Complete Litmos Course Library

AUDIT MANAGER CORE COURSES	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Unlocking the Secrets of Modifier 25: A Comprehensive Guide for Coders	Participate in an in-depth webinar on the requirements for adding modifier 25. Learn when it can be used and practice making that decision with real-life scenarios.
The Art of Coding & Auditing Radiation Oncology	Get an in-depth review of guidelines for coding radiation oncology.
E/M Coding and Other Time-Based Services	Learn best practices for coding E/M in 2023 using the new codes, with a focus on calculating time when determining the level of service.
An Auditor’s Simple Guide to Infusion Services	This course covers CPT® Hydration codes, Therapeutic, Prophylactic and Diagnostic Injections and Infusions, and the Chemotherapy administration codes, for clinic-based (pro-fee) billing. It also includes real-world case examples.
Audit's A to Z: Creating A Successful Audit Program	Understand the benefits of auditing, types and reasons to audits, and how to plan an audit through the complete audit cycle. What should be included in conducting an effective audit?
A Rockstar's Guide To Radiation and Oncology Coding	This course is designed to help you understand oncology, treatment plan option, and Isodose coding. Includes a review of documentation requirements.
Office Visit Guidelines: MDM	This course will help you understand the requirements when selecting components for level of service. (10 minutes)
Office Visit Guidelines: Time and Prolonged Services	A complete review of the 2021 Office Visit Guidelines including MDM, Time, and Prolonged Services.
Annual Wellness/Medicare Preventative	Learn about the requirements for documenting wellness and preventive services for each type of payer. This course includes a review of guidelines and requirements for Medicare and Medicaid, along with the guidelines for standard preventive visits covered by most commercial payers.
2022 CMS Changes to Reporting Shared Services	Gain an in-depth understanding of the guidelines and requirements for billing for split/shared services. This course also covers the requirements for each provider participating in the service.
Coding for Injections and Infusions	Enhance your knowledge of the ins and outs of injection and infusion coding. The course includes explanations of terms used in documenting injection and infusion services, as well as a review of coding guidelines.
2023 Coding Updates for Home Health Hospice	This course reviews the new codes and guidelines for Home Health and Hospice in 2023.
Selection of Principal Diagnosis	Get an overview of the guidelines and rules related to selecting the primary diagnosis.
Behavioral Health and Psychiatry	This webinar reviews the new codes for Behavioral Health and Psychiatry in 2023.
Chief Complaint, HPI & Status of 3 Chronic	The chief complaint and history are critical to selecting the level of service. This course reviews the coding guidelines and rules based on the 1995 E/M requirements.
E/M History and ROS	This session explains the guidelines and rules for documenting the patient's history and a review of system (ROS).
95 Exam Guidelines	This course provides an in-depth look at the 1995 guidelines for an E/M exam.
97 Exam Guidelines - Multi-System General Exam	Understand the 1997 exam guidelines for a multi-system general exam.
97 Single Exam Guidelines - Cardiovascular	Master the 1997 guidelines for cardiovascular system exams.
97 Single Exam Guidelines - Ears, nose, throat	This course covers the 1997 guidelines for exams of the ears, nose and throat.
97 Single Exam Guidelines - Eye	Master the 1997 guidelines for eye exams.
97 Single Exam Guidelines - Genitourinary	Learn more about the 1997 guidelines for exams of the genitourinary system.
97 Single Exam Guidelines - Hematologic / Lymphatic / Immunologic	Master the 1997 guidelines for exams of the Hematologic, Lymphatic, and Immunological systems.
97 Single Exam Guidelines - Musculoskeletal	Master the 1997 guidelines for exams of the musculoskeletal system.
97 Single Exam Guidelines - Neurological	Gain a deeper understanding of the 1997 guidelines for exams of the neurological system.
97 Single Exam Guidelines - Psychiatric	Master the 1997 guidelines for an psychiatric exam.
97 Single Exam Guidelines - Respiratory	This course covers the 1997 guidelines for exams of the respiratory system.
Common Office Procedures	This course features billing guidelines and rules for the most common office procedures.
Incident-to Guidelines	Gain a deeper understanding of the guidelines to consider when services are included in the value of another service.
Teaching Physician Guidelines	Learn more about the guidelines that govern documentation requirements for teaching physicians working with residents.
Primary Care Exception	This course covers the primary care exception, when it applies, and how it needs to be documented.
Modifiers	Gain a deeper understanding of the appropriate use of E/M, multiple procedure, laterality, and repeat procedure modifiers.
Microlearning: Unlocking the Secrets of Modifier 25	Understand the two basic requirements for using modifier 25
Navigating Telehealth, Medicare, and More in a Post-PHE Healthcare Environment	This course includes details about what healthcare professionals should expect with the ending of the COVID-19 Public Health Emergency. It also features short and long-term considerations, as well as regulatory and compliance implications of out-of-state virtual care.
97 Single Exam Guidelines - Skin	Master the 1997 general guidelines for a single body system.
Show All Show Less

COMPLIANCE MANAGER CORE COURSES	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Medicare Training: General Compliance Training	This course was designed to provide the required education for Medicare Parts C and D regarding the importance of a compliance program and the seven elements of an effective compliance program.
Medicare Training: Combating Fraud, Waste, and Abuse	This training is designed to provide education on combatting Medicare Parts C and D fraud, waste, and abuse (FWA). It includes information on how to recognize what FWA, major laws and regulations pertaining to FWA, potential consequences and penalties associated with violations, and preventing, reporting and correcting FWA.
The Basics of HIPAA Privacy & Security and HITECH	The purpose of this course is to provide you with an understanding of the HIPAA law as it relates to the healthcare industry.
Bloodborne Pathogens and Your Healthcare Organization's Exposure Control Plan 4.0 (US)	In healthcare, we’re exposed to a wide variety of potential hazards. It’s important to understand the protective measures to eliminate or minimize your exposure to bloodborne pathogens and other potential hazards. This course is designed to summarize the workplace exposure control plan, as it relates to bloodborne pathogens and other potential hazards. After completing this course, you will understand - • Define the term bloodborne pathogens • Describe how to determine employee exposure • Describe post-exposure evaluation and follow-up Duration - 30 minutes
Workplace/Sexual Harassment	The purpose of this course is to help facilitate a safe working environment for all employees regardless of age, race, sexual preference, or gender by educating individuals on the dangers of sexual harassment, how to prevent sexual harassment, and how to handle the situation if it should occur.
Compliance Training for Health Plan Board Members	Throughout this course, we’ll discuss the unique fiduciary duty Board members have to their organization. We’ll also touch on various laws and regulations, and possible consequences for noncompliance. Learning Objectives - • The reasons for the growing emphasis on corporate responsibility across the country and the unique challenges facing healthcare • The seven requirements of an effective Compliance Plan • Questions healthcare boards can ask to ensure a culture of compliance has been established and promoted within their organizations Duration - 45 minutes
Bloodborne Pathogens and Your Organization’s Exposure Control Plan	In healthcare, we’re exposed to a wide variety of potential hazards. It’s important to understand the protective measures to eliminate or minimize your exposure to bloodborne pathogens and other potential hazards. This course is designed to summarize the workplace exposure control plan, as it relates to bloodborne pathogens and other potential hazards.
Compliance Training for Health Plan Board Members	Throughout this course, we’ll discuss the unique fiduciary duty Board members have to their organization. We’ll also touch on various laws and regulations, and possible consequences for noncompliance.
Confidentiality Agreements: What is Your Role?	Thousands of employees in the healthcare setting enter into confidentiality agreements that impose duties and carry obligations following the termination of their employment relationship that can result in the imposition of significant penalties for non-compliance. Few employees properly understand these obligations and the reason for them. You must be familiar with these agreements and how they affect you. This course is designed to help you comply with employee confidentiality agreements and how to negotiate best the challenges of working with confidential information in the healthcare setting. Learning Objectives - • The definition of a confidentiality agreement • Why confidentiality agreements are important • Where these agreements can be found Duration - 30 minutes
EMTALA and Patient Intake	EMTALA, the Emergency Medical Treatment and Labor Act was created to ensure that patients receive medical treatment in cases of emergencies or being in labor, regardless of their ability to pay. Your hospital is required to comply with EMTALA, and there are serious consequences for ignoring it. This course will explain more about what EMTALA is and how you and your hospital can follow the law. At the conclusion of this course, you should be able to - * Define the Emergency Medical Treatment and Labor Act, EMTALA * Recognize EMTALA's impact on the patient intake process * Recognize the importance of EMTALA compliance Duration - 20 minutes
Fire Safety in Healthcare Facilities	This training will help you prevent fires, and if a fire occurs, this training will help you understand how to protect yourself, other workforce members, patients, and visitors.
OSHA Compliance	This course will discuss Occupational Safety and Health Administration (OSHA), workers rights under OSHA, when to file an OSHA complaint, workplace violence, and the top ten violations of OSHA standards.
Patient and Workplace Safety Measures in Healthcare	In emergencies, patients will expect healthcare workers like you to be able to navigate them quickly and safely away from hazards. Build your awareness of various workplace hazards and appropriate measures that you should use to ensure the safety of patients and staff. Topics include - • Identify information that your organization must have available to ensure workplace safety, including the incorporation of several Joint Commission standards • Describe appropriate measures to lodge safety complaints • Describe appropriate measures related to fire emergencies • Describe proper steps to address harassment and bullying in the workplace Duration - 30 minutes
Preventing Conflicts of Interest: Ethical Conduct	In the workplace, there’s a clear-cut right and wrong way to behave. If there’s any gray space, you run the risk of acting unethically, which could mean the end of your employment. This course outlines the best ways to handle tricky situations, so you can ensure you’re giving your best to your workplace.
Standards of Conduct	As Employees, clinicians, suppliers, contractors, volunteers, and other caregivers we accept personal responsibility to act with the highest of standards and integrity in all business and clinical activities. We strive to follow the policies and regulations that govern our work to the highest standard. This Code of Ethics training provides guidelines for the standards we adhere to and our responsibilities as ethical caregivers.
Steps to Minimize Workplace-Related Injuries in Healthcare	Healthcare workers face several severe safety and health hazards. It is crucial to be mindful when working in this type of environment that employers reduce healthcare-related risks like bloodborne pathogen exposure and minimize injuries related to the workplace. This course summarizes various factors that impact safety in the workplace, such as lighting, ventilation, air quality, and mechanisms to maintain employee health, such as ergonomics  Learning Objectives - • Define ergonomics and identify ergonomic techniques • Identify ways to maintain personal safety in the workplace • Describe workplace environmental setups to enhance employee health Duration - 30 minutes
Why Emergency Action Plans Matter for Healthcare	Emergencies still occur despite our best efforts, but proper planning helps minimize collateral damage. Emergency preparedness is essential in healthcare to ensure measures are taken to safeguard patients and staff in the event of a disaster. Here we’ll cover common natural disasters, emergency preparedness, and the benefits of understanding your workplace's emergency action plan After completing this course, you will understand - • Define the term emergency preparedness • Describe types of common emergencies that occur in the healthcare environment • Explain why it is important to have an emergency action plan in place • Describe key components necessary in an emergency action plan Duration - 30 minutes
Workplace / Sexual Harassment - (General) Non-California version	The purpose of this course is to help facilitate a safe working environment for all employees regardless of age, race, sexual preference, or gender by educating individuals on the dangers of sexual harassment, how to prevent sexual harassment, and how to handle the situation if it should occur.
Workplace / Sexual Harassment - California	The purpose of this course is to help facilitate a safe working environment for all employees regardless of age, race, sexual preference, or gender by educating individuals on the dangers of sexual harassment, how to prevent sexual harassment, and how to handle the situation if it should occur.
Workplace Safety - How Employees Can Ensure a Drug-Free Workplace	Substance abuse in the workplace is a serious problem. Workplace safety involves keeping the work environment drug-free. Learn strategies for maintaining a drug-free workplace and steps an employee can take if they suspect or are impacted by substance abuse. Topics include - • Define the term drug-free workplace • Explain the negative impact of substance abuse in the workplace • Identify commons signs of substance abuse in the workplace Course duration - 30 minutes
Annual Healthcare Compliance Refresher	Healthcare companies need a compliance program to ensure their organization takes the necessary precautions to combat fraud, theft, and waste and ensure quality patient care. This course provides information on how clinicians, employees, and contractors have effective compliance programs. Learning Objectives - • Understand the purpose of an effective compliance program • Learn the components of a compliance program related to fraud, waste, and abuse, proper billing of services for Medicare and Medicaid beneficiaries, and patient privacy and security (HIPAA and Occupational and Safety Health Administration, otherwise known as OSHA) • Recognize and follow the basics of significant healthcare laws Duration - 30 minutes
Resumen de los estándares de la HIPAA (EEUU)	Dichos objetivos han repercutido en la forma en que los proveedores de servicios sanitarios y los planes de salud, también denominados 'entidades cubiertas', así como sus socios comerciales, realizan sus gestiones diarias, desde los registros médicos del paciente hasta la facturación. Es importante que todos los pacientes y las entidades cubiertas comprendan y cumplan las regulaciones pertinentes de la HIPAA. Cuando termine este curso, será capaz de comprender - • Qué son los estándares de seguridad y privacidad de la HIPAA • Cómo cumplir los estándares de privacidad y seguridad de la HIPAA • Cómo se aplica la HIPAA a las transacciones electrónicas y a los conjuntos de códigos Duración - 60 minutos
Computer and Information Security Training	In today's environment of information security threats, protecting sensitive data and ePHI is paramount, this course covers basic computer and information security preventative measures to help us understand how we can help protect our IT systems and the data we store and protect.
Show All Show Less

60-SECOND SKILLS	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
First Aid – Bleeding	Bleeding can make us uneasy. It’s not just that it’s kind of gross, it’s also that some of us are unsure of how to handle it. Don’t stress – we’ll tell you everything you need to know to handle blood, so if the time comes, you’ll have all the right info.
First Aid – Primary Survey	We all like to think we’d know how to react if we found someone in serious danger. But if it actually came down to it, would you actually know what actions to take? And in which order? Don’t worry. The Primary Survey is a first response to finding someone in a potentially life-threatening situation. And we’ll explain it to you in a straight-forward way. Give us sixty seconds, and afterwards, you’ll know what to do in a frightening situation.
First Aid – Secondary Survey	When you find someone in potentially life-threatening danger, there are several steps you should carry out. Now you’ve figured out the Primary Survey, you’re halfway there. Time for some more knowledge! This course is about the Secondary Survey, and will detail the steps you should go through once you’ve carried out the initial emergency steps when finding someone who needs help.
Health and Wellbeing – Avoid Burning Out	Modern day life can be heavy. Responsibilities can pile on top of us, and once you've hit that wall you're tired, stressed and emotional. It can be hard to find a way out of it.
Health and Wellbeing – Importance of Sleep	It can be confusing knowing what forms of identification are acceptable, and what age you’re supposed to be checking. And that’s before the potential minefield of having to estimate how old someone looks. Don’t stress! This quick, Challenge 25 course is here to take some of the pressure off. While it can’t look at customers for you, it’ll give you the key information you need to do this important part of your job effectively.
Health and Wellbeing – Positive Thinking	Bet you think that some people are positive, and some people are negative. And that’s the end of it, right? Well, not exactly true. A positive mindset is something you can choose to have. And luckily, there are plenty of ways to achieve one. And there’s no end to the benefits it has.
Health and Wellbeing – Relaxation Techniques	"It can be tough to relax. We’re wired up from work: from looking at screens all day; from fiery arguments in business meetings; from going through hundreds of emails a week; from sitting in rush-hour traffic. Everyday life can be exhausting. But it’s okay – we’ve come up with some of our best techniques for relaxing, so you can finally achieve a more balanced life."
Health and Wellbeing- Letting Things Go	Let’s not lie - life can be full of disappointments. Things go wrong, people let us down, and we mess things up. But, we don’t need to always need to make a huge deal of it. The sooner we accept we can’t affect and change everything, the better our lives will be. It’s not a strength to hold onto anger; it’s a strength to let go of it. We know it’s not always easy, so we’ve got some ideas to help you along.
Leadership and Management – The Key to Delegation	Given that delegation is one of the most important business skills it’s a wonder that people don’t do it more often. This course has been designed to give you the knowledge, skills and confidence to get you delegating right away so you can start to benefit from this crucial business skill. If you ever catch yourself saying “I could do it quicker myself,” this course can help you. You’ll discover new techniques used by the world’s most successful business people and perhaps more surprisingly, find out why you need to have monkey management skills.
Health and Wellbeing - Work and Life Balance	"Work and life balance is an expression used to describe the time we divide between our work life and our home and social life. Often, the balance can be tilted too far one way. Sure, it’s important to do a great job at work and to progress in our careers. However, it’s bad to forget the other aspects of your life that deserve your time and attention. You know – the other ones that make you happy. We’ll highlight some downsides of an unbalanced life, and advise you on how to make some changes."
Management and Leadership – Dealing with Difficult Staff	Whether you hired them yourself, or they were thrust upon you, employees are people, and people aren’t perfect. There’s a good probability you’ll have to deal with a difficult staff member during your time as manager or supervisor. This course will give you some tips on handling it.
Management and Leadership – Learning Styles	You might have come across Visual, Audio and Kinaesthetic learning styles in some dodgy work seminar where you do trust falls and other fuzzy teamwork exercises. This 60-second course is going to introduce you to the real theory behind how these learning styles work, and how you can use that information to maximise your and your team’s learning.
Management and Leadership – Team Activities	"Team activities can be a bit of a mixed bag. You go through all the hassle of planning them, and when they start, in the back of your mind, “Is this a waste of time?” They needn’t be. They can be very useful. This course isn’t going to give you ideas for activities – there are plenty of websites for that. What it will do is give you the tools you need to make the most of the team activities you choose, whatever they might be. All in a nice, neat, 60-second package."
Inclusive Leadership	Wanna know how to get the most out of your team? Specifically, the ideas from their brains? Sounds like you need Inclusive Management. This course’ll show you how.
Leadership and Management – Coaching Others	Developing your staff is win-win. It’s symbiotic. Point is, your staff members get to improve, and you get improved staff members. It’s easier said than done though, and you’ll need to consider a few things before you begin. This course’ll help.
Leadership and Management - Stress Management	What this sixty-second course will do is give you a little bit of background on stress in the workplace, and give you a few actions you can take to get yourself in control of it. But obviously we know that taking up too much of your time would only make your stress worse, so we've condensed all the key information down to just the essentials.
Marketing Hacks – Effective Brand Identity	"Creating an effective brand identity is the bedrock of a successful marketing campaign. You see, without one you’ll simply fade into background. Brand identities are a lot like peacocks, lighthouses, and fireworks – the ones that stand-out are the most likely to succeed. In this course we will explain to you what to expect of an effective brand identity, why it is so vital during the marketing process and some quick tips for creating your brand identity. "
Marketing Hacks – Increasing Your Brand Visibility	"Brand visibility is the process of a brand entering the subconscious mind of a consumer. Kind of what a hypnotist does. The difference being brand visibility convinces people to pick a certain product over others. Brand visibility is about increasing the awareness of your brand in the minds of consumers and is determined by how much it’s being seen, read and shared on social media, as well as the traditional channels. In this course, we will show you why brand visibility is so important to your business and what strategies you can use to increase your brand’s visibility in order to expand your customer base and generate new sales."
Marketing Hacks – Video Pitches	Sitting through pitch meetings can often be the worst. Dull, rambling and usually by the end you’ve forgotten what’s actually being pitched. However, it doesn’t have to be this way. Video pitches are one of the most effective and reliable marketing tools at your disposal. With short, simple, and focused content, video pitches are the ideal way to explain to potential customers exactly who you are and what you do.
Marketing Hacks – Word of Mouth Marketing	"It’s been said that “there no such thing as bad publicity.” Well there is, if you have a terrible experience with a certain brand, you’re going to tell people and more importantly, they will listen. According to Nielsen, 92% of consumers will believe recommendations from friends and family over all forms of advertising. So, positive word of mouth is really rather important for any business. This course introduces you to the concept of Word of Mouth Marketing, as well as some new concepts, which will be invaluable to anyone looking to market their brand."
Marketing Hacks - Building Brand Loyalty	Building brand loyalty is a tricky thing. You see back in the old days, satisfying consumers’ needs was simple. All you needed to do was keep prices low and your service reliable. However now, with increased competition due to the use of online shopping portals, it’s harder than ever to instigate strong brand loyalty and customer retention. Though fear not, as in this 60-second course we will go through what you and your company require to inspire brand loyalty.
Marketing Hacks - Finding Your Voice	The way you communicate with the world is one of the cornerstones of your identity. How you choose to express yourself will define the public’s perception of your entire company. So, it’s essential that you get it right. As a company, how you communicate with potential customers is vital in successfully creating your desired brand identity. So, how do you find a voice that suits your brand? One that aligns with your core principles and values? And will attract your target audience?
Marketing Hacks - Defining Your Message	A brand message is the purpose a company exists. It’s a mission statement. It’s what a company is trying to achieve and why they are trying to achieve it. It is the foundation of all marketing output and informs every aspect of a brand’s identity. This course is about you taking stock of your company’s core values and once and for all defines your brand message.
Habits	Smoking, knuckle-cracking and picking your nose. No, I’m not talking about your ex. They’re all examples of bad habits.Find out how to eliminate bad ones and foster good ones with this 60-second course.
Personal Development – Mentoring	"We show you how a mentor transfers knowledge and practical skills to a less experienced one – a mentee. Whether formal or informal, related to youth, education or the workplace, mentoring can have several positive effects for everyone, such as behavioural, health, motivational, and career benefits, we aim to show you."
Personal Development – Networking	Ever hear that one: Dude goes to Bill Gates and says, “can my son marry your daughter; he’s the CEO of the world bank," and then goes to the shareholders of the world bank and goes, “Can my son be CEO; he’s Bill Gates’ son-in-law?" Well this is nothing like that. It does have good networking tips in 60 seconds though.
Personal Development – Personal Branding	What do Richard Branson, Oprah Winfrey and Bill Gates have in common? Besides wallets that’d crush you if they fell on you. They all have a personal brand. Want one? Here’s a course on just that.
Personal Development – Self-Limiting Beliefs	"Self-limiting beliefs are ideas we have about ourselves that hold us back, like we’re not capable enough to achieve our goals. Why do we have them? Could be fear of failing or rejection. But by using them as excuses not to take risks, we think we’re avoiding failure. But really, we’re just not giving ourselves the chance to succeed. To avoid them, take this course"
Personal Development - Practicing Patience	"Patience is a powerful tool. It’s basically a super-power. It can allow you to face any stressful situation with steely, heroic composure. In this practicing patience course, we will teach you why patience has such positive effects on your mental health, as well as sharing tips on how you can practice patience when you find yourself feeling frustrated. "
Personal Development - Personal Vision Statements	Personal vision statements is a statement which outlines the things you want to accomplish. It's almost like your own personal guide to success! This quick course will provide you with the information you need to know about personal vision statements, including the key tips to create and implement your very own.
Communication and Social Skills - Receiving Feedback	Being able to take feedback in a gracious, productive way is not only great for others around you; it hugely benefits your own development. This course is all about swallowing your pride and using feedback to your advantage.
Communication and Social Skills - Giving Feedback	Feedback is essential in the world of work. We all need feedback to progress and develop. Without it, we’d all stagnate. This course will guide you through giving out feedback in an effective, respectful way. You’ll be more approachable, and get your point across without making things personal. This course will give you the simple steps to follow to give beneficial feedback.
Communication and Social Skills - Resolving Conflict	Conflict is a part of life. There’s no avoiding it. Especially at work. So, you may as well tackle it head on!
Health and Wellbeing - Switching Off From Work	In the world we live in, it can be difficult to step away from the emails, the group texts, the work chat. It’s all-consuming. We’ll help make it easier. We’ve got some really simple pointers for unwinding from the stress of the day, and making sure the rest of your evenings and weekends are work-free, fun, and something you enjoy again.
Personal Development - Memory Skills	Do you ever find yourself forgetting things almost instantaneously? Ever walk into a room and have no idea why you walked into it? Do you ever find yourself forgetting things almost instantaneously? Our memories will often times vary from precise and vivid to unreliable and vague. But fear not as our memory faculties can also be developed and fortified. Well, fear not as this Memory Skills course is here to help you strengthen and sharpen even the most fuzzy or forgetful memory.
Personal Development - Preventing Procrastination	Let’s be honest with each other, it’s difficult getting things done. We’re all guilty of squandering our time on trivial things instead of the important ones. Come on admit it, you’ve had important deadlines to hit and instead you’ve spent the day reading about the correct way to cook cauliflower...Don’t lie. But don’t worry as it plagues us all, and you can learn to focus once again! In this course we will show you how to recognize procrastination and teach you the skills you need to prevent it for good!
Personal Development - Self-Esteem	In this course we discuss self-esteem, talk through some of its health benefits, and we’ll teach you some simple techniques you can employ in day-to-day life to strengthen your self-esteem.
Show All Show Less

