing using OneDrive, while keeping your work secure. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 OneNote - Annotate 1.0	This short introductory lesson on annotating in OneNote provides a quick overview of adding annotations in OneNote. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 OneNote - Customize Organization 1.0	This short introductory lesson on customized organization in OneNote provides a quick overview of customizing the organization of information in OneNote. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 OneNote - Dictate 1.0	This short introductory lesson on using dictation in OneNote provides a quick overview of how to get started with OneNote dictation and handling punctuation while dictating The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 OneNote - Prioritization 1.0	This short introductory lesson on prioritizing in OneNote provides a quick overview of how to prioritize information with note feed and task tags. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 OneNote - Review Accessibility 1.0	This short introductory lesson on reviewing accessibility in OneNote provides a quick overview of how to enhance accessibility with Check Accessibility and Immersive Reader. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 OneNote - Take Meeting Notes 1.0	This short introductory lesson on taking meeting notes in OneNote provides a quick overview of creating and saving meeting notes in OneNote. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 OneNote - Upload to and Insert from the cloud 1.0	This short introductory lesson on uploading to and inserting from the cloud in OneNote provides a quick overview of syncing uploads and editing offline. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Outlook - Communicate in Groups 1.0	This short introductory lesson on communicating in groups within Outlook provides a quick overview of how to communicate in groups within Outlook, maximizing collaboration for productivity. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Outlook - Manage Calendar 1.0	This short introductory lesson on managing a calendar in Outlook provides a quick overview of how to get an artificial intelligence (AI) boost when managing a calendar in Outlook. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Outlook - Read and Send Email 1.0	This short introductory lesson on reading and sending email within Outlook provides a quick overview of how to use new features for reading and sending email within Outlook. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Outlook - Schedule Meetings 1.0	This short introductory lesson on scheduling meetings in Outlook provides a quick overview of how to get an artificial intelligence (AI) boost with meeting suggestions, built-in time between back-to-back meetings, people suggestions for meetings, and knowing who is in a meeting. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Outlook - Share Tasks 1.0	This short introductory lesson on sharing tasks within Outlook provides a quick overview of how to maximize collaboration in Outlook. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Outlook - Use OneNote 1.0	This short introductory lesson on using OneNote within Outlook provides a quick overview of how to get an artificial intelligence (AI) boost by using OneNote in Outlook. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Planner 1.0	This short introductory lesson on Microsoft 365 Planner provides a quick overview of how to create ideas in collaborative sessions using Microsoft 365 Planner. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Planner - Kanban Boards 1.0	This short introductory lesson on Kanban boards in Microsoft 365 Planner provides a quick overview of how to build a unique Kanban board. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Power Automate 1.0	This short introductory lesson on Microsoft 365 Power Automate provides a quick overview of how to improve individual and team productivity through ongoing artificial intelligence (AI) assistance, using Power Automate. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Powerpoint - Apply Animation 1.0	This short introductory lesson on PowerPoint’s Apply Animation feature provides a quick overview of new visualization features boosting productivity in PowerPoint. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Powerpoint - Collaborate 1.0	This short introductory lesson on collaborating in PowerPoint provides a quick overview of new 365 collaboration features boosting productivity in PowerPoint. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Powerpoint - Document Presentations 1.0	This short introductory lesson on printing page numbers and recording the slide show for documenting presentations in PowerPoint provides a quick overview of new Microsoft 365 visualization features that boost productivity in PowerPoint. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Powerpoint - Get an AI Assist 1.0	This short introductory lesson on getting assistance from artificial intelligence (AI) in PowerPoint provides a quick overview of new 365 artificial intelligence (AI) features boosting productivity in PowerPoint. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Powerpoint - Ink in Action 1.0	This short introductory lesson on PowerPoint’s Ink in Action feature provides a quick overview of new 365 visualization features boosting productivity in PowerPoint. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Powerpoint - Insert GIFs 1.0	This short introductory lesson on PowerPoint’s Insert GIFs feature provides a quick overview of new visualization features boosting productivity in PowerPoint. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Powerpoint - Insert Images 1.0	This short introductory lesson on inserting images in PowerPoint provides a quick overview of new 365 visualization features boosting productivity in PowerPoint. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Powerpoint - Insert Videos 1.0	This short introductory lesson on inserting videos into PowerPoint presentations provides a quick overview of how to create high-impact visuals by using the video library and online videos. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Powerpoint - Present with Ease 1.0	This short introductory lesson on presenting with ease in PowerPoint provides a quick overview of new 365 visualization features boosting productivity in PowerPoint. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Powerpoint - Sketch 1.0	This short introductory lesson on sketching in PowerPoint provides a quick overview of new Microsoft 365 visualization features that boost productivity in PowerPoint. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Proficiency - Get Help 1.0	This short introductory lesson on getting help within Microsoft 365 provides a quick overview of resources available to help you continue making full use of Microsoft 365’s functionality. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Proficiency - Introduction 1.0	This short introductory lesson provides a quick overview of the contents of the Microsoft 365 Proficiency course. The module provides informational videos covering key points, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 SharePoint - Use Templates 1.0	This short introductory lesson on using templates in SharePoint provides a quick overview of how to collaborate in the cloud and with artificial intelligence (AI) by choosing a site template and creating an original site template. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 SharePoint - Get Cognitive Assistance 1.0	This short introductory lesson on cognitive assistance in SharePoint provides a quick overview of how to collaborate in the cloud and with artificial intelligence (AI) by using Flows. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 SharePoint - Get Formatting Assistance 1.0	This short introductory lesson on formatting assistance in SharePoint provides a quick overview of how to collaborate in the cloud and with artificial intelligence (AI) by creating columns and using the web designer gallery. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 SharePoint - Interact with Readers 1.0	This short introductory lesson on interacting with readers in SharePoint provides a quick overview of the differences between OneDrive and SharePoint and how to interact with readers using a SharePoint site. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 SharePoint - Manage Views 1.0	This short introductory lesson on managing views in SharePoint provides a quick overview of how to collaborate in the cloud and with artificial intelligence (AI) by creating views. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 SharePoint - Stay up to date with Blogs 1.0	This short introductory lesson on staying up to date with blogs in SharePoint provides a quick overview of how to collaborate in the cloud and with artificial intelligence (AI) using Microsoft SharePoint Blog, Intrazone, and Roadmap Pitstop. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 SharePoint - Use Data Analysis 1.0	This short introductory lesson on data analysis in SharePoint provides a quick overview of artificial intelligence (AI) editing assistance with SharePoint usage and storage analysis. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Sharing Calendars and Email (2022) 1.0	There are lots of reasons why you might want to share a calendar, an email account, or just an email folder with someone. Maybe you want them to see your availability from your personal calendar, or allow your them to manage your calendar and meeting invites on your behalf. Your team might need a shared mailbox that customers can send messages to. Microsoft 365 (Office 365) gives you the power to do all of this and more, and in this course we’ll explore and demonstrate many different ways you can share calendars and email from inside your Microsoft 365 account.
Microsoft 365 Teams 1.0	This short introductory lesson on Microsoft 365 Teams provides a quick overview of one of the most popular and effective ways to create ideas in a collaborative session through social networking. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Teams - Meetings 1.0	This short introductory lesson on Microsoft 365 Teams Meetings provides a quick overview of how to participate in Microsoft 365 Teams Meetings and make the most of its features. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 To Do, Calendar, and People Essentials (2022) 1.0	Get organized with Outlook Online! In addition to email, Outlook on the Web includes powerful tools to keep track of your calendars, your contacts, and your tasks (now called To Do). This course continues the lessons started in Microsoft 365 Email Essentials, with a focus on the non-email features in Outlook online. This course is a must-have for anyone who wants to be more productive using Outlook in Microsoft 365!
Microsoft 365 Word - Cognitive Assistance 1.0	This short introductory lesson on cognitive assistance in Word provides a quick overview of how to get an artificial intelligence (AI) boost with Proofing, Microsoft Editor, Compare and Combine, and Resume Assistant. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Word - Expand Document Reach 1.0	This short introductory lesson on expanding document reach provides a quick overview of how to use intelligent editing assistance in Word. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Word - Physical Assistance 1.0	This short introductory lesson on physical assistance in Word provides a quick overview of how to get an artificial intelligence (AI) boost with Dictate, Line Focus, Read Aloud, and Page Color. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Word - Select from more Image Options 1.0	This short introductory lesson on choosing from more image options within Word provides a quick overview of how to create high-impact visuals in Word documents. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Word - Share Documents 1.0	This short introductory lesson on document sharing in Word provides a quick overview of how to share and collaborate in Word. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Word - Transform Documents into Web Pages 1.0	This short introductory lesson on transforming documents into web pages provides a quick overview of how to get started creating a web page using Word through the associated app called Sway. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft 365 Yammer 1.0	This short introductory lesson on Microsoft 365 Yammer provides a quick overview of how to create ideas in a collaborative session using the social media app Yammer. The module provides informational videos covering key points and simulations demonstrating each of the steps necessary to achieve the learning outcomes, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft Forms Essentials (2022) 1.0	Microsoft Forms makes it easy to collect data using forms, quizzes, and polls In this course we’ll show how easy it is to use Microsoft Forms to create online forms, surveys, and quizzes, and view the results as they come in. And we’ll look at how those same features can be used to add polls to Microsoft Teams chats or meetings. This course is a quick and easy introduction to the power of Microsoft Forms!
Microsoft Loop 1.0	Microsoft Loop gives you the ability to share small pieces of content in a new format that is portable and easy to use. We’ll show you how to navigate the Loop app, create sharable components, build and format pages, and develop and manage the workspaces your team needs for the organization of ideas, tasks, and specific projects. You’ll learn how to access ready Loop components such as task lists and voting tables as well as page templates available for multiple uses that facilitate collaboration. You’ll also learn how you can use Loop components in Teams, Outlook, Word for the Web, and in Whiteboard.
Microsoft Office 365 1.0	This short introductory lesson on Microsoft Office 365 provides a quick overview of how to improve individual and team productivity in Office 365, through collaboration with colleagues in the cloud, along with ongoing artificial intelligence (AI) assistance. The module provides informational videos covering key points, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft Office 365 - Business 1.0	This short introductory lesson on Microsoft Office 365 Business provides a quick overview of how to improve individual and team productivity in Office 365 Business, through collaboration with colleagues in the cloud, along with ongoing artificial intelligence (AI) assistance. The module provides informational videos covering key points, along with transcripts, closed captions, and additional resources expanding on the module’s topic.
Microsoft Planner Essentials (2023) 1.0	The Planner tool in Microsoft 365 is a powerful task management app. This app offers features similar to standalone project management apps, Planner is free with most Microsoft 365 Business plans. We will show you not only how to create a new plan and attach it to a team or group, but also how to use your plan effectively. You’ll learn how to set up buckets for process management, add tasks, assign team members, and track the tasks effectively. You’ll also learn how to filter your plan to see just what you need and view dynamic charts to track everything.
Microsoft Power Automate - Advanced (2024) 1.0	In this course, we will show you how to use many of the advanced features of Microsoft Power Automate. You’ll build on your existing knowledge of Excel functions to incorporate both simple and complex expressions into your flows and test those expressions before placing them into a flow. You’ll learn how you can use Variables and ways to apply Conditions as well as apply Conditions directly to a Trigger. We will show you how to use IF functions and how to nest them and combine them with AND functions to form conditional statements as well as how to create parallel branches to?perform multiple actions simultaneously.
Microsoft Power Automate - Basics (2024) 1.0	Learn how to build workflows to automate business processes and tasks across Outlook, SharePoint, and Teams.? In this course we will show you how to use the features of Microsoft Power Automate to make your workflow more efficient. You’ll learn how to create flows from a template and how to create automated, scheduled, and instant cloud flows. And you’ll learn how to use the mobile app to trigger and create instant flows. You’ll also learn how to manage and edit your flows, and how to view flow analytics, handling errors using the flow checker and how to share a flow with others.
Microsoft Sway Essentials (2023) 1.0	Looking to make a different impression in your online communication? SWAY might be the way. Containing elements from Publisher, Word and PowerPoint, Sway is an interactive way to share a message, newsletter, or proposal in an online, visually appealing format. Sway is a great way to distribute information in a unique way. People can click through the content on their own and view your text, images, and videos. In this course, we will show you multiple ways to create a Sway, how to add and format text, how to add graphics, logos, and videos, as well as some creative ways to view them.
Microsoft Teams Fundamentals and Best Practices (2022) 1.0	Learn to collaborate and communicate with Microsoft Teams Ready to put away all those separate apps and combine their features in one convenient place? Teams can be your Wiki, your file system, your calendar, your texting and conversations place, your meeting space! Many businesses are using Microsoft Teams to facilitate communication, collaboration, file sharing, and more. This short course covers everything you need to know in order to start using Microsoft Teams in just the first two lessons (20 minutes). The last three modules cover Teams best practices.
Microsoft Teams in 30 Minutes (2021) 1.0	Bring simplicity to collaboration by using Microsoft Teams to communicate within your organization. Microsoft Teams has become the quickest growing app in Microsoft’s history. Many businesses are using Teams to facilitate communication, collaboration, file sharing, and more. This micro course covers everything you need to know in order to start using Microsoft Teams--in just 30 minutes! Microsoft Teams is organized into teams and channels. Learn how to create a team and start collaborating with others based on your organizational structure or work groups. Then set up channels to organize files and conversations within each of your teams.
Microsoft Teams Meetings (2023) 1.0	Maximize your meetings with Microsoft Teams. Thanks to its features and ease of use, Microsoft Teams is quickly becoming the dominant meeting platform for businesses of all sizes. Don’t be left behind! We’ll take a look at the major features of Teams meetings, including its deep integration with Microsoft Outlook and collaboration tools like Microsoft Whiteboard and PowerPoint.
Microsoft Teams Phone System (2024) 1.0	The Microsoft Teams phone system conveniently combines your communication tools in one place. In this course, you will learn how to use the many features of this useful tool. You’ll learn how to navigate the calls interface in Teams and how to make calls. By the end of this course, you will have the information you need to confidently utilize the Microsoft Teams Phone system.
Microsoft To Do Essentials (2020) 1.0	Focus your day on what’s important with Microsoft 365’s To-Do App Microsoft’s To-Do app is a simple tool with big benefits. Accessible from your phone, tablet, desktop app, or browser, To-Do lets you organize your tasks into multiple lists and use the My Day feature to focus your attention on what you need to get done today. You can also share lists with others to collaborate, or integrate with other Microsoft apps like Outlook and Planner. In this course, we uncover all the power and features of Microsoft To-Do.
Networking Essentials: CompTIA Network Plus N10-006 Exam Prep 1.0	Do you want to add a new certification to your resume? Are you looking to upgrade your networking skills? The Network Essentials course is designed to give an experienced Level 1 tech a good foundation in networking technologies, both for real-world benefits and to pass the newest CompTIA Network Plus certification(Exam N10-006) This course will will walk you through each of the key areas of the certification exam, giving you both the technical explanations as well as the real-world applications of the concepts.
Office 365 Basic 1.0	A lot of our course titles have the year of the software after them, but don’t worry: this isn’t a program from 365 AD. This is year to help you to master the Microsoft Office 365 suite. Hence the name. Microsoft Office is ubiquitous. Virtually every business uses or has used it at some point. Therefore, it’s good to know about. This course’ll help you get to grips with the software, whether you’re a neophyte or you’ve used Office before. There’s so much to the suite, there’s bound to be something in here you can learn. Check it out.
Office 2016 Advanced 1.0	If you want to be the best you can be at Office 2016, it’s best not to go it alone. You need help. You need tutoring. You need this course. It’s fine to be just fine at using Office 2016. But you don’t want to be just fine. You want to be as good at it as you can. You want to know as much about it as you can, and you want to get the most from it you can. This course will help, in a short, accessible, bitesize way.
Office 2016 Basic 1.0	Office 2016. Everyone uses Office, and 2016 is pretty close to the year it is now (assuming you’re not reading this, like, 1,000 years in the future). So why not learn the basics, if you’ve not already? If your organisation has recently updated its Office software, it might explain why you you’re here. You want to learn about Office 2016, which is fine – There are a few key differences between this and previous versions of Office. On the other hand, you might not have used any Office products before, which is also fine. Either way, this course will help you get the hang of things by giving you an overview of what’s on offer.
Office 2016 Intermediate 1.0	Most everyone can get by using Office 2016. Which is reasonable, I mean it’s pretty user-friendly. That said, it’s a lot trickier getting to grips with everything it has to offer unless you’re taught. That’s where this course comes in. Office is all up in so many businesses, it’s really worth knowing about. And not just knowing about, but knowing how to use it to the fullest. Because as a suite, there’s a lot to it. This course’ll help you build on your existing Office 2016 knowledge to become even more efficient!
OneDrive Essentials (2024) 1.0	OneDrive and OneDrive for Business can radically improve your productivity – we’ll show you how! Microsoft’s OneDrive (the free, personal version) and OneDrive for Business (the corporate version included in most Office 365 plans) share the same mission: to allow easy access to your documents and files from any device, any time, virtually anywhere. From saving files to securely sharing them with others, OneDrive offers many features for home and work for beginners as well as more experienced users. Take this course and discover the full potential of OneDrive, OneDrive for Business, and SharePoint Document Libraries.
OneDrive in 30 Minutes (2024) 1.0	Get started with OneDrive and improve your productivity – in 30 minutes! Microsoft’s OneDrive (the free, personal version) and OneDrive for Business (the corporate version included in most Office 365 plans) share the same mission: to allow easy access to your documents and files from any device, any time, virtually anywhere. From saving files to securely sharing them with others, OneDrive offers many features for home and work for beginners as well as more experienced users. Take this course and discover the full potential of OneDrive.
OneNote 2013 Basic 1.0	Ever used OneNote? It’s an intuitive note-taking software. You can have as many notebooks as you like for separate things. You can type, write or even draw with the feel of pen and paper. So whether you’re accustomed to typing at a keyboard or scribbling in a physical notepad, OneNote can work wonders for you. You can get creative with colours and shapes, you can get collaborative, and drop in pictures and texts from other files. Sounds simple and easy, right? It will be after you take this course. Let’s start with the basics.
OneNote 2013 Intermediate 1.0	So, you think you know the OneNote basics? Nice. You can spell check, you can insert a table, you can add a picture. Let’s take it up a notch, and take OneNote’s capability to the next level. There’s much more to learn, and we’re here to tell you about it. Join us and we’ll show you to customise your stuff, record audio and video, and play around with some more advanced options that you might not even know exist...
OneNote 2016 Basic 1.0	Life is busy. You’ve got your home life, you’ve got your work life. You’ve got bills to pay. You’ve got ideas… like plans for the kitchen extension and colours for the spare bedroom. Basically, notetaking is a vital part of your life. But what you don’t need is notes everywhere. In every room, all over the house. And on your desk at the office, on your PC’s desktop, hidden in drawers… we’re actually feeling a little stressed just thinking about it. How long until you snap, and throw your computer out of the window in a mad rage? It’s alright. Calm down. OneNote 2016 is the notetaking software your life has been missing. Picture your thoughts all in one place, with as many notebooks as you want. Plus, you can make it collaborative, and easily share things with others. So, breathe – we’ll help you get a real grip on your chaotic notetaking habits.
OneNote 2016 Intermediate 1.0	Disorganised notes can be incredibly stressful. Picture the scene. You’re on the phone and you need a reference number. Now, where did you save it? Which piece of software? Or did you write it down? You have no idea. And you have no time to figure it out, because life is crazy, and you have a billion other things on your mind. OneNote 2016 is the answer – keep all of your notes in one organised, tidy place. And not just that, OneNote allows you to get really creative with colours and shapes. If you prefer the feel of pen to paper – don’t worry, we’ve got you covered, too. You can write free-form notes, and scribble or doodle as you would in a notebook. Everyone’s a winner! So, let’s build on your basic OneNote knowledge and really get you to grips with this wonderful software.
OneNote for Windows 10 Essentials 1.0	The structure you need with the flexibility you want OneNote is one of Microsoft’s unsung heroes: a digital notebook that allows you to organize notes, meeting minutes, project documents, and more—all in one place. It’s like having an old-school, three-subject binder with unlimited sections, and your notebook won’t weigh you down. Plus, no one will have to copy your notes, because you can share them digitally to collaborate with others. Are you ready to get organized? Note: While many of the features are the same in other versions, this course is specific to the Windows 10 version of Microsoft OneNote.
Organizing Your Files 1.0	How to stop wasting up to two hours per day looking for information.On average office workers spend one to two hours per day looking for information. Having an organized, searchable file and folder structure makes everyone more efficient –and this course will show you how to do it.
Outlook 2003-2010 Upgrade 1.0	2003 to 2010. A lot can change in seven years. That’s almost two presidential terms. The world can change in that space of time so just imagine how your software could change. We know – overwhelming isn’t it? Outlook is a business staple. And it’s not just email. It’s an all-encompassing program that marries your mail contacts and calendars and then some. So whether you need to refresh your aging Outlook skills or simply need to be brought up to speed with the later version we’ve got you covered.
Outlook 2007 Basic 1.0	You know what email was first invented for? No not universities sending data to each other. It was for sharing cat pictures. I know right? Nowadays you might need it for work. Use this course to figure out how. Emails are business critical let’s face it. You need to be able to send files ask questions and get information about this year’s charity bake sale long distance and sometimes a call just won’t cut it. Outlook’s a very popular email tool and it’s simple to use provided you know the basics. This course is here to help you get to grips with those basics whether you’ve used email before or not.
Outlook 2007 Intermediate 1.0	“Oh my gosh why do I have to take this course? I send emails all the time!” Course you do. But there’s so much more you could be doing. Find out what in this course. Everyone’s had an email snafu at one point. Replying to all with something you were only supposed to send to one person. Right? Accidentally typing an email address in wrong and sending something risky to a client who has the same name as your friend? Well even beyond those mix-ups there are probably other things you can be doing to make your email system a better place. This course is going to walk you through them.
Outlook 2010 Basic 1.0	Pull up a pew. Let’s talk about Outlook! If you’ve been living under a rock and don’t know, it’s an intuitive email service that has the function to organise you nicely. Your mail contacts calendars all synced together. So you can schedule your life quite easily. This course will introduce you to this all-under-one-roof program. We guarantee you’ll walk away with a much more positive Outlook. Ok sorry for that. But you will get to grips and have an understanding of the essentials.
Outlook 2010 Intermediate 1.0	Outlook 2010. Okay - you know how to send an email. You also know how to receive an email. That’s brilliant. Congratulations. But now let’s get seriously organised! Playtime is over... Let’s talk about your contacts your calendars and your tasks. There’s much more to Outlook than you realise after all. And we’re going to talk you through it. So come join us for a tour of Outlook’s deeper functionality and we can way get more out of it.
Outlook 2013 Basic 1.0	There’s no shame in not knowing the basics of email. Outlook is one of the most user-friendly intuitive programs there is for email, so it’ll help. This course is here to get you on your way. You can’t get far in today’s work environment without email. So, rather than try and stumble through, why not get to grips with the basics? It’ll really give your efficiency a boost. Even if you know your way around email, and have just never used this platform before, it’s really useful info to have at your disposal.
Outlook 2013 Intermediate 1.0	How many times a day do you use email? A handful? A billion? Somewhere in between? As with everything, there may be ways you can be better at it. Let’s find out what they are. Even when you’ve been using email for ages, there’s still areas you can get stuck. Maybe someone asks you to do something your not familiar with? Maybe you get new or updated software? You can minimise any potential embarassment by taking this course. It’ll give you a more rounded understanding of the Outlook 2013 email platform that’ll make you better able to use email for work.
Outlook 2016 Basic 1.0	Outlook is emails. I don’t know why they called it that. 2016 is a year. They called it that because they decided to start the Common Era 2,016 years ago. Millions use Outlook 2016 for work, so it’s important to know about. This course’ll help. Getting emails wrong can be pretty disastrous. And we’re not just talking about sending a nasty message about someone to that person by mistake. So it’s best to make sure you’re 100% au fait with Outlook 2016 before you start using it. This course’ll take you through the basics, whether you’re completely new to the platform or you’ve just never used this version before. It’s presented in an accessible way, without assuming prior knowledge, in bitesize chunks.
Outlook 2016 Intermediate 1.0	You’ve probably sent an email before. It’s kind of like breathing, at this point. Still, doesn’t mean you can’t mess it up. A bit like breathing. Besides, there’s a lot more to Outlook than just emails. Find out what here. This course will help you build on your existing Outlook knowledge to help you become even better at it. Whether that’s showing you entirely new functions, or just making the things you can already do more efficient. That way, whenever you’re using your Outlook software for work, you’ll know that you’re getting the most out of it. It’s presented in accessible way, in bitesize chunks.
Outlook Online Essentials (2020) 1.0	Communicate anywhere with Outlook Online, the web-based app for managing emails, calendars, and people. Sometimes you need a quick way to get to your “stuff” no matter where you are. Outlook Online, also called the Outlook Web App (OWA), is a convenient and powerful way to access your email, calendar, and contacts (People) from any web browser. Through this course, you will learn the main features and benefits of using Outlook Online from Office 365.
Outlook Online in 30 Minutes - Calendar 1.0	Get organized with Outlook Online–in 30 minutes! In addition to email, Outlook on the Web includes powerful tools to manage your calendar. Add events and meetings to your calendar, schedule meetings with others, and find available times. In addition, you will learn how to use the powerful new calendar board feature to customize how you see your calendar data. This course is a shortened version of the longer course Microsoft 365 To Do, Calendar, and People Essentials (2022). This course is a must-have for anyone who wants to be more productive using Outlook in Microsoft 365!
Outlook Online in 30 Minutes - Email 1.0	Master your email with Outlook on the Web – in 30 minutes! Email is the backbone of business communication, and Microsoft 365 supercharges your inbox with business-class features. Using Outlook on the Web (sometimes called Outlook Online or Outlook Web App) is a convenient and powerful way to access your email from any web browser, computer, or mobile device. This course discusses using Outlook on the Web for your email. To see more of what you can do in Outlook, check out the Outlook Online in 30 Minutes - Calendar course for more of Outlook’s features.
Power BI - Data Modeling (2024) 1.0	Power BI is a powerful tool for analyzing and reporting data. In Power BI Data Modeling you will learn how to use Power BI for building and transforming working data models. You’ll learn how to connect to various data sources, transform data, and build relationships between tables. By the end of this course, you will have the information you need to effectively use Power BI to build your data models.
Power BI Essentials 2.0	In Microsoft's Power BI, you will learn to utilize this powerful tool for analyzing and reporting data. In this course, the instructor will teach you the basics of creating reports with Power BI, starting by differentiating between the capabilities of Power BI Desktop and Power BI web service. She’ll also demonstrate how to navigate the Power BI Desktop environment. You’ll learn how to modify table elements and column properties and create hierarchies in the Table view. You’ll see how to use the Model view to create and manage relationships, modify properties of fields, and organize fields in display folders. By the end of this course, you’ll have the knowledge you need for using Power BI to build reports which you can use to analyze data.
Power Up PowerPoint (Presentation Skills) 1.0	Giving a presentation? If you want to avoid boring your audience to tears, this course is a must! Most presentations are filled with bullet point lists, thick paragraphs of text, and the occasional picture in a desperate attempt to break up the monotony. You can do better than that! This course shows you ways to turn standard content into something that’s actually interesting to your audience. Power Up PowerPoint shows you don't have to be a graphic designer to create impactful slides. Learn how to “amp up” your slides, so you can deliver your message with power and influence.
PowerPoint 2003-2010 Upgrade 1.0	You know the PowerPoint of 2003. A trusty reliable software that creates show-stopping presentations. Sure. But just like the rest of us have grown older wiser and better over time – PowerPoint has too. In fact PowerPoint 2010 is a whole new ball game. So don’t fear the change. Embrace the new and improved software. Whether you to update your knowledge for your own personal sanity or need to grasp PowerPoint for work reasons this course will sort you out.
PowerPoint 2007 Basic 1.0	Powerpoint is one of those things isn’t it? Got a presentation to do? Powerpoint. And no-one likes to look daft when doing a presentation. This course will help you learn the basics so you can avoid all that. So what is Powerpoint anyway? It’s a type of slide creation and presentation software from Microsoft first released by them in the late 80s. It’s very popular with over 95% of the presentation software market. You’ll often see it used in the work environment so knowing how to use it is really handy. This course will show you the ropes so you can stay up to speed.
PowerPoint 2007 Intermediate 1.0	95% of presentations are done with Powerpoint. That means yours better be pretty darn good to stand out But how can you make yours the best? This course can help. Loads of people hate having to sit through Powerpoint presentations. It’s because they can get a bit boring if they’re not done properly. To do them properly you need a good understanding of how to actually use Powerpoint. This course will teach you the tips and tricks to get the most out of this program even if you already know how to use it generally.
PowerPoint 2010 Basic 1.0	You’re feeling a little warm. There's a bit of sweat on your brow. Your words are falling over each other. Why? You’re doing a presentation and you’re nervous it’s going to go wrong. It’s times like these you don’t need unpredictable behaviour. You need PowerPoint - the undisputed leader of the presentation world. An ever trustworthy reliable steed. It’ll see you through your presentation and you’ll pull it off with absolute professionalism. This course is going to introduce you to the world of slick easy presentation making.
PowerPoint 2010 Intermediate 1.0	PowerPoint. Some people call it P point. Or power P. That’s what we hear anyway. Either way you’ve heard of it. Writing and giving presentations requires organisation. And if you’re watching one you want to be engaged. So we’re going to show you how to advance your presentation building skills. We’ll check out different themes transitions and animations to make your work more creative and engaging. The crowd will be begging for more.
