Healthicity Blog

Opinions aren’t always the most effective way to make a case. I’ve found that it’s always easier to find an existing citation or reference instead of using your opinion. Opinions simply sound too subjective and there are too many gray areas in compliance for subjectivity.

Often, compliance officers are left alone in their own department to do their own things. It can become a little isolating. So, it’s always important to find a trusted person to talk with about compliance issues.

One of my favorite sayings is that “bedside manner matters.” This comes from my background as a physician. At the end of the day, being knowledgeable doesn’t mean that you work well with people. As a compliance officer, it’s important that you work well with people.

There are a lot of great tools on the market nowadays that can make your workday a lot easier. Investing in the right tools frees up a lot of your time to work on compliance issues. Instead of spending your time tracking down emails and sign in sheets.

Trust is a valuable currency for compliance officers. The more individuals in your organization trust you, the more comfortable they’ll feel in coming to you with compliance violations or other compliance related matters. Some view compliance officers as obstacles in their way.

As a compliance officer, it’s important that you know the business you’re in. The business doesn’t exist for the compliance program, instead, the compliance program exists for the business.

Reporting structure really matters in compliance. That’s why almost every CIA you read will mention reporting structure, specifically, that a compliance officer shouldn’t report to the general council or CFO. Compliance officers shouldn’t have a compliance/CFO role or a compliance/general council...