BLOOMBERG	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Bloomberg C-Suite - Cadillac	Cadillac. A brand name that devotes memories of the 50’s, the 60’s, of a bygone era of luxury, a stumpy brand, a status symbol from father's, or even grandfather's. Cadillac saddled by a lot of baggage, were a bankrupt company located in the bankrupt city. Cadillac needs market share in an expanding luxury category, a category that has been dominated by a European Manufacturer. How long is it going to take Cadillac to be the lead car once again in the GM’s house of brands?
Bloomberg C-Suite - Crossfit	CrossFit, a $100million company that looks like the gym from elementary school thirty years ago; it’s got jump ropes, a ball, a tyre, some weights, amd a pull up bar. Crossfit developed this one of a kind intensive work out regiment, with over 60,000 trainers in nearly 8,000 affiliate gyms across the globe, in over 100 countries. Crossfit has a growth rate of 70%, 61 countries, 50 new affiliates a week. How do they maintain that community identity that has sparked this movement while attempting to expand to a wider market?
Bloomberg C-Suite - Domino's Pizza	How did Domino's go from a brand with negative brand equity to a brand choice in the saturated market of food fast? It started with a $10 Million plus brand reworking, starting with the product and it's ingredients that resulted after executives listened to their consumers, who wanted a better product delivered. The "pizza turnaround" began with the crust and worked it's way to the cheese topping and everything in between.
Bloomberg C-Suite - Dunkin Brands	Dunkin Doughnuts is a $9 billion company with a sixty percent market share in doughnuts. How are they going to be more than just a doughnut shop and the place where you stop to get a quick cup of coffee? Learn how they are moving the company forward and breaking from their blue collar roots to appeal to a new generation and generate more traffic.
Bloomberg C-Suite - Seattle Sounders MLS	Seattle, where movements begin. Underground music, grunge, coffee shops, and some of the major brands in history Microsoft, Starbucks, Boeing, and the Seattle Sounders a soccer team. Find out how the Seattle Sounders are moving more tickets than any other team, doubling the attendance of the next best MLS team. Are they in a major tipping point? Are the kids that grew up on soccer finally a big enough audience to tap into? Find out how they are doing it and how they're beating the odds filling an NFL stadium every single home game. Course length is 20 minutes
Bloomberg Game Changers – Jon Stewart	Bloomberg Game Changers profiles Jonathan Stuart Leibowitz, now Jon Stewart, from his New Jersey boyhood through the standard struggle of the stand-up comedian - part time jobs and late night gigs at New York’s comedy clubs. It will shine a spotlight on his early television shows and movies, including rare video from his early career, to show his transformation into the dominant American commentator of our time.
Bloomberg Game Changers – KKR, Henry Kravis	His name is synonymous with ‘Corporate Titan.’ As co-founder of KKR, Henry Kravis re-wrote the rules of leveraged buyouts; he and his cousin George Roberts now rule over an empire that dwarfs some of the world’s mightiest public corporations. Bloomberg Game Changers follows Kravis’ rise from his early days in ‘bootstrap’ acquisitions, through his role in the 1988 landmark LBO of RJR-Nabisco, to KKR’s IPO on the New York Stock Exchange.
Bloomberg Game Changers – Netscape, Marc Andreessen	Bloomberg Game Changers profiles Marc Andreessen, co-founder of Andreessen Horowitz and co-founder of Internet pioneer Netscape Communications Corp. This program features interviews with Netscape co-founder Jim Clark; Jim Barksdale, former chief executive officer of Netscape; Eric Bina, co-creator of Mosaic and a founder of Netscape; Bill Campbell, former CEO of Intuit Inc.; MIT professor Michael Cusumano and Scott Dunlap, founder of NearbyNow, a product search service.
Bloomberg Game Changers – Oracle, Larry Ellison	Bloomberg Game Changers follows Larry Ellison from his early days in Chicago through the founding of the multi-billion-dollar software company to his rise as the highest paid executive of the last decade with a total compensation of $1.84 billion.
Bloomberg Game Changers – Twitter, Jack Dorsey, Evan Williams, Biz Stone	Bloomberg Game Changers profiles Twitter co-founders Jack Dorsey, Evan Williams and Biz Stone. This program features interviews with Twitter Chairman Jack Dorsey; Mike Maples, founder and managing partner of venture capital firm Floodgate; Tim O'Reilly, founder and chief executive officer of O'Reilly Media; Om Malik, founder of GigaOM; Meg Hourihan, co-founder of Blogger.com; Ryan Singel, writer for Wired.com; and Lou Kerner, vice president of Equity Research covering social media and e-commerce, Wedbush Securities.
Bloomberg Game Changers – Amazon, Jeff Bezos	Jeff Bezos didn’t just invent online shopping; he almost single-handedly turned it into a 34-billion-dollar enterprise. With the launch of Amazon.com in 1994, Bezos put online shopping on the map and Amazon.com has sold every product imaginable since the company’s inception. Amazon began as a bookstore, expanding into dozens of product categories and forcing the world’s biggest retailers to rethink their business models and ultimately changing the way people shop. An inventive risk-taker, Bezos has never shied away from challenges, investing huge amounts of capital in his ventures, often taking a hit before seeing profits soar. Bezos is ranked one of the richest men in the world.
Bloomberg Game Changers – Craigslist, Craig Newmark	Bloomberg Game Changers profiles Craigslist founder Craig Newmark. This program features interviews with Newmark; David Vinjamuri, author of “Accidental Branding;” Christina Murphy, founder of CM Recruiting; Mark Rasch of Secure IT Experts; Peter Zollman, founder of AIM Group; Tom Rosenstiel, director of the Pew Center's Project for Excellence in Journalism; Matt Zimmerman, senior staff attorney for Electronic Frontier Foundation; and Brad Stone, senior writer for Bloomberg Businessweek.
Bloomberg Game Changers – Harry Potter, J.K. Rowling	Joanne Rowling, creator of Harry Potter, is the best selling fiction writer of all time. The first author to become a billionaire from her work, her imaginative tales of a boy wizard have generated the most popular and profitable series of books and movies ever produced, and caused hundreds of millions of kids to rediscover reading in an age of texting and Twitter. From her working-class roots in rural England, she endured poverty, her mother’s untimely death, a broken marriage, and single motherhood, until the entire Harry Potter saga struck her one day like a bolt from the blue.
Bloomberg Game Changers – LinkedIn, Reid Hoffman	Reid Hoffman, the entrepreneur who created Linked In, is also the embodiment of it. As the most connected man in Silicon Valley, Hoffman has leveraged his own vast web of personal and professional connections to get in on the ground floor of most of the hot tech companies of the past decade, including Facebook, Zynga, Flickr, and Digg. Last year’s Linked-In IPO made Hoffman a billionaire, but he’s now busier than ever, holding down two full-time jobs – Executive Chairman at Linked-In, where he oversees the exponential growth of a site that is adding two new members every second, and Partner at the Silicon Valley venture capital firm Greylock.
Bloomberg Game Changers – Magic Johnson	What does an NBA legend with five rings and 3 MVPs do for a second act? If you’re Earvin “Magic” Johnson, you become a super-successful serial entrepreneur with a billion-dollar portfolio of popular franchises and real estate funds. Magic announced his retirement because of HIV in 1991 and 20 years later, he’s not only healthy, but deep into a second legacy that could put his legendary basketball career in the shade.
Bloomberg Game Changers – Mark Cuban	You may know him as the owner of the NBA’s Dallas Mavericks, but in reality, Mark Cuban is the biggest maverick. He co-founded Broadcast.com, then became a billionaire by selling at the peak of the dot-com boom. Learn what makes Cuban tick as we explore the career of this brash entrepreneur.
Bloomberg Game Changers – Netflix, Reed Hastings	Reed Hastings transformed the way we see movies and television – twice. In 1997, the California entrepreneur combined DVDs and the US Post Office to create Netflix – the first online DVD movie rental business. Eight years later, he reinvented his own company with a new service – streaming movies and television shows directly through the internet. Game Changers chronicles Hastings from the launch of his first company – a software tools startup – through the battles and triumphs of Netflix. It captures the brutal war of attrition that pitted video rental giant, Blockbuster, against the upstart Netflix.
Bloomberg Game Changers – News Corp, Rupert Murdoch	Bloomberg Game Changers profiles News Corp. Chairman Rupert Murdoch who created a global media empire worth more than $30 billion. As Chairman of News Corp, the Australian born Rupert Murdoch runs a global empire that includes newspapers, magazines, a movie studio, television stations, satellite operations, a publishing house and digital media platforms. Murdoch is responsible for tabloid newspapers like The New York Post while owning highly respected papers such as the Times of London and his most prized possession, The Wall Street Journal.
Bloomberg Game Changers – Ralph Lauren	How did a working-class boy from the Bronx named Ralph Lifshitz grow up to become billionaire Ralph Lauren, a name that is now synonymous with elegance and sophistication? Learn about his meteoric rise and how he overcame a myriad of challenges to become a global fashion icon.
Bloomberg Game Changers – Virgin Group, Richard Branson	Before the current crop of internet-driven twenty-something billionaires, there was Richard Branson. The hippie entrepreneur built a branding empire around the 60s valies of adventure and fun. From Virgin Records to Virgin Airlines to Virgin Galactic, he took the power and possibilities of branding to new heights. In the process, he reinvented the role of the entrepreneur becoming his own best pitchman and turning himself into a living symbol of the Virgin brand.
Bloomberg Game Changers – Vogue, Anna Wintour	Bloomberg Game Changers profiles Vogue magazine Editor-in-Chief Anna Wintour. This program features interviews with Chuck Townsend, chief executive officer of Conde Nast Publications Inc.; fashion designer Vera Wang; Tom Florio, former publishing director of Vogue; Ed Nardoza, editor-in-chief of Women’s Wear Daily; Emily Rafferty, president of the Metropolitan Museum of Art; and Patrick Robinson, executive vice president of global design at Gap Inc.
Bloomberg Game Changers – Warren Buffett	Warren Buffett has - for decades – held a unparalleled position in American finance. He is not only a legendary investor with an astounding success rate, and a billionaire forty times over; he is also – by far - the most respected businessman in America. His company, Berkshire Hathaway, is a 164 billion dollar enterprise encompassing more than 70 different companies, and a stock price well over 100 thousand dollars a share. And to add to his singular status, the "Oracle of Omaha" has done it all while living and working far away from the centers of finance in New York or California.
Bloomberg Game Changers - Jay-Z 1.0	His rise to global fame and fortune is even more inspiring when one takes into account the awesome obstacles he has had to overcome. Through interviews with friends, former colleagues and business associates, Bloomberg Game Changers follows his meteoric rise from the projects to business success, highlighting the unorthodox business style and entrepreneurial instincts that contribute to his creative genius. This 30 minute profile reveals the many layers and complexities that go to make Jay-Z – the Hip Hop cash king.
Bloomberg Game Changers - Google, Sergey Brin, Larry Page 1.0	Bloomberg Game Changers follows Sergey Brin and Larry Page from their first meeting at Stanford to the new media mega-company on a collision course with old media businesses of newspapers, books, movies and television. Along the way to its astounding success, the co-founders have redefined advertising, created a chain of products such as Google Maps, News, Gmail and have taken on rival giants like Apple and Microsoft.
Bloomberg Game Changers - Apple, Steve Jobs 1.0	Through interviews with friends, former colleagues and business associates, Bloomberg Game Changers reveals the many layers of the intensely private Steve Jobs - his style of leadership, management and creative process.
Bloomberg Game Changers - Facebook, Mark Zuckerberg 1.0	Bloomberg Game Changers follows the career of Mark Zuckerberg, founder and chief executive officer of Facebook Inc. and one of the world's youngest billionaires. This program features interviews with Tyler Winklevoss, Cameron Winklevoss and Divya Narendra, who accused Zuckerberg of stealing their idea for the social-networking website, Yuri Milner, chief executive officer of Digital Sky Technologies, Michael Wolf, former president and chief operating officer of Viacom Inc.'s MTV Networks, and David Kirkpatrick, author of "The Facebook Effect."
Bloomberg Studio 1.0 – Nikesh Arora	Bloomberg West's Emily Chang sits down with the biggest influencers in technology -- to find out who they are, how they got there, and where they're going. Former Softbank President Nikesh Arora joins host Emily Chang on Bloomberg Studio 1.0 to discuss Google, Softbank, Uber and global tech trends.
Bloomberg Studio 1.0 – Satya Nadella	Bloomberg West's Emily Chang sits down with the biggest influencers in technology -- to find out who they are, how they got there, and where they're going. Microsoft CEO joins host Emily Chang on Bloomberg Studio 1.0 to discuss Microsoft, the cloud and the broader tech industry.
Bloomberg Studio 1.0 – Sheryl Sandberg	Bloomberg West's Emily Chang sits down with the biggest influencers in technology -- to find out who they are, how they got there, and where they're going. Facebook COO Sheryl Sandberg joins host Emily Chang on Bloomberg Studio 1.0 to discuss Facebook's company culture and leadership.
Bloomberg Studio 1.0 – Steve Ballmer	"Bloomberg West's Emily Chang sits down with the biggest influencers in technology -- to find out who they are, how they got there, and where they're going. Former Microsoft Chief Executive Officer Steve Ballmer joins host Emily Chang on ""Bloomberg Studio 1.0"" to discuss why he didn't want Microsoft to buy Salesforce."
Bloomberg Studio 1.0 – Tim Cook	Bloomberg West's Emily Chang sits down with the biggest influencers in technology -- to find out who they are, how they got there, and where they're going. Apple CEO Tim Cook joins host Emily Chang on Bloomberg Studio 1.0 to discuss the new HomePod speaker, Apple's car ambitions, and the company's relationship with the White House.
Bloomberg Studio 1.0 – Arianna Huffington	Bloomberg West's Emily Chang sits down with the biggest influencers in technology -- to find out who they are, how they got there, and where they're going. Arianna Huffington joins host Emily Chang on Bloomberg's Studio 1.0 to discuss The Sleep Revolution, and the future of media strategy.
Bloomberg Studio 1.0 - Code.org - Ali and Hadi Partovi	Ali and Hadi Partovi are twin brothers who grew up in wartime Iran teaching themselves how to code on a Commodore 64. Then after perhaps a lifesaving break from the US Immigration system they realized the quintessential American dream. Landing degrees from Harvard and tech jobs in Silicon Valley, eventually striking startup gold with companies that sold to Microsoft and MySpace. With their financial futures secure, Hadi and Ali Partovi became prolific Angel investors, backing Facebook, Uber, and DropBox and are now focused on democratizing the opportunity that drove their own success with Code.Org a non-profit that aims to bring coding to classrooms everywhere.
Bloomberg Studio 1.0 - DropBox, Drew Houston	It all started with a line of code written by Drew Houston on a bus travelling from Boston to New York, that code is now the foundation for Dropbox. A cloud based file sharing service that allows you to share and store and access any file from any device, anywhere. Today Dropbox is valued at $10 billion, with 400 million users, in 200 countries around the world.
Bloomberg Studio 1.0 - EventBrite, Julia and Kevin Hartz	Julia and Kevin Hartz started EventBrite in a windowless phone closet in San Francisco and turned it into a global business that has powered 170 countries in the world. EventBrite has become the worlds largest event technology platform and has received multiple awards for its workplace diversity.
Bloomberg Studio 1.0 - Flickr and Slack, Stewart Butterfield	Slack CEO & co-founder Stewart Butterfield sits down with Bloomberg’s Emily Chang to discuss his nontraditional upbringing, how past start-up failures lead to the success of Flickr and Slack and his thoughts on taking his $7B valued company public while facing competition from Facebook, Microsoft & Google.
Bloomberg Studio 1.0 - Google Venture, Bill Maris	Bill Maris, a young entrepreneur living in Vermont was the most unlikely candidate to become the CEO of Google Venture, the investment arm of Google's parent company Alphabet. In 2009, Marris became the CEO of Google Ventures and in just seven years, Google Ventures has become of of the most active venture capital firms in Silicon Valley, with 2.4 billion dollars to spend and investments in over 300 companies including Uber, Nest and Slack.
Bloomberg Studio 1.0 - Harvard University, Drew Faust, President	Drew Faust, outgoing president of Harvard University, joins Bloomberg’s Emily Chang to discuss leading the prestigious university for over a decade, raising record-breaking amounts of capital, tackling thorny issues like immigration and same-sex social clubs, all while fighting to prove an Ivy League education is still worth the rapidly rising cost.
Bloomberg Studio 1.0 - HBO's "Silicon Valley," Mike Judge and Alec Berg	Mike Judge and Alec Berg, producers of HBO's Silicon Valley, talk about the show and the lack of women working in Silicon Valley, male dominant culture, and the very un-Hollywood premise behind the hit show. Judge and Berg have brought some of the best satirical comedy in entertainment history and bring that same tone to the world it lampoons in Silicon Valley.
Bloomberg Studio 1.0 - Hewlett Packard, Meg Whitman	Meg Whitman took eBay from a thirty person start-up to multi-billion dollar powerhouse. Then run a hard expensive race for California Governor and lost. Now Meg Whitman faces what may be her most ambitious challenge yet, turning around the struggling Silicone Valley icon Hewlett Packard. Her solution? To split the company in two, perhaps the biggest separation in the history of American business.
Bloomberg Studio 1.0 - Instagram - Kevin Systrom	Kevin Systrom turned down a job from Mark Zuckerberg in college, shared a desk with Jack Dorsey as an intern at what became Twitter. Then in 2010 launched Instagram as we know it. Just two years later he reunited with Zuckerberg and made Silicon Valley history agreeing to sell Instagram to Facebook for a billion dollars. The company had just 13 employees and just 30million users. Today over half a billion on the planet use Instagram every month sharing more than 95 million photos and videos a day.
Bloomberg Studio 1.0 - LinkedIn, Jeff Weiner	Although he never aspired to be CEO, Jeff Weiner found himself at the helm of LinkedIn, determined to prove Wall Street wrong. Weiner started his career with rises at Warner Brothers and Yahoo, before LinkedIn founder, Reid Hoffman, approached him about joining the team at LinkedIn. Their partnership has been referred to as a match made in Silicon Valley Heaven. After a brutal reaction by Wall Street, Jeff Weiner vowed to his employees to stay true to the LinkedIn mission.
Bloomberg Studio 1.0 - Lyft, John Zimmer, President and Co-Founder	It is the underdog in the race for ride-hailing domination, but that race is far from over. John Zimmer started sharing his car in college and that casual carpool business lit the spark that has become Lyft. Finding themselves in one of the most competitive tech battles in history, their competitors' struggles have kicked Lyft into overdrive, giving them a 50% share in some markets and working on capturing the rest.
Bloomberg Studio 1.0 - Melinda Gates	Melinda Gates, co-chair of the Bill & Melinda Gates Foundation, discusses philanthropy, investing in women, political aspirations and raising a family. Growing up in Texas as a young girl who loved computers, she landed her first job in 1987 at a newly public company named Microsoft. For the past two decades, Bill and Melinda Gates have become two of the most prolific philanthropists and business leaders in the world.
Bloomberg Studio 1.0 - Napster/Facebook, Sean Parker	Revolutionizing the way people listen to music, Sean Parker co-founded Napster in 1999 and went on to be founding president of Facebook. He has devoted his career to political activism and philanthropy, donating millions of dollars to life sciences, global health, and more through his Parker Foundation. Parker started coding at seven years old, went on to develop Napster at age 16, and later joined the board of Spotify.
Bloomberg Studio 1.0 - Nest, Tony Fadell	"Tony Fadell worked alongside Steve Jobs to revolutionize the way we listen to music and became known as the Godfather of the iPod. He spent nearly a decade at Apple then hatched a company of his own. In 2010 he Co-Founded Nest Labs where he has promised to reinvent every unloved product in the home, a promise so thrilling Google soon to become Alphabet snapped up Nest and its star CEO for $3.2billion."
Bloomberg Studio 1.0 - Pandora, Tim Westergren	Tim Westergren’s first love was the piano, he spent ten years on the road playing keyboard in a rock band, touring in a beat up van. Along the way he met so many musicians who couldn’t find an audience that he invented a way to bring the audience to them. In 2000 he created the Music Genome Project, what is now a gigantic musical database, created by real human listeners, that aims to predict what you want to hear. You know it as Pandora. Today more than 80million people tune in every moth to listen to millions of songs on over seven billion Pandora stations.
Bloomberg Studio 1.0 - Paypal, Max Levchin	Founder, CEO, mad scientist. Max Levchin is one of Silicon Valley’s most iconic and serial entrepreneurs. He’s played a role in some of tech’s biggest successes from PayPal to Yahoo to Yelp. Today you can find him in his innovation lab tackling issues like fertility, healthcare and banking. But many years ago, Max Levchin had no country to call home. He fled the Soviet Union and always the entrepreneur, he built a new life in America.
Bloomberg Studio 1.0 - Showtime, David Nevins	David Nevins, the showrunner behind some of the network's biggest hits including Homeland, Ray Donovan, The Affair, and Billions, took over as CEO from longtime executive Matthew Bank in January 2018. In the exclusive conversation, they discuss the dramatic expansion of Showtime in the last 6 months, international rollout plans, and how they plan to take on Netflix, HBO and Amazon in original programming.
Bloomberg Studio 1.0 - Stripe ,Patrick and John Collison	John and Patrick Collison, co-founders of Stripe, joins Emily Chang to discuss how the online payment startup grew into a $9.2 billion-valued company serving clients such as Amazon, Facebook, and Lyft.
Bloomberg Studio 1.0 - YouTube, Susan Wojcicki	In 1998 two unknown entrepreneurs Larry Page and Sergey Brin set up their first office in her Menlo Park garage. Susan Wojcicki became employee number sixteen and went on to build the search engines critical advertising business. In 2006 she urged her bosses to buy a one-year-old video streaming site called YouTube for $1.65 billion. On the ten year anniversary of that acquisition, YouTube under Google umbrella within the Alphabet family now has over a billion users watching videos around the world and Wojcicki is in charge.
Bloomberg Studio 1.0 - Tumblr, David Karp	David Karp began his career as an intern under Fred Seibert at the animation company Frederator Studios, where he built the studio's first blogging platform and conceived, wrote, and edited their first internet video network, Channel Frederator. During a gap of employment in 2006, he began working on a microblogging website with engineer Marco Arment. That blog was launched as Tumblr in February 2007. As of November 1, 2017, Tumblr hosts over 375.4 million blogs and in August 2009, Karp was named Best Young Tech Entrepreneur 2009 by BusinessWeek and in 2010, he was named to the MIT Technology Review TR35 as one of the top 35 innovators in the world under the age of 35.
Bloomberg Studio 1.0 – Vinod Khosla	"Bloomberg West's Emily Chang sits down with the biggest influencers in technology -- to find out who they are, how they got there, and where they're going. Khosla Ventures Founder Vinod Khosla joins host Emily Chang on Bloomberg Studio 1.0 to discuss his investment strategy."
Show All Show Less