PowerPoint 2013 Advanced 1.0	You’ve used Powerpoint a lot, and you’re pretty handy. But when you look wistfully out the window on the chill, long evenings, you sometimes wonder, “Could there be more to Powerpoint 2013?” Find out in this course. If you really want your presentations to pop, you can’t rely on the standard old wordart and flash animations. You need to be a Powerpoint expert in order to stand out from the crowd. This course will give you the tools you need to do exactly that. Building on your existing Powerpoint 2013 skills, it’ll help unlock the more specialist features of the software, which you can use to help you in your job!
PowerPoint 2013 Basic 1.0	You’re here either because you want to learn how to use Powerpoint, or you’re being made to. Other options are you’re just curious, or completely lost. Whatever the case, this course can help you out with the basics of this software. Powerpoint is a fantastic tool for putting together presentations, and presentations can be a really useful tool for work. However, if you’ve never used Powerpoint before, it can be tricky to get your head around. This course will give you the key information you need to get started using Powerpoint 2013, and get you on your way to becoming a presentation hero!
PowerPoint 2013 Intermediate 1.0	Powerpoint’s something that’s easy to get into, but hard to master. Which makes it really popular. But at the same time, if you could be better at it, what’s the harm? The basics of Powerpoint are pretty simple to get your head around. But if you want to take your presentations to the next level, you’ll want to dig a little deeper. That’s where this course’ll help. It’ll teach you the key skills you’ll need to improve your Powerpoint 2013, and by extension, your presentations. It’ll also come in handy if you know about Powerpoint, but haven’t used the 2013 version before.
PowerPoint 2016 Advanced 1.0	You’re about to be respected, nay revered, for your presentations. The question is – are you ready? Your presentations will not only have your peers and colleagues engaged, it’ll darn well inspire them. Picture this: you’re walking down the hallway. ‘Hey! There’s the person with the amazing PowerPoints!’ someone shouts. ‘How do they manage to make them so slick?’ you hear another cry. Wow. You’ve built up quite a reputation. And it all started with this advanced course. This training is not an intro. It’s a journey to the advanced corners of PowerPoint 2016, and we’re going to delve right in. So prepare yourself - you’re about to become a legend.
PowerPoint 2016 Basic 1.0	What is a ‘PowerPoint’? Wow. What can we say? It’s so universally recognised and spoken that it’s become a word in its own right to mean a digital presentation. Like a tannoy – a brand name – became the standard word for loudspeaker system. That’s when you know your products are working, right? Anyway – this introductory training will guide you through the basics of creating a PowerPoint. We’ll get you to grips with all the initial bits you need to know. You’ll be making great, glossy presentations in no time.
PowerPoint 2016 Intermediate 1.0	Right. PowerPoint 2016. Let’s expand. You’ve got the basics down. You can piece together a straightforward presentation. But there’s still things to learn. So, strap in, we’re taking you for a spin! You already know that PowerPoint is a wonderful way to create presentations. But we bet you don’t yet know all of the tools to create beautiful, slick presentations. This training will change that. If you now want your presentations to be professional and engaging, we’d love to show you how.
Project 2010 Basic 1.0	MS Project. If you’ve never used it you probably think the way you’re currently managing your projects is the most efficient way. Perhaps you’re using a basic spreadsheet. Or maybe a notebook and a lot of scribbling. Probably not the best solution. So fancy making your life easier? Because you need a reliable organised project managing software. Luckily we know one. Can you see where we’re going with this? Yep – it’s MS Project! Whether it’s a private or business project let us show you the basics.
Project 2010 Intermediate 1.0	Do you ever find yourself trying to plan or manage a project but lose track of all of the different parts of it? Or end end up forgetting something because there’s just too much to think about? Well if you need a hand organising your duties tasks and appointments look no further. No really stop looking. It’s all about MS Project. Whether you’re managing a private or a business project – you’re sure to find it refreshingly straightforward. Join us for this intermediate course and we’ll throw ourselves into the deep end of MS Project with you. You’ll be getting the most out of the program in no time.
Publisher 2013 Advanced 1.0	Fancy yourself as a potential Publisher expert? Well, there’s only one way to seal your fate. We’ll give you a clue - it’s this very training. We’ll sail through the deep depths of Publisher, and teach you everything you need to know. When we’re done with you, you’ll be publishing beautiful signs and posters, getting the most out of your own photos, and getting those creative juices flowing.
Publisher 2013 Basic 1.0	MS Publisher is a wonderful piece of software that lets you design posters, documents, leaflets, signs, cards, banners… you name it! Basically, if it’s got graphics and text, Publisher let’s you create it, to a professional standard. Imagine how creative you could get with this? You can really make the most of your pictures, importing them into Publisher, use some great effects, and use them as high-resolution backgrounds from your projects.
Publisher 2013 Intermediate 1.0	So you've got your first taste of what Publisher is all about and you want to learn more? Well this course will take a more in-depth look at exactly how you can utilise Publisher 2013 to even greater effect.
Salesforce Essentials 1.0	Everything you need to know to start using Salesforce today If your company has started using Salesforce.com and you need to get up to speed, this course is for you. In this course we walk you step-by-step through using Salesforce for the first time so you will be able to successfully get started. By the end of this course, you will be able to use many of the features of Salesforce to manage Leads, Accounts, Contacts, and Opportunities and track your sales activity against these objects. Note: This course primarily uses the Salesforce Lightning Experience interface.
Saving Time in Outlook 1.0	Find more time in your day with just a few of the powerful tools in Microsoft Outlook Outlook is packed with great tools but there a few that can make a tremendous difference in your efficiency. With the automating features, tasks that you do on a regular basis that can take time will become simpler and faster. This course is the first step in Mastering Outlook. You will be sure to want to find out more about Outlook can help you find more hours in your week!
Secrets of Chats and Conversations in Teams 1.0	Teams is fast becoming one of the most popular communication tools in business today, and knowing how to efficiently use the features available sets you apart. You’ll learn how to manage both one-on-one and group chats, and all the tools that are built into them. If you no longer want to see chats, you’ll learn how to hide, mute, delete, or just turn off notifications. You’ll also learn the unique features available in channel conversations, and how to include apps in your conversations. Searching for something? Learn multiple ways to search through chats and conversations to find what you’re looking for.
Secrets of the Office Guru (2019) 1.0	This is the course that’s chock-full of practical, productivity-boosting tips and tricks that will turn experienced Microsoft Office users into gurus In Word, learn how to use advanced formatting techniques and how to reuse your content with templates. In Excel, we will show you how to use tables, sort and filter data, create charts, and use advanced What If analysis tools. In PowerPoint, you’ll learn how to edit pictures and graphics and customize animation, including using bookmarks. In OneNote, you’ll learn how to set up and share Notebooks, and integrate them with other Office apps. And in Outlook, you’ll learn some time-saving tricks.
SharePoint for Site Owners 1.0	Learn to create and manage your team’s SharePoint site in less than 90 minutes SharePoint is a powerful and user-friendly tool for creating a common place for your team to share documents, collect data, and collaborate. In this course, you’ll quickly learn how to create your own site and invite team members. We walk you step-by-step through creating a parent site and adding subsites for multiple teams. You’ll learn how to create and manage document libraries and custom lists that enable collaboration. You’ll also learn to assign user permissions and get your team rolling on their new collaboration platform!
SharePoint Online Basics (2024) 1.0	Learn how to create and modify Teams and Communication sites on SharePoint. We will show you how to use SharePoint’s features to maximize productivity and collaborate across Office 365 applications. We also explain how SharePoint connects to other applications. We will demonstrate how to navigate and search in Sharepoint.?You’ll learn how to create a SharePoint team site, add new features to the site, and edit the site layout.?You’ll learn how to create a SharePoint communication site and use the document library.?We will demonstrate how you can customize and manage your document library as well as how to manage your lists.
Sharepoint Overview 1.0	Microsoft SharePoint is like peanut butter and jelly; it combines all the things you love and need in one place. It allows you to share common resources and applications, which allows your team to collaborate across your organization. Now all your projects will be better than ever before. You're welcome!
Skype for Business 2016 1.0	Robert, get the French office on the line. It’s urgent. Isn’t it great that we can do that? Skype is a multi-functioning audio and video calling service, connecting you to people all around the world. Great for keeping in touch with family and friends everywhere. And really great for Business. Only downside is, if you’re video calling, you’ll need to get out of your pyjamas. If your organisation - or people you do business with - are spread out across the country, continent, or even the world – you’ll understand the importance of technology for staying connected. Let’s be honest - emails are dead. They’re impersonal, you never get the full story, and you tend to lose any human emotion in there. Skype will let you have face-to-face conversations and meetings with colleagues, clients and potential clients. This course will show you the insides and outs of this essential business software. Let’s keep it as personal as possible.
Smartsheet Basics 1.0	Collaborate on tasks and projects using Smartsheet Project management is a difficult role, but Smartsheet makes it easy to create projects and collaborate with teammates. In this course, we will show you how to create and modify tasks, and well as manage project communication and use collaboration tools. Soon you will be up and running and effectively managing your projects.
SQL for Non-Technical Users 1.0	Learn to write simple queries to get the information you need to do your job In this course, you’ll learn how to write a basic SQL query from start to finish. We’ve designed the lessons specifically for those with little to no experience with writing queries, to teach you only what you need to know to get started. By the end of the course, you’ll be able to retrieve data from multiple tables, sort and filter your query results, and use simple calculations. We’ll cover some commonly used functions, so you can format dates and text as well as calculate sums and averages.
Start Using Excel 1.0	Microsoft excel is a powerful tool for organising, visualising and calculating your data. Discover the basics with this course.
Start Using Outlook 1.0	Outlook is one of the oldest and most widely used e-mail clients available. Discover the basics with this course.
Start Using Powerpoint 1.0	PowerPoint is the No.1 tool used worldwide to bring presentations to life. Discover the basics with this course.
Start Using Word 1.0	Microsoft Word is the most widely used word processing software, with roughly half a billion people using it – and justifiably so. Discover the basics with this course.
Using Windows 10 1.0	Windows 10 introduced many new tools, and updated others, including Cortana, Task View, Virtual Desktops, the Quick Access Screen, and more. In this mini course, we will show you how to get around in Windows 10, customize, and take advantage of the major features and tools Windows 10 provides.
Visio 2010 Basic 1.0	MS Visio. It's the underdog of the Microsoft world. Constantly overshadowed by its more popular well-known siblings Word Excel and PowerPoint. But Visio has its place and we think it’s underrated. Visio is the program you go to if you want to create a beautiful floor plan or make a clear flow chart or even a 3D map diagram. There’s loads to learn. This course will introduce you to the world of Visio and you’ll wonder why you weren’t using it before.
Visio 2010 Intermediate 1.0	MS Visio. What even is it? Well what MS Word is to documents Visio is to flowcharts and diagrams. Let’s take your basic understanding of this program a step further and delve into the beautiful world of templates stencils and diagrams. It’s a shape-lovers dream. So many charts to be made and shapes to be used. Join this training and we’ll step up your knowledge to help you get even more out of Visio.
Visio 2013 Basic 1.0	Where do you think great floor plans come from? Do beautiful flow charts just make themselves? How about 3D diagrams - you think they fall from trees? Okay - you get what we’re saying. It’s Microsoft Visio. Let us introduce you to this really handy piece of software that will create the diagrams of your dreams.
Visio 2013 Intermediate 1.0	A professional diagram can simplify a really complex idea. So, let’s step up your Visio knowledge a gear and explore a little bit further. This intermediate course will get you more involved with shapes, charts and templates. We'll uncover some of the Visio functionality that you didn't even know existed. Your organised side is just twitching with excitement, isn’t it? So is ours, join us!
Visio 2016 Basic 1.0	Does your professional life involve diagrams, floorplans, or flow charts? If yes, then we should probably introduce you to a friend of ours. It’s called MS Visio 2016, and it specialises in your field of work. Wouldn’t it be great if you could really get a grip of organising your plans and charts? Well, fear not. You can. This software speaks the language of plans and charts. It lives and breathes plans and charts. Keep it as basic or straightforward as you like, or get really creative with themes and shapes. So, throw away those terrible drawings on your desk. Time to do this properly.
Visio 2016 Intermediate 1.0	Okay, prepare yourself. It’s about to get real professional in here. Time to make your diagrams, charts, and plans even better. Sure, you know how to throw together a basic plan, but there’s more to Visio 2016 than you think. We can delve more into things like templates and stencils, and get much more creative. Because let’s face it – everyone’s seen your standard, black and white, boxes-and-arrows flow chart. Yawn. Wouldn’t you rather grab and hold the attention of the people who matter with more engaging visual materials? Of course you would. And the way to do it is Visio 2016. You can thank us later.
Viva Connections Essentials 1.0	In this course, we show you how the three main components of Viva Connections operate and how to create cards for the Dashboard, display Resources, and add Resource links. You’ll learn how to access and navigate Viva Connections and how to plan for and configure your site. Next, you’ll learn how to build a Dashboard and ways to influence the Feed. Finally, you’ll learn useful strategies for preparing to launch, including practices that can help your team adapt to using the app.
Viva Engage Essentials 1.0	Viva Engage provides a central place for people to engage and connect with both leaders and coworkers. Learn how to use the features of this platform to have conversations, share information and ideas, and build strong communities. Microsoft Viva Engage is a hub where you can: connect people, build supportive relationships, exchange knowledge, and inspire mission participation. In this course, we will show you how to use Viva Engage to connect with others, find information, and strengthen professional relationships through storyline posts and participation in conversations within communities.
Viva Goals Essentials 1.0	You’ll learn the key components of goal setting, the benefits of OKRs, and how to establish effective goals. By the end of this course, you’ll have the information you need to set up and utilize Viva Goals to track your personal and team Objectives and Key Results.
Viva Insights Essentials 1.0	Microsoft Viva Insights provides personalized insights and actionable recommendations to help you build better work habits and stay connected with your colleagues. In this course, we explain how Viva Insights works, how to navigate it, and how to access it in multiple ways. You’ll learn how to use the Productivity feature in Insights to get the most out of meetings. You’ll also learn how to manage time with your team, network, and improve communication habits. In Viva Insights Essentials, you’ll learn how to create a focus plan, set Quiet time, and use Headspace to minimize stress and increase focus.
Viva Overview 1.0	Learn how your work experience can flow seamlessly with Microsoft Viva, a platform that blends communications, knowledge, learning, resources, and insights into the rhythm of your work. This course will teach you the benefits and uses of Viva for your organization.
What's New in Excel 2019? 1.0	Updates in Excel 2019 optimize the world’s most popular spreadsheet for modern business – making it easier to draw, add graphics, manipulate text, and more! In this course we walk you through many of the new features that have been added to this version. From new text functions to new IFS functions, these functions will help you streamline your data analysis. In addition, you’ll learn how to use the charts and graphics features available, as well as the ink and drawing tools. And new sharing features will make collaboration even easier.
What's New in Outlook 2019? 1.0	Microsoft Outlook 2019 improves the world’s most popular email application with new image, accessibility, and productivity features – and this course will show you how to use them effectively! If you’ve been using OneDrive to store and share documents, Outlook just made it easier to attach and share those documents through email. In addition, learn the new tools that are available, such as @mentions and the focused inbox, designed to help keep you on track and less distracted by low priority emails. You’ll also learn how to incorporate the new SVG graphics and icons available throughout Office 2019 into your email messages.
What's New in PowerPoint 2019? 1.0	Impress your peers with the latest and greatest features of PowerPoint 2019 Microsoft’s latest release of PowerPoint 2019 packs quite a punch. With 3D models and vector graphics, your presentations can be more professional and visually pleasing than ever before. The new Morph transition and Zoom features can turn a boring slideshow into a guided tour. Updates to the recording features make it easier to create and share recorded presentations. With added features for Translation, Dictation, and Accessibility, PowerPoint is now a tool for everyone.
What's New in Word 2019? 1.0	New editing and image features improve the world’s most popular document app. Word 2019 includes a variety of new tools and capabilities that can help regular users and new users alike. This improved version of Word offers better ways to work with documents. Master the new and improved features of Word, so you can type, edit, format, review and print documents like a pro. Other enhancements include digital pen capabilities, image tools, better dictation and translation features, additional sharing options, and so much more.
Windows 7 Basic 1.0	Windows 7, contrary to popular belief, isn’t an offer from a glazing company. Nor is it a prog rock band from the 90s. It’s an operating system for your computer, and useful one at that. Learn about it here. Maybe you’ve been on Vista. Maybe you’re into your Macs. Maybe you’ve just never used a computer before (somehow). Either way, this course’ll break you into to Windows 7 in a nice, easy way, without assuming prior knowledge, in nice bitesize chunks.
Windows 7 Intermediate 1.0	Look, Windows is pretty user-friendly, so no doubt you’re happy plinking around in it. But do you ever wonder if there’s more you could be doing? More, and better? Find out here. This course is gonna walk you through some of the more obstrus things Windows 7 has to offer. It’s also going to show you ways you can bre more efficient on the stuff you’re already familiar with. It’s all presented in bitsize chunks to make it easy to digest, like a nice steamy stew when it’s a bit icy out. Check it out.
Windows 10 Essentials 1.0	Navigate the Windows 10 platform with ease. When Microsoft released Windows 8, many PC owners were surprised, and had difficulty adjusting to it. The interface and basic functionality were different from any previous Windows operating system. However, now Windows 10 combines the best features of Windows 8 with a more traditional navigation structure and layout that users prefer, plus many new modern benefits. We will show you how to navigate the new version and how to customize many of its features. You’ll also meet Cortana, the new virtual assistant, and learn how to apply task view and other efficiency tools.
Windows 11 Essentials 1.0	Windows 11 is more evolutionary than revolutionary – if you’ve used Windows 10, look for refined user-friendly elements. Windows 10 introduced many new tools, but Windows 11 hasn’t added many new ones. Instead, its claim to fame is the refinement of those tools. What is new in Windows 11? It includes a new Taskbar Corner and Notification area, better ways of organizing your desktops, and an updated File Explorer. This quick course guides you through both new and existing features so you can adapt to the changes and create new ways of working more productively in Windows.
Windows 11 Essentials (2024) 1.0	With this course, you'll learn the different log-in options, and how to customize the Start menu and the taskbar and learn about Snap and Task view, which are great tools for dealing with multiple windows. You will learn how to use File Explorer effectively and you'll pick up some tips and tricks for working in Edge, Microsoft's newest browser.
Word 2003-2010 Upgrade 1.0	Everything changes, doesn’t it? That includes your word processing software. Good job we’re here to help. It does what it says on the tin. You know Word 2003. Now you’ve got, or you’re getting, 2010. And it’s a bit different. This course is gonna walk you through those differences and help you master the software.
Word 2007 Advanced 1.0	Word eh? Easy innit? Writing stuff. Tables. You can do it all. Or can you? Let’s find out. If you’re comfortable using Word but think ‘hey maybe I could be a bit more efficient here’ this course is for you. It’ll look at some of the stuff you might not have known about Word. Or maybe the stuff you did know in a bit more detail. It’s designed to help you get the most out of the program imprinting your own style into your work. It assumes a reasonable level of background knowledge on the Word platform. If you feel you’re not up to that there are courses that build up to this one.
Word 2007 Basic 1.0	Word. Yo dawg. That’s quite enough of that. Let’s learn how to use Microsoft Word. Microsoft Word is THE word processing software. It’s like I’m pretty sure the ancient Egyptians used Microsoft Word for hieroglyphics in pyramids it’s that ubiquitous. That doesn’t mean it comes naturally to everyone to use. This course is going to outline the basics of Microsoft Word 2007 to help you get the most out of it while you’re knocking together your modern-day equivalent of hieroglyphics. Probably just some report or something.
Word 2007 Intermediate 1.0	Everyone’s used Word at some point. By now surely? But maybe you’ve not tried 2007. Or maybe you just want to know how to get more out of it. Lucky for you: this course exists. You’ve heard the story about the person who tried to move an image 1mm in Word and ended up inadvertently hacking into the Pentagon. It was all over the news. Still coudn’t get the image to move. Word can be tricky. This course is designed to help with that. It’s going to look at some tips and tricks that build on your basic knowledge beyond just type-a type-a type-a. So you will be able to move that image. And much more.
Word 2010 Advanced 1.0	Word 2010. Let’s talk. It’s been around so long yet it’s still the front-runner in the word document world. So simple yet so many features to use and so many things to learn. Sure you can write a document but are you using Word to its full ability? You already know the basics. But you don’t buy a fire extinguisher and just use it to blow out a candle. So this advanced course will make you a seasoned expert in that pioneer of a program we call MS Word. You can thank us when you’re producing some seriously slick documents with great ease.
Word 2010 Basic 1.0	Everyone needs Word. If you use a computer you’re definitely going to need Word. If you ever need to write anything down on a computer you’re definitely going to need word. If you want to live in the 21st Century… You’ve got the point. But have you got the absolute basics? Luckily this course is a friendly introduction to the world of Microsoft Word. We’ll get you off on the right foot – you’ll be well versed with the Word doc basics by the time we’re done with you.
Word 2010 Intermediate 1.0	Microsoft word. The absolute king of word processing software. So you know how to open and start a new doc. Congrats. Now let’s step it up a gear. Now you need to print out posters for your garage sale. Or maybe your cat is lost and you need to tape its face and name to trees. This is exactly what this course is about. Well not just that. This course will develop your Word skills and equip you with the know-how you need to get that little bit extra out of it...
Word 2013 Advanced 1.0	You’ve been around the Word. You know Word like back of your hands. The hands you use to use Word. But what if you’re missing something that could make you better? Find out here. It never hurts to brush up on your skills. Even on things you consider yourself an expert.That’s what this course is all about. Helping you get even better at the the things you’re already good at. Assuming some prior knowledge of the Word 2013 platform, it’ll dive a little deeper into the program, helping you figure out all the nuances that make it so lovable. You can then use your new knowledge to help you work even more efficiently. Win-win!
Word 2013 Basic 1.0	You’ve got, or are getting Microsoft Word 2013. You’ve never used it before, and you don’t know where to start. Never fear! This course will help. If you need to transfer some words from your brain onto your computer, Word is the software to do it with. Aptly named, it’s one of the best known pieces of word processing software that exists. Because of that, you might feel everyone’s born knowing how to use it. Not true. So don’t worry. This course will help you if you’re using it for the first time, if you’re just unsure, or you’d like to brush up on the basics. Check it out.
Word 2013 Intermediate 1.0	Practically everyone’s used Word before. But maybe you’ve not used the 2013 version before. Maybe you have, but think there might be more to it. Either way, we’re here to help. Word 2013 is like a coral reef. Beautiful, obviously. But also treacherous if you’re not careful. With loads of nooks and crannies to explore. And if global warming keeps going the way it’s going, soon we won’t have it anymore. Probably. This course is like a treasure map for the reef, wrested from a grizzled pirate in a musty, wooden tavern on Tortuga. It’ll help you get the most out of the software while you’re using it in your job, basically.
Word 2016 Advanced 1.0	You know MS Word. We know you know it. It’s the 21st Century, you understand technology. You’re already writing and sharing documents. Easy Peasy. But, do you know the more advanced functionality? Do you know the deeper bits of Word 2016? Have you discovered the deep depths? Hey, it’s okay. We’re not judging. But we can help. Imagine Word is an ocean. You may already be happily coasting in a paddleboat. Fine. The weather’s nice. But why don’t you jump in our submarine, and plummet to the bottom with us? I think we’ve made our point…
Word 2016 Basic 1.0	Microsoft Word is a word processing software. Well, if we’re getting real, it’s THE word processing software. And it’s more than likely the only one you need to know about. This course will start at the very basics. We’ll introduce you properly. You’ll shake hands, you’ll say your names, you’ll tell each other an interesting fact about yourselves. Then, we’ll show you how to create, save and share documents. There’s no better time than now. Or perhaps you’re just moving to the newer Word 2016, and could do with a little knowledge update. Either way, we’ve got you covered.
Word 2016 Intermediate 1.0	Word has been around a while. Rumour has it, cavemen used MS Word for their hieroglyphics. They emailed the documents to each other. What, you don’t believe us? Okay, we made that up. But if cavemen were still around, they’d use Word. So, what we’re saying is, Word is the absolute universal standard software for writing and sharing documents. If you need to write, edit, and send anything, it’s a vital piece of software to know properly. So, if you already have a basic grasp on the software and would like us to advance you a few steps forward, jump on-board our course. We’ll raise your MS Word game in no time.
Word in 30 Minutes: Adding Text, Printing, and Customizing (Basics 2 of 7) 1.0	Learn the best practices for adding text, printing documents, and customizing the Word 2019 or Word 365 environment Do you edit text by pressing the backspace key over and over and over? Word 2019 and Word 365 offer multiple ways to edit, move, and copy text without pressing backspace. In this short course, you will learn to perform these actions, preview your document for printing, and add your favorite tools to the Quick Access Toolbar. This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Word in 30 Minutes” program.
Word in 30 Minutes: Creating Lists and Tables (Basics 5 of 7) 1.0	Learn the best practices for creating lists and tables while incorporating must-have features in Word 2019 or Word 365 This course on Word 2019 or Word 365 helps you format information in a way that’s easy to read by creating lists, columns, or tables. We’ll also cover how to work with tools to refine your document’s appearance. This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Word in 30 Minutes” program.
Word in 30 Minutes: Formatting Text (Basics 3 of 7) 1.0	Learn the best practices for formatting text and paragraphs to create a professional-looking document in Word 2019 or Word 365 This course helps you transform your Word 2019 or Word 365 documents from boring to professional by formatting text and paragraphs. This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Word in 30 Minutes” program.
Word in 30 Minutes: Graphics and Page Appearance (Basics 6 of 7) 1.0	Learn the best practices in Word 2019 or Word 365 for adding graphics as well as formatting the overall page appearance of your documents This course on Word 2019 or Word 365 shows you how to add images, special symbols, borders and background colors to your documents. Also, it shows you how to create headers and footers, set margins, create page breaks, and set page orientation. This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Word in 30 Minutes” program.
Word in 30 Minutes: Navigating and Creating Documents (Basics 1 of 7) 1.0	Learn the best practices for creating a document and navigating within the document while incorporating must-have features in Word 2019 or Word 365 This course on Word 2019 or Word 365 helps you create, save, and navigate within documents as well as experience the benefits of tools such as “Show/Hide” and “View Windows Side by Side”. This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Word in 30 Minutes” program.
Word in 30 Minutes: Preparing to Publish (Basics 7 of 7) 1.0	Learn the best practices in Word 2019 or Word 365 for making your document as accessible and professional as possible while incorporating must-have features This course on Word 2019 or Word 365 will help you check for errors and readability as well as explore translations and research related to your topic. In addition, you will learn how to set up your document for all audiences including those with visual and cognitive disabilities. Also, you will learn to save documents using a variety of formats other than Word. This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Word in 30 Minutes” program.
Word in 30 Minutes: Working Efficiently (Basics 4 of 7) 1.0	Learn the best practices for working more efficiently using some of Word 2019’s or Word 365’s specialized formatting and editing features This course on Word 2019 or Word 365 helps you find and replace text and apply consistent formatting to related text using the Format Painter and Styles formatting tools. This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Word in 30 Minutes” program.
Working with Files in Microsoft 365 1.0	Learn how your work experience can flow seamlessly with Microsoft Viva, a platform that blends communications, knowledge, learning, resources, and insights into the rhythm of your work. This course will teach you the benefits and uses of Viva for your organization.
Writing Effective Emails 1.0	Send emails that are read, understood, and acted on. Let’s face it, email is a fact of life, and employees find their Inbox overflowing every day. Many professionals say email creates tension, confusion, and other negative consequences in their busy workdays. This course will help you to be part of the solution by identifying ways to write better and fewer emails, which will also ensure your emails are read, understood, and acted on.

Courses & Descriptions
Become an Effective Leader - Part One 2.0	As a leader, you will have to fulfill many roles: You will serve as a role model for the people who work for you, coordinate their work, resolve their conflicts, promote their growth and development, and motivate them to achieve superior performance. At first, this can seem like an impossible position, but with an awareness of the factors and traits that influence your success, you will be well-equipped to meet the challenge.
Become an Effective Leader - Part Two 2.0	Successful leaders don’t achieve success through chance. They understand the nature of leadership and have developed techniques for managing their teams effectively. On the other hand, there are managers who never achieve the success they want to. Even though they may be highly knowledgeable, they fall victim to one or several of the common traps. With a good grounding of the “dos and don’ts” of management, you’ll be better equipped to succeed.
Bloomberg - Game Changers - Alma Har'el 1.0	In this short Bloomberg course, we explore Alma Har’el’s journey, her achievements, and her rise. Despite the obstacle of being a woman in a male-dominated industry, this course looks at what she’s done to make the film industry more accessible for under-represented voices.
Bloomberg - Studio 1.0 - Bill Gates 1.0	Microsoft Corp. co-founder and philanthropist Bill Gates urged the U.S. to take a more global approach in dealing with the coronavirus pandemic, urging congressional lawmakers to help less-developed nations procure an eventual vaccine to stop the spread of Covid-19. Gates speaks exclusively with Emily Chang on Bloomberg Studio 1.0 in a wide-ranging interview.
Bloomberg - Studio 1.0 - Satya Nadella 1.0	In this latest episode of Bloomberg Studio 1.0, host Emily Chang sits down for an exclusive interview with Microsoft CEO Satya Nadella. He discusses the COVID-19 pandemic and hopes for a new administration; what he thinks about working from home; new ways to promote employee engagement and work-life balance; as well as US competition with China; TikTok; and antitrust issues facing the tech sector.