COMMUNICATION AND SOCIAL SKILLS	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Advanced Spelling – Suffixes and Capitalization	"You probably learned English spelling and capitalization rules in elementary school. However, the passing of time and today’s use of technology may mean that you’ve forgotten many of the rules. Brushing up on these rules will help you become an expert in written communication in the workplace."
Advanced Uses of the Comma	"Commas may seem like a small part of your job, yet their absence or presence in your writing can result in different interpretations of a sentence. When it comes to business documents, your meaning needs to be clear; too much miscommunication can cause serious confusion, and can even jeopardize your professional reputation. Therefore, reviewing the proper usage of the grammatical elements, like commas, is of the utmost importance."
Agenda Setting	A simple meeting agenda, distributed in advance, is perhaps the most important tool in ensuring a successful productive meeting. Find out how to set agendas effectively.
Basic Uses of the Comma	"The sole purpose of punctuation is to make the text clear. If a mark of punctuation does not clarify the text, it should be omitted. There are standards and formalities in punctuation that you must fully grasp, not only to satisfy your employer, but also to help promote your own career. Once it leaves the office, your work speaks for itself. You want it to be a source of pride for both your employer and you."
Business Report Writing Skills	This course provides tips and advice to make any report you create look the business!
Cognitive Functions - Sensors and Intuitives 1.0	Sensing and Intuition is all about how we interpret information in front of us. Do we gather the facts at face value? Or do we look for deeper meanings and unseen possibilities? A short course for anyone who wants to better understand our different cognitive functions.
Cognitive Functions - Judging and Perceiving 1.0	What do 'judging' and 'perceiving' mean? In general life, judgers prefer to have things decided; perceivers like to stay open to new options and choices. This course will explain those preferences to anyone who wants a better understanding of our different cognitive functions.
Cognitive Functions - Thinking and Feeling 1.0	Thinking and Feeling doesn’t just mean intelligence and emotions; we all have both of those. These functions explain how we make our decisions. What’s important to us – the pragmatic solution, or how people involved might feel? A short course for anyone who’d like to make sense of our preferences.
Cognitive Functions - Introverts and Extroverts 1.0	This course will dive into what really sets introverts and extroverts apart. We’ll deal with the tired clichés and figure out what the terms really mean. This is for anyone who wants to gain a better understanding of different personality types, and our different cognitive functions.
Common Word Usage Errors	"Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse parts of speech. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business."
Communication and Channels	"Why is communication such an important part of organizational life? Virtually every part of an organization revolves around employees’ abilities to communicate with one another and to the outside world. By learning about types and channels of effective communication, you will be better equipped to lead and manage within your company—no matter what your role!"
Communication and Ethics	"In today’s fast-paced technical world, communication is moving quickly and misinformation can spread easily. In order to maintain ethical communication, businesses must be able to properly manage crisis situations and communicate with people from different cultures and experiences."
Communication Barriers	"Everyone knows communication is key to helping an organization succeed. But what happens when there are barriers to effective communication. Since this is such a diverse topic, managers have a responsibility to set the tone and exercise best practices of communication."
Communication Channels	"What is the best way to communicate within an organization? Communication is an important part of organizational life, and helps companies function effectively. There are advantages and disadvantages involved with different types of communication and how they flow between different levels of employees."
Correct Word Usage	"Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business."
Decoding Indirect and Direct Messages	"There is a commonly held belief in American culture that being direct in your communication style, especially in business, is the best approach. Although practicing direct communication is preferred in some situations, it can often come across as harsh or severe, and in a business setting, can demoralize employees. Therefore, learning to communicate well in an indirect fashion is a valuable business and management skill."
Everyday Word Usage Blunders	"Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse parts of speech. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business."
Good Communication	"Communication is more than just talking; it involves listening and speaking skillfully as you interact with people who may be fearful, angry, or frustrated. Miscommunication, which when we fail to communicate clearly, can cause very serious consequences. It may actually be the cause of the conflict in the first place. Good communications skills are critical to your success in business. You have to be able to communicate your ideas as well as respond to ideas from others. You have to be able to respond to questions, handle conflict, and listen to your employees."
Interview Communication	"One form of common business communication is the interview. Whether you are interviewing for a job or interviewing someone else, it’s important to understand the proper way to conduct an interview. As your business grows and your role in the business changes, you will likely be involved in conducting interviews of prospective candidates for new positions. Basic to the interview process is developing and asking good questions. But before you design your interview questions, you need to make sure you have a clear purpose for gathering the information."
Interview Mindset 1.0 (Global)	Interviews can come in many different forms. And consequently, there isn’t a specific all-purpose way to interview. There is, however, a way to be both mentally prepared and adaptable to any interview type – and that’s by adopting the correct interview mindset. This is what we will explore in this course.
Interview Preparation 1.0 (Global)	When going into an interview, your level of confidence will depend almost entirely on your level of preparedness. An interview can be stressful enough at the best of times, so it’s critical to use the time prior to one wisely. This course will help you to take the anxiety out of the situation by getting you fully prepared for your next interview.
Presenting Yourself for Interviews 1.0 (Global)	There’s a reason everyone in the world has heard the clichés about first impressions being critical. It’s because they’re true. So in this course we will show you how to make a great first impression by giving you some simple tips to present the best version of yourself in an interview scenario.
Interview Best Practice 1.0 (Global)	All interviews are different, and a lot of the time, you won’t know what it’s like until you’re there. But that doesn’t mean you can’t be prepared. In this course we will be exploring general interview tips and best practice, where we give you the knowledge, skills and confidence to become an effective interviewee.
Introduction to Interview Skills 1.0 (Global)	Fear, nerves and stage fright can keep you from the job you want. And it’s easy to see why interviews can be nerve-wracking, but it doesn’t have to be that way. The scary interview situation is pretty easy to handle if you master a few basic tactics and techniques. This is what this course has been designed to show you.
Interview Skills	Be so good that they can’t ignore you. This course can help you to improve your interview skills and make you stand out from the crowd.
Introduction to Cognitive Functions 1.0	The Myers Briggs Cognitive functions don’t exist to put people into boxes - they are just preferences that can help us understand our own behaviour and thought processes, as well as other people’s. This is aimed at anyone who wants to gain a better understanding of the different personality types and preferences – or even anyone who’s sceptical about personality tests.
Introduction to Pronouns	In your written correspondence, you should pay very close attention to the mechanics of your writing, not only to satisfy your boss, but also to help promote your own career. Once it leaves the office, your work speaks for itself. You want it to be a source of pride for both your employer and you; you certainly don't want it to be a source of humor for its recipients.
Italics, the Apostrophe, Dash and Ellipses	"There are many aspects of writing and grammar that are easy to forget or often times overlooked. However, in the business world, your writing represents you and your organization. Knowing proper grammar usage will help you prevent mistakes and can enrich your writing skills."
Lead by Listening	"Listening is the one skill that most employees say is truly important for their supervisors to have. With effective listening as your foundation, you can accomplish a lot as a leader. It is an important skill at work, just as it is in private life."
Making Meetings Matter	The best way to enhance productivity, increase engagement, and make work fun again, is to change the way all those meetings we spend so much time in are designed, led, and experienced. This course can help with that.
Manage Meeting Personalities	In a workplace, in a meeting room, not too far away, is the ‘Meeting Squad’. 7 of the most deadly and dangerous meeting assassins are preparing to do battle with creativity and productivity. Discover how to combat these and maintain maximum productivity.
Modifiers and Sentence Structure Varieties	"Writing, even business writing, is an art. It takes patience, practice, and a deep understanding of the English language. Sharpening these skills can help you produce clearer, more convincing writing that can benefit you professionally."
Office Spelling – Confusing Homonyms, Compounds and Negative Formations	"Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse parts of speech. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business."
Overcoming Barriers to Workplace Communication	"When we talk about communication, a barrier is anything that prevents people from effectively conveying their messages. There are many things that people do to throw up such barriers, whether they mean to or not, and being able to listen properly without imposing obstacles is a discipline unto itself. However, there are also barriers that are inherent when a group of people try to work together. You should understand these barriers and how they can affect your organization."
Parentheses, Brackets, the Hyphen, and the Slash	"The sole purpose of punctuation is to make the text clear. If a mark of punctuation does not clarify the text, it should be omitted. In your written correspondence, you should pay very close attention to the mechanics of your writing, not only to satisfy your boss but also to help promote your own career. Once it leaves the office, your work speaks for itself. You want it to be a source of pride for both your employer and you; you certainly don't want it to be a source of humor for its recipients."
Pronoun Problems	"Give careful attention to your use of the English language. The ability to write and speak correctly is so important to a business career that you’ll find the following to be almost always true: as you improve your speech, you will also naturally improve your business success. Yet, many people frequently misuse parts of speech, particularly pronouns, which are often confused with each other. While this is not always detectable in everyday conversation, you should make an effort not to misuse pronouns in your professional writing."
Proper Grammar – Advanced Adverbs	"Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business."
Proper Grammar – Advanced Pronouns	"Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business."
Proper Grammar – Advanced Verbs	"Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business."
Proper Grammar – Articles, Determiners, Quantifiers, and Interjections	"There are nine parts of speech within the English language. Focusing on these different parts of grammar will help you write and speak proper English. This will help you communicate more clearly and also appear more professional in business settings."
Proper Grammar – Introduction to Adverbs	When was the last time you reviewed grammar? Many people don’t remember studying English grammar in school. For those that do, remembering all the rules can be difficult. However, in order to polish your communication skills, understanding grammar is a must.
Proper Grammar – Introduction to Verbs	"What does it mean to be a professional? It means you have to think like one, act like one, and, of course, write like one. Even the most confident managers and competent workers can lose themselves in their writing. In order to make sure your writing matches your skills, we have created a quick and informative overview of basic English grammar."
Proper Grammar – Nouns	"There are nine parts of speech within the English language and even though you may have grown up speaking English as your native language, we all still make grammatical mistakes in our everyday lives. Reviewing the different parts of speech will help you write and speak proper English, improving your ability to communicate professionally."
Proper Grammar – Prepositions	"There are nine parts of speech within the English language. Focusing on these different parts of grammar will help you write and speak proper English. This will both help you communicate more clearly and also appear more professional in business settings."
Proper Grammar – Adjectives	"Writing professionally means polishing your grammar. After all, the way you speak in casual conversation and the expectations for business writing are different. In a professional setting, it is important to recall certain grammar rules you may not know or may have forgotten."
Proper Grammar – Conjunctions	"Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use, but are incorrect for formal speech and writing, which is the only kind you should use in business."
Semicolon, Colon, and Quotation Marks	"The sole purpose of punctuation is to make the text clear. If a mark of punctuation does not clarify the text, it should be omitted. In your written correspondence, you should pay very close attention to the mechanics of your writing, not only to satisfy your boss, but also to help promote your own career. Once it leaves the office, your work speaks for itself. You want it to be a source of pride for both your employer and you; you certainly don't want it to be a source of humor for its recipients."
Spelling – Applying the Office Dictionary	"Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business."
Subject and Verb Relationships	"Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business."
The Business of Communication	"No organization can function if its members do not communicate effectively and understand each other. Few businesses can grow without innovation and refinement. When the time comes to develop a new product, proper communication among everyone involved is vital for that product’s success."
The Period, Question Mark, and Exclamation Point	"Punctuation makes a text clear. It tells us when to pause, indicates questions, links ideas, and adds expression. Some people have different preferences when it comes to punctuation, so always follow your boss’s preference. If he or she instructs you to insert more commas or semicolons than today’s magazines and newspapers typically use, then follow your organization's preferred style. However, if a matter is left to your discretion, remember that the old tried-and-true comma rule also applies for many other marks of punctuation: “When in doubt, leave it out.” Nevertheless, there are still standards and formalities in punctuation that you must fully grasp, not only to satisfy your boss but also to help promote your own career. Your work represents you, so you want it to speak well for both your employer and for you. "
Transitions, Repetition, Parallelism and Avoiding Redundancies and Clichés	"In today’s high-tech business world, someone’s first impression of you may be through your writing. That’s why it’s essential to create respectable writing, upholding the reputation of both you and your organization. Style sets a piece of writing apart, while certain language can drag a piece down, or even make it appear offensive."
Typical Word Usage Problems	"Give careful attention to your use of the English language. The ability to write and speak correctly, is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse parts of speech. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business."
Understanding Communication	"Communication is the process of exchanging information between individuals. Ensuring that this information is correctly received is vital to organizations and businesses. It’s how we coordinate actions and achieve goals. The majority of a manager’s time is spent communicating, and communication ability is firmly related to a manager’s performance."
Understanding Linear and Circular Communication Styles	"We have all encountered people who annoy us when they speak. They may ramble on about unimportant details, or they may be brusque and rude. Often, these clashes in conversation are due to differing communication styles. In the business world, it is important to understand different styles and how to make use of them in the office."
Using and Identifying Phrases	"Give careful attention to your use of the English language. The ability to write and speak correctly, is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse parts of speech. Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business."
Using Clauses and Sentences	"Give careful attention to your use of the English language. The ability to write and speak correctly is very important to a business career; as you improve your speech, you will also naturally improve your business success. Many writers frequently misuse or misspell words. Some of these errors may not matter for colloquial use, but are incorrect for formal speech and writing, which is the only kind you should use in business."
Using Predicates, Objects, Complements and Modifiers	"When you write, are you able to identity what the predicate is? Can you explain the difference between the direct and indirect object? While most native English speakers communicate in English every day, few remember the grammatical foundation of their own language. Understanding parts of sentences is important because it will help you avoid making mistakes in your business writing. Producing high quality writing bolsters your reputation and also avoids potential confusion on the part of your readers."
Workplace Communication – Presentations and Nonverbal Communication	"For many people, the thought of making a presentation inspires anxiety. If you're one of those people, the best way to get over your fear is just to get up and do it. With time, it will get easier, and you might even start enjoying it. Throughout your business career, you'll likely be called on to present reports, address groups at all levels in the organization, represent your company at various events, run committee meetings, lead teams, or make a sales pitch. There are some methods and strategies to make these easier, less frightening, and more effective."
Show All Show Less

CONFLICT MANAGEMENT	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Handling Conflict and Negotiation Ethically	"Are hardball tactics OK to use? Sometimes a course of action is legal, but is questionable in terms of ethics. Ethics establish a way of doing what is right, fair, and honest. If your counterpart feels you are being unfair or dishonest, he or she is less likely to make any concessions—or even to negotiate with you in the first place."
Handling Conflicts in High-Value Relationships	"Conflict management strategies will help you be more productive both in your work life and in your personal life. The Thomas- Kilmann conflict model discusses five strategies for confronting conflict."
Handling Conflicts in Low-Value Relationships	"Conflict is unavoidable. We will inevitably disagree with people, and sometimes those disagreements can become serious. However, not all conflict should be handled the same way. There are some people who are very important to us—family and friends, and in another way coworkers and bosses; there are other people whom we need for their services but with whom we have very little interaction. These low-value relationships have their own strategies for conflict resolution."
Identifying the Causes of Conflict	"There are many potential root causes for conflict—basically, anything that leads to a disagreement could be a cause. Conflict is common to organizations, especially larger ones, but some companies have more than others. If you understand the common ways in which conflict can bloom, and the potential outcomes for disagreements, you will be better equipped to prevent this issue from gettingin the way of your operations."
Managing Conflict	"Have you ever known someone that was just difficult to get along with? Sometimes, people seem to be looking for a reason to disagree with you. Even if you don’t work with someone like this, conflict will happen, whether it’s between you and an employee, or between two differenat employees. When conflict does arise, it will be up to you to manage it in an effective and professional manner."
Managing Conflict in the Workplace	"Dealing with conflict at work can be uncomfortable, frustrating, and tiring. However, conflict isn't necessarily a bad thing—it can help your team and company grow and improve. How you manage it can determine the success of the team, idea, or product. There are different managerial decisions you can make to diffuse and work through conflict, and different styles of managing conflict. In this course, you will learn about ways of managing organizational conflict, conflict management styles, and other considerations that must be made when addressing conflict in the workplace."
Productive Conflict Resolution – An Introduction	"When conflict is present in an organization it can cause stress and uncertainty. By reframing how employees think about conflict, and by using team agreements to put a framework for dealing with conflict in place, much of that stress can be redirected into productivity."
Thomas-Kilmann Conflict Model	"The Thomas-Kilmann Conflict Model is a model that will bring you a tremendous amount of help as you learn to deal with conflict in a more productive and intentional way. This model encourages you to think about what you are trying to accomplish when you get into a conflict, allowing you to implement strategies that will allow for an optimal outcome."
Understanding Conflict in the Workplace	"Most people are uncomfortable with conflict, but is conflict always bad? There are different types of conflict, resulting in pros and cons within an organization. Perhaps the most important thing to realize is that managing conflict and engaging in effective negotiation are key to nurturing and preserving working relationships and fostering a positive work environment."
Win-Win Negotiations for Conflict Resolution	"In this module, we'll focus on specific steps that you can use in a Win-Win Negotiation Process. The phrase “win- win” is used to describe the collaboration strategy in the conflict model. This module shares many strategies for working through a conflict situation to get a win-win, and equips participants to lead win-win negotiations to reach resolutions."
Show All Show Less

CUSTOMER SERVICE	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Complaint Handling	Research has shown that 95% of customers will give you a second chance if you handle their complaint successfully. This means complaint handling is a skill vital to retaining customers. This course will help to improve your ability to handle complaints.
Customer Loyalty	Great customer service can turn average customers into loyal fans of your business, and a loyal customer means repeat business. This course will help you to maximise customer loyalty through your customer skills.
Customer Service Success	We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. So it’s really important to understand and avoid certain behaviours that make our customers angry. This course can help you to improve your Customer Service.
Communication Skills 1.0 (Global)	Delivering great customer service is everyone’s job. Good customer service means satisfying a customer and fulfilling his or her needs. The key to understanding what that signifies is to think about your interaction from the customer’s point of view.
Excellence in Customer Service	When it comes to business, our clients have all too many options. So what can you do to stand out and become their number one choice time and time again? Find out in this course. In this course, you'll learn all about the CONTACT approach to customer excellence, designed to set you apart from the competition.
Five Steps to Problem-Solving and Diffusing Upset Customers	"Here you’ll learn all about the five-step TOTAL approach to customer service while problem-solving and diffusing upset customers. You’ll then be able to apply this information in any customer interaction—be it by phone, email or online chat. This course will cover the best practices of industry leading companies when providing stellar customer service. "
Handling Customer Complaints	Did you know that many unsatisfied customers don't even bother to complain? Much more damaging, they simply leave and buy from your competitors. In this course you’ll learn some effective strategies for turning a complaining customer into a corporate advocate.
Identifying and Exceeding Customer Needs	Here, you’ll follow the process of uncovering customers’ needs, exploring and categorizing those needs and turning them into opportunities to gain a valuable customer that continues to want more of what you have to offer.
Is the Customer Always Right?	Exploring the intended meaning behind the question, “Is the customer always right?” equips you with techniques for turning customer problems into opportunities. These techniques help you exercise goodwill, cultivate business relationships, market products and services, implement product improvement, increase sales and revenue, and more.
Mastering the Telephone: Basic Skills	Telephones are the primary tool used today for conducting business, so it’s no wonder that to be successful in any business, you must be able to communicate effectively by telephone. This training is designed to help you master fundamental telephone communication and management skills that allow you to be productive while building rapport with your internal and external customers.
Stellar Customer Service Best Practices	This course will cover the best practices of industry leading companies who provide stellar customer service.
Telephone Etiquette	Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company. This course can help to ensure your Telephone Etiquette is up to the task.
Vulnerable Customers	The bottom line is the same as with all customers: Empathy. The golden rule – treat others how you’d want to be treated. But is there more to it than that? Our course explores how companies can adopt policies that help them to interact with and service vulnerable customers in a considerate way. We’ll make sure everyone taking it understands exactly what vulnerability means, entails and results in.
Introduction to Key Account Management 1.0	You’ve heard of account management. It’s like sales, right? And customer service? But what about key account management? This course is an introduction to just that. We’ll explain what a key account is, what a key account manager does, and how your business could benefit from one.
Key Account Management in Your Business 1.0	If you’re a company with large customers who spend a lot of money, you might want to prioritize them as key accounts. These are the ones you really can’t afford to lose. Appointing a key account manager gives these clients a dedicated person to ensure everything runs smoothly. It gives them everything they need, on time, and regularly. But it’s not just maintenance. It’s about innovation, and driving their business forward. This course will explain what to expect from key account management, and how to place it into your business.
Upselling in Hospitality 2019	Upselling can be thought of as a tricky proposition in hospitality, especially when you think of sales as being a pushy hard sell.It doesn’t need to be though. In fact, the problem there is that it’s being viewed as you versus the customer, rather than as a win-win.This course’ll give you the inside you need to be able to properly showcase and suggest your full offering in a way that’ll help you make more money and give your customers the best experience for them.
Taking Care of Yourself First 1.0	If you’re in a customer service or hospitality role –it’s a safe bet that you're used to putting other people first. You give that great customer service, go the extra mile, and take care of others. While this is all wonderful.... do you ever feel burned out? The thing is, as service providers, we can sometimes put all of our energy into doing our job. Failing to look after ourselves or taking care of ourselves can mean there’s not always much left to give.This course will come up with ways you can put yourself first, without sacrificing your great level of service.
What Makes a Key Account Manager 1.0	Okay, you've just about wrapped your head around Key Account Management and why it exists. But, what kind of person does it take to be one of these key account managers? What character traits should they have, and what things do they need to do to be great at their job?
Promote Your Service Value 1.0	Every company has its own service value. And so do all of us. It’s what sets us apart from the rest. What makes us different, or special. Think about it, why do certain businesses keep you coming back? Every company needs a USP – a unique selling point. This course will get you thinking about your own company’s service value, And give you some ideas about how to differentiate yourself. After all, customer service is the thing that keeps your customers coming back. So, let’s figure out what sets you apart.
Show All Show Less

CYBER SECURITY	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Cloud Computing	"The Cloud has been as huge development in the field of data storage and sharing. While it’s nothing to fear, there are also data risks associated with its use. This course will help you retain the benefits while eliminating the dangers."
Computer Forensics – Investigations	Computer Forensics can unearth the secrets buried deep in computers, phones, tablets and cameras. They could be full of criminal evidence needed for a case or prosecution. This course is all about investigations. So - if you’re a business and criminal activity takes place in your company, and on your machines, you need to know all about it.
Cyber Security Overview	Knowing the important parts of cyber-security is very handy. The majority of us use computers, so it’s vital we know how to keep our data nice and safe! This course is all about that. We’ll give a great, comprehensive overview of the cyber-security landscape. You’ll come away with an understanding of how people can stay protected.
Internet of Things	"The Internet of Things is all about how different devices connected to the internet are now all connecting together. Since the world is constantly changing around us, it’s so important to have a grasp on the world of technology. After all, it’s not just IT people it affects… both our professional and personal lives are affected by these changes. This course will explore all the ways these things connect to each other and you’ll learn some of the amazing advances to technology happening in the world. "
Malware and Viruses	"Let’s be honest – whether it’s work or at home, we all use computers. And we love them, they’re great. But sadly, there are people out there who use them for bad. They’ll try and get hold of your stuff, steal your files, or even control your computer. Frightening, right? So – we’ll tell you the different types of malware you need to know about, who creates this software, and why. And as a bonus, you’ll learn how to protect yourself and prevent any nasty attacks! "
Introduction to Ransomware	Ransomware is malicious software that holds your personal files hostage, makes them unreadable, and demands a payment to release them. We’ll go into detail so you have a comprehensive understanding of Encryption and Cybersecurity. You’ll take away tips on keeping your information safe, and how to stop future attacks from taking place.
Ransomware and Cybercrime	Ransomware is a type of cybercrime that pretty much anyone using a computer should know about. Cybercrime is rife, and you we want you to understand how to protect yourself from it. Without the right protection and preventative measures, Ransomware can prey on you.
Ransomware Prevention – Preventing Attacks and Contingency	Since Ransomware attacks can be a terrifying thing to happen to anyone with personal data, or any businesses with customer data, we should talk about how to stop attacks. This course is all about prevention. We’ll go into explicit details and give you great tips. And don’t panic - we’ll also give you a contingency plan in case it’s too late...
Social Engineering	The course is an overview of social engineering techniques. It’s designed to help you understand where threats to your data are coming from, and how you can protect yourself. It forms part of the cybersecurity collection, and can be taken either as a standalone course or as part of the collection as a whole.
Types of Ransomware, Acts, and Obligations	We’ll explain the different types of ransomware, and what they do.We’ll talk about the laws that make this criminal activity, well, illegal. And we’ll give you explicit steps on how to prevent anything attacking your system.We’ve got your back, don’t worry.
Cryptography 1.0	Cryptography is the art of creating codes to encrypt information – meaning to jumble it and make it unreadable – and keep it secret. It’s all about encoding data, so that only the people who were meant to see it will see it. It’s very old, and exists in many different forms, but it’s purpose is always to hide information. Modern cryptography uses sophisticated mathematical equations (algorithms) and secret keys to encrypt and decrypt data.
Identity and Access Management	Identity and access management is all the processes that keep your network safe and secure. IAM is the structure you have to protect your employee, contractor, and client data. Only one security breach can be horrific for your business and can result in large fine or even worse, a lawsuit.
Network and System Compliance Auditing	Compliance auditing is so important. You need to make sure everything within your system and networks are above board so that they meet all the rules and regulations required of them. So if you work anywhere with an IT network or IT systems in place – and let’s face it, you definitely do – this course is for you. Compliance means making sure everything you’ve done, you do, and you’re going to do meets all the standards required. Auditing means thoroughly going over every aspect of your business to make sure it’s compliant. So, put them together, and you’re looking at the measures you take to analyze a business’ health in relation to its internal and external requirements.
Overview of Network and System Audits	The point of a system audit is to make sure everything is in order, and evaluate your organization’s IT infrastructure. Since most modern companies are online, making sure your business could survive a cyberattack is a vital preventative measure. Cybercrime is a nightmare for business. It’s straight forward: no company wants hackers rifling through their private data or stealing from them. So, if you think you could be subject to an audit, or you’d like to get your company’s policies in order before that happens, this course will tell you everything you need to know. You’ll learn all about the different stages of the process, and the downsides of not complying.
Show All Show Less

DIVERSITY AND INCLUSION	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Group Dynamics 1.0	How do group formations affect the workplace? Robert Henderson discovered that by forming empowered teams of highly qualified employees, his factory could achieve more than ever before; the same can be true for any workplace. Healthy teams can contribute more success to an organization that even the most dedicated individuals.
Hiring for a Diverse Workforce 1.0	Over the past decades, our culture has become increasingly aware about the need for and benefits of sensitivity to minority groups and cultures. There are legal mandates for diversity and unbiased practices, but there are also social pressures to ensure diverse workforces. You should understand the reasons behind these pressures and the gains you can make from promoting diversity and multiculturalism among your employees.
Identifying Diversity in Others (2018)	Learn how and why working with a team of diverse individuals can lead to the best results.
Leading A Diverse Workforce, Part One 1.0	Today’s workplace, like society itself, is more like a tossed salad than a melting pot. The concept of diversity as it is applied to a work group has no universal meaning. It means many things to different people. However, the importance of diversity in the workforce is clear. By understanding more about what diversity is and its benefits to your company, you will be able to foster a stronger, more diverse workforce.
Leading A Diverse Workforce, Part Two 1.0	We know the importance of diversity in the workforce and its benefits to you as a manager, your company, and your team. But how can supervisors and managers actively promote diversity within the workplace? Not only must we make a commitment to diversity, it is also necessary to improve our own cultural awareness.
Unconscious Bias 1.0	This course is different from most unconscious bias e-learning modules. We're not going to pretend that after 30 minutes of e-learning, and clicking through scenario slides - you are going to be magically cured of your unconscious bias. Instead we want to take you on a kind of unconscious bias journey. We really hope you enjoy discovering how your brain works.
What is Diversity and Inclusion? (2018)	Have you ever wondered how your unique experiences—and the perspectives they lend—make you an asset to your work environment? Maybe you’ve never considered that each person’s uniqueness could be their most important resource when working on a team. In this course, you’ll learn the effect of knowing your own unique value, as well as that of others.
Your Unique Diversity in the Workplace (2018)	In this course, you’ll learn there's no one else in the entire world that has the very same attributes as you. This makes you uniquely qualified to offer your attributes in your workplace, resulting in a positive work environment.
Creating Value Through Diversity and Inclusion - Strategies for Tackling Unconscious Bias	This course has been designed to help your workers become more inclusive leaders and to explore how others lead via contextualised scenarios. Learning Seat recommends pairing this course together with our other Creating Value Through Diversity and Inclusion course, Understanding Diversity and Inclusion, to help your workers gain a comprehensive understanding of the characteristics of an inclusive workplace, and Understanding and Challenging Unconscious Bias, to assist your workers to understand why and how unconscious bias occurs in the workplace. The training is optimised for smartphone delivery and responsive across all devices - allowing users to complete their training on the go, any time.
Creating Value Through Diversity and Inclusion - Understanding Diversity and Inclusion	This course has been designed to help your workers gain a comprehensive understanding of the characteristics of an inclusive workplace and to encourage everyone to promote and embrace the benefits of workplace diversity and inclusion. Learning Seat recommends pairing this course together with our other Creating Value Through Diversity and Inclusion course, Understanding and Challenging Unconscious Bias, to promote awareness across your organisation for why and how unconscious bias occurs, and Strategies for Tackling Unconscious Bias, to get your workers thinking about how they can act differently and become more inclusive leaders in the workplace. The training is optimised for smartphone delivery and responsive across all devices – allowing users to complete their training on the go, any time.
Digital Accessibility - Tips for Elearning	This course is an introduction to digital accessibility. It gives an overview of web accessibility, why it’s important and the standards used to measure it. It also provides some practical steps for creating online learning that meets web accessibility standards.
Disabilities - Opening Doors to All Candidates	The goal of the hiring process is to attract and identify the individual who has the best mix of skills and attributes for the job. Ensuring that all qualified individuals can participate in the process is key to achieving this goal. By examining hiring procedures and implementing some simple steps, employers can widen their pool of potential talent and ensure that they do not miss out when the best candidate happens to have a disability.
Disability Awareness in the Workplace	This course raises awareness about people with a disability and outlines the importance of inclusion in the workplace. It includes information about different types of disabilities, barriers that a person with a disability might encounter at work, the importance of using inclusive language, and practical actions that workplaces can do to be more inclusive.
LGBTIQ+ Inclusion in the Workplace	This course covers the importance of LGBTIQ+ inclusion, some of the terms used around the LGBTIQ+ community and ways to make workplaces more LGBTIQ+ inclusive.
LGBTIQ+ Inclusion 1.0	Is your workplace “culturally safe” for LGBTIQ+ workers? Learn about how to make LGBTIQ+ coworkers feel supported and welcome, and ensure your company is complying with anti-discrimination legislation.
The Mindful Leader	If you want to refresh your focus, and become a better leader, you need to develop mindfulness. If you want help to develop mindedness, this course is for you.
Transgender Protections in the Workplace	In this course we’ll discuss the protections provided, appropriate behaviors in the workplace related to transgender individuals, as well as “zero tolerance” behaviors to avoid, which can lead to immediate termination and dismissal.
Show All Show Less