Bloomberg - Studio 1.0 - The Social Solution 1.0	Emily Chang sits down with multiple Silicon Valley veterans profiled in Netflix's hit film "The Social Dilemma" Tristan Harris, former Design Ethicist at Google, now Co-Founder of the Center for Humane Technology, Tim Kendall, former Head of Monetization at Facebook and former President of Pinterest, now CEO of Moment. They are joined by Safiya Noble, Associate Professor at UCLA, and author of a best-selling book on bias in technology to discuss solutions to the impact social media has had on society
Bloomberg Game Changers - Amazon, Jeff Bezos 1.0	Jeff Bezos didn’t just invent online shopping; he almost single-handedly turned it into a 34-billion-dollar enterprise. With the launch of Amazon.com in 1994, Bezos put online shopping on the map and Amazon.com has sold every product imaginable since the company’s inception. Amazon began as a bookstore, expanding into dozens of product categories and forcing the world’s biggest retailers to rethink their business models and ultimately changing the way people shop. An inventive risk-taker, Bezos has never shied away from challenges, investing huge amounts of capital in his ventures, often taking a hit before seeing profits soar. Bezos is ranked one of the richest men in the world.
Bloomberg Game Changers - Apple, Steve Jobs 1.0	Through interviews with friends, former colleagues and business associates, Bloomberg Game Changers reveals the many layers of the intensely private Steve Jobs - his style of leadership, management and creative process.
Bloomberg Game Changers - Craigslist, Craig Newmark 1.0	Bloomberg Game Changers profiles Craigslist founder Craig Newmark. This program features interviews with Newmark; David Vinjamuri, author of “Accidental Branding;” Christina Murphy, founder of CM Recruiting; Mark Rasch of Secure IT Experts; Peter Zollman, founder of AIM Group; Tom Rosenstiel, director of the Pew Center's Project for Excellence in Journalism; Matt Zimmerman, senior staff attorney for Electronic Frontier Foundation; and Brad Stone, senior writer for Bloomberg Businessweek.
Bloomberg Game Changers - Facebook, Mark Zuckerberg 1.0	Bloomberg Game Changers follows the career of Mark Zuckerberg, founder and chief executive officer of Facebook Inc. and one of the world's youngest billionaires. This program features interviews with Tyler Winklevoss, Cameron Winklevoss and Divya Narendra, who accused Zuckerberg of stealing their idea for the social-networking website, Yuri Milner, chief executive officer of Digital Sky Technologies, Michael Wolf, former president and chief operating officer of Viacom Inc.'s MTV Networks, and David Kirkpatrick, author of "The Facebook Effect."
Bloomberg Game Changers - Google, Sergey Brin, Larry Page 1.0	Bloomberg Game Changers follows Sergey Brin and Larry Page from their first meeting at Stanford to the new media mega-company on a collision course with old media businesses of newspapers, books, movies and television. Along the way to its astounding success, the co-founders have redefined advertising, created a chain of products such as Google Maps, News, Gmail and have taken on rival giants like Apple and Microsoft.
Bloomberg Game Changers - Harry Potter, J.K. Rowling 1.0	Joanne Rowling, creator of Harry Potter, is the best selling fiction writer of all time. The first author to become a billionaire from her work, her imaginative tales of a boy wizard have generated the most popular and profitable series of books and movies ever produced, and caused hundreds of millions of kids to rediscover reading in an age of texting and Twitter. From her working-class roots in rural England, she endured poverty, her mother’s untimely death, a broken marriage, and single motherhood, until the entire Harry Potter saga struck her one day like a bolt from the blue.
Bloomberg Game Changers - Jay-Z 1.0	His rise to global fame and fortune is even more inspiring when one takes into account the awesome obstacles he has had to overcome. Through interviews with friends, former colleagues and business associates, Bloomberg Game Changers follows his meteoric rise from the projects to business success, highlighting the unorthodox business style and entrepreneurial instincts that contribute to his creative genius. This 30 minute profile reveals the many layers and complexities that go to make Jay-Z – the Hip Hop cash king.
Bloomberg Game Changers - KKR, Henry Kravis 1.0	His name is synonymous with ‘Corporate Titan.’ As co-founder of KKR, Henry Kravis re-wrote the rules of leveraged buyouts; he and his cousin George Roberts now rule over an empire that dwarfs some of the world’s mightiest public corporations. Bloomberg Game Changers follows Kravis’ rise from his early days in ‘bootstrap’ acquisitions, through his role in the 1988 landmark LBO of RJR-Nabisco, to KKR’s IPO on the New York Stock Exchange.
Bloomberg Game Changers - LinkedIn, Reid Hoffman 1.0	Reid Hoffman, the entrepreneur who created Linked In, is also the embodiment of it. As the most connected man in Silicon Valley, Hoffman has leveraged his own vast web of personal and professional connections to get in on the ground floor of most of the hot tech companies of the past decade, including Facebook, Zynga, Flickr, and Digg. Last year’s Linked-In IPO made Hoffman a billionaire, but he’s now busier than ever, holding down two full-time jobs – Executive Chairman at Linked-In, where he oversees the exponential growth of a site that is adding two new members every second, and Partner at the Silicon Valley venture capital firm Greylock.
Bloomberg Game Changers - Magic Johnson 1.0	What does an NBA legend with five rings and 3 MVPs do for a second act? If you’re Earvin “Magic” Johnson, you become a super-successful serial entrepreneur with a billion-dollar portfolio of popular franchises and real estate funds. Magic announced his retirement because of HIV in 1991 and 20 years later, he’s not only healthy, but deep into a second legacy that could put his legendary basketball career in the shade.
Bloomberg Game Changers - Mark Cuban 1.0	You may know him as the owner of the NBA’s Dallas Mavericks, but in reality, Mark Cuban is the biggest maverick. He co-founded Broadcast.com, then became a billionaire by selling at the peak of the dot-com boom. Learn what makes Cuban tick as we explore the career of this brash entrepreneur.
Bloomberg Game Changers - Netflix, Reed Hastings 1.0	Reed Hastings transformed the way we see movies and television – twice. In 1997, the California entrepreneur combined DVDs and the US Post Office to create Netflix – the first online DVD movie rental business. Eight years later, he reinvented his own company with a new service – streaming movies and television shows directly through the internet. Game Changers chronicles Hastings from the launch of his first company – a software tools startup – through the battles and triumphs of Netflix. It captures the brutal war of attrition that pitted video rental giant, Blockbuster, against the upstart Netflix.
Bloomberg Game Changers - Netscape, Marc Andreessen 1.0	Bloomberg Game Changers profiles Marc Andreessen, co-founder of Andreessen Horowitz and co-founder of Internet pioneer Netscape Communications Corp. This program features interviews with Netscape co-founder Jim Clark; Jim Barksdale, former chief executive officer of Netscape; Eric Bina, co-creator of Mosaic and a founder of Netscape; Bill Campbell, former CEO of Intuit Inc.; MIT professor Michael Cusumano and Scott Dunlap, founder of NearbyNow, a product search service.
Bloomberg Game Changers - News Corp, Rupert Murdoch 1.0	Bloomberg Game Changers profiles News Corp. Chairman Rupert Murdoch who created a global media empire worth more than $30 billion. As Chairman of News Corp, the Australian born Rupert Murdoch runs a global empire that includes newspapers, magazines, a movie studio, television stations, satellite operations, a publishing house and digital media platforms. Murdoch is responsible for tabloid newspapers like The New York Post while owning highly respected papers such as the Times of London and his most prized possession, The Wall Street Journal.
Bloomberg Game Changers - Oracle, Larry Ellison 1.0	Bloomberg Game Changers follows Larry Ellison from his early days in Chicago through the founding of the multi-billion-dollar software company to his rise as the highest paid executive of the last decade with a total compensation of $1.84 billion.
Bloomberg Game Changers - Ralph Lauren 1.0	How did a working-class boy from the Bronx named Ralph Lifshitz grow up to become billionaire Ralph Lauren, a name that is now synonymous with elegance and sophistication? Learn about his meteoric rise and how he overcame a myriad of challenges to become a global fashion icon.
Bloomberg Game Changers - The Daily Show, Jon Stewart 1.0	Bloomberg Game Changers profiles Jonathan Stuart Leibowitz, now Jon Stewart, from his New Jersey boyhood through the standard struggle of the stand-up comedian - part time jobs and late night gigs at New York’s comedy clubs. It will shine a spotlight on his early television shows and movies, including rare video from his early career, to show his transformation into the dominant American commentator of our time.
Bloomberg Game Changers - Virgin Group, Richard Branson 1.0	Before the current crop of internet-driven twenty-something billionaires, there was Richard Branson. The hippie entrepreneur built a branding empire around the 60s valies of adventure and fun. From Virgin Records to Virgin Airlines to Virgin Galactic, he took the power and possibilities of branding to new heights. In the process, he reinvented the role of the entrepreneur becoming his own best pitchman and turning himself into a living symbol of the Virgin brand.
Bloomberg Game Changers - Vogue, Anna Wintour 1.0	Bloomberg Game Changers profiles Vogue magazine Editor-in-Chief Anna Wintour. This program features interviews with Chuck Townsend, chief executive officer of Conde Nast Publications Inc.; fashion designer Vera Wang; Tom Florio, former publishing director of Vogue; Ed Nardoza, editor-in-chief of Women’s Wear Daily; Emily Rafferty, president of the Metropolitan Museum of Art; and Patrick Robinson, executive vice president of global design at Gap Inc.
Bloomberg Game Changers - Warren Buffett 1.0	Warren Buffett has - for decades – held a unparalleled position in American finance. He is not only a legendary investor with an astounding success rate, and a billionaire forty times over; he is also – by far - the most respected businessman in America. His company, Berkshire Hathaway, is a 164 billion dollar enterprise encompassing more than 70 different companies, and a stock price well over 100 thousand dollars a share. And to add to his singular status, the "Oracle of Omaha" has done it all while living and working far away from the centers of finance in New York or California.
Bloomberg Studio 1.0 - Arianna Huffington 1.0	Bloomberg West's Emily Chang sits down with the biggest influencers in technology -- to find out who they are, how they got there, and where they're going. Arianna Huffington joins host Emily Chang on Bloomberg's Studio 1.0 to discuss The Sleep Revolution, and the future of media strategy.
Bloomberg Studio 1.0 - Harvard University, Drew Faust 1.0	Drew Faust, outgoing president of Harvard University, joins Bloomberg’s Emily Chang to discuss leading the prestigious university for over a decade, raising record-breaking amounts of capital, tackling thorny issues like immigration and same-sex social clubs, all while fighting to prove an Ivy League education is still worth the rapidly rising cost.
Bloomberg Studio 1.0 - Paypal, Max Levchin 1.0	Founder, CEO, mad scientist. Max Levchin is one of Silicon Valley’s most iconic and serial entrepreneurs. He’s played a role in some of tech’s biggest successes from PayPal to Yahoo to Yelp. Today you can find him in his innovation lab tackling issues like fertility, healthcare and banking. But many years ago, Max Levchin had no country to call home. He fled the Soviet Union and always the entrepreneur, he built a new life in America.
Bloomberg Studio 1.0 - Satya Nadella	Bloomberg West's Emily Chang sits down with the biggest influencers in technology -- to find out who they are, how they got there, and where they're going. Microsoft CEO joins host Emily Chang on Bloomberg Studio 1.0 to discuss Microsoft, the cloud and the broader tech industry.
Bloomberg Studio 1.0 - Sheryl Sandberg 1.0	Bloomberg West's Emily Chang sits down with the biggest influencers in technology -- to find out who they are, how they got there, and where they're going. Facebook COO Sheryl Sandberg joins host Emily Chang on Bloomberg Studio 1.0 to discuss Facebook's company culture and leadership.
Bloomberg Studio 1.0 - Tim Cook 1.0	Bloomberg West's Emily Chang sits down with the biggest influencers in technology -- to find out who they are, how they got there, and where they're going. Apple CEO Tim Cook joins host Emily Chang on Bloomberg Studio 1.0 to discuss the new HomePod speaker, Apple's car ambitions, and the company's relationship with the White House.
Check in with a Thought of the Day 1.0	As a leader, it’s essential to be involved and in touch with your employees by checking in each day. This doesn’t mean micro-management, but management trust and communication. With many workforces and teams operating virtually, it’s challenging to create and establish personal bonds with your employees, making staying in touch more crucial than ever before.
Coach for Performance 1.0	The traditional role of a manager has changed significantly throughout the world of business. Gone are managers who command their team and control every facet of the workday; those still leading in this way are likely floundering. Over the last decade, organizations have changed significantly because of the digital age. Many companies have found success by investing in training and learning. In short, the role of managers resembles that of a coach.
Developing Employees Who Stay 1.0	Some people precisely know what they want to do. Venus and Serena Williams, Madonna, Steve Jobs, and many others have been preparing for their chosen careers at a very young age. It's not that way for everyone. Most people don't know what they want to do for a career or how to grow within their company.
Facilitate a Culture of Accountability 1.0	How many times throughout your career have you watched those around you not being held accountable for their actions or lack thereof? What is the accountability system within your department? Is there one? Would everyone working for you recognize this system and if they were asked today would they all answer in the same manner?
Hold Standing One-on-Ones 1.0	The thought of adding more meetings may cause feelings of dread but holding standing one-on-one meetings with your employees allows you to connect and build stronger connections. People can be complex as each person has unique traits and needs. Individual meetings provide you with a phenomenal opportunity to build a stronger team one person at a time.
Inspirational Leadership 3.0	Whether at home, in the workplace or in pursuit of our passion, we can all benefit from becoming better leaders. This course can help you to become a more inspirational leader.
It All Starts with Character 1.0	Leaders demonstrate character by insisting on values, abiding by principles, and upholding both in their daily lives. Employees look to managers not only for guidance but for example. Insisting on good character means everyone must model that behavior. It’s easy to say but it can be hard to implement in the real world. Good character may get you hired, but it is what you do with your character that matters.
Knowing What You Don't Know 1.0	To be a leader means knowing what you know, and more importantly, what you don't know. You can think of knowledge as a two-sided coin; using what you know to make decisions and using what you don't know for growth and improvement. A job is never finished until you’ve determined what you’ve learned. Rarely does everything go wrong or right.
Leadership Suite - Futureproof Your Leadership through Innovation 1.0	What will the future hold for leadership? This Leadership suite course will examine the mindset to adopt when it comes to future planning in management, how you can assess your own company and team’s likely trajectory, some predictions for the next few years, and how you can adapt to the ever-changing business landscape.
Leadership Suite - Multiplier Mindset 1.0	Managers who boost their employees, rather than over controlling things, can have many benefits. This course will explain the concept of the multiplier mindset, including what it is, how it can benefit you, and how you can adopt multiplier practices into your own leadership style.
Leadership Suite - Reimagining Leadership 1.0	What will the future hold for leadership? This Leadership suite course will examine the mindset to adopt when it comes to future planning in management, how you can assess your own company and team’s likely trajectory, some predictions for the next few years, and how you can adapt to the ever-changing business landscape.
Leadership Suite - Strategy and Pragmatism 1.0	This course will explain how to get organized, the importance of having a plan, and how to lead in a compassionate and empathetic way, whilst remaining strong and decisive. We’ll look at how having both skillsets – strategy and pragmatism – will make you a great leader.
Leadership versus Management 2.0	Both leaders and managers play key roles in organizations. There’s a space for both, but it’s important to understand that there’s a distinct difference between leaders and managers. In order to effectively lead, you must understand that leadership goes beyond merely telling a person a job that must be done. Leadership entails thinking more about the organization as well as the individuals you lead.
Leading Learning - Coaching Skills 1.0	Coaching is a wonderful thing to do. It's slightly different to mentoring, requires its own set of skills, and isn’t just about positive reinforcement – there's much more to it if you want to really encourage people. If you think you’re up to the challenge of being a great coach, this course is for you.
Leading Learning - Coaching vs Mentoring 1.0	If you’re more experienced in your role, it’s great to give back to the people who want to be where you are someday. Or perhaps you’re someone in need of some career guidance. This course will cover the benefits of both mentoring and coaching, and explain how different scenarios might call for either one.
Leading Learning - Ethical Leadership 1.0	The modern workforce wants to see their leaders practice what they preach. They want leaders who will set moral standards and stick to them. Leaders who lead by example and hold themselves to the same – if not higher - moral standards they do for everyone they lead. In this course, we examine the ethical leadership style. We will define what sets it apart from other leadership styles and identify how to implement ethical leadership in real-life professional scenarios.
Leading Learning - Inclusive Leadership 1.0	How can a leader optimize an organization’s diversity to improve overall performance? The short answer is simple, inclusive leadership. The long answer is a little more complex. But fear not, as this course is here to uncover everything you need to know about becoming an inclusive leader.
Leading Learning - Inspirational Leadership 1.0	The world’s full of examples of bad leaders, from the over-controlling office manager to power-mad dictators. They’re typically characterized as people who force others to follow using rules, policy, and punishment. Thankfully there are many examples of good leaders who, through positivity and vision, inspire others to follow them.  This course will show you what you need to become a genuinely inspirational leader.
Leading Learning - Introduction to Mentoring 1.0	This course will explain the benefits of mentoring programs – covering the ways mentees can get the most from their learning opportunity, and how it can be a worthwhile experience for mentors, too.   Finding a great mentor or mentee is just the beginning. You can’t just meet up sporadically, chat about work, and hope that’s enough. This course will explain how to have a useful, rewarding relationship.
Leading Learning - Leadership and Sustainability 1.0	Sustainability is no longer simply the “ethical option” for doing business. It’s the only option. In this course, we explore how a leader must integrate sustainability into their entire business approach. We’ll identify key traits and behaviors a leader must exhibit to sustain the long-term success of their organization.
Leading Learning - Mindful Leadership 1.0	This course explores how practicing mindfulness techniques can improve your performance as a leader. It will show you how to implement mindfulness in a practical way and explain how you can improve your focus, self-awareness, and empathy, which will enhance how you lead a team.
Leading Learning - Negotiation in the Workplace 1.0	Negotiating and influencing might not come naturally to you, but they’re brilliant workplace skills to master if you want to develop in your career and industry. This course will equip you with the tools and skills to have great negotiations, while also understanding how to be more influential at work.
Leading Learning - Online Networking 1.0	This course explores what it takes to be an effective networker in the digital space. As we live more of our lives online, it’s vital to understand how to use digital tools and platforms to grow your professional network, increase your visibility and capitalize on all the career opportunities you can. In the course, you will gain knowledge of effective online networking techniques you can use in your professional life.
Leading Learning - Successful Networking 1.0	Love it or hate it, networking is an unavoidable part of your professional life. Yet it needn’t be a stressful or uncomfortable process. In fact, if you learn the art of proper networking etiquette, you can build a strong collection of valuable and reliable professional contacts. This course will show you the true value of successful networking by teaching you some skills to help you meet new people, strengthen your professional relationships, and grow your personal network.
Leading Learning - Virtual Negotiation and Influence 1.0	We negotiate in and out of work, whether we know it or not. And we’re drawn to trust and respect the most influential people in our team – whether they’re the boss or not. In this course, we’ll take a look at what virtual negotiation and influence looks like, and how to overcome the challenges it can present.
Master the Art of Negotiating 2.0	The course helps you avoid the fatal flaw of negotiating too early in the sales process. Once you’ve entered the negotiation phase, it’s essential to recognize what type of negotiator you’re dealing with and adjust to create the optimal outcome. This course focuses primarily on how to create balanced agreements with your customers.
Mentoring - Building a Relationship 1.0	Finding a great mentor or mentee is just the beginning. You can’t just meet up sporadically, chat about work, and hope that’s enough. If you’re going to do it, you may as well make the absolute most of your mentoring partnership, so that everyone comes away richer from the experience.
Mentoring - Finding a Mentor 1.0	So, you know you want to find a mentor. But what are the best ways to go about it? Picking just anyone senior to be your mentor probably won’t help you. Remember, your time is precious, too. You want to find someone specific who will help you to achieve certain goals.
Mentoring - Mentees 1.0	Mentees – the lovely people just starting out, who want to learn, who want to be successful, and who are ready to learn. But being a great mentee isn’t just about turning up. This course is all about how to be the best mentee possible, and how to get the most of this learning opportunity.
Mentoring - Mentors 1.0	Senior professionals: remember when you were just starting out? Remember how you struggled, you misunderstood stuff, and stumbled your way through your work life? Now think, what if you could help someone else through that? Well… you can.
Mentoring - What is Mentoring 1.0	Mentoring isn’t just about one person helping another out. The whole point is to create a rewarding experience for both parties. And if you’re in a fortunate position, it’s great to give back to the people who want to be where you are someday.
Model the Way 1.0	Showing your employees behavior you want them to emulate, is the first step in creating successful and cohesive teams. It’s important to understand how to lead your team or company to success by modeling successful behavior.
Performance - Coaching Conversations 1.0	Coaching conversations can be an unpleasant part of a manager’s job. Not many people like to hear that they are not performing adequately. Managers tend to fear these conversations, worried that the conversation will turn highly personal and ugly. Although providing negative feedback is unavoidable, there are ways to make the conversation smoother and more productive in the long term.
Performance and Feedback Coaching 1.0	According to the International Coaches Federation, coaching is partnering with individuals in a thought provoking and creative process that inspires them to maximize their personal and professional potential. This is particularly important in today's uncertain and complex work environment. This course is designed for managers seeking new approaches to enhance employee performance. Coaching is a powerful leadership style that moves away from telling people what to do and fixing problems. Instead, questioning by the manager taps into the employee’s problem solving abilities, motivation and commitment.
Stand Up for What You Believe 1.0	So much of leadership is about drawing a line in the sand and standing behind it. Such decisions require fortitude, strength of character, and plain old guts. Courage tends to rise to the forefront in times of stress. When people see their leaders making the tough calls, they feel emboldened to follow suit. Courage is essential to cohesion that is based on principle, not expediency.
Tap into Their Passion, Unleash the Energy 1.0	How can you inspire passion and energy in your employees and your workplace? A good leader understands that to find the purposeful drive in each person, you need to reach them on an emotional and visceral level. By understanding what each person on your team loves – what excites them – will then turn their working into something closer to play. Tapping into this will engage your employees and retain your best talent.
The Buck Stops Here 1.0	Accountability. Will you stand up and take the hit when things go sour? By contrast, do you have the capacity to step aside from the spotlight when things go well? Those questions address the root of accountability, responsibility, and recognition.
The Heart of a Leader 1.0	Leadership is a crucial factor in the success or failure of a company or business. Your ability to step forward and lead your enterprise to success in competitive markets is both essential and irreplaceable. You need to identify the qualities of great leadership before you can put them into play in your own career.
The Pygmalion Effect 1.0	The "Pygmalion Effect" is an interesting and useful tool to develop your employees. As a leader you create high expectations for your employees and in turn they will work towards meeting and exceeding those expectations. But remember, there can be a fine line between high expectations and unrealistic expectations. The first encourages growth; the latter encourages failure.
Understanding Successful Negotiation 1.0	A common way that people deal with conflict is through negotiation. Negotiation is a process where two or more parties work toward an agreement. Negotiation is prevalent across almost every line of work and industry. While some people may feel confident in their negotiating skills, many people don’t know how to properly plan for a negotiation and may even feel anxious about it. In this course, we will learn the five phases of negotiation. You will also learn about different methods of negotiation like mediation and arbitration.

Courses & Descriptions
A Tactical Guide to SEO and PPC - Part One 1.0	Search engine optimization and pay-per-click (PPC), are incredibly effective ways to drive traffic for your website. But how do you ensure that you're driving traffic that results in conversions? And when it comes to SEO, how can you amplify your efforts? And for PPC, how do you know you're making the most of your spend?
A Tactical Guide to SEO and PPC - Part Two 1.0	It's important to have a tactical understanding of how to uncover long tail keyword opportunities that can drive highly qualified visitors to your site. Learn to maximize the utility of your online advertising spend through better segmentation and utilize AB testing and measurement. Don’t be afraid and embrace new marketing strategies, while avoiding the common mistakes that hurt online marketing quality.
Benefits of Events that Drive ROI - Part One 1.0	Events can be an incredibly useful channel for organizations—particularly if you're in a niche space. But their reputation for being an expensive, time-consuming, high-effort, low-payoff channel has left some marketers gun-shy. If you can master modern events and track ROI, you'll be a step ahead of the game and be able to uncover new opportunities to directly drive revenue.
Benefits of Events that Drive ROI - Part Three 1.0	Deciding on the right event and the desired outcome, is your first step in driving ROI through the event space. Now you have to take that plan and put it into action. Whether you're hosting an event or sponsoring an event, no matter what kind of an event you're doing, there's some things that you’ll need to do to get set up before, during and after, to make sure that event is a success.
Benefits of Events that Drive ROI - Part Two 1.0	Understanding the events to choose from and how they fit into your budget, will narrow down the selection or selections that are right for your company. Depending on the type of results your company is trying to achieve, some events will be more beneficial than others. Choosing the right fit will help drive your ROI.
Blocklist Basics 1.0	Your marketing team probably cringes when the subject of blacklists is mentioned. Should you be scared of blacklists, or is it a normal business topic? If you have done your research about your customers and the optimum way to reach them is through email, you’ll need to ensure that the email doesn’t appear on a blacklist. If you end up on a blacklist, your marketing efforts for this customer or group of customers is wasted.
Consumer Behavior 1.0	Most buyers run through a series of steps in deciding whether to purchase a particular product. Some purchases are made without much thought; other purchases, however, require considerable thought. Let’s revisit that decision as a means of examining the five steps that are involved in the consumer buying process.
Creating Value with Supply Chains 1.0	To be competitive, companies must produce quality products, sell them at reasonable prices, and make them available to customers at the right place at the right time. The main purpose of a value chain is to add value to the product to make it presentable to the client. This is often achieved via packaging, marketing, and sales.
Customer Marketing - Part One 1.0	In the past, marketing ended at the point of sale. But in most cases today, your customers are your best salespeople and advocates. Marketers who ignore post-funnel marketing opportunities are losing a big chance to differentiate their business and their brand while uncovering opportunities for revenue.
Customer Marketing - Part Two 1.0	Understand how to launch a customer referral program and work better with customer-facing teams as you roll out your customer marketing efforts. Actively utilizing these processes will impact your organization and increase your marketing ROI.  Customer marketing is a team sport, it's important that you work well with the other teams that have touchpoints with the customer. With that information, define what the role of marketing will be throughout the customer journey after the sale.
Designing Marketing Communications 1.0	What part of an ad grabs your attention? What are the things that stick out to you? Maybe it’s the message, rich photography, graphics, animation, humor, or a snappy tune? Or perhaps, it created an emotional response. Whatever the reason is, you paid attention to the ad because it was designed with an understanding of two important principles: processing and persuasion.
Developing a Value Proposition 1.0	When someone makes a promise to you, there is an expected end result. When that promise is broken, so is the faith and trust you had in that person. It is no different in marketing. When a promise made between marketers and consumers, it is known as a Value Proposition.
Email Marketing 1.0	In spite of the popularity and buzz surrounding new channels like social media and text messaging, email marketing is still one of the best ways to get in touch with your customers and prospects. Too many marketers are still missing out on email's full potential. It can be a slippery slope, since on average, 3,000 marketing emails are sent each day.  How do you stand out from the crowd and not end up in the Spam folder?  There are some simple steps you can take to ensure email marketing is an effective channel for your organization.
Email Marketing - Part One 1.0	In spite of the popularity of new channels like social and SMS, email marketing is here to stay. It can be an incredibly effective channel, yet many Marketers are still missing out on email’s full potential.
Email Marketing - Part Two 1.0	Although there are many digital ways to communicate your brand, email marketing is here to stay. It can be an incredibly effective channel, yet many Marketers are still missing out on email’s full potential.
Essential KPI's 1.0	Understanding your metrics are critical to the success of marketing organizations. Applying context to data helps, and understanding the effectiveness of your marketing to a variety of stakeholders in your organization, will help you make sound marketing decisions. For many marketers, it's not a question of, "Do I measure my marketing?" It's a question of, "What do I measure?" And most importantly, what do you do with the data once you have it?
Essential KPIs for the Modern Marketer - Part One 1.0	If you’re not capturing and measuring Marketing KPIs and metrics on a regular basis, you’re marketing “blind.” For many marketers, it’s not a question of, “Do I measure my marketing?” It’s a question of, “What do I measure!” And most importantly, "what do you do with the data once you have it?" Capturing and analyzing your Marketing KPIs will give you an overview of your efforts and allow you find areas of improvement.
Essential KPIs for the Modern Marketer - Part Two 1.0	Measuring your marketing gives you the data you need to analyze what you're doing. They demonstrate the effectiveness your your marketing campaigns has across all channels. Your executive team will want to see the big picture for every marketing channel and how your efforts positively affect ROI. These metrics may be slightly different than those you measure for your team’s performance but they’re crucial in showing value for your marketing budget.
Ethical Issues in Marketing 1.0	Business ethics is a set of principles and practices that, when applied at every level of a company, maximizes the possibility of long-term profits, protects the company’s good name and the trust of its clients, and creates a comfortable workplace. This workplace is one where employees are encouraged to share their concerns about the company’s ethical culture and the quality of its deliverables.
Exploring Distribution 1.0	Distribution includes all activities involved in getting the right quantity of your product to your customers at the right time and at a reasonable cost. Distribution involves selecting the most appropriate distribution channels and handling the physical distribution of products.
Feedback and Service 1.0	There are two types of feedback that affect customer service. They are customer feedback and team feedback. And yes, I did say team feedback. What happens internally within the organization can directly impact your customer’s satisfaction.
Find Your Brand Voice With Killer Content Marketing - Part One 1.0	Content is the blood that flows through the modern marketers’ veins. With video, texts, infographics, snapchats, in-product announcements, emails, and more, there's a vast mix of audiences, including prospects, customers and influencers. There's an ongoing pressures to deliver content at a rapid cadence, with a consistent brand voice. Mastering content is a challenge. And measuring the impact of your content strategy tougher still.
Find Your Brand Voice With Killer Content Marketing - Part Two 1.0	There's an ongoing pressures to deliver content at a rapid cadence, with a consistent brand voice. Mastering content is a challenge. And measuring the impact of your content strategy tougher still.