THE FCA COLLECTION	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Subject Access Requests	From time to time you may receive requests from individuals for access to 'personal data' you hold about them. Under the Data Protection Act 1998, these are known as Subject Access Requests, and there are strict legal requirements which you will need to comply with. This course will help you to understand these legal requirements.
Show All Show Less

FINANCE SKILLS	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Analyse Financial Health with Ratios	Ratios are a great way to analyse the different accounting statements a business produces. This bite sized module busts through the jargon and uses really simple examples to explain how they work.
Budget like a Boss	When it comes to managing the financial side of your business – a budget is your best friend! This bite sized module provides you with a six step plan for stress free budgeting.
Budgeting Basics	Budgeting is a critical communication tool. This course steps the student through a typical budgeting process. A successful approach is described in a step-by-step manner with the intent of maximizing buy-in from employees.
Capital Budgeting Methods and When to Use Them	This course guides the student through a variety of analyses for capital budgeting investment. It includes two gateway calculations, as well as two advanced methods, which can be used for more detailed analysis.
Cash Flow: Statements and Logistics	This course walks the student through the statement of cash flows. It also explains the complexities behind how a company can experience increasing sales at the same time as decreasing cash or running out of cash. By educating your staff on the importance of organizational finance structure and analysis, you not only increase productivity, but profitability as well.
Costs, Volumes and Profits	This course introduces fixed and variable costs, in order to explain how the mix of costs impacts a company during both economic growth and decline. Break-even or target profit calculations are also identified, giving your staff the financial knowledge they need to navigate the financial health of your organization.
Finance for Non-Finance Managers	Accounting can seem impenetrable and mysterious – but it’s no dark art – you just need to know how to understand it. This course can help.
Financial Documents 101	This course steps the student through two basic and essential financial statements—the income statement and balance sheet—in addition to profitability ratios, liquidity ratios and solvency ratios. Ensuring staff efficiencies, will increase your productivity and revenue.
How to Maintain a Healthy Cash Flow	We know cash flow, especially cash inflow, is critical to a business’s financial health. So what can you do to make sure that cash keeps flowing into your business? This bite sized module will give you a simple six step plan to ensure cash keeps flowing into your business.
Income Statements Made Simple	Income statements are used to track a company’s financial performance over a specified period of time. This bite sized module breaks the income statement into its simplest terms and shows you how it is organised.
The Accounting Equation	The accounting equation is applicable for any kind of company, big or small. It measures financial position using assets, liabilities and owner equity. This bite sized module provides a quick refresher on the terms Assets, Liabilities and Owner’s Equity.
The Balance Sheet Explained	A balance sheet is the company’s core financial statement and is used to show financial position at a specific point in time. This bite sized module looks at how the accounting equation forms the basis of a company balance sheet.
The Cash Flow Statement	Cash flow is the movement of cash into or out of an account, a business or an investment. This course will give you a simple breakdown that is easy to follow and understand.
Show All Show Less

FOOD HYGIENE	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Allergen Awareness	Anyone working in the food industry, from food preparation, through manufacturing, distribution and retail, needs to take special care to ensure that the food products are safe to eat, especially for consumers with food allergies or intolerances.
Food Safety – Cross Contamination	Whether you are an employer working within a food preparation or service environment, an employee who’d like more information about food hygiene and safety, or simply looking to learn more about food cross- contamination, you should find this course helpful and informative.
Show All Show Less

HEALTH AND SAFETY	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Bloodborne Pathogens and Your Exposure Control Plan	"A work environment can contain many hazards, with some exposures being more prevalent in certain industries. For instance, bloodborne pathogens are a serious hazard to personal safety. In this course, you'll learn more about your workplace’s exposure control plan regarding bloodborne pathogens and other potential hazards."
California COVID Safety at Work 1.0	Comply with the new Cal/OSHA emergency temporary standard and make sure your employees know how COVID-19 is spread, it’s symptoms, and effective COVID-19 infection prevention in the workplace.
CPR Basics for Everyone: Adult and Child	We never expect an emergency, which is precisely why it’s so important to be prepared for one. A cardiac emergency is a life-threatening situation that can occur at any time to a victim of any age. Knowing the steps to CPR, as well as other emergency techniques can be the difference between life and death. This course adheres to the latest regulations from the American Red Cross and American Heart Association (AHA). However, remember each scenario that you encounter will be different and may require you to perform these steps in a different order.
Ergonomics: Steps to Minimize Workplace-Related Injuries	We’ll be taking a look at various workplace factors—such as ergonomics, computer usage, lighting, ventilation and air quality—as well as mechanisms to maintain employee health, including OSHA’s guidelines.
Health and Safety in the Workplace	This course provides the tools employees need to make both safe and legally compliant decisions when faced with normal daily scenarios. Employees will learn to recognize these issues as well as potential hazards, and adequately address these matters by implementing best practices to avoid injury and unwanted incidents.
Infant CPR	Knowing the steps to infant CPR, as well as other emergency techniques can be the difference between life and death. Understanding the importance of acting quickly to safely provide life-saving CPR on an infant at the very basic level will give you the confidence to help when needed. A cardiac emergency is a life-threatening situation that can occur at any time to a victim of any age. This course adheres to the latest regulations from the American Red Cross and American Heart Association (AHA). However, remember each scenario you encounter will be different and may require you to perform these steps in a different order.
Staying Safe in the Workplace	"In this course, we’ll summarize various workplace hazards-such as fire and radiation-and identify safe and appropriate measures you should use to ensure safety of yourself and your coworkers. You’ll come away from this course with a renewed understanding of workplace hazards and how to address them in a safe, calm manner."
Why Emergency Preparedness Matters	Emergency preparedness is essential in every working environment, which is why our government has two agencies dedicated to it: FEMA and OSHA. While these names may be familiar to you, it’s likely you don’t know everything they stand for and offer. But together with these agencies, you can learn how best to respond to emergencies and how to take action to keep yourself and those around you safe. This course prepares you for a natural disaster and other emergency situations.
Alcohol and Drug Awareness 1.0 (US)	Alcohol misuse and illegal drugs have no business in the workplace. When alcohol and drugs are misused at work it can threaten the health, safety, and performance of employees and their co-workers. Learn about the risks and legal responsibilities related to alcohol and drug use in the workplace.
Alcohol and Drug Awareness for Managers (US)	When a worker’s use or misuse of alcohol or drugs interferes with their ability to perform their work, this raises legitimate concerns for employers. This course is guidance for managers about alcohol and drug use in the workplace. It builds on information covered in “Alcohol and Drugs at Work”.
Armed Robbery Survival Skills	This course provides safety information for dealing with armed robberies, including precautionary measures, how to act during a robbery and what to do after a robbery has occurred.
Chemical Safety	Chemical safety starts with awareness and information. Learn how chemical exposure can occur, workers’ and employers’ legal responsibilities for chemical safety, and how to reduce the risks of chemical exposure at work. This course covers key information aligned with OSHA’s Hazard Communication Standard.
Fall Awareness	Falls are one of the most common causes of serious work-related injuries – safety awareness is vital when working at heights. Learn about working at heights, legal obligations related to fall protection, and the risk management process. This course also covers safety measures for using ladders and safety advice for preventing falls.
Fire Safety and Prevention	Fire safety is essential in every workplace – fires start easily and spread quickly. Learn about how fire starts, and how to prevent and respond to a fire emergency, including the use fire extinguishers. This course also covers employers’ legal requirements for fire safety and prevention.
Forklift Safety	Thousands of forklift accidents happen every month, yet most could be avoided with effective procedures and training. Learn about powered industrial trucks and safe forklift use. Examine forklift-related accidents and strategies that can reduce them, as well as OSHA requirements for using forklifts, and general safety tips.
Hand Hygiene	This course provides guidance on safe hand hygiene practices and builds an understanding of why they are critical. The course covers a range of situations and areas that require hand-washing, as well as different cleaning agents and methods to use. It demonstrates correct hand hygiene with simple animations and graphics.
Hearing Conservation (US)	Workplace noise can seriously and permanently affect hearing. Learn about employers’ legal obligations for hearing conservation, effective use of hearing protection (earmuffs and earplugs), and steps to take to prevent work-induced hearing loss.
Little Life Savers - Asthma attacks	This course covers important information about how you can help out someone in your workplace who is suffering from an asthma attack. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Bumps and knocks	This course covers important information about how you can help out someone in your workplace who has hurt themselves from a bump or a knock. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Burns and scalds	This course covers important information about how you can help out someone in your workplace who has been burned or scalded. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Choking	This course covers important information about how you can help out someone in your workplace who is choking. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - CPR	This course covers important information about how you can help out someone in your workplace who needs CPR. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - DRSABCD	This course covers important information about how you can use the DRSABCD plan to help someone who is ill or injured in your workplace. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Fainting	This course covers important information about how you can help someone in your workplace who has fainted or is about to faint. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Limb injuries	This course covers important information about how you can help someone in your workplace who suffers a limb injury. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Seizures	This course covers important information about how you can help someone in your workplace who is having a seizure. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Little Life Savers - Wounds	This course covers important information about how you can help someone in your workplace who has been wounded. All first aid steps that are outlined in this course are guidelines only and are not intended to replace medical advice.
Lockout Tagout (US)	Each year, workers are injured, sometimes fatally, when equipment and machinery accidentally activate during repair or maintenance. Learn about energy sources, lockout/tagout (LOTO) procedures, safety programs for controlling hazardous energy, and regulations related to the OSHA standard.
Office Ergonomics	This course defines office ergonomics and outlines the impact of poor ergonomics. It also explains how you can apply ergonomic principles to correctly set up your workstation anywhere you work, as well as giving you handy tips on how you might get up and get moving more often.
Working in Hot and Cold Conditions (US)	Working outside for long periods in the sun, heat, or cold comes with exposure hazards that can cause serious health problems. This course covers environmental exposure and steps that organizations and workers can take to reduce the risks associated with working in sunny, hot, or cold conditions.
Show All Show Less

HEALTH AND WELLBEING	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Be Active	Physical inactivity has long been linked to a range of health conditions and emerging research shows that sitting for long periods of time doesn’t just lead to a bigger waistline, but can result in some really serious illnesses. This course is here to help.
CBT and Mental Health – Anxiety and Panic Attacks	Anxiety is one of the most common mental health problems worldwide. In this course, you will be provided with key information about the condition. As well as this you will learn about the condition's most common symptom, panic attacks. Finally, you will be shown some basic therapeutic coping tips.
CBT and Mental Health – Bipolar Disorder	Bipolar disorder is recognized as one of the most common mental health conditions, affecting approximately 1% of the global population. If you want to find out about bipolar disorder, how it can affect your life, and learn some coping strategies for daily life, then check out this course.
CBT and Mental Health – Borderline Personality Disorder	Borderline personality disorder is a mental health condition marked by mood swings and unstable behavior. In this course you will learn key information about the condition, how to recognize and define the four different symptom groups and some BPD strategies.
CBT and Mental Health – Introduction to Cognitive Behavioral Therapy	This introductory course provides you with an overview of Cognitive Behavioral Therapy; one of the most popular mental health treatments. In this course you will learn how CBT focuses on managing your challenges by examining and changing the way you think and feel.
De-stressing your Inner and Outer World	"So many people are suffering from stress that we often find it commonplace. We forget that it can cause serious health effects, reduce productivity, and of course, cripple our mental health. Some people desperately want to take the necessary steps to reduce stress, but don’t even know where to get started."
Dealing with Stressful People	"Stress is an inevitable part of life. Sometimes, though, we feel like there is too much of it; this can cause a lot of problems, including sickness, fatigue, and heightened irritability. There are some things you can do to constructively avoid stressful situations and to handle stressful feelings when they arise."
Five Ways to Wellbeing	Caring for your mind is as important and crucial as caring for the body. This course will teach you about the "Five ways to wellbeing" steps and how they can improve your mental wellbeing.
Healthy Eating at Work	We consume at least a third of our daily calorie intake whilst at work, so it's important to consider our daily eating habits. This course can help.
Kick the Habit	If you are a smoker, it’s really important to consider why you smoke and start to think about quitting. This course can help.
Managing Employee Stress	"Everyone knows how it feels to be stressed. In the workplace, stress can either motivate an employee to rise to a challenge, or stifle an employee, causing a loss of productivity and, ultimately, revenue. Managers must understand how stress impacts employee performance and find ways to address and manage employee stress in a way that is effective for the individual and the company. In this course, you will learn about managing employee stress, including ideas for lifestyle choices that promote low stress, and ways organizations can reduce it."
Protecting Yourself – Stinging Insects	"Outdoor workers are at risk of being stung by various stinging insects, like bees, wasps, and hornets, as well as stinging fire ants. While most stings cause only mild discomfort, some may result in severe allergic reactions that require immediate medical care and allergic reactions are so serious for some people that they may be fatal."
Protecting Yourself from Ticks and Mosquitoes	"Ticks and mosquitoes can carry very serious, life-threatening diseases. If you spend time outdoors, either for work or recreation, you must be aware of how to limit your risk of being bitten. You should also know how to control these insects’ populations wherever you can and what to expect if you do get infected by them."
Protecting Yourself Poisonous Plants	"Anyone who works or spends time outdoors is at risk for exposure to poisonous plants. Some of these can cause very serious reactions. It is important that you know how to protect yourself from these plants and what to do if you are exposed."
Reducing Stress – Meditation and Visualization	Stress is generated by various aspects of our life, including work, family life, and health. While stress is a necessary part of our lives, experiencing too much of it can lead to problems, so it’s in your best interest to learn how to effectively deal with stress and mitigate some if its negative side effects. There are a number of ways to do this, most of which are highly beneficial to your life in general.
Reducing Stress – Techniques to Relax	"Stress is a part of life that everyone must deal with. While a little pressure can be a good thing, helping us avoid danger or working as a motivator, too much stress can be dangerous. It can make you less productive in the long run and can lead to burnout and even serious health problems. We respond to stress physically, emotionally, and mentally, and sometimes, by simply recognizing our stress and tension, we can help alleviate it."
Reducing Stress Through Time Management	"One of the things that cause a great deal of stress is not having enough time to do what we need to do. If you learn how to manage your time properly, not only will you be more productive, you will also find yourself feeling a lot less pressure."
Stress at Work	"Job stress is a very real issue in the modern workplace. While some companies feel like it’s a reality that workers must simply learn to accept and deal with, there can be very real consequences when job stress goes unchecked. Recognizing the effects that stress has on workers is key to implementing effective prevention strategies. In this course, you will learn about job stress and how it affects employee and company health. "
Stress Management – Stress Awareness Comes First	"There are two kinds of stress people deal with: motivating stress that helps you get things done, and paralyzing stress that stands in the way of your productivity. It paralyzes us at times. It keeps us from those very kinds of things that the good stress could have helped with."
Stress Management – Taking Care of Yourself	"Taking care of yourself is important—you can’t be the best version of yourself if you aren't healthy. There are two main areas of self-care: physical and mental or emotional. By learning strategies to address both types, you will be better equipped to care for yourself."
Stress, Emotions, and Ethics	"A gap between our true feelings and the feelings we display at work can cause distress. What happens when there is a gap between our feelings and our true beliefs? Emotions not only play a valuable part in our work, but also in our personal lives. By learning to identify and maximize the uses of our emotions at work, we can more appropriately respond to emotional situations."
The Dangers of Sitting	Have you ever worked out how long you actually sit down each day? It may come as a surprise, but sitting for more than 4 hours a day can have some pretty serious effects on your body. This course will help teach you how to combat these effects.
Understanding Emotion	"When was the last time you masked an emotion at work? Perhaps you were sad about a family issue, or cranky due to lack of sleep, and tried to cover these feelings. How often do you hide your true emotions to preserve a professional persona? Emotions shape an individual’s belief about the value of a job, a company, or a team. Emotions also affect behaviors at work. Research shows that individuals within your own inner circle are better able to recognize and understand your emotions."
What are Emotions?	"Financial analysts measure the value of a company in terms of proﬁts and stock. For employees, however, the value of a job is also emotional."
What Can be Done About Job Stress	"When workers experience job stress, they and the company both suffer. Preventing job stress, and addressing it when it does happen, is an important part of organizational life. Therefore, managers must understand what strategies are effective in helping employees deal with work-related stress."
What is Stress?	"Stress is a given factor in our lives. We may not be able to avoid stress completely, but we can change how we respond to stress, which is a major benefit. Our ability to recognize, manage, and maximize our response to stress can turn an emotional or physical problem into a resource. But what is stress?"
Workplace Hygiene	Is your workplace making you sick? Wherever you are working, maintaining workplace hygiene is a must. This course looks at how you can keep your workplace cleaner and safer.
Family Violence Awareness – A Workplace Issue	This course provides information about family violence awareness and how it’s a workplace issue, including how to recognise signs of family violence and how to support a co-worker who may be affected by family violence. The course is responsive and conforms to Double-A Level of the Web Content Accessibility Guidelines (WCAG) 2.0.
Family Violence Awareness – A Workplace Issue (Supervisors and Managers)	This course provides information about family violence awareness and how it’s a workplace issue, including how to identify signs of family violence, and how managers can implement a safe culture into their workplace to support co-workers who may be affected by family violence.
Managing Mental Health in Your Workplace	This course covers important information on managing a worker with mental illness. It looks at an employer’s obligations and highlights the need for medical evidence when making reasonable adjustments or accommodations to support a worker with mental illness. This course builds on information introduced in the course Mental Health in Your Workplace.
Mental Health in Your Workplace	This course covers important information about accessing support in the workplace for a mental illness. It discusses some of the pros and cons of disclosing a mental health condition at work, and the kinds of reasonable adjustments an employer might make. It looks at how a worker can support a co-worker with a mental health issue, and aims to challenge some common misconceptions about this area of health.
Reducing the Spread of Infection	It is essential to ensure that people who work together share a safe environment, and it is important that everyone has a clear understanding of their responsibilities in preventing the spread of infection. This course will help you understand the different types of pathogenic organisms and how they get into the body. You’ll also discover agreed ways of working that stop the spread of pathogens, helping you prevent and control infection where you work.
Show All Show Less

HOSPITALITY	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Using Empathy in the Customer Journey 1.0 (Global)	In the hospitality industry, youâ€™ll often face customers who may be frustrated or unhappy. How do you acknowledge these customers with empathy and assurance, while making it second nature in your daily routine?
Driving Change in Hospitality 1.0 (Global)	Many businesses go through change rapidly, yet most donâ€™t deal with change very well. By using certain tactics you'll learn to adapt to change. There are skills you can use to become that champion of change.
Customer First Thinking 1.0 (Global)	A saying often heard and said in many businesses is 'the customer is king.' This phrase is not foreign to the hospitality industry. With increasing competition and the consumers desire for immediacy, how do you stay at the forefront and deliver what your customer's want?
Focusing on the Customer Experience 1.0 (Global)	Customers today interact with companies in different ways. But they expect great service at every single place with a business. Delivering this kind of seamless experience is necessary for a great customer experience.
Anticipating Your Customersâ€™ Needs 1.0 (Global)	There are several non-verbal cues you can tune into when interacting face-to-face with your customers - the role that nonverbal communication, body language, expression, and your own listening, all play a role in your relationships with your customers.
Identifying Organizational Behavior 1.0 (Global)	The definition of hospitality is the relationship between the guests and the host. It's the work or application of being courteous. Hospitality is also known as the work of graciously offering care, politeness, and courtesy to whoever is in need.
Make Your Service Memorable 1.0 (Global)	In hospitality, the guest experience is the key to success. The amount of hospitality you and your employees demonstrate, determines how good your guest's experience will be. Today in the world of social media, word travels faster than ever before.
Right People - Right Roles 1.0 (Global)	In the highly competitive world of hospitality, itâ€™s crucial to get the fit right. Identify people on each team that are exceptional in their role - those traits each person embodies becomes your benchmark. Then find individuals who fit or exceed those expectations.
Show All Show Less