Finding Your Brand Voice 1.0	If you're a modern marketer, content is the blood that flows through your veins. You’re a storyteller at heart, and you channel that creativity into a brand story that your audience craves and across the right platform. Measuring the impact of your content strategy is even harder. It's important to write content that resonates with your audience, then use this across the entire funnel.
Forms and Landing Pages 1.0	Would you fly into a city if your plane didn’t have a place to land? The same goes for your customers. Giving them a specific place to land on your website, according to interest, will help increase customer engagement. The landing page typically shows targeted sales content that is a logical extension of the marketing items.
Generational Differences 1.0	In marketing, there are external forces at work, forces which marketers have little control over. To reminisce about Star Wars, “Marketers have as much control over these external factors, as Luke had resisting Darth Vader’s dark side. There are five factors that make up a company’s external marketing environment. The key to successful marketing is meeting the needs of customers. This means knowing what they want right now, not last year.
Guerilla Marketing 1.0	Guerrilla marketing is a strategy in advertising where a company uses shocking or surprise communications in order to endorse a product or service. It is publicity, pure and simple. Guerrilla marketing relies on surprise to make a product’s or brand’s big impression. This surprise creates buzz about that product. It increases consumers' encounter with the product or service as it begins to develop a relationship between the customer and the organization.
Introducing the Marketing Mix 1.0	You’ll need to develop and implement a marketing program designed to reach that market. This program involves a combination of tools called the marketing mix, often referred to as the “four Ps” of marketing, and then was expanded to the “seven Ps” of marketing. The marketing mix refers to the set of actions or tactics, that a company uses to promote its brand or product in the market.
Leading Learning - Analytics and Marketing Data 1.0	Measuring your marketing gives you the data you need to analyze what you're doing. They demonstrate the effectiveness your marketing campaigns has across all channels. Your executive team will want to see the big picture for every marketing channel and how your efforts positively affect ROI. These metrics may be slightly different than those you measure for your team’s performance but they’re crucial in showing value for your marketing budget.
Leading Learning - Digital Marketing Foundations 1.0	Technology has changed the field of marketing and will continue to do so well into the future. Face-to-face customer interactions are rare; how do you reach your customers without the message feeling diluted and generic? Who is your target audience and what is their preferred platform or device for communication? Oftentimes, most of your target customers may have more than one. You may have buyers who interact on social media but purchase on your website. Knowing these habits will allow you to tailor your message and how you will deliver it.
Leading Learning - Introduction to Marketing 1.0	You have one line to tell your product story; fifteen seconds to grab a buyer's attention. Did that capture your attention? Find out how to attract consumers to your organization by creating an engaging brand message and deliver that with the right marketing to benefit your organization. Tell the best product story – the right product story – for your business.
Leading Learning - Social Media Marketing 1.0	Most of the internet advertising growth in the United States today can be attributed to sites like Facebook, Twitter and Instagram and other social sites—and this percentage is always on the rise. If you don't have a strategy for making smart investments in these channels, you're missing out on marketing opportunities.
Managing Change 1.0	If there is one thing that is constant, it’s change, especially in customer service. Customers change, laws change, issues change, and even staff changes. How do you embrace change without the feeling of constant upheaval? Technology and customer expectations have changed how we approach customer service. The use of technology, in some cases, has sanitized the customer service experience. How do you remain efficient, but still offer personal and excellent customer service?
Marketing Innovation 1.0	Is your marketing department innovated? Marketing innovation is the implementation of a new marketing method involving significant changes in product design or packaging, product placement, product promotion, or pricing. Innovation must be the number one priority for almost every company. To be successful, companies need to contribute equal amounts of resources to market new offerings as they do in generating new product ideas.
Marketing Metrics 1.0	Have you ever wondered how your marketing efforts are resulting in sales? Love them or hate them, statistics are the answer. Marketing Metrics are statistics used by marketing departments to demonstrate the effectiveness of a company’s marketing campaigns across all channels. Most marketing departments use their content across multiple channels. With many channels being used, the marketing teams should actively track progress and performance with marketing metrics.
Marketing Strategies that Drive Effectiveness 2.0	Strategic marketing organizations have the capacity to drive incredible value through the entire organization. This course will give you a foundational understanding of how to think strategically to develop, measure and promote a marketing plan that helps you bridge the gap between activities and results.
Marketing the Culture of Your Organization 1.0	How do you determine a company’s culture? More importantly, how will observers and employees learn about the culture of your company? Culture plays an important role in an company; people come to understand the culture through the company’s mission statement, rituals, rules and policies, leadership layout, and stories.
Marketing Your Organizational Culture 1.0	How do you determine a company’s culture? More importantly, how will observers and employees learn about the culture of your company? Culture plays an important role in an organization; people come to understand the culture through the company’s mission statement, rituals, rules and policies, organizational layout, and stories.
Marketing: Account Based Marketing 1.0	If you want to really maximize your leads and revenue from accounts you’ve identified as being particularly high-value, there are plenty of worse practices out there than account-based marketing. It’s a great way to target your marketing towards key prospects. This course will examine what account-based marketing is, the ways it can be beneficial, what to consider when implementing it, and examples of it.
Marketing: Execution Plan 1.0	This execution course will cover the key learning objectives from the Marketing arm of the Revenue Enablement suite of courses. The learner plays a marketing executive tasked with decision-making around major marketing concepts and functions. The choices made in these scenarios are assessed against the learning gained from the Marketing channel.
Marketing: Key Marketing KPIs 1.0	In marketing, you should have goals. Outcomes you want to achieve. And to know if you’re moving towards them at an appropriate pace, you need to measure these goals against activity. Those are your KPIs. This course will examine the key marketing KPIs – what they are, why they’re important, and how to go about setting them up.
Marketing: Lead Sources 1.0	Lead sources are an important dataset when it comes to assessing the effectiveness of your marketing. The trouble is they can be hard to ascertain, at times. This course will help. Specifically, it’ll look at what they are, why they’re important, who’s involved, and some best practice tips.
Marketing: Marketing Budgeting 1.0	The process of budgeting for your marketing activities and campaigns may at first appear as the boring bit of an otherwise exciting time. However, budgeting is more than just recording numbers in spreadsheets. In this course we explore how to prepare and optimize your marketing budgeting process. In it we outline the procedures, key responsibilities and other best practice needed to ensure resources are properly allocated to facilitate an overall marketing plan.
Marketing: Marketing Campaign 1.0	A powerful marketing campaign can catapult your product or service to success. Marketing campaigns are targeted towards getting a specific message out to your audience, to help you achieve a company objective. This course will examine what marketing campaigns actually are, why they’re useful, some types of campaign, who’s involved, and what you need to think about.
Marketing: Marketing Overview 1.0	If there’s no demand for your product, you won’t see any revenue. Because you can’t make sales if customers aren’t aware of what the business offers. So who is in charge of generating demand? Marketing, that’s who. In this course, we’ll look at the role Marketing plays within a revenue enablement framework. We’ll explore key marketing stages, objectives and responsibilities, and other important considerations you’ll need to think about when taking your products to the market.
Marketing: Marketing Qualified Lead 1.0	Marketing qualified leads or MQLs are the highly coveted leads. They’re the ones all the salespeople want. And why? Well, they’re already engaged. They’ve already shown an interest in the product through interactions with marketing content. And they’ve been vetted; the marketing department have already assessed their sales potential. Creating marketing qualified leads are a way for marketing and sales to pool their insights and resources to ensure effective lead generation and increase sales. This course is going to explore what you need to know when it comes to marketing qualified leads.
Marketing: Messaging 1.0	We look for products that will help us in some way. We are drawn to brands we believe understand our needs. But what compels us to think one brand better understands our needs over its competitors? Well, that’s down to messaging. Messaging is communicating a product's unique value to a target audience. Successful messaging is about focusing on crafting compelling and persuasive marketing materials that resonate with customers' needs, desires, and pain points. In this course, we take a closer look at what is needed to make meaningful and effective messaging.
Marketing: PR 1.0	PR’s an important tool for any organization in terms of favorably swaying the public’s perception of who you are and what you do. This course will examine what PR is, why it’s important, how to assess it, and how to do it.
Marketing: Segmentation 1.0	Market segmentation is a crucial process in marketing that involves dividing a broad target market into subsets of consumers, businesses, or countries with similar needs, preferences, or characteristics. By understanding these differences, you and your organization can tailor your marketing strategies to better serve the unique needs of each customer segment.
Marketing: Targeting 1.0	Let’s use an obvious analogy. If you want to hit a target, you need to know where you’re aiming. Otherwise, you’re just blindly sending shots out in the wild. And it’s the same when it comes to bringing a product to market. You need to know who the product is for and how to reach that desired customer. This is the basic thinking behind the process of targeting. In this course we explore targeting and look at the impact it has on crafting effective marketing campaigns.
Multi-Channel Marketing - Coordination, Cohesion and Results 2.0	The modern consumer expects to be able to interact with your brand through a variety of channels. Multiple touch points introduce complexity and makes it difficult to maintain a clear message and consistent value propositions. When channel strategy works well, every touch point strengthens engagement and perception of your brand. So how do you bring it all together?
Nurture Campaigns 1.0	A campaign is an inanimate object – why would it need love and support? Essentially, nurturing is building a relationship. But instead of establishing a relationship with a person or close friend, you’ll be examining how leads or prospects interact with your organization. Of course, customers need to know that their best interests are being kept in mind before they begin dealing with any company. They need the reassurance of your reliability and that you will continually provide value. This relationship must be nurtured.
Pricing a Product 2.0	Pricing a product involves a certain amount of trial and error because there are so many factors to consider. Pricing is the second of the seven Ps in the marketing mix. If you price too high, a lot of people simply won’t buy your product. Or you might find yourself facing competition from some other supplier that thinks it can beat your price. On the other hand, if you price too low, you might not make enough of a profit to stay in business. So how do you decide on a price?
Project Stakeholders 1.0	You may have a solid grasp on your company’s org chart, but stakeholders can be a little more difficult to spot than you might think. There may be more stakeholders connected to your project than are obvious when you first sit down to work on a project. It’s important to identify and analyze the concerns, issues, and influences that various stakeholders can have on your projects. It’s helpful to understand who they are, how they affect your project, and make them your project champions.
Promoting a Product 2.0	Your promotion mix, how you communicate with customers, may include advertising, personal selling, sales promotion, and publicity – likely a mix of all them. These are all tools for telling people about your product and persuading potential customers, whether consumers or organizational users, to buy it.
Selecting Target Markets 2.0	One of the most important things to do in marketing is to identify who your target audience is. It may seem basic or obvious, but it’s incredibly important and not always done correctly. It is hard to connect with a large group of customers with varied demographics, but relationships between consumers and the organization are valuable, and often overlooked.
Service Marketing 1.0	Service marketing is a wide grouping of marketing strategies concentrating on selling anything that is not a physical product. Any method that conveys a service's benefits and appeals to customers is a valid service marketing approach. This can include information about the organization (known as content), promotional agreements, advertisements, and any other kinds of marketing materials.
Setting a Marketing Communications Budget 2.0	You know what a budget is and that you need to keep your spending within your budgeted amount so as to not go over budget. But how do you set up that budget in the first place? What’re the key questions that you need to answer when you’re coming up with your budget? We'll take a look at five key methods to use when developing your marketing budget: Allocated Budget, the Objective and Task method, Competitive Parity, Percentage of Sales, and the Life Cycle approach.
Setting Communication Objectives 2.0	Some very savvy developers thought about what consumers might need, their motivations for products, and developed something to meet a particular need. Next, it was up to the marketing team to set communication objectives to reach their target audience and get their message out there. Ultimately, your marketing communications should answer the consumers' question, “What’s in it for me?”
Social Media Marketing - Part One 1.0	Most of the internet advertising growth in the United States today can be attributed to sites like Facebook, Twitter and Instagram and other social sites—and this percentage is always on the rise. If you don't have a strategy for making smart investments in these channels, you're missing out on marketing opportunities.
Social Media Marketing - Part Two 1.0	Whether you're using Facebook, Twitter, Pinterest or a combination of all those things, there's a set of strategies you'll want to think about that you can employ across all of those channels. The strategies you want to take will depend on the level of investment and resources that you can apply to social media. This also includes the goals that you have for your program. Of course, these goals should always be top of mind as you execute on your plan.
The Basics of Marketing Environment 1.0	The marketing environment of a business consists of an internal and external environment. The internal environment is company-specific and includes owners, workers, machines, materials, etc. The external environment is further divided into two components: micro & macro. The micro or the task environment is also specific to the business, but external. The macro or the broad environment includes larger societal forces which affect the whole.
The Inbound Marketer's Playbook - Part One 1.0	Inbound marketing has become one of the most effective marketing channels. Getting started - and finding success - requires a shift in the way you communicate with customers, prioritize resources, work with sales, and budget and measure success.
The Inbound Marketer's Playbook - Part Three 1.0	Inbound marketing is a refinable process that will allow you to attract your ideal customer by creating valuable content and tailored experiences. It’s important to remember that it should be “refinable” because as your company and buyer evolves, so must your inbound marketing efforts.
The Inbound Marketer's Playbook - Part Two 1.0	Inbound marketing is an effective way to reach your buyer through a variety of channels through aggregated content. To be successful in marketing, you need a solid understanding on your various buyer personas and how your product can solve their perceived need. Once you’re armed with this knowledge, you’re ready to draw your buyers to you.
The Marketing Funnel 1.0	The marketing funnel is the process of converting a visitor into a paying customer. It’s important to focus on the marketing funnel if you want your business’ sales process to be effective. Like a funnel, marketers throw out a broad net to grab as many leads as feasible, and then slowly cultivate and nurture potential customers through the buying decision, slimming down these candidates in each stage of the funnel.
The New Era of Marketing 1.0	Some marketing leaders are referring to today’s marketing field as the new era of marketing magic. This may sound to you like a completely digital future structured by devices and organizations; however, it’s the opposite. In this new world, consumers are the bosses. Thanks to the internet, consumers can immediately know everything about products and companies. These consumers make on-the-spot decisions about which brands deserve their loyalty.
The Role of Public Relations in Earned Media 1.0	In watching the morning news, you may be watching more than just the news. There are most likely stories featuring a product or service. What you watch or listen to on the radio is earned media. Earned media is news content featuring your brand, product or service. Earned media coverage comes from media that includes your company, product, service, expert, opinion, or ideas in a news story - online, print, radio, TV, podcast, etc.
Tracking Marketing and Communication Campaigns 1.0	Just like any role in a company, in marketing, you need to know that what doing is actually working. In engineering and development, reports monitor software downtime and support tickets. In customer service, they’re reports for support calls and customer satisfaction. Now, why is it specifically important to track and report on marketing campaigns? For these three reasons to measure your performance, to respond in real time and to plan better for next time.
Understanding Integrated Marketing Communications 1.0	Integrated marketing communications is an approach to promoting a message through multiple strategies that work together and reinforce one another. For example, a company may promote a new logo, slogan, or strategy through multiple media such as print, television, web, and social networks. Each approach may be slightly different for the specific medium, but they'll all direct the audience to the same message. The multiple media strategy can be designed in countless ways for maximizing creativity.
What is Marketing? 1.0	Marketing is all the processes involved in getting a product or service from the manufacturer or seller to the ultimate consumer. It includes creating the product or service concept, identifying who is likely to purchase it, promoting it, and moving it through the proper selling channels. In addition, marketing is the process of understanding your customers and building and maintaining relationships with them. You should determine and pursue the ones that work best for you, and a unified approach between the Marketing and Sales teams.

Courses & Descriptions
A New Way to Train Employees 2.0	Employee training and development is the process of developing employee’s personal and organizational skills, knowledge, and abilities. Today, employee training has evolved to be more interactive and engaging for the trainee. Advances in workplace technology make orientations and company-wide trainings less expensive and more efficient for everyone involved.
Administration of a Collective Bargaining Agreement 2.0	When your business operates under a collective bargaining agreement, it means that its employees are unionized and have negotiated a contract acceptable to both employees and management. When employees feel mistreated or that their contract was breached, there is an official union process—a grievance—that is used to resolve the issue. This is a formal negotiation in which certain practices must be met.
Analyzing Pay Theories 1.0	Providing fair and equal pay is one matter, but understanding your employees’ perception of fair pay is another. While you may believe employee compensation is satisfactory, it is very possible an employee might believe differently. When it comes to pay, there are many psychological theories behind how to satisfy an employee.
Be a Change Leader 1.0	There’s no way to avoid change in our work lives. Sometimes we can control it, other times we can’t. Jobs or roles change and not always for the better. Our organizations undergo reorganizations and revamp their strategies, and we need to adjust. Yet, most of us don’t deal with change very well.
Beginning Development for Training Programs 1.0	The process of developing a training program can seem daunting—there are many steps. Developing a framework can help make the task more manageable and keep you organized throughout the process. Two of the most important pieces of this framework will be identifying the needs assessment and learning objectives, and the learning styles.
Building Framework for the Development of Training Programs 1.0	What makes a successful training program? In order for a training to be effective, those planning it must think about its delivery method, style, how much money is available, who the audience is, and what the training objectives are.
Career Development Programs 1.0	Career development, sometimes called professional development, should be part of any company’s training program. A career development program is a process to help your employees manage their career, learn new skills, obtain additional education, and take steps to improve themselves personally and professionally. It is a training program of sorts, but crafted specifically for individuals rather than groups.
Changing Organizational Culture 1.0	Most industry leaders believe there is a large amount of evidence demonstrating that culture is a top issue for today’s executives. Research shows, companies with optimistic cultures perform better, have improved productivity, and higher profits than those without a positive culture. Research demonstrates that organizations with a strong culture are positively correlated with strong business results.
Changing Organizational Culture 2.0	Organizational culture is a valuable thing. Companies with a strong culture tend to be much more successful than those without it. Although it’s important to keep culture consistent, change is always inevitable; external pressures and evolutions will sometimes make it necessary to adapt an organizational culture to fit into new patterns.
Changing the Culture of Your Organization 1.0	Culture is buried deeply within an company’s operations and values. It can be very resistant to change, and often businesses don't realize that change is necessary. However, shifting external factors sometimes make it necessary to change the organizational culture. Failure to do so may cause the company to lose opportunities and profits and may even set it up to fail entirely. Knowing when and how to make such changes is an important part of a manager’s skills.
Choosing an Interview Format and Considering Legal Issues 1.0	As a manager, you may be asked to take part in or oversee the hiring process for an open position on your team. How you conduct this process will depend partly on your style and experience and partly on the needs of the position. There are several different interview formats to consider and several legal concerns of which you should be aware before you begin the process.
Compiling Employee Satisfaction Data 1.0	This course offers key research strategies for compiling employee satisfaction data. These strategies are essential elements in creating an employee retention plan.
Completing and Conducting Employee Performance Appraisals 1.0	Managers must give their employees feedback through a systematic performance evaluation system. This is a very important part of management; feedback helps employees understand their strengths and weaknesses, gives them important information about how to improve their work, and increases overall performance. Creating an effective performance appraisal system and implementing it properly are vital to employee success.
Completing the Framework for Developing Training Programs 1.0	Creating a training program is an involved process that requires much planning and gathering of information. Breaking the process into steps is a helpful approach. Once you've completed the initial steps of the process and are in the home stretch, you'll be ready to take on the final three steps: timelines, communication, and measuring effectiveness.
Conducting Effective Meetings 2.0	Leading meetings is an important part of a manager’s job responsibilities. Because so much time is spent in meetings it’s critical managers have the skills to conduct effective meetings.
Conflict Management 3.0	Since conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them. This is important in today’s market more than ever. Everyone is striving to show how valuable they are to the company they work for and, at times, this can lead to disputes with other members of the team. This course provides delegates with the knowledge needed to understand conflict and new skills that can be confidently used to manage conflict in the workplace.
Creating Effective Teams 1.0	Are you team-ready or not—that is what you want to know. Or, to put it differently, the question is not whether you’ll be part of a work team. You will. The question is whether you’ll know how to participate successfully in team-based activities. Teams are discussed all the time, but why are teams so important? There are several reasons. Customer satisfaction improves significantly when you use a team approach. Why do you think that is?
Current Labor Challenges and Labor Laws in the U.S. 2.0	The labor movement in America is currently experiencing several major challenges. Union membership has significantly decreased, employers are focusing more on maintaining employees of nonunion status, and the strength of globalized markets limit unions’ power. However, there are laws in place that help bolster unionization and unions’ bargaining power. If you understand current labor problems and the legal protection of organized labor, you will be better prepared to meet these issues from either direction.
Dealing With Performance Issues 1.0	Dealing with employees who are underperforming in their jobs is perhaps the most difficult jobs you'll undertake, but it is a necessary one. What protocol exists for disciplining employees with performance issues? There are several types of discipline and dispute resolutions that management can utilize to address employee performance issues.
Demystifying Management 1.0	Management is the art of making people and processes work together to achieve a desired outcome. As a new manager, you may feel this role is a bit mysterious and daunting. However, there is no secret formula for success. Proper management is meeting four basic functions, and once you're able to perform those functions, you'll be able to meet and exceed your own expectations.
Designing a Performance Appraisal System 1.0	Some researchers suggest that the performance appraisal system is perhaps one of the most important parts of the organization, while others suggest that performance appraisal systems are ultimately flawed, making them worthless. For the purpose of this discussion, let’s assume you can create a performance appraisal system that provides value to the organization and the employee. When designing this process, recognize that any process has its limitations, but if you plan it correctly, you can minimize some of the flaws.
Determining International Employee Compensation in the U.S 2.0	How do you determine compensation for international employees? There are many variables to think about, including cultural concerns, legal mandates within countries, and cost-of-living considerations. As a manager, you need stay informed about the different types of compensation plans and other potential human resource issues that apply to your organization.
Developing a Compensation Package 1.0	Before you determine your business’s compensation structure, you should learn the foundations about compensation.
Developing Employees 1.0	Have you ever started your first day at a new job feeling upbeat and optimistic, only to walk out at the end of the day thinking that maybe you've taken the wrong job? If this happens too often, your employer may need to revise its approach to orientation—the way it introduces new employees to the organization and their jobs. Starting a new job is a little like beginning college. You can ease this transition for new employees by applying best practices of employee development, especially new employee orientation.
Developing Hospitality Teams 1.0	A basketball team made up of average players can win a championship because of flawless teamwork, coaching genius, and superhuman determination. This situation doesn’t happen very often. Most teams have a Michael Jordan as part of their bench and his talent forces others to rise up to his level of play. Although it can happen, most employees don’t work in a silo, but instead have a skill that contributes to the success of a project or initiative that is part of a team effort. In hospitality a team environment is essential. Throughout the customer journey, various players provide interactions or services from start to finish.
Developing Management Skills 2.0	The first thing you probably will notice in your new job as a manager is that the skills required to succeed are different and perhaps more taxing than the skills required in your previous position. A manager must have technical knowledge of his or her field, but a manager must also be a human resources expert. In this course, we will talk about the skills you need to succeed as a manager.
Developing Team Confidence 1.0	Look beyond performance objectives. All teams focus on what needs to be done and when. Such a focus is essential, but there’s another component to the “what must be done,” and that is “how it must be done.” That’s where the manager gets involved. Managers can set expectations for behavior that govern how employees behave toward each other. By communicating expectations for coordination, cooperation, and collaboration upfront, managers set the tone for how the team will work together.
Driving Change in Hospitality 1.0	Organizations undergo reorganizations and revamp their strategies, and everyone needs to adjust. Many go through change rapidly, yet most of us don’t deal with change very well. But how do you handle change better? By using tactics that will enable you to adapt to change. There are skills you can use to become that champion of change.
Email Management and Ethics 1.0	The main advantage of email is the speed with which we can communicate. With the click of a button, we can share documents, presentations, proposals, even photos. But along with the advantages, comes some potential pitfalls. This course will look at some best practices for using email at work so you can avoid these disadvantages.
Employee Compensation and Benefits 1.0	Most employees, even those who love their jobs, ultimately show up and perform their work to earn a paycheck. But a paycheck isn't the only part of employee compensation, as there are incentives and benefits to consider.
Employee Personality and Fit 1.0	You are interviewing a candidate for a position as a cashier in a supermarket. You need someone polite, courteous, patient, and dependable. The candidate you are talking to seems nice, but how do you know who is the right person for the job? Will the job candidate like the job or get bored? Will they have a lot of accidents on the job or be fired for misconduct? Don't you wish you knew before hiring?
Employee Retention Strategies - Pay for Performance and Work - Life Balance 1.0	What makes good employees stay at their jobs? Employee retention refers to an organization’s goal that competent, hardworking employees remain in their roles with the organization. There are two main strategies for employee retention: pay-for-performance, when employees are rewarded for their achievements, and work-life-balance, which ensures employees can meet both home and work responsibilities.
Employee Rights - Job Protection Rights in the U.S. 2.0	Employees have quite a few legal rights to job protection, which HR professionals must understand and practice to avoid lawsuits and employee conflict.
Employee Rights - Labor Unions in the US 2.0	The importance of unions, and their meaning to your organization and your employees, can be confusing. By learning about the history, purpose, and processes involved with employee-union relations, you will gain understanding of the role unions play in the life of a company.
Employee Rights - Privacy 2.0	What rights do employees have concerning their privacy in the workplace? Several laws exist to protect employee privacy, while still allowing employers to maintain a safe work environment. Failure to follow these laws can expose a company to potential lawsuits and fines, so it’s important to be informed about the various facets of this issue.
Employee Separation, Rightsizing and Layoffs 1.0	Letting an employee go is one of the less pleasant tasks facing managers. However, there are times that it must be done, and there are right ways to do it. It is important to follow the proper procedures so that the whole thing is as painless and efficient as possible.
Evolution of Management 1.0	The past informs the future. Knowing where practices, ideas and philosophies come from is an important part of understanding your role as manager. Our concept of management has evolved over time; whereas once, management focused only on “secretarial skills,” now we have a wide range of sophisticated management theories.
Expatriate Selection and Training 2.0	Sending an employee overseas is a unique assignment. It’s not like being promoted in-house or changing positions from one department to another. This course for HR professionals, executives, and hiring managers addresses important considerations for staffing an international assignment. It covers strategies for selecting and training employees to ensure expatriate success.
Expectancy Theory 1.0	Motivation is one of a manager’s primary duties. If your employees do not want to do their jobs, they will not perform as well; that’s human nature. There are many different ways in which you can motivate your workers to do their jobs, not just adequately but exceptionally. Expectancy Theory is one concept of motivation where the person being asked to do something expects something in return.
Exploring the Need for Labor Unions 2.0	Full time employees have the right to expect that their jobs will provide security and safety, as well as a salary that will allow them to take care of all their physical needs. On the other hand, businesses have their own goals for profit, low operating costs, and commercial growth. Sometimes, these sets of needs are not compatible. When there is conflict, employees may feel the need to form a union, or a formal body responsible for negotiating terms with management.
Extrinsic and Intrinsic Rewards 1.0	In the world of business, you get something when you give something. In order to get your employees to work well, you need to provide them with incentive in order to motivate them. Knowing how to make your employees happy is a major part of becoming an effective motivator.
Family Medical Leave Act for Employees 2.0	Family and Medical Leave Act (FMLA) helps relieve the stress from worrying about keeping your job at an already difficult time in your life. Learn about FMLA, who is covered by the law, types of leave, FMLA protections and their limitations. This course is for employees. There is a course on the same topic for managers.
Family Medical Leave Act for Managers 2.0	FMLA helps relieve employees’ stress from worrying about keeping their job at an already difficult time. This course is for managers and supervisors, to help organizations comply with FMLA obligations. Learn about FMLA, who is covered by the law, types of leave, FMLA protections and limitations. There is a course on the same topic for employees.
Family Violence Awareness – A Workplace Issue 2.0	This course provides information about family violence awareness and how it’s a workplace issue, including how to recognise signs of family violence and how to support a co-worker who may be affected by family violence. The course is responsive and conforms to Double-A Level of the Web Content Accessibility Guidelines (WCAG) 2.0.
Family Violence Awareness – A Workplace Issue (Supervisors and Managers) 2.0	This course provides information about family violence awareness and how it’s a workplace issue, including how to recognise signs of family violence, and how managers can implement a safe culture into their organisation to support co-workers who may be affected by family violence. The course is responsive and conforms to Double-A Level of the Web Content Accessibility Guidelines (WCAG) 2.0.
Five Tips for New Managers and Supervisors 1.0	When first promoted to a managerial or supervisory position, many people might not be fully aware of the differences between their old job and their new job. There are philosophical and practical differences that must be taken into consideration. The more you know about your new role, the more effective a leader you will be from day one. In this course, you will learn five basic tips about being in a position of authority. You will hear about your new responsibilities and skill requirements, the relationship between you and your employees, and the need for deliberate, well-stated goals and actions.
Growing Your Employees 1.0	Job enrichment provides team members with additional duties and an increased level of work content and responsibility. A natural challenge to job enrichment is that not all employees react the same or want the same out of their careers. Nonetheless, this is a simple way to develop those around you and tap into their passion.
Growth Through Personal Development Plans 1.0	To create leadership, you need to grow as a person. And to do that, you need a plan. Personal development plans are a systematic roadmap for ongoing growth. To create high levels of leadership capacity in yourself, you need to pay attention to “soft” goals that increase your knowledge, skills, and abilities.
Handling Conflict and Negotiation Ethically 1.0	Are hardball tactics OK to use? Sometimes a course of action is legal, but is questionable in terms of ethics. Ethics establish a way of doing what is right, fair, and honest. If your counterpart feels you are being unfair or dishonest, he or she is less likely to make any concessions—or even to negotiate with you in the first place.
Handling Conflicts in High-Value Relationships 1.0	Conflict management strategies will help you be more productive both in your work life and in your personal life. The Thomas- Kilmann conflict model discusses five strategies for confronting conflict.