HUMAN RESOURCES	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
A New Way to Train Employees	Employee training and development is the process of helping develop employee’s personal and organizational skills, knowledge, and abilities. Today, employee training has evolved to be more interactive and engaging for the trainee; advances in workplace technology make orientations and company-wide trainings less expensive and more efficient for everyone involved.
A Safe Workplace – OSHA and Right-to-Know Laws in the U.S.	"Workplace safety must be a primary consideration for any organization. According to OSHA’s website, in 2015, 4,379 workers were killed by workplace accidents and the Bureau of Labor Statistics reports nearly three million workplace injuries occurred in the same year. These staggering numbers represent, not only a cost to employees’ well-being, but also financial and time costs to the company. It is vital that you understand the safety laws and procedures in place to protect you and your employees."
Administration of a Collective Bargaining Agreement	When your business operates under a collective bargaining agreement, it means that its employees are unionized and have negotiated a contract acceptable to both employees and management. When employees feel mistreated or that their contract was breached, there is an official union process—a grievance—that is used to resolve the issue. This is a formal negotiation in which certain practices must be met.
Analyzing Pay Theories	Providing fair and equal pay is one matter, but understanding your employees’ perception of fair pay is another. While you may believe employee compensation is satisfactory, it is very possible an employee might believe differently. When it comes to pay, there are many psychological theories behind how to satisfy an employee.
Applying Management Styles in Organizations	"This course discusses the proper application of different management styles within an organization by examining Ken Blanchard’s Situational Leadership Model."
Beginning Development for Training Programs	"The process of developing a training program can seem daunting—there are many steps. Developing a framework can help make the task more manageable and keep you organized throughout the process. Two of the most important pieces of this framework will be identifying the needs assessment and learning objectives, and the learning styles."
Building Framework for the Development of Training Programs	What makes a successful training program? In order for a training to be effective, those planning it must think about its delivery method, style, how much money is available, who the audience is, and what the training objectives are.
Career Development Programs	Career development, sometimes called professional development, should be part of any company’s training program. A career development program is a process to help your employees manage their career, learn new skills, obtain additional education, and take steps to improve themselves personally and professionally. It is a training program of sorts, but crafted specifically for individuals rather than groups.
Communication Styles and Emotional Intelligence	Communication is vital to a successful career as a manager. Miscommunication happens all the time, and it can seriously get in the way of your success. However, everyone can improve communication skills. There are a few basic principles that can make you a better speaker and listener.
Compiling Employee Satisfaction Data	This course offers key research strategies for compiling employee satisfaction data. These strategies are essential elements in creating an employee retention plan.
Completing and Conducting Employee Performance Appraisals	"Managers must give their employees feedback through a systematic performance evaluation system. This is a very important part of management; feedback helps employees understand their strengths and weaknesses, gives them important information about how to improve their work, and increases overall performance. Creating an effective performance appraisal system and implementing it properly are vital to employee success."
Completing the Framework for Developing Training Programs	"Creating a training program is an involved process that requires much planning and gathering of information. Breaking the process into steps is a helpful approach. Once you've completed the initial steps of the process and are in the home stretch, you'll be ready to take on the final three steps: timelines, communication, and measuring effectiveness."
Costs and Causes of Employee Turnover	"Why do good employees leave and what does it cost a company when it occurs? Losing an employee is called turnover, and the rate of turnover at a company can be a clue to how well employees are treated, and overall employee satisfaction. The ultimate goal of most companies is to have a low turnover rate; in order to achieve that, you must understand the reasons for employee turnover, and have a retention plan in place."
Current Labor Challenges and Labor Laws in the U.S.	Current Labor Challenges and Labor Laws in the U.S.
Dealing With Performance Issues	"Dealing with employees who are underperforming in their jobs is perhaps the most difficult jobs you'll undertake, but it is a necessary one. What protocol exists for disciplining employees with performance issues? There are several types of discipline and dispute resolutions that management can utilize to address employee performance issues."
Deciding on a Pay System	If we didn't get paid, we wouldn’t go to work. Deciding how your business’s salaries will be structured is an important part of ensuring that employees are compensated fairly for the work that they do for you. Salary cannot be arbitrary or based on something as whimsical as employee likeability. There are many different methods to create your payment structure to the benefit of your employees and your organization.
Designing a Performance Appraisal System	Some researchers suggest that the performance appraisal system is perhaps one of the most important parts of the organization, while others suggest that performance appraisal systems are ultimately flawed, making them worthless. For the purpose of this discussion, let’s assume you can create a performance appraisal system that provides value to the organization and the employee. When designing this process, recognize that any process has its limitations, but if you plan it correctly, you can minimize some of the flaws.
Determining Internal and External Pay Factors	There are many factors that influence a company’s salaries. Managers responsible for determining salaries take many different elements into account, based on the philosophies and resources of their organizations and on external market. Effective management can balance these factors to create a pay structure that is fair, feasible, and attractive to potential employees.
Determining International Employee Compensation in the U.S.	How do you determine compensation for international employees? There are many variables to think about, including cultural concerns, legal mandates within countries, and cost-of-living considerations. As a manager, you need stay informed about the different types of compensation plans and other potential human resource issues that apply to your organization.
Developing a Compensation Package	Before you determine your business’s compensation structure, you should learn the foundations about compensation.
Developing Employees	"Have you ever started your first day at a new job feeling upbeat and optimistic, only to walk out at the end of the day thinking that maybe you've taken the wrong job? If this happens too often, your employer may need to revise its approach to orientation—the way it introduces new employees to the organization and their jobs. Starting a new job is a little like beginning college. You can ease this transition for new employees by applying best practices of employee development, especially new employee orientation."
Directions of Communication in an Organization	"This course teaches learners about the four main directions of communication within an organization and their benefits. It also considers the different approaches an organization can take regarding communication."
Email Management and Ethics	This course discusses the proper application of different management styles within an organization by examining Ken Blanchard’s Situational Leadership Model.
Employee Compensation and Benefits	Most employees, even those who love their jobs, ultimately show up and perform their work to earn a paycheck. But a paycheck isn't the only part of employee compensation, as there are incentives and benefits to consider.
Employee Personality and Fit	"You are interviewing a candidate for a position as a cashier in a supermarket. You need someone polite, courteous, patient, and dependable. The candidate you are talking to seems nice, but how do you know who is the right person for the job? Will the job candidate like the job or get bored? Will they have a lot of accidents on the job or be fired for misconduct? Don't you wish you knew before hiring? "
Employee Retention Strategies – Pay for Performance and Work-Life Balance	"What makes good employees stay at their jobs? Employee retention refers to an organization’s goal that competent, hardworking employees remain in their roles with the organization. There are two main strategies for employee retention: pay-for-performance, when employees are rewarded for their achievements, and work-life-balance, which ensures employees can meet both home and work responsibilities."
Employee Rights – Job Protection Rights in the U.S.	"Employees have quite a few legal rights to job protection, which HR professionals must understand and practice to avoid lawsuits and employee conflict. "
Employee Rights – Labor Unions in the U.S.	The importance of unions, and their meaning to your organization and your employees, can be confusing. By learning about the history, purpose, and processes involved with employee-union relations, you will gain understanding of the role unions play in the life of a company.
Employee Rights – Privacy	What rights do employees have concerning their privacy in the workplace? Several laws exist to protect employee privacy, while still allowing employers to maintain a safe work environment. Failure to follow these laws can expose a company to potential lawsuits and fines, so it’s important to be informed about the various facets of this issue.
Employee Separation, Rightsizing and Layoffs	"Letting an employee go is one of the less pleasant tasks facing managers. However, there are times that it must be done, and there are right ways to do it. It is important to follow the proper procedures so that the whole thing is as painless and efficient as possible."
Expatriate Selection, Cultural Training and Other Considerations in the U.S.	"Businesses with an international presence or those hoping to expand internationally will sometimes have to send an employee overseas. This is a unique assignment. It’s not like being promoted in-house or changing positions from one department to another. There are important considerations specific to international assignment when you are selecting the employee and there is specific training you should provide to someone going to another country."
Exploring Indian Culture	"India is a vast sub-continent that includes the countries of Pakistan, Bangladesh, and Sri Lanka. When you think about India alone, there are more than 1.3 billion people and more than 20 languages. It’s similar to Europe because the many states have multiple languages and different values associated with them."
Exploring Latino Culture	"The Latino population in America continues to grow, and with it comes an increasing presence of different cultural expectations. You may know the right ways to speak to customers from your own culture, but you may be unfamiliar with customers who have a different understanding and processes for addressing difficulties. It is important that you understand the norms of Latino culture and how to adhere to those norms."
Exploring Russian Culture	"Russia is the largest country in the world and has more than a thousand years of documented history. As many Russians have immigrated to the United States, facets of Russian culture have become infused in our society. Since many people of Russian descent keep close ties with the traditions of their homeland, it’s helpful for others to understand a few things about Russian culture."
Exploring the Global Business Environment in the US	"If your company expands to the global marketplace, will you be prepared to make human resource management decisions regardless of the type of market the company pursues? There are many considerations when thinking about the global environment of a business, especially when it comes to human resource management."
Exploring the Need for Labor Unions in the U.S.	"Full time employees have the right to expect that their jobs will provide security and safety, as well as a salary that will allow them to take care of all their physical needs. On the other hand, businesses have their own goals for profit, low operating costs, and commercial growth. Sometimes, these sets of needs are not compatible. When there is conflict, employees may feel the need to form a union, or a formal body responsible for negotiating terms with management."
Global Anti-Bribery and Corruption	"Each one of us has an obligation to act responsibly and with integrity when doing business. Businesses and officials must maintain controls and assessments to prevent corruption. This is done by keeping fair and accurate record keeping. Laws are also in place to ensure businesses and officials maintain the highest ethical standards."
Health Hazards at Work – Cumulative Trauma and Exposures	"When employees suffer injuries or illnesses due to factors from the workplace, a company loses money. This may be due to loss of productivity, worker turnover, or an increase in benefits. Ideally, a company will have policies and procedures in place to help prevent and address trauma in the workplace."
Health Hazards at Work – Promoting a Culture of Safety and Health	"OSHA covers many areas relating to health and safety in the workplace, often providing extensive training, however, there are some concerns that you, as a manager, must address. For example, stress management, office-related injuries such as carpal tunnel syndrome, and no-fragrance areas are all contemporary issues surrounding employee health and safety that government agencies do not oversee. It is important that you understand how your company should address concerns like these."
Health Hazards at Work – Stress in the US	While OSHA covers many areas relating to health and safety at work, a few other areas are also important to mention. Stress management, office-related injuries such as carpal tunnel syndrome, and no-fragrance areas are all contemporary issues surrounding employee health and safety. We will discuss the issue of stress in this course.
Health Hazards at Work – Violence and Bullying in the U.S.	OSHA covers many areas relating to health and safety at work, and often provides extensive training. There are some additional areas, outside of OSHA requirements; that need to be addressed to create a safe work environment. For example, many employees are at risk of being assaulted by customers, invaders and even coworkers. Workplace bullying is also a concern; it can seriously impact an employee’s emotional and physical safety. It is important that you understand how your company should address concerns like these.
Hiring Employees	"Hiring new employees is a very complicated process. Before it begins, you should have each step planned out and leave little room for error or impromptu actions. So that you can plan these steps better, it is important that you understand what each one entails."
Human Resources Global Strategies in the U.S.	"In a world in which international business is increasingly the norm, it is important that your organization can function on a global scale. There is more to this than simply opening an office in a foreign country. There are unique considerations in all aspects of business functions, from legal and cultural ramifications to economic concerns to operations. Before you expand internationally, you must be aware of how human relations management is conducted."
Identifying Diversity in Others (2018)	Moved to diversity and inclusion course bundle
Implementing Retention Strategies	"How do you get good employees to stay? There are any number of reasons that motivate employees to stay with a company, and understanding those reasons helps lay the foundation for developing a solid retention plan. There are also several strategies companies can use to ensure that good employees are motivated to commit to the company for a long time. "
International Law for Expatriates in the U.S.	"When thinking about helping expatriate employees begin a new overseas assignment, HRM has a lot to think about. There are many legal policies and other concerns facing an expatriate depending on the country, including visas and taxes. Part of your job as manager may be to help international employees begin a new job positively, so you need to stay informed about the issues surrounding overseas assignments as they pertain to your organization."
Introducing Human Resource Management	There is a stereotype of human resources workers as being false empathetic bureaucrats. It’s not a very flattering image. However, a human resource representative’s job is to care about ensuring an organization has a full staff capable of performing daily operations without undue strain. It is also the representative’s job to ensure that the organization’s workforce is safe, happy, and taken care of. It’s a very important part of any organization, and requires a specific, strategic plan.
Introduction to Compensation and Benefits	Having a good compensation package can offer reasons for employees to stay with an organization. It can be an enticement for recruiting new employees. However, there are other aspects and reasons to having a good compensation package to offer your employees.
Introduction to Employee Assessment	All too often, managers and employees dread performance evaluations. Sometimes people can respond to criticism with defensiveness and frustration. For this reason, managers may feel awkward giving negative feedback to employees. However, it is of the utmost importance that as a manager, you provide employees with fair feedback, even if that means identifying areas of improvement. By offering evaluations in a systematic way, you can help reduce tension and hard feelings in evaluations by making these assessments less personal.
Introduction to Labor Unions in the U.S.	"Throughout the history of the industrialized world, there has been the threat, and sometimes practice, of exploitation and unfair labor practices. Unions exist to protect their members from these problems. It is important for people in management to understand the history of this practice and the practices and laws surrounding them."
Introduction to Managing Employee Performance	"New employees require a lot of investment of both time and money. The costs to select, hire, and train new employees can be staggering. It can be very disappointing when these employees don't work out. It can be even more disappointing when veteran workers suddenly start showing behavior or performance issues. However, these things do happen. There are many ways in which an employee can damage their own performance or the operation of the whole organization."
Laws Relating to Pay in the US	Throughout American history, employee rights has caused concern for many employers and organizations. Throughout the 20th century, the United States has instituted a series of legal protections for its labor force, much of which concerns ensuring fair compensation. Failing to follow these laws can result in very serious consequences, including crippling fines and prison time. It is very important that managers understand these laws and the various ways to ensure that they are followed.
Leveraging Diversity and Strengths in the Workplace (2018)	Moved to diversity and inclusion course bundle
Managing Employee Performance – A Look at Influences and Discipline	"Sometimes, employees just aren't performing the way you want them to. This may simply be because they don't have the skills, or knowledge required to succeed, but there are other influences that can cause a person to perform less than adequately. Sometimes, addressing these influences directly will solve the problem; other times, you will have to take disciplinary action. Recognizing these influences and knowing the right way to discipline employees will help you to get your employees to the level you want."
Managing Expatriates – Reducing Stress and Homesickness in the U.S.	Though all employees suffer from stress at one point or another, employees on international assignments face unique challenges. Not only do they have the standard job stresses, they must also deal with the fact that they are living and working in a foreign country and are struggling with culture shock, homesickness, family difficulties, and other personal issues. You may find yourself in a situation in which you must help these employees handle such problems.
Maximizing Productivity – Accommodations for Employees with Psychiatric Disabilities in the U.S.	"Psychiatric disabilities are not uncommon, but they can be more difficult to recognize than something like a physical disability, which is more obvious in nature. As with other types of disabilities, employees with psychiatric disabilities are legally entitled to reasonable accommodations that help them perform their job to the best of their abilities. "
More Methods for Training Delivery	A well-trained employee is one of a business’s most valuable assets. Depending on the type of training needed, you may choose one delivery method over another. Different delivery methods can provide different advantages to the employee being trained and to your organization. Keep in mind, however, that most good training programs will use a variety of delivery methods.
Multiculturalism and the Law in the U.S.	"As we already know, it is in an organization’s best interest to hire and promote a multicultural and diverse workforce. However, workplace discrimination is an ongoing problem that some people experience. As a result, a federal agency has been established to ensure employees have a place to file complaints, should they feel discriminated against."
Nonverbal Communication and Listening	In business, as in most other parts of life, being able to communicate well is a serious advantage. In communication, many important points are missed because people make mistakes without realizing it. If you understand the different ways ideas are communicated, you will be much better prepared to speak and listen to your partners, customers, employees, and bosses.
Onboarding – Best Practices	"Starting a new job can be a daunting prospect. When you have a new job, you have so much to learn, and you're probably uncertain about exactly what you will have to do. You may feel a bit out of place with your new coworkers and you may feel uncomfortable with the new organizational culture. Onboarding is the process where new employees are introduced to all major aspects of their work and are integrated into the company culture. Done correctly, onboarding makes this transition smooth and easy."
Onboarding – Orientations	"Starting a new job can be a daunting prospect. When you have a new job, have so much to learn, and you are probably uncertain about exactly what you will have to do. You may feel a bit out of place with your new coworkers and you may feel uncomfortable with the new organizational culture. Onboarding is the process through which new employees are introduced to all major aspects of their work and are integrated into the culture. Done correctly, onboarding makes this transition smooth and easy."
Onboarding – The Power of Day One	"Starting a new job can be a very difficult experience. It is important that any business or organization helps their new employees feel positive and welcome from their very first day. This is the time where new employees form very strong impressions about your organization; you must work to ensure that these impressions attract them to their new jobs and make them feel at ease."
Onboarding – Transmitting Culture	"When we talk about organizational culture, we're talking about the set of key values, beliefs, and attitudes that are shared among an organization’s members. The organizational culture will affect most aspects of procedures and operations, sometimes through conscious effort and sometimes through unconscious absorption. It is important that you understand your organizational culture and how it can affect your employees."
Onboarding – Why You Should Care	"Why is onboarding important? One of the first impressions a new employee has about an employer is shaped during the onboarding process. Onboarding is an opportunity to introduce important information to new employees and to set them up with the tools they need for success."
Onboarding Tools	"Most organizations have some type of onboarding program for new employees, but not all are effective. The onboarding process is so important because it sets the tone for an employee’s tenure with an organization. Therefore, a well-thought out, well-planned onboarding process lays a solid, positive foundation for a new employee, whereas a poorly planned or poorly executed one can leave the employee feeling unsure or unconfident about their place in the organization. There are many tools you can use to create the type of onboarding program that will set employees up to thrive within your company."
Organizing the Performance Appraisal Process and Conducting Appraisal Interviews	"How do your employees know if they are doing a good job? Performance appraisals are a major part of any HR professional’s job, but they require careful planning and execution. Successfully conducting a performance appraisal should result in a positive outcome for both the employee and the manager, as a well as the organization as a whole. "
Pay Types and Considerations	"There are many variables that go into the decisions HRM must make with organizational leadership to determine how employees are paid. Some of the factors to be considered when an organization creates a pay system include things such as the potential growth of the organization, as well as the methods used to incentivize and compensate employees."
PCI-DSS and Wireless Use	If you have wireless access to computers or terminals that contain cardholder data, make sure the data is segregated and encrypted, and that the connection is secure. Some of the most famous hacks on retail outlets’ credit card information came from criminal hackers sitting outside a store and capturing not only credit card numbers, but passwords and authentication information, which they then used to break into corporate networks and steal tens of millions of credit card numbers and associated data. In this course, we'll discuss the PCI Data Security Standards and wireless use best practices.
PCI-DSS Compliance Standards	"It seems we read about major security breaches in the news on a daily basis. With big names like Target and Best Buy in the headlines, it’s no wonder that even small retailers need to take precautions when it comes to Payment Card Industry data security. Learning more about the specific requirements for the Payment Card Industry is key to protecting certain card data information so you can be at the front line of data security."
PCI-DSS Relation to Data Cards and Equipment	PCI-DSS requires merchants and vendors to validate their compliance every year. From your standpoint, it’s of utmost importance to be mindful of the fact that credit card data is extremely sensitive, and to treat it accordingly. In this course, we’ll focus on what you need to do as a user.
Performance Appraisal System Errors and Legal Considerations	"Why are performance appraisal systems important and what can possibly go wrong with them? Learn about the potential pitfalls of performance appraisal systems and the legal considerations present."
Performance Appraisals	"Employees generally want their managers to tell them three things: what they should be doing, how well they're doing it, and how they can improve their performance. Good managers address these issues on an ongoing basis and also conduct regular official appraisals. Knowing the best ways to provide this feedback is a tremendous asset for you and your employees."
Practicing Advanced Retention Strategies	"Managers have a profound effect on whether or not employees want to continuing working for the company. In a recent Gallup poll of one million workers, poor management was the top cause of resignations. Incompetent managers, bullying managers, or managers with poor communication skills can seriously damage employee morale, thus leading to a high turnover. Manager training is important to minimizing this negative impact. There are many different ways in which management policy can improve employees’ perception of their jobs."
Preventing Workplace Discrimination and Harassment for Employees	Every employee has the right to come to work and do their job without being treated unfairly. There are a number of laws designed to protect individuals from discriminatory employment practices as well as harassment and retaliation; specifically if it’s based on an individual’s membership in any protected group. This course discusses the laws that protect individuals from discriminatory employment practices, harassment and retaliation.
Preventing Workplace Discrimination and Harassment for Managers	Outlined in this course are the laws that protect individuals from discriminatory employment practices, harassment and retaliation. This course also provides specific guidelines for an effective complaint procedure in your organization.
Providing Government-Mandated Benefits	Although many employee benefits are offered on a voluntary basis, some benefits are required by law. There are set standards for these benefits and for how they are administered. It is important to understand how these work.
Providing Voluntary Benefits – Incentive Pay and Paid Time Off	"How are good employees rewarded? There are many different types of compensation and benefits that help a company stay relevant and competitive to employees. Although types of compensation vary, their purpose is the same: to recruit, reward, and retain the best employees and give a company a competitive advantage."
Providing Voluntary Benefits – Medical Insurance and 401(k)s	"You do not have to provide voluntary benefits to your employees—they are voluntary, after all. However, they can be a tremendous motivator and an excellent retention tool. Although they are useful, they are also costly. It is the duty of HR professionals to choose the most cost-efficient benefits to offer."
Recruitment – Job Analysis and Job Descriptions	"Job analysis is a formal write-up that explicitly determines the “what and how” of a job. The purpose of a job analysis is to match a job to the employee who performs it, and to determine how employee performance will be assessed. "
Recruitment – Process and Strategy	The recruitment process is an important part of human resource management (or HRM), and it isn't done without proper strategic planning. Recruitment is defined as a process that provides the organization with a pool of qualified job candidates from which to choose. Before a company recruits, it must implement proper staffing plans and forecasting to determine how many people they will need.
Recruitment Law, Part One – IRCA and Patriot Act in the U.S.	One of the most important parts of Human Resource Management (HRM), is to know all the laws and applying them to all activities the Human Resources department handles. Specifically, with hiring processes, the law is very clear on fair hiring practices that are inclusive to all individuals applying for a job. It is of the utmost importance that you familiarize yourself with the laws affecting the hiring process and communications within your organization.
Recruitment Law, Part Two – EEO Set of Laws in the U.S.	The Equal Employment Opportunity Commission (EEOC) is a federal agency charged with the task of enforcing federal employment discrimination laws. While you may know about the EEOC, they are worth mentioning in relation to the recruitment process. In order avoid legal matters, understanding how the EEOC plays a role in recruiting is essential.
Recruitment Strategies, Part One	You have worked hard to develop effective job analyses, job descriptions, and job specifications, and you are aware of the laws relating to recruitment. So, now it is time to start recruiting! Of course, this means developing a recruitment plan and becoming aware of all your different recruitment options.
Recruitment Strategies, Part Two	"Where can you find qualified candidates for the open positions in your organization? There are many different recruitment sources; some reliant on the most current technology, and some from more traditional channels. You can use one tried and true source, or a variety of these sources from which to draw a pool of qualified job candidates."
Retaining Your Best People	"Part of the job of a human resources manager is to develop strategies to keep employees from leaving the company. The more you retain your employees, the more efficient and successful your organization becomes. To do this, you must gather data about the satisfaction of your current employees and use that information to develop specific retention plans. However, before you take those steps, you should understand some theories of job satisfaction and dissatisfaction."
Selecting New Employees – Criteria Development and Resume Review	"When a new position opens on your team, you will likely be responsible for making the hiring decision. As with most aspects of management, the hiring process should be specifically planned out. Knowing the kind of person you want to hire, and knowing how to use résumés to determine qualified candidates will be a valuable tool in making sure you select the right candidate."
Selecting New Employees – Interview Methods and Avoiding Mistakes	We have all been through a process of interviewing, evaluation, and hiring; it is an unavoidable part of the business world. Some may have encountered people who were not successful at conducting a smooth interviewing process and some of you may even have turned down a job offer based on a poor application experience. It is important for managers to understand how to create and execute a hiring process properly, without making the common mistakes.
Selecting New Employees – Making the Offer	Selecting the appropriate candidate for a job is not the end of the hiring process. The next step is to make sure you offer an appropriate compensation to your selected candidate. Presenting an employment offer improperly can have negative effects on the candidate’s employment, even going so far as to make that candidate seek employment elsewhere. With the right care and attention to detail, you can make the candidate’s, now a new employee, first experience valuable and exciting.
Selecting New Employees – Selection Methods	Selecting new employees can be a lengthy and costly process. It’s important to get through the process as effectively and efficiently as possible. Using the right selection method is a big step in the right direction.
Selecting New Employees – Testing	"Resumes and interviews are not the only ways to select people for a job. Many organizations test their candidate's’ aptitudes, personality, or other skills to make sure that they will be a good fit. Whether you will administer tests and what those tests should be, will depend heavily on what position you are hiring for. It is important for you to understand the kinds of tests available to you."
Selecting New Employees – The Selection Process	Whether because of employee turnover or company growth, new employees must be selected and hired, sometimes on a frequent basis. There is much to consider when selecting new employees, including the cost in doing so and what type of process should be followed.
Selecting New Employees – Types of Interviews and Interview Questions	"Interviewing people costs time and money. After candidates make it through the initial screening, it is very important to conduct good interviews so that you can efficiently select the right candidate. Many businesses have lost time and money because their new employees couldn't perform the job or just plain quit. Knowing the different interview options available to you will help you in this process. "
Sexual Harassment Prevention for Employees (Extended)	This course discusses the importance of a sexual harassment free workplace and how it impacts a company as a whole. In addition, the basic fundamentals of anti-harassment and discrimination policies and law is discussed to inform employees what is expected of their conduct.
SOX Compliance 101	In this course you will learn about the Sarbanes-Oxley Act of 2002 also known as “SOX.” This is US federal law that sets guidelines and requirements for US Public Company boards, management and public accounting firms in the area of financial practice and corporate governance. This law was enacted in July 30, 2002.
Staffing Internationally in the US	One of the major decisions a company must make when operating overseas is how the overseas operation will be staffed. There are three options when staffing internationally: home-country, host-country and third-country national strategies. Each option has pros and cons, which should be weighed carefully when making a decision.
The Collective Bargaining Process in the US	When employees of an organization vote to unionize, the process for collective bargaining begins. Collective bargaining is the process of negotiations between the company and representatives of the union. The goal is for management and the union to reach a contract agreement, which is put into place for a specified period of time. Once this time is up, a new contract is negotiated.
The Four Stages of Employee Training	What type of training does a new employee need to be successful in their job? Employees thrive when expectations and responsibilities are made clear from the beginning. Effective training is key to the success and retention of new employees and as an employer you should be well-versed in the various steps required.
The U.S. Legal Environment in Human Resources	"If you remember your United States history lessons, you will know that the Industrial Revolution sparked a serious backlash about employee rights. Over the last century, the U.S. has instituted a series of legal protections for its labor force. Failing to follow these laws diligently can result in very serious consequences, including crippling fines and prison time. It is very important that you understand these laws."
Types of Communication Styles in an Organization	"What kind of communicator are you? The way you communicate with others can make the difference between success and failure in your career, so this topic deserves some attention. There are different types of communicators and different types of communication styles used in personal and business communication. "
Types of Management Styles in an Organization	"Every manager has his or her own different style. Although some styles are consistently more effective than others, there is a time and a place for everything—and there is a situation for each kind of management. If you are aware of the different ways of managing your team, you will be able to approach each situation in the way that will make your style and solutions as effective as possible."
Types of Professional Training for Employees	In many jobs, professional training is an ongoing process. Successful organizations expect continuing education and/or training to stay current with changes in their field. This continued professional training, may be required by your organization or through the certification or professional license, which the employee holds. Technology, laws and policy, as well as external factors are constantly changing, and your employees must keep up with these evolution's.
Types of Training for Employees	"What types of training are important for employees, both new and established? Depending on the field you are in, there will be specific types of employee training you'll need to be aware of, including technical training, quality training, and skills and soft skills training. "
Understanding and Investigating Performance Issues	"One of the duties of a manager or HR representative is to address employee performance issues. Therefore, it’s important to know your company’s policies and procedures, which address job performance; this knowledge will let you know what course to take, and what your options are."
Understanding Performance Appraisal Methods – Part One	It is very important that employees are appraised and evaluated on a regular basis. Not only does this give management a way to objectively understand each employee’s strengths and weaknesses, but it also allows the employees to know how they can improve the quality of their work. There are many different methods for appraising performance. Which one is the most effective for your company depends on your industry and on the specific job; however, many businesses prefer to use several methods in combination.
Understanding Performance Appraisal Methods – Part Three	"It is very important that employees are appraised and evaluated on a regular basis. Not only does this give management a way to objectively understand each employee’s strengths and weaknesses, but it also allows the employees to know how they can improve the quality of their work. There are many different methods for appraising performance. Which one is the most effective for your company depends on your industry and on the specific job; however, it is important to understand several different methods and why a business may choose one over another."
Understanding Performance Appraisal Methods – Part Two	You may already know that establishing a systematic performance appraisal benefits your organization, including yourself as a manager and your employees. However, the type of system you decide to use may vary greatly depending on your organization and the nature of work performed by employees. Certain types of appraisals may be more thorough, but will require unrealistic time and effort on the part of a manager in a large company.
Understanding the Code of Conduct Policy	Here, you’ll learn about the code of conduct or ethics policy most business have, which detail how employees should conduct themselves in business dealings with its various stakeholders—including officers, employees, board members, customers and shareholders. These codes deal with such issues as conflicts of interest, gifts, data privacy, protecting company data and confidentiality.
Unionization and Corporate Resistance in the U.S.	Although unions are currently in decline in America, they still can have a lot of influence. Sometimes, employees who feel disgruntled may decide to unionize at a business that has traditionally been nonunion. This can cause a great deal of difficulty for both employees and employers. You should know how to handle it if your employees start to go through this process.
Utilizing Job Evaluation Systems	Job evaluation means just that: evaluating each position within your company. This allows you to determine how much each position is worth—that is, how much you should pay employees who hold that position. Using a consistent method to evaluate jobs, helps ensure that your pay structure is fair. It helps you consider each job by itself and compared to other jobs within your company to create salaries based on these considerations.
What is New Employee Onboarding?	"The first day of a new job can be quite overwhelming. Although employees are eager to start their work, they don’t know their coworkers, they don’t know their boss’s expectations, and they don’t know what it will be like to work at this new, unfamiliar place. An organization that plans a fulsome onboarding process will help new employees’ integration be painless and fruitful."
What Makes a Great Place to Work	"Happy employees are motivated employees. The better people feel about their jobs, the harder they work. Most people report that they are happiest with their work when they are challenged, respected, treated fairly, and appreciated. People want to feel pride in their work, feel that they make a difference, and feel that they have the opportunity to grow their careers. The best managers understand their employees’ wants and needs and work to fulfill them."
Working with Unions and Bargaining Breakdowns	Unionizing, bargaining, and striking are considered to be among employees’ basic rights. It’s ideal when the bargaining process is smooth and productive; however, this does not always happen. Sometimes, negotiations stall because one side or the other refuses to compromise on certain points. When this happens, there are several common tactics that unions and management use to get the other side to give in.
California Sexual Harassment Prevention for Employees 1.0 (US)	This course, we’ll look at the importance of sexual harassment policies to make sure you work somewhere you feel safe and can maintain healthy relationships with co-workers. It is every employee's responsibility to prevent harassment, deal with it accordingly, in accordance with federal and California state laws. After completing this course, you’ll understand, the importance of working in a harassment-free workplace, what constitutes sexual harassment, and the policy fundamentals.
New York Sexual Harassment Prevention (US)	Each employer must be committed to maintaining a workplace free from sexual harassment, and every employee is required to work in a manner that prevents sexual harassment in the workplace. Ultimately, this course is designed to provide you with the knowledge and confidence to effectively prevent and respond to any incidents of sexual harassment in your workplace.
American Disabilities Act 1.0 (US)	The Americans with Disabilities Act was signed into law in 1990 and amended in 2008, and offers broad protection to disabled individuals in the workplace, in public spaces, and in academia. Among the most significant is the broad scope of protection, by expanding the definition of the term “disability.” Any employer with 15 or more employees on their payroll for 20 or more calendar weeks must comply with the ADA, including private employers, state and local government, labor organizations, and labor management committees.
Managing Employee Performance - A Look at Influences and Discipline	Sometimes, employees just aren't performing the way you want them to. This may simply be because they don't have the skills, or knowledge required to succeed, but there are other influences that can cause a person to perform less than adequately. Sometimes, addressing these influences directly will solve the problem; other times, you will have to take disciplinary action. Recognizing these influences and knowing the right way to discipline employees will help you to get your employees to the level you want.
California Sexual Harassment Prevention for Supervisors and Managers 2.0	Sexual harassment is a very real workplace problem that can have very negative effects on people's lives, end in lawsuits, and damage the workplace environment. For that reason, any company with 50 or more employees need to complete two hours of sexual harassment training and education for their supervisory employees. This course will cover all of the details you need to know.
California Sexual Harassment Prevention for Employees (US)	In this course, we’ll look at the importance of sexual harassment policies to make sure you work somewhere you feel safe and can maintain healthy relationships with co-workers. It is every employee's responsibility to prevent harassment, deal with it accordingly, in accordance with federal and California state laws. After completing this course, you’ll understand, the importance of working in a harassment-free workplace, what constitutes sexual harassment, and the policy fundamentals.
California Sexual Harassment Prevention for Supervisors and Managers 2.0	Sexual Harassment is a very real workplace problem that can have very negative effects on people's lives, end in lawsuits, and damage the workplace environment. For that reason, any company with 50 or more employees need to complete two hours of sexual harassment training and education for their supervisory employees. This course will cover all of the details you need to know.
Connecticut Sexual Harassment Prevention (US)	Connecticut law requires mandatory sexual harassment prevention training in workplaces. The first step to changing workplace culture and preventing sexual harassment, is making sure everybody in the workplace is informed and aware of appropriate and inappropriate behavior.
Culture Series - Owning Up	Owning up to our mistakes allows us to take responsibility for our lives. This course will take you on an adventure through a scenario where the learner chooses different pathways about owning up to their mistakes.
Culture Series - Speaking Up	Speaking up for others helps create a more positive, healthier workplace culture. This course will take you on an adventure through a scenario where the learner chooses different pathways about speaking up in the workplace.
Culture Series - Standing Up	A positive workplace culture relies on everyone acting with integrity and respect and treating each other with dignity. This means standing up for fellow colleagues when they’re being treated unfairly or standing up to those being disrespectful. This course will take you on an adventure through a scenario where the learner chooses different pathways about standing up.
Culture Series - Valuing Diversity	A truly inclusive workplace culture is an open and supportive environment, full of diversity. This course will take you on an adventure through a scenario where the learner chooses different pathways about valuing diversity in the workplace.
Culture Series – Be the Change (For Non-Managers)	A positive workplace culture involves everyone. This course will help employees understand the idea of workplace culture and provides tips on how they can help create a better, more positive workplace. This microlearning course is part of the Culture Series, aimed at building compliant workplace cultures through everyday behavior change.
Culture Series – Doing What's Right	This course will take the learner on an adventure through a workplace scenario where their choices about setting an example when faced with an ethical dilemma. This microlearning course is part of the Culture Series, aimed at building compliant workplace cultures through everyday behavior change.
Culture Series – Setting An Example (For Managers)	This course will take the learner on an adventure through a workplace scenario where their choices about setting an example when faced with a negative co-worker determine the outcome. This microlearning course is for managers and is part of the Culture Series, aimed at building compliant workplace cultures through everyday behavior change.
Culture Series – Setting An Example (For Non-managers)	This course will take the learner on an adventure through a workplace scenario where their choices about setting an example when faced with a negative co-worker determine the outcome. This microlearning course is part of the Culture Series, aimed at building compliant workplace cultures through everyday behavior change.
Culture Series – Start the Change (For Managers)	A positive workplace culture starts from the top. This course helps those in leadership roles understand the importance of positive workplace culture is important, and provides tips on how to build one. This microlearning course is part of the Culture Series, aimed at building compliant workplace cultures through everyday behavior change.
Family Medical Leave Act for Employees (US)	Family and Medical Leave Act (FMLA) helps relieve the stress from worrying about keeping your job at an already difficult time in your life. Learn about FMLA, who is covered by the law, types of leave, FMLA protections and their limitations. This course is for employees. There is a course on the same topic for managers.
Family Medical Leave Act for Managers (US)	FMLA helps relieve employees’ stress from worrying about keeping their job at an already difficult time. This course is for managers and supervisors, to help organizations comply with FMLA obligations. Learn about FMLA, who is covered by the law, types of leave, FMLA protections and limitations. There is a course on the same topic for employees.
How to Behave at Work Parties - Drugs and Alcohol	The purpose of this course is to explain the appropriate use of drugs and consumption of alcohol at work parties, what the definition of the workplace is, how drugs and alcohol at work parties can be subject to workplace laws, and the potential consequences of misusing drugs or alcohol at work parties.
How to Behave at Work Parties - Sexual Harassment	The purpose of this course is to explain what is regarded as sexual harassment at work parties, what the definition of the workplace is, how work parties can be subject to workplace laws regarding sexual harassment, and the potential consequences of engaging in sexual harassment at work parties.
How to Behave at Work Parties - Social Media	The purpose of this course is to explain the appropriate use of social media at work parties, what the definition of the workplace is, how social media and work parties can be subject to workplace law, and the potential consequences of improper use of social media at work parties.
Illinois Sexual Harassment Prevention 1.0 (US)	This course meets requirements for sexual harassment prevention training in Illinois. Explore videos, workplace scenarios, and easy-to-read content to learn legal definitions, types of behaviors, ways to prevent sexual harassment, and how to respond if it occurs.
Illinois Sexual Harassment Prevention for Hospitality 1.0 (US)	Illinois law requires mandatory sexual harassment prevention training for restaurant and bar employees and managers. The first step to changing workplace culture and preventing sexual harassment, is making sure everybody in the workplace is informed and aware of appropriate and inappropriate behavior.
Training Delivery Methods	There are many styles of training available in the modern workplace. Which style of training a manager chooses depends on the subject, the employees being trained, and the goals of the training. There are pros and cons to each training delivery method, and these should be considered during the development process.
Equal Employment Opportunity Commission 2.0 (US)	If your role involves making any human resource-related decisions – for example as a hiring manager, supervisor or HR professional – it’s vital that you understand the role of the EEOC and the laws it enforces. This short course looks at the EEOC, its laws, and the vulnerable groups and individuals that it aims to protect in the workplace.
Show All Show Less