Handling Conflicts in Low-Value Relationships 1.0	Conflict is unavoidable. We will inevitably disagree with people, and sometimes those disagreements can become serious. However, not all conflict should be handled the same way. There are some people who are very important to us—family and friends, and in another way coworkers and bosses; there are other people whom we need for their services but with whom we have very little interaction. These low-value relationships have their own strategies for conflict resolution.
Helping Yourself and Others Through Change 2.0	In this course, we’re going to show how you can help yourself and others through change. We’ll show you how to think about change by examining the things you can control and the things you can’t. We’ll also show you some self-care tips to employ to keep your mind and body healthy during times of change.
Hire Team-Oriented Employees 1.0	Successful teamwork begins with hiring. It is vital to select applicants whose background, experience, and work habits are compatible with the tenets of teamwork.
Hiring Employees 1.0	Hiring new employees is a very complicated process. Before it begins, you should have each step planned out and leave little room for error or impromptu actions. So that you can plan these steps better, it is important that you understand what each one entails.
How Teams Drive Your Business 1.0	Success in hospitality industries around the globe can be summed up in one word. Teamwork. Teams are responsible for achieving specific common goals, and they're generally empowered to make the decisions needed to complete their authorized tasks. Together, the individual team goals should help in the overall organizational goal of increasing occupancy.
How to Avoid and Manage Conflict 2.0	As a manager, you need to manage unhealthy conflict between employees, because it can create a stressful and unproductive work environment. Workplace conflict is a common occurrence and happens everywhere. In the right environment, healthy conflict can lead to innovation and better decisions.
How to Behave at Work Parties - Social Media 3.0	The purpose of this course is to explain the appropriate use of social media at work parties, what the definition of the workplace is, how social media and work parties can be subject to workplace law, and the potential consequences of improper use of social media at work parties.
How To Hire The Right People 1.0	Good people make or break a company, so successful managers make the right hiring decisions. Hiring the wrong person can be costly, and negatively impact other employees and customers. The right hires positively contribute, align with goals, heighten morale and evolve as their jobs change.
Human Resources - The Cornerstone of Successful Organizations 1.0	As a manager, you are vital to your company’s success because you manage your company’s most valuable asset—its people. Regardless of role, every manager must have an understanding of human resources; it is a system that helps us manage people more effectively.
Human Resources Global Strategies in the U.S. 2.0	In a world in which international business is increasingly the norm, it is important that your organization can function on a global scale. There is more to this than simply opening an office in a foreign country. There are unique considerations in all aspects of business functions, from legal and cultural ramifications to economic concerns to operations. Before you expand internationally, you must be aware of how human relations management is conducted.
Identifying Obstacles to Organizational Change 1.0	Organizational change is the movement of a company from one state of affairs to another. Organizational change can take many forms. It may involve a change in a company’s structure, strategy, policies, procedures, technology, or culture. The change may be planned years in advance or may be forced upon a business because of a shift in the environment. Organizational change can be radical and alter the way a business operates, or it may be incremental and slowly change the way things are done. In any case, regardless of the type, change involves letting go of the old ways and adjusting to the new ways. Therefore, it is a process that involves effective people management.
Identifying the Causes of Conflict 1.0	There are many potential root causes for conflict—basically, anything that leads to a disagreement could be a cause. Conflict is common to organizations, especially larger ones, but some companies have more than others. If you understand the common ways in which conflict can bloom, and the potential outcomes for disagreements, you will be better equipped to prevent this issue from getting in the way of your operations.
Implementing Retention Strategies 1.0	How do you get good employees to stay? There are any number of reasons that motivate employees to stay with a company, and understanding those reasons helps lay the foundation for developing a solid retention plan. There are also several strategies companies can use to ensure that good employees are motivated to commit to the company for a long time.
International Law for Expatriates in the US 2.0	When thinking about helping expatriate employees begin a new overseas assignment, HRM has a lot to think about. There are many legal policies and other concerns facing an expatriate depending on the country, including visas and taxes. Part of your job as manager may be to help international employees begin a new job positively, so you need to stay informed about the issues surrounding overseas assignments as they pertain to your organization.
Introducing Human Resource Management 1.0	There is a stereotype of human resources workers as being false empathetic bureaucrats. It’s not a very flattering image. However, a human resource representative’s job is to care about ensuring an organization has a full staff capable of performing daily operations without undue strain. It is also the representative’s job to ensure that the organization’s workforce is safe, happy, and taken care of. It’s a very important part of any organization, and requires a specific, strategic plan.
Introduction to Compensation and Benefits 1.0	Having a good compensation package can offer reasons for employees to stay with an organization. It can be an enticement for recruiting new employees. However, there are other aspects and reasons to having a good compensation package to offer your employees.
Introduction to Discipline 1.0	In every workplace, there are policies and procedures that must be followed.There may come a time when an employee directly under your managerial supervision acts in a way that is at odds with these policies or procedures. When this occurs, consistent disciplinary action is necessary.
Introduction to Employee Assessment 1.0	All too often, managers and employees dread performance evaluations. Sometimes people can respond to criticism with defensiveness and frustration. For this reason, managers may feel awkward giving negative feedback to employees. However, it is of the utmost importance that as a manager, you provide employees with fair feedback, even if that means identifying areas of improvement. By offering evaluations in a systematic way, you can help reduce tension and hard feelings in evaluations by making these assessments less personal.
Introduction to Labor Unions in the U.S. 2.0	Throughout the history of the industrialized world, there has been the threat, and sometimes practice, of exploitation and unfair labor practices. Unions exist to protect their members from these problems. It is important for people in management to understand the history of this practice and the practices and laws surrounding them.
Introduction to Managing Employee Performance 1.0	New employees require a lot of investment of both time and money. The costs to select, hire, and train new employees can be staggering. It can be very disappointing when these employees don't work out. It can be even more disappointing when veteran workers suddenly start showing behavior or performance issues. However, these things do happen. There are many ways in which an employee can damage their own performance or the operation of the whole organization.
Introduction to Performance Appraisals and Appraisal Systems 1.0	People usually want and need feedback about the quality of their work. As with everything, there is a right way and a wrong way to provide your employees with appraisals of their performance. Your ability to evaluate your employees objectively and constructively has a major impact on their success as well as yours.
Key Tools and Knowledge for Team Leading 1.0	What key tools and knowledge is really necessary to successfully create and lead a team? If that seems like a daunting challenge, you’re right! There are many areas to consider when tasked with creating a team, beginning with the pros and cons of teamwork.
Laws Relating to Pay in the U.S. 2.0	Throughout American history, employee rights has caused concern for many employers and organizations. Throughout the 20th century, the United States has instituted a series of legal protections for its labor force, much of which concerns ensuring fair compensation. Failing to follow these laws can result in very serious consequences, including crippling fines and prison time. It is very important that managers understand these laws and the various ways to ensure that they are followed.
Leadership Suite - Impostor Syndrome in New Managers 1.0	Impostor syndrome is not a new concept in the business world. One area where it is noticeably prevalent is in new managers. In this course we will highlight why new managers can often struggle with impostor syndrome, the different ways it can manifest within you, and impart some techniques you can use to conquer the feelings of professional inadequacy.
Leadership Suite - Managing Different Personalities 1.0	To be a great leader, you’ll need to learn who your team members are individually and adapt when connecting with and leading them. We’ll look at how to get the best out of all your people, and look specifically at different communication styles.
Leadership Suite - Multigenerational Management 1.0	Managing a multigenerational team is a unique challenge. There are at least four different generations of employees now within the work force. All with their own unique set of experiences, perspectives, principles and ambitions. In this course we attempt to shine a light on the potential difficulties involved with managing across generations and uncover some best practices for new managers to consider when assuming authority over a multigenerational team.
Leadership Suite - Peer to Leader 1.0	You’re probably wondering how on Earth to make a smooth transition from being everyone’s peer to now managing those people. Don’t worry. This course will walk you through the transition – how to handle it, how to communicate, and how to lead.
Leadership Suite - The Accidental Manager 1.0	Whether you’ve had to pass into people management to reach your career goals or whether your team has been deserted and you’re the most senior person left – it's all good. This course will explain how you can get the most out of this, and how you can do the best by your new team of people.
Leading Learning - Changing Organizational Culture 1.0	Gain insight into how organizational culture contributes to a company’s success or failure. Learn to apply strategies to change and influence your organization’s culture for the better and realize improved employee engagement, employee satisfaction and overall company performance.
Leading Learning - Conflict Management 1.0	Your company will be full of different people with different backgrounds, experiences, points of view, and working styles. Because of this – there’s no avoiding conflict. But that’s not a bad thing. This course will reframe how you view it so that you have the tools to make the most out of conflict.
Leading Learning - Excellent Online Training Delivery 1.0	The COVID-19 pandemic saw a shift to an unprecedented demand for online training. The challenge now is how to create virtual learning environments that are engaging, collaborative and achieve the learning objectives. This course provides structures and strategies, ready for you to use in your next online training program.
Leading Learning - HR for Non HR Managers 1.0	As a manager, it’s important for you to understand HR’s role and how you can collaborate with them to strengthen your organization. It is the one department that interacts with every employee throughout their tenure within an organization from pre-employment until their last day.
Leading Learning - Leading Team Meetings 1.0	Leading a team meeting is an exciting challenge for professionals in any field. Understanding the best ways to conduct a team meeting can help you prepare to make the most of the time and talents of your team members. This course will give you helpful tips on how to lead your team in meetings effectively.
Leading Learning - Managers Guide to Leading Change 1.0	We’ve heard it before “the only constant is change.” Although we all know this to be a true statement, we resist change even when it’s good for us. At its core, change is a people process and people are creatures of habit. We tend to resist taking on new mindsets and behaviors. A key part of your role as a manager is to lead through change. This course will help you do this.
Leading Learning - Managing Conflict Virtually 1.0	The right way to handle conflict is to view it as an opportunity, rather than a problem to avoid. When you approach conflict head on, rather than shying away from it, you get better results. Of course, dealing with conflict virtually presents its own set of problems. This course will help with some useful techniques.
Leading Learning - Powerful Presentations 1.0	Confidently delivering a presentation is a skill most employers and employees’ desire. It doesn’t just happen, you need strategies for organizing content, designing visuals and delivering information. The good news is, all of these are covered in this course, ready for you to use and make your next presentation the best it can be.
Leading Learning - Recruiting Your Best Team 1.0	Leading a high performing team is a dream of most leaders and managers. But high performing and successful teams don’t just happen, they are built. In this course, you will learn how to build a high performing team by employing strategic recruitment techniques that enable to you to identify, recruit, and hire right people for your best team.
Leading Learning - The Change Curve 1.0	Change is always happening and most of us resist or dread it at some point or other. The Change Curve is a useful tool to help organizations navigate change more effectively. This course will help you identify the five stages of change and give you tips on applying the Change Curve to help manage change in your organization.
Leading Learning - Working in Harmony After Conflict 1.0	Once conflict has arisen at work, it’s important to move on in a positive, productive way so that everyone can work in harmony afterwards. Conflict can damage a work relationship, so you need to approach it delicately. This course will give you all the tools to do so.
Leading Team Meetings 2.0	Do you know how to facilitate team meetings without coming across as bossy or demanding? Successful managers know how to inspire groups to reach a consensus by acting as an impartial facilitator. This helps set the team up for success, allowing them to work together towards a solution.
Management Skills - What Does it Take? 1.0	There are many different successful management styles and now that you are in a position of authority, you will become increasingly comfortable with your own personal take on being a manager. However, there are four basic skills that companies look for in their managers: technical skills, human skills, conceptual skills, and motivational skills. With a solid foundation in these four elements of your job, you will create a successful team environment capable of meeting and exceeding your company’s expectations.
Managing Change in your Organization 2.0	When the time comes to make changes to your company, assume you’ll encounter resistance with the change. People get frozen in their habits, expectations and methods, and they can get intimidated when these habits are threatened. When it’s time to change, it’s vital to go through a process of preparation.
Managing Conflict 2.0	Have you ever known someone that was just difficult to get along with? Sometimes, people seem to be looking for a reason to disagree with you. Even if you don’t work with someone like this, conflict will happen, whether it’s between you and an employee, or between two different employees. When conflict does arise, it’ll be up to you to manage it effectively and professionally.
Managing Conflict in the Workplace 2.0	Dealing with conflict at work can be uncomfortable, frustrating, and tiring. However, conflict isn’t necessarily a bad thing—it can help your team and company grow and improve. How you manage it can determine the success of the team, idea, or product. There are different managerial decisions you can make to diffuse and work through conflict, and different styles of managing conflict.
Managing Employee Performance - A Look at Influences and Discipline 1.0	Sometimes, employees just aren't performing the way you want them to. This may simply be because they don't have the skills, or knowledge required to succeed, but there are other influences that can cause a person to perform less than adequately. Sometimes, addressing these influences directly will solve the problem; other times, you will have to take disciplinary action. Recognizing these influences and knowing the right way to discipline employees will help you to get your employees to the level you want.
Managing Team Development 1.0	Teams are groups of individuals who have come together under a common goal. For a team to function well, the members must develop personal relationships with each other, and as we all know, relationships do not happen overnight. There is a series of phases that happen before people make that kind of connection with each other. It is part of your job to guide and develop these connections.
Matching Applicants with Job Specifications and Conducting Interviews 1.0	As a manager, you may be asked to participate in or oversee the hiring process for an open position on your team. There are very many styles of interviewing and many ways to get the information you need to make the right hiring decision. However, there are some standard procedures you should follow.
Minimizing Gossip and Rumor 1.0	Engaging in speculation is a normal and healthy part of being in a group; it’s how people to express and satisfy their curiosity. However, when it’s used as an attack against a person or company, it becomes destructive. We have all seen people and businesses suffer as the result of unfair gossip or rumor. There are ways that you, as manager, can minimize this kind of negative speculation.
Model Effective Confrontation 1.0	As a leader, it’s important to learn how you can model effective confrontation techniques for your employees and approach conflict in a helpful way.  Anyone in management knows that difficult conversations are a major part of the job.
More Methods for Training Delivery 1.0	A well-trained employee is one of a business’s most valuable assets. Depending on the type of training needed, you may choose one delivery method over another. Different delivery methods can provide different advantages to the employee being trained and to your organization. Keep in mind, however, that most good training programs will use a variety of delivery methods.
Motivating Employees - Performance Appraisals 1.0	In many companies, a performance appraisal takes the form of a bureaucratic activity that both employees and supervisors may find confusing and stressful. The problems a poor appraisal process can create may be so severe that many experts suggest abolishing appraisal systems altogether. However, when executed properly performance appraisals are proven to create higher levels of trust between employees and management and increased employee performance and motivation.
Motivating Employees - Performance Incentives 1.0	Incentives are a great way to motivate employees. Financial incentives in particular, if used properly and with alignment to company-wide objectives, can be powerful motivators. Frequently used incentives can take various forms, including standard monetary incentives based on individual performance, creative incentives, and incentives based on corporate activity.
Moving from What to How 1.0	With the growth and progress of a company, it’s often necessary for the organization to be restructured, reorganized, or even completely renewed. When this happens, your employees will look to you for honest communication and unwavering support as everything changes around them.
Onboarding - Best Practices 1.0	Starting a new job can be a daunting prospect. When you have a new job, you have so much to learn, and you're probably uncertain about exactly what you will have to do. You may feel a bit out of place with your new coworkers and you may feel uncomfortable with the new organizational culture. Onboarding is the process where new employees are introduced to all major aspects of their work and are integrated into the company culture. Done correctly, onboarding makes this transition smooth and easy.
Onboarding - Orientations 1.0	Starting a new job can be a daunting prospect. When you have a new job, have so much to learn, and you are probably uncertain about exactly what you will have to do. You may feel a bit out of place with your new coworkers and you may feel uncomfortable with the new organizational culture. Onboarding is the process through which new employees are introduced to all major aspects of their work and are integrated into the culture. Done correctly, onboarding makes this transition smooth and easy.
Onboarding - The Power of Day One 1.0	Starting a new job can be a very difficult experience. It is important that any business or organization helps their new employees feel positive and welcome from their very first day. This is the time where new employees form very strong impressions about your organization; you must work to ensure that these impressions attract them to their new jobs and make them feel at ease.
Onboarding - Transmitting Culture 1.0	When we talk about organizational culture, we're talking about the set of key values, beliefs, and attitudes that are shared among an organization’s members. The organizational culture will affect most aspects of procedures and operations, sometimes through conscious effort and sometimes through unconscious absorption. It is important that you understand your organizational culture and how it can affect your employees.
Onboarding - Why You Should Care 1.0	Why is onboarding important? One of the first impressions a new employee has about an employer is shaped during the onboarding process. Onboarding is an opportunity to introduce important information to new employees and to set them up with the tools they need for success.
Onboarding Tools 1.0	Most organizations have some type of onboarding program for new employees, but not all are effective. The onboarding process is so important because it sets the tone for an employee’s tenure with an organization. Therefore, a well-thought out, well-planned onboarding process lays a solid, positive foundation for a new employee, whereas a poorly planned or poorly executed one can leave the employee feeling unsure or unconfident about their place in the organization. There are many tools you can use to create the type of onboarding program that will set employees up to thrive within your company.
Organizing the Performance Appraisal Process and Conducting Appraisal Interviews 1.0	How do your employees know if they are doing a good job? Performance appraisals are a major part of any HR professional’s job, but they require careful planning and execution. Successfully conducting a performance appraisal should result in a positive outcome for both the employee and the manager, as a well as the organization as a whole.
Orientation - Where Do We Go From Here? 1.0	Have you ever been tossed into a job and left to sink or swim? If so, you know how important thorough orientation can be. Sound hiring decisions, followed by thorough orientation, minimize turnover and boost productivity and morale. In addition, savvy managers cash in on orientation’s opportunity to hit new employees with all the positive aspects about the job, department, and organization before their enthusiasm is dulled by the cynical views of coworkers whose enthusiasm may have diminished.
Pay Types and Considerations 1.0	There are many variables that go into the decisions HRM must make with organizational leadership to determine how employees are paid. Some of the factors to be considered when an organization creates a pay system include things such as the potential growth of the organization, as well as the methods used to incentivize and compensate employees.
Performance - A Manager's Responsibility 1.0	Why is performance management good for business and what are some of the reasons we don't usually do performance management very well? When a manager doesn't deal with poor performance in their location, it becomes poor performance on the part of the manager. We hold managers accountable to the performance of their employees, and to working and developing the quality, effectiveness and efficiency of the employees who work with them.
Performance Appraisal System Errors and Legal Considerations 2.0	Why are performance appraisal systems important and what can possibly go wrong with them? Learn about the potential pitfalls of performance appraisal systems and the legal considerations present.
Performance Appraisals 1.0	Employees generally want their managers to tell them three things: what they should be doing, how well they're doing it, and how they can improve their performance. Good managers address these issues on an ongoing basis and also conduct regular official appraisals. Knowing the best ways to provide this feedback is a tremendous asset for you and your employees.
Practicing Advanced Retention Strategies 1.0	Managers have a profound effect on whether or not employees want to continuing working for the company. In a recent Gallup poll of one million workers, poor management was the top cause of resignations. Incompetent managers, bullying managers, or managers with poor communication skills can seriously damage employee morale, thus leading to a high turnover. Manager training is important to minimizing this negative impact. There are many different ways in which management policy can improve employees’ perception of their jobs.
Productive Conflict Resolution - An Introduction 1.0	When conflict is present in an organization it can cause stress and uncertainty. By reframing how employees think about conflict, and by using team agreements to put a framework for dealing with conflict in place, much of that stress can be redirected into productivity.
Promoting your Staff Effectively 2.0	The course examines what’s called ‘The Peter Principle’. It’s a concept that explains the phenomenon of being promoted to the point of incompetence. A good follower doesn’t necessarily make a good leader, that kind of thing. It looks at the statistics behind this and other promotion issues, and will give you an idea of what you can do to avoid the pitfalls.
Provide Challenge and Support 1.0	You have most likely heard the term, "Provide challenge AND support." However, it’s important to step back and think of the level of challenge and support each person working for you has. Do some team members feel overwhelmed and under-supported? Are others supported, but not necessarily challenged? For each person, this invisible line is always different.
Providing Government-Mandated Benefits 2.0	Although many employee benefits are offered on a voluntary basis, some benefits are required by law. There are set standards for these benefits and for how they are administered. It is important to understand how these work.
Providing Voluntary Benefits - Incentive Pay and Paid Time Off 1.0	How are good employees rewarded? There are many different types of compensation and benefits that help a company stay relevant and competitive to employees. Although types of compensation vary, their purpose is the same: to recruit, reward, and retain the best employees and give a company a competitive advantage.
Providing Voluntary Benefits - Medical Insurance and 401(k)s 1.0	You do not have to provide voluntary benefits to your employees—they are voluntary, after all. However, they can be a tremendous motivator and an excellent retention tool. Although they are useful, they are also costly. It is the duty of HR professionals to choose the most cost-efficient benefits to offer.
Put On Your Manager's Hat 1.0	Congratulations on your promotion! It’s a big step up to the management level, and you may feel a little uncomfortable at first. Management authority Henry Mintzberg has identified ten potential roles that you'll be called on to play. This course will explore these roles according to three categories —interpersonal, informational, and decisional. Upon completion of this course you will understand these various roles that a manager plays.
Recognize and Reward Achievement 1.0	How should you recognize and reward achievement within your organization to help motivate and encourage employees? Let’s face it, reward and recognition are motivators for some individuals. It’s a fundamental part of human nature to seek and respond to rewards. So, how do you reward and recognize your team?
Recruiting New People 1.0	Managers who hire and orient qualified new employees enhance the success of their departments and organization many times over.This is instrumental in maximizing productivity and morale and minimizing turnover. Although the human resources department usually plays an active role in locating potential employees, managers sometimes find that recruiting applicants falls within their job responsibilities as well. In any event, it’s essential to have reliable sources of qualified applicants before you can actively begin the hiring process.
Recruitment - Job Analysis and Job Descriptions 1.0	Job analysis is a formal write-up that explicitly determines the “what and how” of a job. The purpose of a job analysis is to match a job to the employee who performs it, and to determine how employee performance will be assessed.
Recruitment - Process and Strategy 1.0	The recruitment process is an important part of human resource management (or HRM), and it isn't done without proper strategic planning. Recruitment is defined as a process that provides the organization with a pool of qualified job candidates from which to choose. Before a company recruits, it must implement proper staffing plans and forecasting to determine how many people they will need.
Recruitment - Recruitment Strategies, Part One 1.0	You have worked hard to develop effective job analyses, job descriptions, and job specifications, and you are aware of the laws relating to recruitment. So, now it is time to start recruiting! Of course, this means developing a recruitment plan and becoming aware of all your different recruitment options.
Recruitment Law, Part One - IRCA and Patriot Act in the U.S. 2.0	One of the most important parts of Human Resource Management (HRM), is to know all the laws and applying them to all activities the Human Resources department handles. Specifically, with hiring processes, the law is very clear on fair hiring practices that are inclusive to all individuals applying for a job. It is of the utmost importance that you familiarize yourself with the laws affecting the hiring process and communications within your organization.
Recruitment Law, Part Two - EEO Set of Laws in the U.S. 2.0	The Equal Employment Opportunity Commission (EEOC) is a federal agency charged with the task of enforcing federal employment discrimination laws. While you may know about the EEOC, they are worth mentioning in relation to the recruitment process. In order avoid legal matters, understanding how the EEOC plays a role in recruiting is essential.
Recruitment Strategies, Part Two 1.0	Where can you find qualified candidates for the open positions in your organization? There are many different recruitment sources; some reliant on the most current technology, and some from more traditional channels. You can use one tried and true source, or a variety of these sources from which to draw a pool of qualified job candidates.
Retaining Your Best People 1.0	Part of the job of a human resources manager is to develop strategies to keep employees from leaving the company. The more you retain your employees, the more efficient and successful your organization becomes. To do this, you must gather data about the satisfaction of your current employees and use that information to develop specific retention plans. However, before you take those steps, you should understand some theories of job satisfaction and dissatisfaction.
Right People - Right Roles 1.0	We’ve all heard stories about someone not being the “right fit,” but in the highly competitive world of hospitality, it’s crucial to get that fit right. So how do you do that? Start by identifying a few people on each team that are exceptional in their role - those traits each person embodies becomes your benchmark. Then set out to find individuals who fit or exceed those expectations.
Selecting New Employees - Criteria Development and Resume Review 1.0	When a new position opens on your team, you will likely be responsible for making the hiring decision. As with most aspects of management, the hiring process should be specifically planned out. Knowing the kind of person you want to hire, and knowing how to use résumés to determine qualified candidates will be a valuable tool in making sure you select the right candidate.
Selecting New Employees - Interview Methods and Avoiding Mistakes 1.0	We have all been through a process of interviewing, evaluation, and hiring; it is an unavoidable part of the business world. Some may have encountered people who were not successful at conducting a smooth interviewing process and some of you may even have turned down a job offer based on a poor application experience. It is important for managers to understand how to create and execute a hiring process properly, without making the common mistakes.
Selecting New Employees - Making the Offer 1.0	Selecting the appropriate candidate for a job is not the end of the hiring process. The next step is to make sure you offer an appropriate compensation to your selected candidate. Presenting an employment offer improperly can have negative effects on the candidate’s employment, even going so far as to make that candidate seek employment elsewhere. With the right care and attention to detail, you can make the candidate’s, now a new employee, first experience valuable and exciting.
Selecting New Employees - Selection Methods 1.0	Selecting new employees can be a lengthy and costly process. It’s important to get through the process as effectively and efficiently as possible. Using the right selection method is a big step in the right direction.
Selecting New Employees - Testing 1.0	Resumes and interviews are not the only ways to select people for a job. Many organizations test their candidate's’ aptitudes, personality, or other skills to make sure that they will be a good fit. Whether you will administer tests and what those tests should be, will depend heavily on what position you are hiring for. It is important for you to understand the kinds of tests available to you.
Selecting New Employees - The Selection Process 1.0	Whether because of employee turnover or company growth, new employees must be selected and hired, sometimes on a frequent basis. There is much to consider when selecting new employees, including the cost in doing so and what type of process should be followed.
Selecting New Employees - Types of Interviews and Interview Questions 1.0	Interviewing people costs time and money. After candidates make it through the initial screening, it is very important to conduct good interviews so that you can efficiently select the right candidate. Many businesses have lost time and money because their new employees couldn't perform the job or just plain quit. Knowing the different interview options available to you will help you in this process.
Self-Evaluation and Common Pitfalls in Performance Appraisals 1.0	Some managers ask employees to evaluate themselves as a preface to the formal review. In addition to being a constructive experience for your people, this practice broadens the base of information you can use to prepare the official evaluation.
Staffing Internationally 2.0	Is your organization establishing a new overseas operation? One of the biggest decisions you’ll make is how to staff your new venture. Here, you’ll learn the three main strategies for staffing an overseas operation and the benefits and pitfalls of each.
Team Cohesion - The Employee Experience 1.0	Promoting good team cohesion has never been more difficult or more important. Employees are often spread out, sometimes on a global scale, making it a challenge to build truly unified and resilient teams. This course will examine team cohesion from an employee’s point of view. You’ll learn how to recognize good and bad team cohesion and see how conflict plays a vital role in cohesive teams. We’ll also give you some practical steps to take to improve cohesion on your team.
Team Cohesion - The Leadership Perspective 1.0	Promoting good team cohesion has never been more difficult or more important. Employees are often spread out, sometimes on a global scale, making it a challenge to build truly unified and resilient teams. This course will look at team cohesion from a leadership perspective. You’ll learn about the impact team cohesion has on performance and outcomes, as well as how to use preemptive conflict management as a tool to build cohesion. We’ll also give you some practical steps to take to improve cohesion on your team.
Terminating Employees 1.0	Terminating employees is the most stressful and unpleasant task that managers face, but virtually everyone must deal with it sooner or later. This course is designed to prepare managers with the tools they need to prepare for and conduct employment termination interviews in a way that both demonstrates respect for the terminated employee and protects the organization from risk.
The Collective Bargaining Process in the U.S. 2.0	When employees of an organization vote to unionize, the process for collective bargaining begins. Collective bargaining is the process of negotiations between the company and representatives of the union. The goal is for management and the union to reach a contract agreement, which is put into place for a specified period of time. Once this time is up, a new contract is negotiated.
The Cross Purpose Trap 1.0	Sometimes people in the same organization are working for opposing goals. This practice is mutually destructive. Reconciling people and objectives is a leader’s job. How do you avoid the cross-purposes trap?
The Decision-Making Process, Part One 1.0	Systematizing an important process can reduce both stress and errors. This course breaks down the decision-making process by exploring how to best identify problems and developing solutions. We will begin by explaining the importance of identifying core issues by evaluating what is actually wrong rather than just the symptoms. We will then discuss how to develop solutions including tips for brainstorming, solution elimination, and incubation.
The Decision-Making Process, Part Two 1.0	A single decision can bolster or derail a career. Given the importance of decisions and the frequency with which they must be made, it’s important to know how to come to a conclusion and make the best decision for a given situation. The decision making process is not one that occurs in a single step. It is also not a process that occurs in a vacuum, as it involves and impacts multiple parties.
The Disciplinary and Grievances Process 1.0	Disciplinary meetings and accepting employee grievances are highly volatile moments in any manager’s experience. Since no two situations or employees are identical, there’s no seamless set of guidelines for what you should say and do. However you handle these situations, it is important that you approach them with common sense, insight, and empathy. There are general recommendations for what you should say or do which we shall examine.
The External Environment 1.0	One thing that all businesses have in common is the need for the ability to change their products or services and processes to meet modern times. Depending on the type of company you work for, change may happen very slowly over time, or it happens frequently and quite fast. Regardless of whether or not your company makes changes slowly or quickly, to stay successful and relevant businesses must be able to respond to the ever-evolving external elements that impact the way business is done.
The Four Levels of Management 1.0	Organizations effectively function as a result of their leadership. Absent effective leadership, there is no way for a company to implement its strategic intent and ultimately reach its goals. From the top level executives down to first line managers, the varying levels of management must work together to ensure organizational success.
The Four Stages of Employee Training 1.0	What type of training does a new employee need to be successful in their job? Employees thrive when expectations and responsibilities are made clear from the beginning. Effective training is key to the success and retention of new employees and as an employer you should be well-versed in the various steps required.
The Progressive Discipline Process 1.0	Progressive discipline is a universal practice today. It typically starts with an oral reprimand and policy restatement for minor offenses and escalates to more severe action depending on the gravity and frequency of the infraction. As a manager, it’s important to familiarize yourself with the appropriate disciplinary actions required for various types of offenses.
The U.S. Legal Environment in Human Resources 2.0	If you remember your United States history lessons, you will know that the Industrial Revolution sparked a serious backlash about employee rights. Over the last century, the U.S. has instituted a series of legal protections for its labor force. Failing to follow these laws diligently can result in very serious consequences, including crippling fines and prison time. It is very important that you understand these laws.
Thomas-Kilmann Conflict Model 1.0	The Thomas-Kilmann Conflict Model is a model that will bring you a tremendous amount of help as you learn to deal with conflict in a more productive and intentional way. This model encourages you to think about what you are trying to accomplish when you get into a conflict, allowing you to implement strategies that will allow for an optimal outcome.
Tips for Conducting a Performance Evaluation 1.0	Being evaluated is a necessary part of professional development; if you don’t know how well you perform your job, it’s difficult to improve and grow. However, it’s possible for a performance evaluation to be an obstacle rather than a benefit. Evaluations that damage confidence or recommend vague, unattainable goals can hinder an employee’s performance rather than bolster it. It is important to know the right ways to evaluate your employees’ performance.
Top 10 Mistakes of Managers 1.0	Moving into a management position brings many new challenges and rewards. As you learn to navigate your new role as manager, you will naturally make some mistakes. Knowing what some of the most common mistakes are can help you avoid problems in advance.
Tracking Progress with Controls 1.0	Project controls measure the pulse of progress, but too much red tape (reports, status meetings, and other bureaucratic flak) strangles employees’ initiative and creativity. Controls that become an end in themselves instead of a means to an end are a burden on everyone By the end of this course, you will be able to identify three categories of controls as well as tactics for introducing ideal controls in order to create a progressive work environment without stifling creativity.
Training Delivery Methods 1.0	There are many types of trainings available in the modern workplace. Which type of training a manager chooses depends on the type of ambiance desired, the employees being training, and the goals of the training. There are pros and cons to each training delivery method, and these should be considered during the development process.
Transitioning to Management - The First Year 2.0	Moving into a management position can create a profound psychological transition. Many people experience concern, even fear, that they won't be able to meet their new responsibilities. Others feel they can take unfair advantage of their new authority. When you understand the transition, you can be better prepared to ensure your promotion is smooth and that you are capable of performing above your expectations.
Types of Professional Training for Employees 1.0	In many jobs, professional training is an ongoing process. Successful organizations expect continuing education and/or training to stay current with changes in their field. This continued professional training, may be required by your organization or through the certification or professional license, which the employee holds. Technology, laws and policy, as well as external factors are constantly changing, and your employees must keep up with these evolution's.
Types of Training for Employees 1.0	What types of training are important for employees, both new and established? Depending on the field you are in, there will be specific types of employee training you'll need to be aware of, including technical training, quality training, and skills and soft skills training.
Understanding and Investigating Performance Issues 1.0	One of the duties of a manager or HR representative is to address employee performance issues. Therefore, it’s important to know your company’s policies and procedures, which address job performance; this knowledge will let you know what course to take, and what your options are.
Understanding Conflict 1.0	Identifying social issues, such as conflict, can help you understand how they can derail companies and individuals alike—and what to do to prevent such consequences from happening to you. You’ll see that managing conflict and engaging in effective negotiation are both key for effective organizational behavior within organizations as well as daily life.
Understanding Conflict in the Workplace 1.0	Most people are uncomfortable with conflict, but is conflict always bad? There are different types of conflict, resulting in pros and cons within an organization. Perhaps the most important thing to realize is that managing conflict and engaging in effective negotiation are key to nurturing and preserving working relationships and fostering a positive work environment.
Understanding Performance Appraisal Methods, Part One 1.0	It is very important that employees are appraised and evaluated on a regular basis. Not only does this give management a way to objectively understand each employee’s strengths and weaknesses, but it also allows the employees to know how they can improve the quality of their work. There are many different methods for appraising performance. Which one is the most effective for your company depends on your industry and on the specific job; however, many businesses prefer to use several methods in combination.
Understanding Performance Appraisal Methods, Part Three 1.0	It is very important that employees are appraised and evaluated on a regular basis. Not only does this give management a way to objectively understand each employee’s strengths and weaknesses, but it also allows the employees to know how they can improve the quality of their work. There are many different methods for appraising performance. Which one is the most effective for your company depends on your industry and on the specific job; however, it is important to understand several different methods and why a business may choose one over another.
Understanding Performance Appraisal Methods, Part Two 1.0	You may already know that establishing a systematic performance appraisal benefits your organization, including yourself as a manager and your employees. However, the type of system you decide to use may vary greatly depending on your organization and the nature of work performed by employees. Certain types of appraisals may be more thorough, but will require unrealistic time and effort on the part of a manager in a large company.
Understanding the Impact of Culture in Your Organization 1.0	How does the culture of a company inform employee conduct and company success? Culture is an important part of how a company runs, how its employees act, and even how successful the business can become.
Unionization and Corporate Resistance in the U.S. 2.0	Although unions are currently in decline in America, they still can have a lot of influence. Sometimes, employees who feel disgruntled may decide to unionize at a business that has traditionally been nonunion. This can cause a great deal of difficulty for both employees and employers. You should know how to handle it if your employees start to go through this process.
What is New Employee Onboarding? 1.0	The first day of a new job can be quite overwhelming. Although employees are eager to start their work, they don’t know their coworkers, they don’t know their boss’s expectations, and they don’t know what it will be like to work at this new, unfamiliar place. An organization that plans a fulsome onboarding process will help new employees’ integration be painless and fruitful.
What Makes a Great Place to Work 1.0	Happy employees are motivated employees. The better people feel about their jobs, the harder they work. Most people report that they are happiest with their work when they are challenged, respected, treated fairly, and appreciated. People want to feel pride in their work, feel that they make a difference, and feel that they have the opportunity to grow their careers. The best managers understand their employees’ wants and needs and work to fulfill them.
What Managers Need to Know about Managing Change 1.0	Managing change is one of the most important skills that a manager can master. Successful change is dependent upon how a manager can enlist the hearts and minds of their employees to carry out change.
Win-Win Negotiations for Conflict Resolution 1.0	In this module, we'll focus on specific steps that you can use in a Win-Win Negotiation Process. The phrase “win- win” is used to describe the collaboration strategy in the conflict model. This module shares many strategies for working through a conflict situation to get a win-win, and equips participants to lead win-win negotiations to reach resolutions.
Win-Win Negotiations for Conflict Resolution in Hospitality 1.0	Within Conflict Resolution, there are five specific conflict handling strategies as listed in the Thomas-Kilmann conflict model. There are specific steps that you can take to create a Win-Win Negotiation Process, "win-win," which describes the collaboration strategy in the conflict model.
Working with Unions and Bargaining Breakdowns 2.0	Unionizing, bargaining, and striking are considered to be among employees’ basic rights. It’s ideal when the bargaining process is smooth and productive; however, this does not always happen. Sometimes, negotiations stall because one side or the other refuses to compromise on certain points. When this happens, there are several common tactics that unions and management use to get the other side to give in.

Courses & Descriptions
Active Listening 1.0	‘Active Listening? Surely we don’t need a course on how to listen’. Erm… yeah. We do. Listening doesn’t really work when you’re only pausing until you get to speak again. If you’re doing this, there’s a good chance you’re not even hearing what the other person is saying. And that’s going to make you difficult to communicate with. Active Listening is listening effectively, communicating in the right ways, clarifying with the speaker, and making sure people feel heard. This course will explain how.
Adapting to Change 1.0	Dealing with change is not a smooth process. It’s anything but smooth, as people who have been through change will testify. But is managing and adapting to change really that hard? As the saying goes, “it’s not rocket science.” Given that, how can someone cope with their apple cart being turned upside down?
Constructive Feedback 3.0	Giving feedback and constructive criticism is a vital part of any managerial role. When you withhold criticism, problems persist, and an atmosphere of “holding back” is created. Conversely, being open and honest with your workers demonstrates genuineness and builds trust. People who receive critical feedback may be defensive at first, so the best way to present criticism is by acknowledging a person’s strengths before commenting on areas that need improvement.
Critical Thinking - Communication and Argumentation 1.0	This communication and argumentation course will enable you to write and present ideas clearly, logically, and convincingly – crucial skills in becoming a more effective communicator in today’s fast-paced changing world.
Critical Thinking - Critical and Analytical Thinking 1.0	Take your critical thinking to the next level and become a more effective analytical thinker. Develop logical and coherent thinking skills by learning how to separate complex pieces of information into their parts to study their relations and use them to understand facts, identify and define problems, and develop workable solutions.
Critical Thinking - Critical Thinking in the Digital Age 1.0	With the right strategies and resources, learn how to successfully incorporate critical thinking into your digital learning experience, helping you navigate the complex world of information.
Critical Thinking - Curiosity, Skepticism, and Humility 1.0	Choose to approach your life with curiosity, skepticism, and humility – develop a critical mind and improve relationships, while also boosting performance and success.
Critical Thinking - Ethical and Moral Reasoning 1.0	Great professionals in any field of endeavor are ethical people. Be more balanced in your reasoning skills by taking this course and fulfill your duties while achieving the greater good for all individuals.
Critical Thinking - Evaluating Arguments and Evidence 1.0	The ability to evaluate is a key critical thinking skill. Evaluating arguments and evidence made by others will improve your critical thinking and allow you to develop stronger and more refined arguments.
Critical Thinking - Full Course 1.0	Critical thinking, an in-demand skill of the future. If you’re ready to take it to the next level, this course is the perfect place for you, offering a practical approach to mastering the essential skills of critical thinking.
Critical Thinking - Problem Solving and Decision Making 1.0	Take your critical thinking to the next level and become a more effective problem-solver and decision-maker. Learn about the subtle obstacles that can hinder or alter these processes, and how to identify and overcome them. Tackle complex problems more effectively, address barriers, and be more objective.
Feedback and Non-Verbal Communication 1.0	Communication could be defined as the act of transferring a message and its meaning to one or more people. This sounds simple, but in the real world, communication can pose major challenges. In two-way communication, the parties alternate the roles of receiver and sender, exchanging messages through assorted barriers. Feedback enables each party to confirm the other’s meaning and work toward understanding, while nonverbal communication helps lower the barriers to conveying and receiving meaning.
How to Innovate 1.0	The simple truth is anyone can have an idea. Because ideas, on their own, aren’t special. What’s truly special is the ability to take a new idea and fully realize it – all the way from inception to implementation. Innovation is the process of taking ideas and developing them into tangible products and services with real world value. But the question is how do we innovate? Well, luckily this course is designed to show you. It’ll explore how to approach generating ideas with purpose, how to create an innovation culture, as well as detail the different stages you’ll need to complete to develop a solution from an idea and into a product.
Innovation 1.0	Innovation is the process of taking ideas and developing them into tangible products and services with real world value. But the question is how do we innovate? Well, luckily this course is designed to show you.
Innovation Mindset 1.0	For many organizations, attempts to be innovative routinely fail because the people involved weren’t fully prepared for the process. Adopting the innovation mindset is a way of bringing creativity, collaboration and forward thinking to the forefront of how an organization operates. This enables you to overcome obstacles, engage employee expertise, and invent and enhance products, processes and services.
Innovation Testing 1.0	This course looks at the testing stage of innovation, specifically pilot versions, and alpha and beta tests. It’ll examine what each stage of testing is, the importance of testing, and how best to carry it out.
Introduction to Critical Thinking 1.0	Critical thinking, an in-demand skill of the future. If you’re ready to take it to the next level, this course is the perfect place to start. It introduces a practical approach to mastering the essential skills of critical thinking.
Lead by Listening 2.0	Listening is the one skill that most employees say is truly important for their supervisors to have. With effective listening as your foundation, you can accomplish a lot as a leader. It is an important skill at work, just as it is in private life.
Leadership Suite - Trust Building and Empathy 1.0	People won’t do their best work for someone they don’t get along with or, worst of all, don’t trust. And without understanding how your team feels, there’s no way you can gain trust. This course will explain the importance of trust building, how empathy plays a huge part in trust, and how you can achieve both of these with your team members.
Leading Learning - Effective Listening 1.0	Listening is a vital life skill. Whether at home or at work, having the ability to listening effectively will make you more likeable, more respected, and ultimately make you a confident and successful communicator. So, if you want to develop your listening skills and learn how to be a more accomplished communicator, listen carefully, as this course has everything you need to hear.
Leading Learning - Emotional Awareness 1.0	Recognizing our emotions can be difficult. Sometimes how we think we feel and how we actually feel can be two very different things. Our ability to observe and understand our emotions are closely linked to how well we make decisions, communicate with others, and perform at work. This course will help you understand what you can learn about yourself from observing your emotions.
Leading Learning - Emotional Intelligence 1.0	Emotions are everywhere, and your workplace is an intensely emotional place, even if you don’t yet recognize it. However, emotional intelligence can help soothe those intense emotions so you can work efficiently with your co-workers. In this course, you’ll learn how to become more emotionally intelligent at work.
Leading Learning - Giving Feedback 1.0	Giving feedback – when done properly – can lead to huge increases in engagement. People constantly want to improve themselves, and are always looking for timely specific, and helpful feedback. So why is it so hard to give feedback sometimes, especially if it’s negative? In this course you’ll learn the importance of feedback and how to easily give feedback effectively.
Leading Learning - Habits and Personal Success 1.0	Success doesn’t just happen overnight. We all want to reach our goals and make our dreams come true… but there are things we must all do to get there. Great habits can breed success. This course will explain how to break any existing bad habits in order to make room for healthier, more positive ones.
Leading Learning - Interviewing Skills 1.0	Have you ever interviewed a job candidate and felt an instant connection and knew in your gut that they were the perfect fit the minute you met them? Only to discover after their first month or two on the job, that perhaps you had made a bad hiring decision? Learn how to increase your hiring success by conducting effective interviews.
Leading Learning - Personal Values 1.0	Knowing your own personal values is vital to your own growth and development – both in and out of work. Your values can guide you to make better decisions and seek out the right environments and workplaces for you. This course will explain more about values and help you to reflect on your own path in life.
Leading Learning - Receiving Feedback 1.0	Receiving feedback at work can be tough. It can feel like a personal attack, even when it’s not meant to be. However, feedback is there to improve and develop you. This course will help you understand why feedback can be hard to receive, how to receive feedback with grace and be able to pull value from constructive criticism.
Leading Learning - Self-Assessment 1.0	Sometimes it’s important for us to do some self-reflection and look inwardly to analyze our actions, abilities, and experiences. This is how we learn and grow. But introspection and self-assessment takes practice. By learning effective self-assessment methods, we can gain vital insights that help develop skills, set effective goals, and understand ourselves better.
Leading Learning - Self-Confidence 1.0	We all need to feel confident about who we are and what we can achieve. Self-confidence is vital to us reaching our goals, overcoming challenges, and capitalizing on new opportunities. Fortunately, self-confidence is a skill, one that can be learned, practiced, and mastered. This course is full of knowledge and techniques to help you to think more positively about yourself and recognize your unique skills and abilities.
Leading Learning - Setting Objectives 1.0	All too often people fall into the trap of jumping to action before they have clearly defined their objectives. If we really want to ensure our growth and success, we must first devote the appropriate amount of time to clarifying our aims and intentions. In this course, you will learn about effective objective setting. Specifically, we will explore the importance of defining clear, inspiring objectives and how to create a structured objective setting process.
Leading Learning - The Importance of Mindfulness 1.0	We’re not saying that mindfulness will magically solve all your life’s problems.    But we are saying there are different approaches and mindsets you can adapt to that can ultimately make you happier and calmer.
Leading Learning - Trust Building with Empathy 1.0	Empathy is learned behavior even though the capacity for it is inborn. It shows that you need the ability to experience and imagine another person’s emotional state, to truly understand them and build trust. This course will give you the practical skills to build trust with empathy.
Listening Skills - Transform Your Customer Interactions 2.0	Listening may be the most underrated skill in selling. Good listening skills are a must in developing strong customer relationships. Poor listening is a flaw that’s often fatal to longterm success. Learn four listening techniques that will enhance your ability to establish trust and openness with your customers.
Making Meetings Matter 4.0	No matter the size of your company or what industry you’re in, you’re probably familiar with bad meetings. Workers estimate a quarter of all time spent in meetings is wasted, and with the average office worker spending 16 hours each week in meetings. Glance at a schedule on any given day, and you’ll see large blocks of time reserved for meetings of all sorts. Unfortunately, too many meetings, whether virtual or in-person, waste your time and ruin your productivity for the day. This has resulted in meetings becoming something we dread, and it’s no secret that most of us would rather be, you know, working. But it doesn’t have to be that way.
Working with the Confused Employee 1.0	Like most skills, delegation needs to be practiced and developed over time. When an employee is not meeting your expectation with a delegated task, it is important to handle the situation delicately and directly. In the lessons that follow you will learn four steps to taking control of the situation when delegation poses difficulties.

Courses & Descriptions
A Motivators Tool Kit 2.0	There are various motivational tools that you, as a manager, can use to make your employees put their best efforts forward. If you understand these tools, you’ll be better prepared to provide your employees with an environment that cultivates their greatest work. In this course, you will learn about various motivating factors, such as Delegation of authority, Recognition, Job expansion, and Empowerment.
Agenda Setting 3.0	We’ve all had to sit through meetings where we’ve thought, “this hasn’t really gone anywhere” or “this could have been an email”. Meetings seem productive because they’re still “work”, but unless they’re planned properly, there’s the potential to go astray, and they can sometimes end up being a waste of everybody’s time. A simple meeting agenda, distributed in advance, is perhaps the most important tool in ensuring a successful productive meeting. Find out how to set agendas effectively in this course.
Benefits of Meetings 1.0	Listening is a discipline. Sure, we all listen every day. But are you hearing what is being said? Experienced leaders know that listening is not a passive process; it requires energy, time, and, most of all, commitment to do it.
Build Your Team 3.0	More and more, successful companies are realizing that an emphasis on teamwork and autonomous work teams is much more effective than an emphasis on strict policy or individual performance. As a manager, you should know the value of the team mentality and how it can be applied in your company. You should also know the different ways in which a team-based structure can operate and how it can out-perform more individualistic models.
Building a Creative Work Environment 1.0	In this course we will uncover what is required to make the most of your workspace to get the highest performance out of yourself and your colleagues. Whether that’s at home or on location in a designated workplace.
Building And Managing Your Dream Team 2.0	Managers must build high performing teams and then work through their people, because they can’t do everything themselves—especially at a time of rising workplace demands. Building a high performing team takes time and effort.
Business Writing Skills 1.0	Business writing can be really dull and reading business writing can be even worse. This course will teach you the mechanics of effective business writing to communicate your ideas effectively.
Choosing the Best Person for the Task 1.0	You are most likely aware of the need for managers to delegate authority to their employees. However, simply handing off tasks to other people is not enough. Not all employees are created equal; you must be aware of the qualities that make an employee the right person to whom you should delegate this authority. Once you have chosen the best person for a task, there is a right way and a wrong way to present their new responsibilities; done the wrong way, delegation can lead to disaster.
Clarify Team Expectations 1.0	Why should you clarify your expectations with your team? Research indicates that leaders who set clearly defined expectations and agreed-on levels of performance are more likely to get positive results than leaders who don’t.
Creating Vision Boards 1.0	Do you actually know what your ambitions look like? Well, if you don’t right now just wait because this course is here to help. In this course we introduce you to the concept of vision boards and explain how they can help you define, visualize, and ultimately achieve your goals.
Creative Problem Solving 2.0	Break free from conventional thinking to find innovative solutions to challenges using our Creative Problem Solving (CPS) course.
Creative Thinking Skills 1.0	In this course, we will teach you how to think more creatively. We’ll look at what creativity actually is, explore the science of creativity, the key creative skills everyone needs to have and what steps you can take to make you a more creative thinker.
Decision Making Excellence 4.0	During this course you will learn about the different types of decisions we make, how the human thinking process works and how to systematically make decisions using best practice tools. By improving your decision-making skills, you are more likely to be selected for leadership roles and become more respected as a leader. People will seek your advice and in turn your influence and network will increase. Once you’ve completed the course, you will have the knowledge, skills and confidence to be a more effective decision-maker both inside and outside of work.
Defending Against Reverse Delegation 1.0	It’s not unusual for employees to try to give delegated work back to their managers to complete. Sometimes this happens because employees are inadequately trained, are afraid of making mistakes, want to spread the blame if things go wrong, or are reluctant to trust their own judgment. With the right techniques, you can ensure that your employees have the abilities and confidence necessary to complete the tasks you have delegated to them. Once you have completed this course, you will know how to: delegate assignments properly to prevent them from bouncing back to you, handle employees’ concerns about delegated assignments, and you will understand effective methods for managing workers who fall short of your expectations.
Delegate to Save Time and Develop Your Employees 1.0	Are you overwhelmed with too much to do and not enough time to do it? Do you have employees who have the potential to develop in their role? Then you need to master the art of delegation. Delegating is an essential skill in a manager’s toolbox. It frees up your time so you can focus on priorities only you can do. In addition, delegation develops your employees to become more self-reliant and effective in their roles.
Delegating Authority 2.0	Most managers are too busy to deal with every aspect of a company all the time, especially if that company is in a period of growth. Therefore, it is important to be able to delegate—that is, hand some responsibility to other employees. Some managers are reluctant to trust others with authority. If you’ve experienced this, strive to overcome your misgivings and allow other people to make decisions that affect your company. When you do so, you must understand the ramifications of delegating that authority.
Designing Effective Teams 2.0	How do you decide what kind of team is best for your company or project? What about who should be on a team? There are a few things to think about when putting a team into place for your product, task, or company. Among things to consider when designing an effective team are the type of team you need, its composition, size, and diversity.
Employee Motivation - Job Dimensions 1.0	There are many ways to motivate your employees as a manager. A relatively new model of motivation has been proposed and has become extremely influential; the job characteristics model, proposed by Hackman and Oldham, describes five core job dimensions. These dimensions lead to three critical psychological states, which result in desirable performance outcomes. Although this is a highly technical model, the basic principles are easy to grasp and act upon.
Employee Motivation and Ethics 1.0	The components of an organization’s motivational environment, such as the presence of goal setting, performance appraisals, and the use of incentive-based reward systems, have a direct connection with the level of ethical or unethical behaviors demonstrated within the company. Although a large number of companies successfully use goal setting and rewarding employees based on goal accomplishment, there can be unintended consequences to using goals. For example, when goal accomplishment is rewarded, and when rewards are desirable, employees will have two basic options: work hard to reach the goals, or cheat.
Essential Time Management Tools 1.0	Is your most productive day the day you leave before vacation? If so, why? Most of us would say it’s because we focus on priorities, manage interruptions, delegate and give tasks a finite amount of time. After completing this course, you’ll be able to utilize four time management tools, distinguish between being efficient and effective, and prioritize tasks using the important versus urgent decision method.
Goal Theory 1.0	The concept of goals is closely linked to the concept of unmet needs. An unmet need is what drives a person to take action. If we have our needs met, we have no motivation to work. It is the desire to meet our needs that pushes us to put forth an effort and do something. As a manager, you should be able to use the goals you set for your team to create a sense of tension that pushes and motivates them to succeed.
Group Decision-Making 2.0	Decisions of varying magnitude are made within organizations on a daily basis. Some of these decisions are made on an individual level, while others involve a larger group of people. Understanding the limiting factors that impact decisions and learning about the benefits and drawbacks of utilizing group decision-making will give you the tools to make sound decisions for your organization.
How Perceptions and Expectations Affect Motivation 2.0	When considering motivation, it’s important to understand how perceptions and expectations affect you. While meeting your basic needs can fuel motivation, it’s also important to recognize how perception of fairness can interfere with motivation. Equity theory provides an understanding of how getting rewarded for your efforts can affect motivation.
Increasing Team Effectiveness 2.0	A coherent work team can be invaluable to any business. However, when a team is ineffectively managed, it can interfere with productivity. You should understand the ways you can build and manage a team, so that it is a benefit rather than a detriment.
Inspiration 1.0	In this course we are going to explore the concept of inspiration. We’ll cover topics like; What is inspiration, how can we trigger it, and we’ll also share some tips to follow the next time you need to feel inspired. So, if you’re feeling uninspired, need motivation, or just want to understand a little more about the psychology of getting things done – this course is for you.
Job Rotation, Motivation and Morale 1.0	Motivation and morale, though closely related, are not the same. Yet both are important because of the impact they have on your business and your employees. By examining the similarities and differences of motivation and morale, managers can gain more insight into how to get the best performance from their employees.
Key Tools and Knowledge of Motivation 1.0	Employee motivation is essential to success. At the most basic level, it stems from our unmet needs, meaning that motivation is different for everyone, and will change for an individual over time. In addition to recognizing these various unmet needs, we must also successfully balance different types of rewards, perceptions, and expectations. Through reinforcement and the creation of strong goals, we can better motivate our employees. In this course you will review the basic concepts of job performance and motivation and learn about how rewards, perception, and expectations affect motivation.
Keys to Lively and Effective Meetings 1.0	Meetings can be a slow death of boredom and distraction. We have all had this experience at one time or another in our professional lives. Such meetings usually seem like time-wasters and are seldom productive. However, if done correctly, meetings can be a valuable way to give and receive important information. When you understand how to engage and interest the people with whom you are meeting, you will be able to make this a vital part of your team’s work.
Leadership Suite - Groupthink versus Visionary 1.0	If a leader relies too heavily on committee decisions and lacks a clarity of thought, their team will lose momentum, make unoriginal decisions, and never progress. Equally a leader too preoccupied with their own strategy and agenda can often lose the faith of a team and sight of their primary goals. Is it possible to draw on both these approaches to find a third alternative to groupthink and visionary leadership? This course plans to find out.
Leading Learning - Creating SMART Objectives 1.0	As a leader, how do you to set objectives that inspire and motivate your team to achieve with excellence? This course will help you learn how to create SMART objectives for yourself and your team, that drive commitment and motivation to accomplish your goals!
Leading Learning - Creative Problem Solving 1.0	What makes creative problem solving unique is that it encourages you to think outside the box. When we search for a solution, we often think of rules that restrict us. Yet these rules only exist in our minds. Creative problem solving is the key that unlocks this mental box.  The good news is everyone can be creative, and creative skills can be learned and enhanced.
Leading Learning - Critical Thinking in Business 1.0	Our lives can be boiled down to an on-going series of decisions. In both personal and professional environments, it’s critical to ensure the decisions we make are well-informed and well-reasoned. Critical thinking is a method of formulating judgements based on engagement and analysis of objective facts. In this course you will learn some key critical thinking processes and how to use them to improve your overall decision-making abilities.
Leading Learning - Overcoming Procrastination 1.0	We’re all guilty of occasionally squandering our time on trivial things instead of the important ones. But the truth of the matter is, procrastination can have serious consequences for your personal development. Procrastination prevents you from devoting the appropriate amount of time and focus on the things that are most important. But don’t worry, it plagues us all, and you can learn to focus once again! In this course we will show you how to recognize procrastination and teach you the skills you need to prevent it once and for all.
Leading Learning - Productivity and Time Management 1.0	It can often feel like there just isn’t enough time in the day. But don’t worry because this course has been designed to help utilize your limited time in the most effective ways possible. It will explain how to effectively plan and prioritize your tasks, so you will have the knowledge, skills, and confidence to be a successful manager of your time.
Leading Learning - Time Management Tips 1.0	People often lament that there simply aren’t enough hours in the day. However, by developing proper time management skills, you will find that accomplishing important tasks is highly achievable. In this course, we offer you some tips on how to effectively plan and organize your time, increase your productivity, and avoid losing valuable time along the way.
Leading Learning - Working with Ambiguity 1.0	In this course, we will be looking at how to both manage and thrive whilst working with ambiguity. Specifically, we will explore the pros and cons of how to deal with ambiguity in your life and how to lessen ambiguous elements of a situation early on. It will also cover how to manage the things you can and can’t control in your working life, as well as offer tips and techniques to gain perspective on difficult situations in the workplace.
Making Effective Decisions 1.0	Decisions are an integral part of any manager’s role. If a manager cannot make effective decisions for an organization, the manager cannot lead. This course will aid you in taking deliberate and necessary steps before arriving at any decisions. The process is one that will help you arrive at more effective decisions for your organization.
Making the Most of Breaks 2.0	The course will look at the predispositions people have around taking breaks, some context about them, and how true the myths about them actually are.Perhaps most importantly, though, it’ll give you some tips to improve your own efficiency when at work.
Managing Team Creativity 1.0	Research has shown that “identifying creativity” is one of the most desirable leadership attributes. So, what is required of a leader to shepherd their team through a creative process? In this course we will teach you the skills and understanding to identify talent, stimulate collaborative creativity, and how to manage your team’s thoughts and feelings during bouts of creativity.
Managing Teams 2018.0	Teams can be complicated things with a lot of different moving parts. The most important thing to managing a team is to have set expectations for how the group will work together. The more you work to help set and accept these expectations, the more smoothlythe team will function.
Maslow's Theory of Motivation 1.0	Abraham Maslow produced one of the most well-known theories of motivation. Examining this theory of the five levels of human needs can help us understand more about how employees are motivated in the workplace. While Maslow’s theory does not suggest that all needs can be met through employment, it certainly plays a role.
Maximizing Your Sales with Time Management 1.0	Depending on the type of business you’re in or the company you work for, you may have as few as one customer or hundreds. Do you ever wonder which customers to call on daily; how much time should be spent on prospecting versus calling existing customers; or how much time should be devoted to non-selling activities like travel, paperwork, and internal meetings?
Money Motivation Myths 2.0	The course will examine whether financial incentives, like cash rewards and bonuses, are really the best ways to motivate your team – the way many people believe them to be. And if not, what you can do instead to make sure your team stays focused on their objectives.
Motivating Employees - Job Design 1.0	What are the tools companies can use to ensure a motivated workforce? Many of us assume the most important motivator at work is pay. Yet, studies point to a different factor as the major influence over worker motivation—job design. How a job is designed has a major impact on employee motivation, job satisfaction, commitment to the business, absenteeism, and turnover.In this course you will discover how job design can influence employee motivation and success. We will look at real-life examples of how job design has benefited companies, reflect on the history of job design, and consider the benefits of one of the most popular new design theories—empowerment.
Motivating Your People and Being a Positive Role Model 2.0	Motivated employees invest more of themselves in their jobs than they’re required to. They reach beyond the boundaries of their job descriptions and push the limits of their abilities, not because they have to, but because they want to. They go the extra mile to make sure that the people they serve are fully satisfied, whether they're internal colleagues or external customers.
Motivation - Ethical Strategies 1.0	One of the most important and most difficult duties of any management position is ensuring that your employees are acting ethically. There are all sorts of factors that can motivate people to take unethical actions at work. Although you cannot completely control everyone’s actions, if you understand these factors and motivations, you will be better prepared to prevent ethical problems in your organization.
Motivation - Need-based Theories 1.0	Trader Joe’s, a supermarket chain operating in twenty-two states, is renowned for its excellent customer service. The employees’attitudes are nearly always friendly, engaged, and helpful. It seems as if this company truly understands the formula for creating happy, motivated workers willing to take extra steps for customers’ satisfaction. Though it’s an excellent exemplar in the corporate world, it’s far from unique. Understanding the elements of a satisfied workforce will greatly benefit your business.
Motivation - Process-Based Theory 1.0	Motivation is key to your company. It’s what fuels good ideas, drives hard work, and encourages team work. There are many theories that view motivation as an action aimed at satisfying a need. However, there is other research that views motivation as a rational process. It claims that individuals analyze their environment, develop thoughts and feelings, and react in certain ways. Process theories attempt to explain the thought processes of individuals who demonstrate motivated behavior.
Motivation and Job Performance 1.0	At its base, the role of any manager is to make sure that his or her employees are performing well at their jobs. Though we focus a lot on motivating employees, motivation alone is not enough to increase job performance. There are many facets to ensuring quality work from your employees, and motivation should be put in its proper place among these facets.
Motivation-Expectancy Theory 1.0	To motivate your employees, properly using process-based theories, such as expectancy theory, is extremely beneficial. Managers often struggle to motivate employees due to perceptions of unfairness, the lack of awareness of employee expectations on the part of the manager, and the reinforcement of negative behaviors. Understanding process-based theories such as expectancy and reinforcement theories offers managers to know how to motivate employees.
Motivational Theorists Whose Theories Work in Practice 1.0	A professor of industrial management, Douglas McGregor, placed managers into one of two categories—Theory X or Theory Y—according to the manager's’ basic assumptions about their employees. The assumption a manager makes affects the way he or she deals with subordinates—and hence the way they're likely to respond.
Multitasking Myths 2.0	There are a lot of ideas people have about multitasking, especially when it comes to work. Whether you think it’s good or bad, it can only help your productivity to know more about it. This course looks at the science behind multitasking, to separate the fact from the fiction, and gives you some ideas about how to use that to help you.
Performance - Goal Setting 1.0	Part of your job as manager is to ensure your employees are providing you with, at the very least, adequate job performance. Setting goals is an excellent strategy for achieving and measuring good performance. However, there are right and wrong ways to set goals; if done incorrectly, the goals you set for your team may be frustratingly unattainable or too easily achieved. Therefore, the right goal-setting techniques are vital to your success as a manager.
Preparing for Tasks Effectively 2.0	Diving in describes starting any projects or tasks immediately, without investing much or any time into planning and preparation. Many of us are guilty of it, as evidenced by failed project post-mortems. This course will look at if it’s the right thing to do, and if not, how you can improve.
Productivity and Time Management 3.0	It seems that there is never enough time in the day. But, since we all get the same 24 hours, why is it that some people achieve so much more with their time than others? This course will explain how to plan and prioritize tasks, so that we can make the most of the limited time we have. By using the time-management techniques in this course, you can improve your ability to function more effectively – even when time is tight and pressures are high. So, by the end of the course you will have the knowledge, skills and confidence to be an effective manager of your time.
Quantify Performance Goals if Possible 1.0	Like most skills, delegation needs to be practiced and developed over time. When an employee is not meeting your expectation with a delegated task, it is important to handle the situation delicately and directly. In the lessons that follow you will learn four steps to taking control of the situation when delegation poses difficulties.
Rational Decision-Making 1.0	We all know that making decisions is a basic function of being alive. The same, of course, is true at work; we make decisions every day about how to perform our tasks and how to confront issues that arise. As with anything else, there is a right way and wrong way to make decisions. Without understanding how to approach your decisions rationally and objectively, you are setting yourself up for failure.
Realize Your Team is Your Customer 1.0	Who is your customer? It may seem obvious; your customers are the people interested in your product or service. There are some important reasons why you should treat your employees as if they were your customers.
Remain Focused on Solutions, Not Barriers 1.0	As the leader, you can’t let members of your team get by with simply complaining about an issue that frustrates them. We’ve all been part of these gripe sessions. As the leader, you need people who will be solution focused and willing to step up and solve the problems at hand. This is leadership in action. It is easy to take shots and not respond, but leaders identify solutions that work.
Remote Working Myths 2.0	This course is going to give you an idea of some of the ideas people have about remote working. Then, it’s going to see whether they’re true or not. And whatever the outcome, it’ll give you tips about how to be effective.
Setting Sound Goals 1.0	Successful plans start with clear goals. The most successful organizations have a clear sense of where they want to go and how they want to grow their abilities. However, setting goals must be a careful, deliberate process. With the right tools, the goals you set will burgeon into effective planning which will help nurture your company into greater and greater success.
SMART Objectives 3.0	In this course, we explore the meaning behind the SMART acronym, and show you how to write objectives that inspire and motivate.
Storytelling in Business 1.0	In this course we will show you how to employ storytelling techniques in a business setting. How to arrange the information in a structured, enthralling way, and why storytelling is such an effective method for presenting any form of information.
Tackling Time 1.0	Think about the term, "time management" - and what it means to you. It's the kind of term we build up in our minds. On one hand we all know that lack of "time management" skills can turn our lives upside down. Time can be managed, but not the way you manage other resources. In fact, "time management" may be a misconception. In many cases, time manages you.
Team Autonomy and Degrees of Freedom 1.0	People work much more effectively when they have the freedom to make decisions about the work they doing. The same can be said for people working in teams, as they often do their best work when they have the freedom to manage themselves in certain aspects of their work. As a manager, you will be involved in deciding the level of autonomy that you are going to give the teams you've put together.
Team Design Characteristics 1.0	Organizations often use teams to achieve a goal that requires multiple skill sets. Working on a team can also be more enjoyable than working alone! Managers must make decisions about organizational teams by considering how to effectively design teams with optimal characteristics for the tasks at hand.
Team Training, Compensation, and Recognition 1.0	Successful work teams are becoming a larger and larger part of contemporary business culture. However, there is a lot that goes intobuilding and maintaining productive teams; you can’t bring a group of people together in a room and expect them to work seamlessly.The team must be trained properly in order to work together and management must have a satisfactory compensation package forsuccessful teams.
Team Working Excellence 3.0	Every single job involves working in a team in some form or another. It’s no surprise then that being able to work in a team is one of the most common skills employers look for. This course will help you to build your ability to work in a team. Specifically, it’ll cover things like the four key skills needed to improve your team working performance, as well as the characteristics that make some people better team workers than others (and how you can be one of the better ones).
Teams and Ethics 1.0	Many businesses have been making the transition to team-based work environments. On the whole, these programs have proven very successful. There are several ways that working as part of a team can affect people’s perceptions of their jobs and managers who are considering using work teams should understand these effects.
The Team and its Members 1.0	Colleges are increasingly adding aspects of teamwork into their curricula, especially in business school. Why do we put so much emphasis on something that, reportedly makes many students and employees feel anxious and academically drained? Teamwork is increasing in the world of business, so it’s important that students get experience with performing effectively in a team.
The Team and the Organization 1.0	Why have so many companies moved to team-based task assignment? Research shows that teams improve company and individual performance and can make a huge difference in the success or failure of a project. Managers must be knowledgeable about the characteristics that comprise successful team.
The Theory of Reinforcement 1.0	What role does motivation play in employee performance? How do different types of reinforcement and reinforcement schedules help managers get the performance they desire from their employees? By using the right type of reinforcement, you can help your employees perform to your standards and perhaps even exceed expectations.
Time Management for Managers 1.0	Time is a valuable resource and wasted time can seriously hurt your productivity. It may seem like you only lose a matter of a few minutes here and there, but those minutes add up to hours very quickly. With the right techniques, you can use this time for productive, meaningful work and minimize lost minutes, hours, or even days.
Time Management-Tips for Success 2.0	Now that you’ve enhanced the quality of your selling skills thought the previous nine modules, this course helps you work more efficiently and sustainably. Turn time management into strategic advantage.
Understanding Motivation 1.0	The basic definition of being a manager is getting work done through the efforts of other people. In order for people to be productive, they need ability, resources and motivation—that is, a reason for working. Most employees perform their basic functions in order to get their paychecks, but this is not enough for companies who want to ensure success and growth. Part of your job is to ensure that your employees feel like they have reasons for putting real effort into their work.
Understanding Motivation in Hospitality 1.0	What is one of a manager’s key goals? One is to get work done through others. How does this happen? It comes down to job performance. Job performance is the measurement of how well people get their work done. Job performance has three parts: ability, situational constraints, and motivation. Identifying these three goals in your team will allow you to take steps in motivating them.
Why Teamwork Works 1.0	The most important thing to remember about teams is that they are made up of individual people. These people each have their needs and perspectives. When team members’ values align, the rewards are substantial, but when there is trouble, the team can be more trouble than it’s worth. As a manager, you should understand what the most effective teams look like.
Work Team Characteristics 1.0	What makes a successful team? Managers must make many decisions about teams based on any number of variables. Ultimately, a manager must put together a team of ideal size, promote cohesiveness and positive norms, and manage conflict in order to allow the team to succeed to its ultimate potential.
Work Teams - Some Basic Guidelines 1.0	Many major businesses have transitioned to a team-based model because it increases both productivity and employee morale. In a team-based model, employees are given greater flexibility and often greater autonomy. When used correctly, work teams are a highly effective way to grow your company.
Work Teams - Types and Environments 1.0	Why do we use teams in the workplace? Teams can give a huge advantage to companies by providing a chance for collaboration, bringing together multiple perspectives, and increasing satisfaction and quality. But teams aren't always in the best interest of a company or project, and have some disadvantages that offset the advantages. Managers need to know when to use teams, which type of team to compile, and the environments that work best for teams.
Working with Ambiguity - Operating in the Grey 1.0	In this course we’ll show you why you shouldn’t fear working in ambiguous situations and that by keeping your wits about you, you can navigate your way through all types of uncertainty. In it, you’ll learn problem-solving tips, how to organize the ambiguities in your life and why you should appreciate the benefits of working in the grey.
Working within the General and Specific Environment 1.0	How do you manage your general and specific environment within an company? By learning about the types of environments that must be considered, you will better understand your own work climate and be able to make informed decisions.

Courses & Descriptions
Adaptive Selling 1.0	Adaptive selling allows you to truly listen, understand the customer’s needs, and then adapt your conversation and presentation accordingly. If you give a canned presentation, you won't learn what the customer thinks is important. The only way you can find out is by listening, asking questions, and adapting your recommendations and presentation. Adaptive selling is much easier to do when you establish a relationship with the customer.
Always Be Closing 2.0	You can get everything right during a sales pitch, but if the close isn’t on point, it’s all for nothing. You need to learn how to end on a ‘yes’. This course will help. The course is a quick overview of the necessity of closing sales well, plus an outline of some important closing types. It also runs through the pros and cons of each, and the necessity for a good ‘groundwork’ conversation for any closing technique to work. It’s more an overview than an in-depth investigation, and is useful for a refresh or to learn something quickly.
Asking Questions 3.0	You cannot sell without gathering information and it’s tough to gather information without asking questions. This course will show you how to use questions during the sale.
Authority and Social Proof 2.0	People tend to obey authority figures – no matter the circumstances. Discover how to apply this information to the sales process.
Be Likeable 2.0	We are influenced at a conscious and unconscious level all the time – through the people we meet and interact with, and of course advertising and marketing. Being likeable will help you to influence people at all levels, and this course will help you to discover how to do that.
Claim or Create Value in Negotiations 1.0	In most negotiations, the underlying issue is an information problem. You never have all the information that you want. If you use competitive tactics to try and claim the biggest piece of the pie, you can put the other party on the defensive. If you put the other party on the defensive, they'll be less likely to disclose information. So how do you create value in negotiations?
Closing 2.0	Having an understanding of how to close the sale is one of the most vital parts of the sales process. If you can't close the sale, you can't make the sale!
Closing with Confidence in Sales 3.0	Everything comes to a close. Even though closing is the most natural part of the sales process, most people experience tension and a fear of failure. This course simplifies the closing process, ensures you’re in alignment with your customer, and minimizes those fears of failure and tension.
Commitment and Consistency 2.0	People will go to great lengths to appear consistent in their words and actions. This bite sized module explains that if you can actually get products in buyer’s hands, even if there is no official commitment to buy them, your chances sales increase.
Communication in Sales 1.0	It’s important to remember that you’ll be communicating with many different people about many different topics in selling. Sometimes, you’ll be communicating one-on-one; other times, you’ll be communicating with a group. Just as people have varying social styles, people also absorb information differently.
Connecting Sales and Branding to Achieve Success 1.0	How does sales and branding play key role in achieving success in your business? Selling is vital in all aspects of business, just as it is in daily life. But, in today’s world, successful selling is not something you do “to” a customer, it’s something you do “with” a customer. The customer has a voice and is involved in most selling situations.
Courage and Integrity 1.0	There are several important virtues you should have as a salesperson. Often, you may want to promise the moon and the stars to your clients but remember – it’s always better to under-promise and over-deliver.
Creating an Effective Sales Proposal 1.0	In many B2B sales and some larger B2C sales, once you’ve presented your solution, an interested prospect will ask for a proposal. A good proposal identifies the specific terms of the sale, including pricing, delivery time frame, and the scope of the products or services you’re offering.
Creating Customer Trust 1.0	When people make promises that they don’t keep, you lose trust in them. It’s unlikely that you’ll trust a person who doesn’t deliver on what they say. You can see why trust is so important in selling. If your customer doesn’t believe that you’ll do what you say you’re going to do, you don’t have a future in sales. Customer trust is built on open and honest communication.
Customer Contracts 1.0	What about your contracts with the customer? If there’s a service-level agreement (SLA) with the customer, you can use this opportunity to strengthen the customer relationship bond. If you establish open communication lines, you’ll make sure your customer is satisfied with your services. You may discuss expanded service options that can be purchased or offer a discount for early contract renewal.
Customization and Collaboration 1.0	Consider the six Cs of the sales approach: Confidence, Credibility, Contact, Communication, Customization, and Collaboration. These six categories will help you anticipate your customers’ responses, adapt, and execute your approach with success. This course discusses the next two sales approach parts – Customization and Collaboration.
Defining the Wants and Needs of Customers 1.0	The science of consumer behavior describes and defines how you shop and why you buy. Smart retailers study consumer behavior patterns and lay out their stores and merchandise accordingly.
Designing Your Sales Approach 1.0	When someone decides to do business with your company, the customer is trusting you with their money. Furthermore, they’re trusting you above all other people and companies to help with their challenges. Your company is using personal selling in order to provide more information or product customization to decide. People only buy from people they trust. You need to earn that trust every day. The first step starts with how well you are prepared to earn the customer’s respect and trust.
Developing Your Prospecting Skills 1.0	You can compare prospecting to setting up a plan and laying the foundation for a building project. You could also say that prospecting is like making your bed or going to class—you have to do it, and you know it won’t be long before you have to do it again (assuming you make your bed regularly). Prospecting is a job that’s never finished. It’s helpful to talk to several sources and be creative about the places to find your leads. Let’s discuss over five more possible prospecting sources.
Digital Negotiations 1.0	Electronic negotiations are different from negotiating face to face. There are a variety of way people can interact digitally. Electronic communication can include, email, social media, and visual meeting platforms like Skype, Zoom, and others. Within electronic communications, there are two extremes: face-to-face negotiations and anything else considered “digital.” As businesses grow and become more global, you’ll find more negotiations are being done through a variety of electronic media.
Digital Sales Approach 1.0	Today buyers and customers have changed more than we realize. They have access to information on social and digital channels and use it to empower their decision making. Digital sales provides the ability to scale relationship building using social and digital channels.
Do Your Research 2.0	Before you pick up the phone or open a new e-mail to contact a sales prospect, you should already be an expert on the people or organisation you are trying to reach. This course will teach you the importance of research.
Effective Listening 2.0	The power of effective listening cannot be underestimated. Especially when it comes to sales. Listening during a sales conversation makes you appear more credible, create stronger rapport, and build lasting trust between you and your prospect. In this course we will go through the importance of listening skills, how to listen when communicating with prospective clients, as well as giving you some key listening tips to employ during your next sales pitch.
Effective Questioning for Sales 2.0	Engage your customers in productive and interesting conversations by asking a variety of question types. You can take the guesswork out of sales just by asking thoughtful questions. Here, we’ll look at 12 question types that’ll help you gain a competitive advantage.
Effective Sales Skills 1.0	When a sales approach is happening, there are certain opening statements to avoid and others that are better. Some pointers and reminders will help you begin the selling relationship right. With effective sales skills, sales approaches can be very different depending on the selling situation. Keep in mind some common skills that are always relevant.
Effective Selling in Any Situation 1.0	There are five different types of selling. The first is personal selling, transactional selling, consultative selling, missionary selling, and direct selling. Understanding the different types of selling and sales channels so you can be effective in any situation.
Effectiveness vs. Efficiency 1.0	You know how to do things efficiently. The problem is that efficiency is only a small part of effectiveness, which is what we want to accomplish. Prioritizing your time for effectiveness is the next challenge.
Engaging Sales Presentations 1.0	Your product or service comes alive in an engaging sales presentation. It’s smart to try and see the presentation as if you’re the prospect. Ask yourself, “What is the best way to capture the prospect’s imagination? What makes the story of your product or service memorable? In what ways can you delight or surprise your customer?”
Establishing Trust with Customers 2.0	Trust. It’s the true foundation of any strong, long-lasting relationship, isn’t it? And the importance of trust is no more evident than when it comes to sales. Because If a customer gets even the slightest whiff that you aren’t totally trustworthy, you can say “sayonara” to your sale. Regardless of what you’re selling, if they don’t trust you, they won’t buy from you.
Ethical Communication in Sales 1.0	Ethical, straightforward communication should happen internally within your company and externally to your customers. Organizations have values, just like people. Stephen Covey, in his book Principles, says values are, "Proven, enduring guidelines for human conduct." The question for you is, do you understand your companies value statement, and can you explain it successfully to your clients?
Fanatical Prospecting 2.0	People, not organizations or departments, are the basics of prospecting. It's key to find key individuals at each company when you're cold calling. You want to make sure your call is answered, or your email read by knowing who you are contacting and why.
Features and Benefits Using SPIN Selling 2.0	SPIN is based on the theory that relationship selling focuses on the customer. When presenting your product or solution, you want to tell your customer about the features and benefits (FAB) and how they’re a solution to a perceived problem. The product features explain what the product has to offer; some may be obvious and others small, but equally important.
Features, Advantages and Benefits 2.0	Think, FAB! This course will teach you the importance of features, advantages and benefits in selling.
Focus and Cooperation in Sales Leadership 1.0	One of the responsibilities of sales leadership is the ability to focus personal and corporate resources and energies in the most important areas. Perhaps the most important contribution you make to your team is to help everyone to remain calm, clear, focused, and forward-thinking concerning your values, vision, mission, purpose, and goals.
Follow Up 2.0	How many interactions does it take to get the sale? Discover the importance of following up during the sale using this course.
Giving Your Best Presentation 1.0	For many, giving a presentation causes anxiety, fear, maybe even sweaty palms. In sales, a good presentation can make or break a sale. As you grow in your career, one way to demonstrate your knowledge and abilities is by making presentations. A good presentation can determine whether a prospect sees you as an expert or not.
Grace - Make it Look Effortless 1.0	In music, a grace note is addictive, but not so additive that it is noticed directly. It is only noticed if it is not played. So, it is with grace in leadership. You may not perceive it directly, but if it’s missing, you see it. For example, grace in leadership manifests itself in the connection between leader and follower, either one to one or in groups. It’s a reflection of the authentic self but more – it's a reflection of humanity.
Handling Objections in Sales 2.0	People are always going to have anxieties when it comes to spending company money. A vital skill a salesperson must have the ability to overcome sales objections with precision and confidence. And luckily for you, this course is here to show you how.
How to Engage Customers in Telephone Conversations 3.0	Some estimates claim a person loses over 60 percent of their ability to communicate over the phone. After all, all you can work with is your voice—no body language or facial expressions to fall back on. However, your voice can still be a powerful tool when used properly. Learn how to make the most of your phone selling by incorporating five voice techniques.
How to Handle Sales Objections 3.0	It may not feel like it initially, but customer objections are gold. It's a good sign your customer or prospect is willing to share their concerns with you. This gives you an opportunity to learn what you need to do to help them make a purchase. There are five steps you can take to turn objections into an enhanced customer relationship and an improved ability to make the sale.
How to Influence 2.0	Influencing a prospect to buy is a challenge. Which is why it’s worth understanding the psychological principles behind the influencing process.
Humility and Foresight in Sales Leadership 1.0	Humility means that leaders have the security and self-confidence to recognize the value of those around them. And foresight is when leaders can look into the future and anticipate what might occur. The best leaders are those who are humble, yet strong and decisive.
Identifying the Traits of a Successful Salesperson 1.0	There are three traits that define a successful salesperson – business intelligence, emotional intelligence or the ability to create rapport and build trust, and executional intelligence or a good way to approach and to follow up sales.
Impact of Constraints 1.0	Time, resources, and output are all part of a project you are required to complete. What happens when one or more of these shifts once the project is underway? In an ideal world, these constraints would be set at the beginning of the project, and they’d stay put; they would never move.
International Finance Considerations 1.0	If you’re working in an organization that has customers or prospects in other countries, do you understand exchange rates, how that impacts sales, and how that impacts the creation of jobs in the economy. If you are a U.S. based global business, selling into a foreign market, the fluctuation of currency rates can positively or negatively impact your bottom line. So, what does it all mean?
Introducing Yourself 2.0	In this course, we’ll give you some of the fundamentals to introducing yourself in a sales situation. Of course, there are parts of your intro you’ll need to tailor to your own situation, product or service. This is more of an overarching good practice guide to bear in mind before you make that first, daunting call. Good luck!
Know Your USPs 2.0	You need to identify benefits that differentiate your product or service from the competition – if you have real USP’s, then tell buyers! Discover the importance of unique selling points.
Leadership Responsibilities in Sales 1.0	There are a variety of essential skills every sales leader must have to inspire their team to work to their full potential. By analyzing these responsibilities in-depth, you can improve your skills in each area and apply them within your company.
Leading Learning - Executing a Successful Sale 1.0	This course will highlight specific aspects of the selling process, illustrate them with some scenarios and offer some tips and best practices. This way you can be prepared for every step of the way to executing a successful sale.
Leading Learning - Negotiation and Influence 1.0	Many salespeople like to claim, “Life is one big, ongoing negotiation.” And, in truth, it pretty much is. In sales, the need to negotiate and influence is so important because you actually spend more time doing it more than you realize. Yet it can often be the hardest aspect of the sales process to master. This course is designed to give you the confidence to negotiate and influence any prospect.
Leading Learning - Post Sale Procedures 1.0	So, you’ve closed a sale – congratulations. You may think that your job is completed. But, in fact, the hard work has only just begun. What happens next is a very crucial stage for your relationship with the customer, and it’s one that’s often overlooked. It is at this stage where you must confirm to the customer that they made the right decision buying from you. This course will explain why you really need to care about post-sale procedures.
Leading Learning - Presenting to Customers 1.0	What is the best way to capture the customer’s attention? In what ways can you delight or surprise them?  This course provides effective techniques for creating content and an engaging presentation. Learn to enhance the customer’s experience with a well-structured slide deck and attention-grabbing presentation techniques.
Leading Learning - Questioning and Objection Handling 1.0	There are two crucial aspects of the sales process: questioning and objection handling. It’s crucial that salespeople obtain a well-rounded understanding of how effective questioning plays in securing sales. Equally it will explore how to correctly handle sales objections to inspire customer confidence and accomplish your sales goals.
Leading Learning - Sales Preparation 1.0	A great salesperson displays credibility, inspires trust, and builds relationships with customers. But first and foremost, they get prepared! A solid foundation of preparation is what allows you to effectively pursue prospects, convert leads, and close sales. This course has been created to help salespeople recognize the power of preparation.
Leave Something Behind 2.0	It is a good idea to leave something behind with the buyer which will make the conversation memorable. Find out all about leaving something behind.
Making Ethical Decisions 1.0	Ethics, as it relates to business, involves the principles and moral problems an individual or an organization follows in the course of conducting business. Competition between companies and even among coworkers can lead to unethical decisions. Fear of losing a job or a client, or the drive to succeed at any cost, often results in unethical corporate practices.
Managing the Negotiators' Dilemma 2.0	How to manage the negotiator's dilemma depends on whether you tell the truth and believe what other people say in a negotiation. This is about creating trust. Creating trust and having a successful negotiation means that you have to manage the three elements of every negotiation.
Managing Your Sales Prospects 1.0	Prospecting is an essential part of the sales process. It helps you identify target customers and then systematically communicate with them. This communication is to hopefully convert them to customers.
Managing Yourself in Sales 2.0	Sales is an exhilarating, demanding, challenging, and rewarding profession. Everyone wants to be successful and enjoy their job. You’ll learn to look ahead to how you learn what the day-to-day activities are in sales, identify what you need to help you partner with your customers, and achieve success yourself and your company. It sounds daunting, but it’s easy to achieve when you have people to guide and support you.
Mastering Cross-Cultural Negotiations 2.0	We’re all different, that’s the beauty of being human. So, while treating someone the way you’d want to be treated sounds great, not everyone thinks like you do. Instead, you need to treat them the way they’d want to be treated. This is especially true in negotiations, and very important when you’re dealing with someone from a different culture. This course will give you the information you need to be able to put yourself into your prospect’s shoes, wherever they’re from, to get more wins at negotiation stage.
Mastering Digital Connections 1.0	Buyers and customers have changed, but how you reach them has changed dramatically. Potential customers have access to information on social and digital channels and use it to empower their decision making. With the right digital sales approach, companies can create significant long-term value with their customers. A digital sales team is responsible for convincing a potential customer to purchase the company’s products.
Modifying Your Sales Strategy for Customer Satisfaction 1.0	In a B2B or Business-to-Business setting, there are different types of situations that define customers’ needs and purchasing behaviors. Some companies buy products to sell directly to consumers, others purchase products as components to produce their own product. Other companies lease products or services, while others serve the public, such as government or nonprofit organizations. These types of companies or organizations can help you identify different sales strategies to achieve customer satisfaction.
Navigating Gatekeepers 2.0	The course is here to give you a few ideas whenever you’re in sales and worrying about getting stuck on your way to a decision maker. The information provided isn’t specific, nor is it foolproof – it couldn’t possibly be, even if the course were sixty hours long. But there is enough there to think about that you can develop and adapt a style of navigating gatekeepers that works most often for you.
Navigating the Sale 1.0	In business-to-business selling, most aspects of the sale can be negotiated. This can include pricing, length of contract, terms, options, delivery dates, services, and other aspects. Finding agreeable terms for each one of these aspects, will move your prospect through the funnel.
Negotiating Electronically 2.0	The course will give you an understanding of the distinctions between negotiating electronically versus the alternatives and, as such, why you might choose (or choose not) to do it. If that choice is made for you, it’ll also help you figure out the tricks and techniques you need to maximize your returns.
Objection Handling 2.0	A potential buyer might be reluctant to agree to the sale, and a good sales person will use the power of persuasion to influence the decision in their favour. This is often done by objection handling. Find out how to effectively handle objections.
Overcoming Sales Obstacles 1.0	Rejection is a reality that all sales professionals will deal with occasionally, no matter how experienced or skilled you are; it comes with the territory. Prospects will sometimes hang up on you or refuse to see you, and others will listen to your sales approach and then tell you that they aren’t interested in what you have to offer.
Preparing for Your Sales Call with SMART Goals 1.0	Have you ever presented an idea to someone and was rejected because you couldn’t answer their questions? Learn how to prepare for sales calls with SMART goals; Goal setting ensures your success in presenting.
Presenting for Sales People 2.0	In this course we will show you what goes into creating a great sales presentation, as well as what doesn’t. We’ll explore the different types of sales presentations and when you should use them, as well as show you some techniques and tips you should employ when planning your next presentation.
Prospecting with Ease 3.0	Create a healthy and sustainable sales funnel by developing an effective prospecting game plan and approach. This course helps you minimize prospecting anxiety by keeping the process simple and systematic. Learn tips on how to prepare for a prospecting call, leave a voice message and send emails.
Qualify Your Lead 2.0	Salespeople sometimes spend too long talking to prospects where there’s little hope of the prospect buying. We'll teach you the importance of qualifying your leads.
Resilience and Perseverance 1.0	Some might admit that Customer Service can be a tough job. Oftentimes, you are facing customers who have a problem and concern, and who might be less than happy. How do you face those scenarios day in and day out? With perseverance and resilience.
Sales and Ethics - Making Ethical Decisions 1.0	Ethics come into play in every decision you make every day, in personal and business situations. What is ethics? Ethics is a system that defines right and wrong, and provides a guiding philosophy for every decision you make.
Sales and the Principle Maneuver 1.0	The principle maneuver is a military principle used to help you achieve victory over your competition. Each principle shows how it can be applied to be more effective as a leader and lead your organization to victory.
Sales Channel Partnerships 2.0	In this course we’ll explain the reasons why companies enter into sales channel partnerships, then we’ll present to you the different sales partnerships available to business, and the different ways in which they can increase sales. We’ll also discuss the different pros and cons of deciding to go into a sales partnership with another organization.
Sales Performance Management 1.0	When you think about Performance Management, what are you trying to accomplish? Your sales group is likely focusing on closing the sale, which is important. But you also have to consider the customers' journey in this process - something that should be considered when measuring sales performance. Performance Management is about working with an employee and helping them develop in a way that results in effective and efficient processes throughout their tenure of employment.
Sales: Champion 1.0	Champions are individuals who believe in your product offering and will advocate for your business within their organization. They help you to sell, even when you’re not around. In this course, we are going to put sales champions under the spotlight. We’ll explore what they are, why they are so important, and give you some best practice advice to help you identify and leverage their power in your sales process.
Sales: Discovery 1.0	Discovery, as the name suggests, is the process of discovering as much information as you can about your prospect, enabling you to effectively align your product offering with their specific pain points and needs. In this course, we are going to explore the process of discovery, tell you what it’s about and teach you some best practice that will ensure you have productive, meaningful sales interactions and provide each prospect with a highly personalized sales approach.
Sales: Execution Plan 1.0	Do you have the skills, knowledge, and decision-making confidence to support a sales team through a revenue enablement strategy? In the Executing a Sales Plan course, you are invited to join a struggling sales team at the RESolutions company. You will be immersed in a typical sales environment and tasked with improving the team's overall performance through a series of knowledge-based decision-making assessments.
Sales: Sales Accepted Lead 1.0	It can be tempting to think once a lead comes in from Marketing, the selling can begin. After all, the lead has already been qualified once. Time to get pitching, right? Not quite. As not all marketing qualified leads are ready to pursue. To maintain an efficient sales cycle, the sales team must evaluate leads themselves to ensure the pipeline is full of genuine, Sales-ready prospects. This course will talk you through the process of creating Sales Accepted Leads.
Sales: Sales KPI's 1.0	Sales KPIs are critical in assessing and optimizing sales performance within a revenue enablement framework. They provide valuable insights, drive accountability and improvement, and help organizations achieve their revenue objectives. This course explores how to use sales KPIs to optimize sales performance and maximize revenue generation.
Sales: Sales Motions 1.0	Sales are sales, but there are also many different ways a sale can take place. Who you are, who the buyer is, and how it happens. These different circumstances mean there are different types of sale, or sales motion. This course will examine what sales motions are, the different types, how they interrelate, and key considerations when you’re involved in them.
Sales: Sales Overview 1.0	Sales is a wide-ranging, holistic process built around the effective engagement, conversion, and support of customers. In this course, we are taking a high-level look at the entire process of sales. We will highlight how sales fit into a business and how it aligns with other key departments. We will look at which activities, goals, and roles come under the sales remit. And ultimately, we will show you how sales can significantly impact the success of a revenue enablement strategy.
Sales: Sales Processes 1.0	There are so many different circumstances surrounding every sale. Who you are, what you’re offering, who your buyer is, what they want. For that reason, it makes sense to have the right sales methodology for the scenario you find yourself in. That’s where sales processes come in. This course will look at what sales processes are, why they’re important, and some of the major sales processes, including when and how to use them.
Sales: Sales Systems 1.0	Think of a sales system as a broad framework that a business uses to manage and optimize all its sales operations. It encompasses every element of sales: processes, tools, resources, strategies, training. You name it, it all falls under the banner of a sales system. In this course we are going to examine sales systems to understand how all the different elements of sales can be unified to achieve and maintain success in the marketplace.
Sales: Sales Teams/Roles 1.0	Sales teams and roles can look very different from company to company. But despite teams and roles varying in size and structure, how any sales team can achieve success and drive revenue growth comes down to some universal goals and functions. In this course we explore how sales teams are formed, function, and facilitate the success of a business.
Sales: Value Selling 1.0	Value selling is a sales technique emphasizing the unique value a product or service can provide to potential customers. It goes beyond promoting features or pricing by creating a compelling case for how your particular product will benefit the customer. This course takes a close look at how a value selling sales approach can contribute to sustained success.
Salesperson Responsibilities 1.0	In some companies, salespeople are usually responsible for territories, wherein other companies, salespeople may in charge of products, product categories, or brands. For professional services, the organization might be vertical. Salespeople in these sales positions may have titles such as account manager, product manager, or sales representative. But it's important to understand these differences to be successful in the position you hold.
Scarcity 2.0	A great way to influence a sale, is to convince people that they’re missing out if they don’t act quickly.
Selling Effectively in B2B Situations 1.0	Success in B2B or Business-to-business selling starts with understanding how consumer buying behavior works. The fact is, although it’s called business-to-business, the term actually describes people doing business with people. A business never makes a buying decision; the decision is made by people who work in the company.
Selling Through Questioning 2.0	Questioning is to sales what arrows are to archery. Sort of. You’ll want to fill your quiver with a range of arrows, so you’ll always have the right one for the target. So don’t quarrel. This course will show you how. This course will tell you about different questioning types and techniques you can use to get the most out of your fact-finding sessions. It’s designed to help those in sales get a more well-rounded understanding of the role of questioning during the sales process, and how getting it right will help them achieve their goals.
Selling to Power Buyers 2.0	As a salesperson, quite possibly one of the hardest tasks you’ll face is getting an audience with a real decision maker; the person who has the true spending authority – a power buyer. And if you find yourself in front of a power buyer, your task becomes harder still, as now you must capture their attention and maintain their interest. Selling to power buyers can feel like a Herculean task, but it can be done. And it can be mastered! In this course we’re going to explain to you who the real power buyers really are, how to best navigate the power structure of any business, and we will give you some tips for when you finally get that meeting with a power buyer.
Social Selling 2.0	You'll find that power comes from many places. One major source has to do with who you know and how you access your organization's information. Consider social networks as visual maps of a relationship between individuals. Much of the organizational work that gets done is completed through informal networks.
Solving Your Customer's Needs 1.0	In sales, even though you’re selling the same product, different customers require different approaches. It's important to tailor your pitch to specific customers and understand how to frame your product as a solution to meet their specific needs and desires.
Staying Motivated in Sales 1.0	Is being successful in sales as easy as singing a great song or saying a catchy slogan? Absolutely not. It’s your motivation, goals, and drive to succeed that make you successful in sales. And you can only do this if you truly believe you can.
Taking Notes 2.0	If you’re in a customer service or hospitality role – it’s a safe bet that you’re used to putting other people first. You give that great customer service, go the extra mile, and take care of others. While this is all wonderful.... do you ever feel burned out? The thing is, as service providers, we can sometimes put all of our energy into doing our job. Failing to look after ourselves or taking care of ourselves can mean there’s not always much left to give. This course will come up with ways you can put yourself first, without sacrificing your great level of service.
The 7-Step Selling Process 1.0	In sales, it’s critical to understand the importance of identifying potential new customers. Without new customers, businesses would ultimately die. Great salespeople are constantly looking for new prospective customers everywhere. The selling process is generally divided into seven steps that empower you to sell virtually anything you want and satisfy your customers. The steps are: prospect and qualify, the pre-approach, the approach, the presentation, overcoming objections, closing the sale, and follow-up.
The First Sales Call 1.0	The first sales call (or calls), is typically an extension of the customer qualification process. Even if the company qualifies initially, you may find out that they aren't the ideal customer after all. Understand company demographics to ensure that the company fits an ideal prospect profile and allows you to tailor your solution to fit the company's needs.
The Pitch 2.0	Pitching can be a very daunting experience, but as with so many aspects of sales, the key to success is preparation. Discover the importance of the pitch.
The Power of Silence 2.0	Silence is a very powerful tool in sales. Find out why.
The Sales Approach - Confidence and Credibility 1.0	Consider the six Cs of the sales approach: Confidence, Credibility, Contact, Communication, Customization, and Collaboration. These six approaches will help you anticipate your customers’ responses, adapt, and execute your approach with success. This course discusses the first two sales approach parts– Confidence and Credibility.
The Sales Approach - Contact and Communications 1.0	Consider the six Cs of the sales approach: Confidence, Credibility, Contact, Communication, Customization, and Collaboration. These six categories will help you anticipate your customers’ responses, adapt, and execute your approach with success. This course discusses the next two sales approach parts – Contact and Communications.
The Sales Pre-Approach 1.0	Part of building relationships that work is doing your homework. It's not enough to use the information you gathered when you were prospecting and qualifying. The pre-approach, or the process of finding out the answers to these questions, is critical. Doing your research and coming prepared gets your prospect's attention and shows them that you care. It gives you the power to sell adaptively and puts you ahead of your competitors.
Time Management 2.0	It’s a quick overview of some of the main things to do and keep in mind if you want to make the most of your sales productivity. You’ll then be able to go away and put what you’ve learned into practice.
Turn Lemons into Lemonade 1.0	How do you handle complaints effectively? That is, how do you take a lemon, a problem that’s occurred and it could be your fault, it could be the organization’s fault, or it could be a mistake that even the customer or somebody else’s made – and turn it into a positive? You take that bad situation - that lemon -and turn it into a good situation or lemonade.
Understanding Power and Dependency 1.0	On November 27, 2007, Fortune named Steve Jobs the most powerful person in business. The late CEO of Apple Inc has transformed no fewer than five different industries: computers, Hollywood movies, music, retailing, and wireless phones. His Apple II ushered in the personal computer era in 1977, and the graphical interface of the Macintosh in 1984 set the standard that all other PCs emulated. How did Jobs do it? He drew on all six types of power: expert, legitimate, reward, referent, information, and coercive.
Understanding Sales Objections 1.0	If you truly understand your prospect’s business, it’s much easier to present a solution that addresses the perceived need and reasons to buy it now. In addition to understanding your buyer’s pain points, it’s important to foster trust with your buyer.
Understanding the B2B Buying Process 1.0	Have you ever wondered how a global retail store like Zara decides which products will be in their stores for the spring season? How does a restaurant determine which beverages to offer? Or, how does Hewlett-Packard identify which parts it will use to manufacture its printers? The B2B buying process refers to a purchase made by an individual or a buying center on behalf of the company.
Understanding the Benefits of Consultative Selling 1.0	Learn why relationships are so important in selling, the mindset you should approach consultative selling with, and some best practice tips.  The bottom line is, to be successful in selling you have to make selling personal. People do business with people, not with companies.
Using SPIN Selling 2.0	The SPIN sales model was developed by focusing on successful and experienced sales professionals doing what they do best – selling. There were several popular myths about the selling process were incorrect, so they developed SPIN selling. Today sales professionals all over the world incorporate the SPIN selling model into their sales process successfully.
Utilizing Power and Influence Effectively 1.0	Are having power and using power the same? What if there was a manager who can reward or punish employees? When this manager asks an employee to do something, the employee will likely comply with the request, even though the manager does not do the rewarding. What are the sources of one’s power over others?
Where Do Product Ideas Come From? 1.0	If you want to develop a product idea, you’ll need to identify something that customers want. Or, more importantly, filling an unmet customer need. When you come up with a new product idea, don’t ask, “What should I sell next?” ask instead, “What does the customer want to buy?”

Courses & Descriptions
Bloomberg - Restoring Coral Reefs with Climate Technology 1.0	Coral reefs help feed more than 1.2 billion people, but we may lose up to 90% of the world's coral cover in the next 30 years. Here's how one company is trying to restore them with the help of climate technology.
Green Finance - Green Finance and your Business 1.0	How do green finance and business sustainability align? And how can businesses secure funding for their transition towards more responsible corporate conduct? That’s what we are going to find out. In this course we outline some key sustainability concepts and explain how green finance instruments can be utilized to improve the corporate sustainability in any business.

Courses & Descriptions
Be Active 2.0	Most people have a pretty clear idea of what’s good for them and what’s not. We all want to eat healthily; get plenty of exercise and not give into bad habits. But it’s not always that easy, especially when at work. When we’re busy at work, it can be easy to prioritise workload over wellbeing and you might feel like it’s difficult to maintain a healthy lifestyle when on the job. This course is here to help. We’ll focus on some of the daily choices you can make that will help your work life be happier, healthier and more productive.
Be Grateful 1.0	It’s not as easy as saying ‘hey, you know, you should be grateful’ and BAM! Everything changes. Actually, practicing gratitude is like stretching a muscle. It takes time and commitment to make it strong. This course is all about how to live a more grateful life, and the positives and benefits you’ll reap by doing so. They say gratitude is the key to happiness... after taking this course, we hope you’ll agree.
Breaking Unhealthy Behavior Patterns 1.0	Sometimes we find ourselves acting in unhealthy ways. And if we aren’t careful, before long we can start developing patterns of negative behavior. But fear not, because in this course we explore how and why we can often fall into these patterns of unhealthy behavior, give you some actionable tips to break out of these patterns, and help keep your less healthy habits in check!
Career Goals - Finding Purpose in Your Career 3.0	Let’s face it – we spend a lot of our lives at work, so we shouldn’t be unsatisfied, constantly stressed, or just straight up miserable in our jobs. Life’s too short. ‘Purpose’ is that elusive word – sounds great and all, but how do we go about finding it? This course will break it all down for you and point you in the right direction.
Career Goals - Planning for the Future 3.0	This course is about making the journey towards your goals as simple and motivating as possible. We will explore how we can plan our path towards a brighter and more successful professional future. We will look at how to shape career goals that are personal and will encourage us to play to our strengths, as well as appeal to our values, passions, and expertise.
Check Your Ego 1.0	Hubris is extreme arrogance and pride. To go even further, hubris is the action step of arrogance. It blinds a leader not only their own actions, but the effect those actions have on others. Hubris often leads to negative consequences – missed deadlines, failed projects – but it often results in disenchanted and disengaged employees. That’s the effect of failed leadership.
De-stressing your Inner and Outer World 1.0	So many people are suffering from stress that we often find it commonplace. We forget that it can cause serious health effects, reduce productivity, and of course, cripple our mental health. Some people desperately want to take the necessary steps to reduce stress, but don’t even know where to get started.
Dealing with Failure and Rejection 1.0	Whether you’re ready to accept it or not, failure’s pretty inevitable in life, and in work. So why do we try so hard to avoid it? Why can’t we accept it, or even better, embrace it? The great news is – failure is subjective. You might see it as the small stuff or you might see it as the really big stuff. Either way, this course will help to redefine how you view failure and rejection. Because guess what? They’re not permanent…
Dealing with Stressful People 1.0	Stress is an inevitable part of life. Sometimes, though, we feel like there is too much of it; this can cause a lot of problems, including sickness, fatigue, and heightened irritability. There are some things you can do to constructively avoid stressful situations and to handle stressful feelings when they arise.
Developing Resilience 3.0	Learn how to challenge your thinking. See what is really happening, not what you think is happening. This is key to becoming more resilient.
Finding Purpose 1.0	How do you find purpose in your life? It seems like such a big challenge, almost too big. When in fact, the answer could be in the smaller details – things you can nurture one-by-one. This course is going to look at all of the different ways we can find purpose in our lives, and as a result, live a happier and more fulfilled life.
Gain Control of Work Life Balances 1.0	Work-life balance is defined as properly prioritizing work responsibilities and other life activities, such as family, personal growth, volunteering, and leisure. Managers have many things within their control to support theirs and their employees’ work-life balance. Promoting a healthy balance can increase engagement, job satisfaction, and productivity.
Grief and Loss 1.0	Grief is an emotion we feel when we experience a loss in our lives – such as a death or a separation. There are several, unpredictable effects that can follow. Instead of denying it, this course promotes acceptance of grief. We’ll go over the five common stages of grief, explain how your progress might look, and give you some different advice.
Handling Defeat 1.0	Learning how to lose is a winning behavior. Leaders cultivate it. But learning how to handle defeat, with grace, is a skill. Every leader should know how to lose. Failure is not something they teach you in school; it is something life teaches you. Often time the true measurement of a person is not in their successes, but how they handled their defeats.
Healthy Eating at Work 2.0	We consume at least a third of our daily calorie intake whilst at work, so it's important to consider our daily eating habits. This course can help.
Impostor Syndrome 1.0	Impostor syndrome can affect anyone. Regardless of experience, skills, status or abilities, people from all walks of life can often feel overwhelmed by intense self-doubt. In this course we shed some light on the pervasive but often under-examined topic of impostor syndrome, uncover the typical signs and symptoms, as well as offer some advice and coping strategies.
Keep Your Cool 2.0	The thing is, we all get mad sometimes. There’s no point in denying it. But some of us are better at controlling it than others. This course looks at the importance of patience – what it consists of and why it’s important. It’s also a good chance to look at our reactions and learn ways to you know... just breathe.
Leading Learning - Developing Resilience 1.0	We all have to face adversity in our lives. It’s never fun. Not for anyone. Especially if you think you’re not a naturally resilient person. But fear not, as this course is designed to show you that you can develop a resilient mind-set to stay primed to tackle adversity now and in the future.
Leading Learning - Eating Habits at Work 1.0	When we’re busy at work, it can be easy to prioritize workload over wellbeing and you might feel like it’s difficult to maintain a healthy lifestyle when on the job. This course will focus on good eating choices you can make that will help your work life be happier, healthier, and more productive.
Leading Learning - Fatigue Management 1.0	Would you know the warning signs of fatigue? Fatigue is a serious or prolonged period of exhaustion that can affect you both mentally and physically. You need stop fatigue before it happens. This course will help you understand fatigue, know what to do if you or someone else might be fatigued and how to manage fatigue before it’s too late.
Leading Learning - Handling Personal Stress 1.0	We hate to break it to you, but stress is a necessary emotion. Our brains are wired such that it’s difficult to take action until we feel at least a certain degree of stress. So, this course isn’t going to teach you how to eradicate stress from your life - it isn’t a wellness retreat in the Bahamas. What it will show you however is that through a combination of physical and mental self-care, you can manage your personal stress and still lead a healthy, successful life.
Leading Learning - Managing Mental Health and Wellbeing 1.0	As a manager, it’s likely that you’ll supervise a worker with mental illness at some point. It’s important that you know how you can effectively manage and support workers with mental health issues, including providing a safe work environment and protecting their privacy.
Leading Learning - Managing Team Stress 1.0	In this course we are going to explore a manager’s role and responsibilities when it comes to stress in the workplace. Specifically, we will highlight why employees will feel stress, recognize the most common signs of stress in a team, as well as show how a manager can alleviate stress in the workplace.
Leading Learning - Mental Health at Work 1.0	Mental health concerns in the workplace are increasingly common. This course covers accessing support for mental health in your workplace, including organizational accommodations, supporting a co-worker, and how to talk about your own mental health. You’ll also learn some self-care techniques to support yourself at work.
Leading Learning - Stay Active at Work 1.0	Staying active is important. We all want to eat healthily; get plenty of exercise and not give into bad habits. But it’s not always that easy, especially when at work. This course focuses on some of the daily choices you can make that will help you be more active and productive.
Leading Learning - Workplace Ergonomics 1.0	Are you straining your eyes while working or perhaps your neck and shoulders hurt at the end of the day? The good news is these problems can be avoided by making sure your workstation is properly adjusted. This course will help you understand ergonomics and what you can do to avoid the impacts of poor ergonomics.
Leading Learning - Your Wellbeing at Work 1.0	Healthy and well-motivated employees have a positive impact on productivity and effectiveness. The actions you take and the way you think have the biggest impact on wellbeing. This course covers the benefits of improving your wellbeing in the workplace through physical and mental improvements, as well as following healthy habits.
Learn to Be Patient 1.0	The pace of work pushes you to achieve more in less time. That may be good for the short term, but it exacts a tough toll long term. Many have lost sight of the virtue of patience. Gaining and giving respect, doesn’t happen overnight. Respect together with patience is a long-term commitment and one that is constantly growing and evolving. Once you earn it, it’s important to nurture it and encourage your team to do the same.
Let Go of Control 2.0	The thing is, we all get mad sometimes. There’s no point in denying it. But some of us are better at controlling it than others. This course looks at the importance of patience – what it consists of and why it’s important. It’s also a good chance to look at our reactions and learn ways to you know... just breathe.
Managing Employee Stress 1.0	Everyone knows how it feels to be stressed. In the workplace, stress can either motivate an employee to rise to a challenge, or stifle an employee, causing a loss of productivity and, ultimately, revenue. Managers must understand how stress impacts employee performance and find ways to address and manage employee stress in a way that is effective for the individual and the company. In this course, you will learn about managing employee stress, including ideas for lifestyle choices that promote low stress, and ways organizations can reduce it.
Managing Expatriates - Reducing Stress and Homesickness 1.0	Though all employees suffer from stress at one point or another, employees on international assignments face unique challenges. Not only do they have the standard job stresses, they must also deal with the fact that they are living and working in a foreign country and are struggling with culture shock, homesickness, family difficulties, and other personal issues. You may find yourself in a situation in which you must help these employees handle such problems.
Managing Mental Health in Your Workplace 3.0	This course covers important information on managing a worker with mental illness. It looks at an employer’s obligations and highlights the need for medical evidence when making reasonable adjustments or accommodations to support a worker with mental illness. This course builds on information introduced in the course Mental Health in Your Workplace.
Managing Stress 3.0	Many of us experience stress in life, whether this is in the short term from one-off projects or long-term stress from a high-pressure career. Not only can this be profoundly unpleasant, but it can also seriously affect our health and our work. However, it is possible to manage stress, if you use the right tools and techniques. This course will show you how. It’ll look at how to improve your mental and physical ability to process stress, which will help you deal with it when it appears.
Maternity - Managing Those Returning to Work 1.0	Maternity Leave is a life-changing time for mothers. Of course, bringing new life into the world should be an amazing experience – but what if your workplace holds you back? As an employer, it’s vital for your employee’s well-being to create a supportive environment to come back to. And not just that, you need to be communicating effectively throughout the transition. This course will walk you through it.
Maternity - Returning to Work 1.0	Returning to work after any period of leave can be daunting – even if it’s just a holiday. Returning to work after maternity leave can be especially stressful. This course will help you manage the effects of maternity in the workplace, plan your return, including any changes you may have to make, and handle your first day back much more easily.
Menopause - Going Through Menopause 1.0	The menopause is totally natural, and so are all of the symptoms. Rather than hide away and feel shame, we want our learners to feel educated and more confident about going through the three stages of menopause. This course will explain everything you need to know.
Menopause - Managing Those Going Through Menopause 1.0	As a manager or colleague of people who may be going through the menopause, it’s important you know what you can do to help make things easier. This course will look at what the menopause actually is, what the symptoms are and how they can affect a person’s work, what the law says about menopause, and what you can do to help.
Mental Health Awareness 1.0	This course covers important information about accessing support in the workplace for a mental illness. It discusses some of the pros and cons of disclosing a mental health condition at work, how to support a co-worker with a mental health issue, and the kinds of reasonable accommodations an employer might make.
Mental Health in Your Workplace 2.0	This course covers important information about accessing support in the workplace for a mental illness. It discusses some of the pros and cons of disclosing a mental health condition at work, and the kinds of reasonable adjustments an employer might make. It looks at how a worker can support a co-worker with a mental health issue, and aims to challenge some common misconceptions about this area of health.
Reducing Stress - Meditation and Visualization 1.0	Stress is generated by various aspects of our life, including work, family life, and health. While stress is a necessary part of our lives, experiencing too much of it can lead to problems, so it’s in your best interest to learn how to effectively deal with stress and mitigate some if its negative side effects. There are a number of ways to do this, most of which are highly beneficial to your life in general.
Reducing Stress - Techniques to Relax 1.0	Stress is a part of life that everyone must deal with. While a little pressure can be a good thing, helping us avoid danger or working as a motivator, too much stress can be dangerous. It can make you less productive in the long run and can lead to burnout and even serious health problems. We respond to stress physically, emotionally, and mentally, and sometimes, by simply recognizing our stress and tension, we can help alleviate it.
Reducing Stress Through Time Management 1.0	One of the things that cause a great deal of stress is not having enough time to do what we need to do. If you learn how to manage your time properly, not only will you be more productive, you will also find yourself feeling a lot less pressure.
Sickness and the Workplace 2.0	A lot of people feel that coming in to work when you feel a bit ill is the right thing to do. Mind over matter. It shows you’re dedicated – a team player! Plus, you’ll get more work done. But is that really the case? This course will examine firstly whether that is a belief we have, whether it’s well-founded, and what we could be doing instead.
Stress at Work 1.0	Job stress is a very real issue in the modern workplace. While some companies feel like it’s a reality that workers must simply learn to accept and deal with, there can be very real consequences when job stress goes unchecked. Recognizing the effects that stress has on workers is key to implementing effective prevention strategies. In this course, you will learn about job stress and how it affects employee and company health.
Stress Management - Stress Awareness Comes First 1.0	There are two kinds of stress people deal with: motivating stress that helps you get things done, and paralyzing stress that stands in the way of your productivity. It paralyzes us at times. It keeps us from those very kinds of things that the good stress could have helped with.
Stress Management - Taking Care of Yourself 1.0	Taking care of yourself is important—you can’t be the best version of yourself if you aren't healthy. There are two main areas of self-care: physical and mental or emotional. By learning strategies to address both types, you will be better equipped to care for yourself.
Stress, Emotions, and Ethics 1.0	A gap between our true feelings and the feelings we display at work can cause distress. What happens when there is a gap between our feelings and our true beliefs? Emotions not only play a valuable part in our work, but also in our personal lives. By learning to identify and maximize the uses of our emotions at work, we can more appropriately respond to emotional situations.
Take a Hard Look in the Mirror 1.0	The best leadership is done through tough self-examination. Not a little meditation and self-reflection, although important, but actually looking in the mirror and being able to stand by the choices the person in front of you has made. Oftentimes, you may not - but being aware of that is critical to leading others.
The Angry Unsent Letter 1.0	What are you supposed to do when you start to reach boiling point? You’re being pushed to your edge, someone’s trying to get a reaction from you, or maybe they’re unknowingly making your life harder with their carelessness or ignorance?We’ve all been there, silently enraged. Ever heard the phrase, ‘no response is a response’? You don’t need to give people a reaction every time, because that’s a way of giving them your energy – something you need to preserve. So, if you choose no response, this course will explain exactly what to do with all that leftover negativity you need to release.
The Benefits of Stoic Thinking 2.0	‘The Benefits of Being Stoic’ is all about how you can adopt certain ways of thinking to achieve a more peaceful and less stressful life. It’s a great place to start your understanding of mindfulness. We’ll look at the philosophy of Stoicism, the art of remaining calm under pressure (and so many other wonderful things). This philosophy might be very old, but the values remain completely relevant to our lives today. This course will show you how to adopt some of these ancient lessons into your modern-day life.
Turn Away From Tech 1.0	Technology. It’s great. We’ve sent a space station into the sky. We have telescopes watching and learning about the galaxy. Online, we’ve educated ourselves, immortalized classic texts, music, speeches... and we’ve video-called family members on the other side of the world, as though they were in the next room.There’s no denying technology is amazing. But in most of our lives, there’s an undeniable, dark flipside to it all. Social media, too many apps, notifications and group chat conversations can be distracting, counter-productive, and at their worst, can make you miserable. This course aims to start cracking down on your bad habits, so you can be happier.
Understanding Emotion 1.0	When was the last time you masked an emotion at work? Perhaps you were sad about a family issue, or cranky due to lack of sleep, and tried to cover these feelings. How often do you hide your true emotions to preserve a professional persona? Emotions shape an individual’s belief about the value of a job, a company, or a team. Emotions also affect behaviors at work. Research shows that individuals within your own inner circle are better able to recognize and understand your emotions.
What are Emotions 1.0	Financial analysts measure the value of a company in terms of proﬁts and stock. For employees, however, the value of a job is also emotional.
What Can be Done About Job Stress 1.0	When workers experience job stress, they and the company both suffer. Preventing job stress, and addressing it when it does happen, is an important part of organizational life. Therefore, managers must understand what strategies are effective in helping employees deal with work-related stress.
What is Stress 1.0	Stress is a given factor in our lives. We may not be able to avoid stress completely, but we can change how we respond to stress, which is a major benefit. Our ability to recognize, manage, and maximize our response to stress can turn an emotional or physical problem into a resource. But what is stress?
Workplace Stress Prevention 2.0	While OSHA covers many areas relating to health and safety at work, a few other areas are also important to mention. Stress management, office-related injuries such as carpal tunnel syndrome, and no-fragrance areas are all contemporary issues surrounding employee health and safety. We will discuss the issue of stress in this course.

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