HUMAN RESOURCES COMPLIANCE	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Equal Employment Opportunity Commission 2.0 (US)	If your role involves making any human resource-related decisions – for example as a hiring manager, supervisor or HR professional – it’s vital that you understand the role of the EEOC and the laws it enforces. This short course looks at the EEOC, its laws, and the vulnerable groups and individuals that it aims to protect in the workplace.
Show All Show Less

IT SKILLS	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Excel 2003-2010 Upgrade	You’ve got Excel 2003, and you’re good at it, but here comes 2010, and you’re worried? Don’t be. It’s several bitesize courses on all the key differences between the Excel 2003 platform you’re familiar with and the 2010 you’ve got or are getting. It’ll help make the transition easier, by giving you the skills and the knowledge you need to keep doing your job well. The Excel-related part of it, at least.
Excel 2007 Advanced	You can use Excel every day know all the standard stuff to do with it and then someone comes along and goes ‘how come you’re doing it that way?’ and then you start questioning everything. This course will protect you. Excel is one of those things where there’s almost always a bit more you can know. I bet the guys who coded the software still sometimes look at it and go ‘what the heck?!’ This course won’t go quite as far as writing code but it should help you to get the most out of your Excel software. And through that it should help you do your job even better. Teach you new skills. Maybe even free up some of your time. Then you can kick back and eat a sandwich or something
Excel 2007 Basic	Excel. That’s the one with tables. And spreadsheets. And more? Yes and more. Find out what more here. Data’s everywhere. People often need to look at it with their eyes. One really convenient way to store calculate and look at data with your eyes is with Microsoft Excel. It crops up a lot in the work environment so it’s really useful to get an idea of how to use it. This course will help you out if you’re just getting started if you know a bit but want to get better or if you’re just after a bit of a refresher.
Excel 2007 Intermediate	Excel’s one of those things you think you know well. Then you come home one day and find it in bed with your best friend. Or more likely you get stuck on a task. This course can help with the latter. This course is here to help you if you’ve used Excel before but think there’s more you can get out of it. Which is fair enough. Most people could probably stand to get a little better at spreadsheets. I mean let’s face it Excel is more of a staple to the work environment now than well staples. The better you’re able to utilise it the more effective you can be at your job. Which can’t be a bad thing can it?
Excel 2010 Advanced	MS Excel. Tables graphs and equations – it’s a pretty smart piece of software. It can make your life fairly easy if you if you know your way around it. But it’s much easier if you’re shown how. So if you fancy being an Excel expert – you’re in the right place! We’ll introduce you to some seriously advanced stuff. In fact – you’ll be teaching us in no time.
Excel 2010 Basic	Microsoft Excel. If it were a person it would be the really intelligent guy in the corner at the party. He’s logical and mathematical and therefore pretty hard to approach. You feel like he’ll judge you for not knowing what he’s talking about so you just don’t bother. You leave him in the corner and avoid him. Time to change that. We’re going to introduce you properly and you’ll realise that Excel isn’t scary or unapproachable. No really! So we’re going to start off nice and easy and show you the basics and dispel those fears you have.
Excel 2010 Intermediate	Microsoft Excel. You know what it’s for. Making spreadsheets and tables and stuff so you can keep track of who’s turn it is to buy the milk in the office. But you’ve always had this feeling that there’s more functionality than that haven’t you? Well you’re right. So this course is designed to show you a little more than you already know about Excel. You’ll be able to spice up your basic Excel documents in no time and have a clearer idea of the things you can achieve.
Excel 2013 Advanced	So you think you’re pretty hot on Excel, huh? Maybe you are! That’s fair enough. Still, Michaelangelo said (or probably didn’t) that he was still learning in his eighties. Point is – you can always improve. Excel can be pretty challenging if you don’t know what you’re doing. Cripes, it can be pretty challenging even if you do. There’s a lot more to the software than you might realise, whether you use it occasionally or every day. By taking this course, and learning some new skills, you can be even more productive when using Excel 2013 at work.
Excel 2013 Basic	You may have heard of Excel. You may not. It’s a great program for entering, calculating, storing and measuring data. Couldn’t hurt to learn it then, right? That’s what we’re here for! We’re guessing, since you’re reading this, that you’ve either got, or are getting, Excel 2013. Good! It’s great software. But, if you’re gonna be using it, you’ll need to know how. The best way to learn is by trying. But it can’t hurt to get some background knowledge either. This course’ll provide exactly that.
Excel 2013 Intermediate	So hey, you know your way around Excel. That’s great. But maybe you’ve never used this version before. Or maybe you’d just like to learn how to do a bit more than the basics. This course can help. Sure, anyone can type data into cells. But there’s so much more to Excel 2013 than just that. This course is going to help you get the most out of the software. It’ll make your data entry, calculations and representations a breeze. And who doesn’t like a breezy work environment?
Excel 2016 Advanced	Excel’s tricky. No shame in admitting that. It’s easy to use, don’t get me wrong, but to fully appreciate everything the platform has to offer? That takes time. Luckily, we’ve condensed all the main stuff into bitesize learning. Check it out. Mastering Excel can take you from employee to star employee! If you believe hyperbole like that, you’ll believe anything. But, genuinely, it’s a hugely useful platform, especially in a work environment. If you can use it to its fullest, it will put you at an advantage. And that can only be a good thing, right? This course has the tips that’ll help you master this software.
Excel 2016 Basic	You’ll never excel at work without knowing Excel. You like that? Good, right? They should pay me to write taglines. Find out what you need to know about Excel 2016 here. If you’re into typing things into little tiny boxes, this program is for you. But seriously, millions use Excel for work because it’s a great data entry, calculation and representation tool. And since you’re reading this, you’ll probably need to use it for your work. Whether you’re completely new to Excel, or you’ve just used a different version, this’ll help you get to grips with the key bits.
Excel 2016 Intermediate	Basically, once you’ve got your head round the main bits of Excel, the cells and the data entry and that, you’re at intermediate. It’s a good level to be at. But could you be better? Find out. Excel’s a really useful tool for almost every profession. Ergo, the better you are at Excel, the better you can be at your job. Ipso facto. QED. Chances are, most of us could use Excel more effectively, simply because it’s such a diverse platform, and it can be tricky to understand everything fully through self-teaching. This course will help you dig a little deeper into the Excel mineshaft and unearth some hidden gems.
Compliance Essentials – Cybersecurity 1.0	A more connected, electronic world brings huge opportunities and benefits, but it also brings risks. This course will help employees understand these cybersecurity risks, and how to recognise and deal with general technological threats.
Lync 2013 Basic	Microsoft Lync. What a hero. Allows you to stay connected across distances and time zones, so your barriers seem... less like barriers. Whether your work team are about to crack a big deal… or your old friends are organising that catch-up dinner, Lync’s your program. You can create contact groups, instant message, host meetings, present PowerPoints, and even create polls for your group to take part in! And we’re just scratching the surface. Don’t worry, we’ll talk you through it all.
Office 2016 Advanced	If you want to be the best you can be at Office 2016, it’s best not to go it alone. You need help. You need tutoring. You need this course. It’s fine to be just fine at using Office 2016. But you don’t want to be just fine. You want to be as good at it as you can. You want to know as much about it as you can, and you want to get the most from it you can. This course will help, in a short, accessible, bitesize way.
Office 2016 Basic	Office 2016. Everyone uses Office, and 2016 is pretty close to the year it is now (assuming you’re not reading this, like, 1,000 years in the future). So why not learn the basics, if you’ve not already? If your organisation has recently updated its Office software, it might explain why you you’re here. You want to learn about Office 2016, which is fine – There are a few key differences between this and previous versions of Office. On the other hand, you might not have used any Office products before, which is also fine. Either way, this course will help you get the hang of things by giving you an overview of what’s on offer.
Office 2016 Intermediate	Most everyone can get by using Office 2016. Which is reasonable, I mean it’s pretty user-friendly. That said, it’s a lot trickier getting to grips with everything it has to offer unless you’re taught. That’s where this course comes in. Office is all up in so many businesses, it’s really worth knowing about. And not just knowing about, but knowing how to use it to the fullest. Because as a suite, there’s a lot to it. This course’ll help you build on your existing Office 2016 knowledge to become even more efficient!
Office 365 Basic	A lot of our course titles have the year of the software after them, but don’t worry: this isn’t a program from 365 AD. This is year to help you to master the Microsoft Office 365 suite. Hence the name. Microsoft Office is ubiquitous. Virtually every business uses or has used it at some point. Therefore, it’s good to know about. This course’ll help you get to grips with the software, whether you’re a neophyte or you’ve used Office before. There’s so much to the suite, there’s bound to be something in here you can learn. Check it out.
OneNote 2013 Basic	Ever used OneNote? It’s an intuitive note-taking software. You can have as many notebooks as you like for separate things. You can type, write or even draw with the feel of pen and paper. So whether you’re accustomed to typing at a keyboard or scribbling in a physical notepad, OneNote can work wonders for you. You can get creative with colours and shapes, you can get collaborative, and drop in pictures and texts from other files. Sounds simple and easy, right? It will be after you take this course. Let’s start with the basics.
OneNote 2013 Intermediate	So, you think you know the OneNote basics? Nice. You can spell check, you can insert a table, you can add a picture. Let’s take it up a notch, and take OneNote’s capability to the next level. There’s much more to learn, and we’re here to tell you about it. Join us and we’ll show you to customise your stuff, record audio and video, and play around with some more advanced options that you might not even know exist...
OneNote 2016 Basic	Life is busy. You’ve got your home life, you’ve got your work life. You’ve got bills to pay. You’ve got ideas… like plans for the kitchen extension and colours for the spare bedroom. Basically, notetaking is a vital part of your life. But what you don’t need is notes everywhere. In every room, all over the house. And on your desk at the office, on your PC’s desktop, hidden in drawers… we’re actually feeling a little stressed just thinking about it. How long until you snap, and throw your computer out of the window in a mad rage? It’s alright. Calm down. OneNote 2016 is the notetaking software your life has been missing. Picture your thoughts all in one place, with as many notebooks as you want. Plus, you can make it collaborative, and easily share things with others. So, breathe – we’ll help you get a real grip on your chaotic notetaking habits.
OneNote 2016 Intermediate	Disorganised notes can be incredibly stressful. Picture the scene. You’re on the phone and you need a reference number. Now, where did you save it? Which piece of software? Or did you write it down? You have no idea. And you have no time to figure it out, because life is crazy, and you have a billion other things on your mind. OneNote 2016 is the answer – keep all of your notes in one organised, tidy place. And not just that, OneNote allows you to get really creative with colours and shapes. If you prefer the feel of pen to paper – don’t worry, we’ve got you covered, too. You can write free-form notes, and scribble or doodle as you would in a notebook. Everyone’s a winner! So, let’s build on your basic OneNote knowledge and really get you to grips with this wonderful software.
Outlook 2003-2010 Upgrade	2003 to 2010. A lot can change in seven years. That’s almost two presidential terms. The world can change in that space of time so just imagine how your software could change. We know – overwhelming isn’t it? Outlook is a business staple. And it’s not just email. It’s an all-encompassing program that marries your mail contacts and calendars and then some. So whether you need to refresh your aging Outlook skills or simply need to be brought up to speed with the later version we’ve got you covered.
Outlook 2007 Basic	You know what email was first invented for? No not universities sending data to each other. It was for sharing cat pictures. I know right? Nowadays you might need it for work. Use this course to figure out how. Emails are business critical let’s face it. You need to be able to send files ask questions and get information about this year’s charity bake sale long distance and sometimes a call just won’t cut it. Outlook’s a very popular email tool and it’s simple to use provided you know the basics. This course is here to help you get to grips with those basics whether you’ve used email before or not.
Outlook 2007 Intermediate	“Oh my gosh why do I have to take this course? I send emails all the time!” Course you do. But there’s so much more you could be doing. Find out what in this course. Everyone’s had an email snafu at one point. Replying to all with something you were only supposed to send to one person. Right? Accidentally typing an email address in wrong and sending something risky to a client who has the same name as your friend? Well even beyond those mix-ups there are probably other things you can be doing to make your email system a better place. This course is going to walk you through them.
Outlook 2010 Basic	Pull up a pew. Let’s talk about Outlook! If you’ve been living under a rock and don’t know, it’s an intuitive email service that has the function to organise you nicely. Your mail contacts calendars all synced together. So you can schedule your life quite easily. This course will introduce you to this all-under-one-roof program. We guarantee you’ll walk away with a much more positive Outlook. Ok sorry for that. But you will get to grips and have an understanding of the essentials.
Outlook 2010 Intermediate	Outlook 2010. Okay - you know how to send an email. You also know how to receive an email. That’s brilliant. Congratulations. But now let’s get seriously organised! Playtime is over... Let’s talk about your contacts your calendars and your tasks. There’s much more to Outlook than you realise after all. And we’re going to talk you through it. So come join us for a tour of Outlook’s deeper functionality and we can way get more out of it.
Outlook 2013 Basic	There’s no shame in not knowing the basics of email. Outlook is one of the most user-friendly intuitive programs there is for email, so it’ll help. This course is here to get you on your way. You can’t get far in today’s work environment without email. So, rather than try and stumble through, why not get to grips with the basics? It’ll really give your efficiency a boost. Even if you know your way around email, and have just never used this platform before, it’s really useful info to have at your disposal.
Outlook 2013 Intermediate	How many times a day do you use email? A handful? A billion? Somewhere in between? As with everything, there may be ways you can be better at it. Let’s find out what they are. Even when you’ve been using email for ages, there’s still areas you can get stuck. Maybe someone asks you to do something your not familiar with? Maybe you get new or updated software? You can minimise any potential embarassment by taking this course. It’ll give you a more rounded understanding of the Outlook 2013 email platform that’ll make you better able to use email for work.
Outlook 2016 Basic	Outlook is emails. I don’t know why they called it that. 2016 is a year. They called it that because they decided to start the Common Era 2,016 years ago. Millions use Outlook 2016 for work, so it’s important to know about. This course’ll help. Getting emails wrong can be pretty disastrous. And we’re not just talking about sending a nasty message about someone to that person by mistake. So it’s best to make sure you’re 100% au fait with Outlook 2016 before you start using it. This course’ll take you through the basics, whether you’re completely new to the platform or you’ve just never used this version before. It’s presented in an accessible way, without assuming prior knowledge, in bitesize chunks.
Outlook 2016 Intermediate	You’ve probably sent an email before. It’s kind of like breathing, at this point. Still, doesn’t mean you can’t mess it up. A bit like breathing. Besides, there’s a lot more to Outlook than just emails. Find out what here. This course will help you build on your existing Outlook knowledge to help you become even better at it. Whether that’s showing you entirely new functions, or just making the things you can already do more efficient. That way, whenever you’re using your Outlook software for work, you’ll know that you’re getting the most out of it. It’s presented in accessible way, in bitesize chunks.
PowerPoint 2003-2010 Upgrade	You know the PowerPoint of 2003. A trusty reliable software that creates show-stopping presentations. Sure. But just like the rest of us have grown older wiser and better over time – PowerPoint has too. In fact PowerPoint 2010 is a whole new ball game. So don’t fear the change. Embrace the new and improved software. Whether you to update your knowledge for your own personal sanity or need to grasp PowerPoint for work reasons this course will sort you out.
PowerPoint 2007 Basic	Powerpoint is one of those things isn’t it? Got a presentation to do? Powerpoint. And no-one likes to look daft when doing a presentation. This course will help you learn the basics so you can avoid all that. So what is Powerpoint anyway? It’s a type of slide creation and presentation software from Microsoft first released by them in the late 80s. It’s very popular with over 95% of the presentation software market. You’ll often see it used in the work environment so knowing how to use it is really handy. This course will show you the ropes so you can stay up to speed.
PowerPoint 2007 Intermediate	95% of presentations are done with Powerpoint. That means yours better be pretty darn good to stand out But how can you make yours the best? This course can help. Loads of people hate having to sit through Powerpoint presentations. It’s because they can get a bit boring if they’re not done properly. To do them properly you need a good understanding of how to actually use Powerpoint. This course will teach you the tips and tricks to get the most out of this program even if you already know how to use it generally.
PowerPoint 2010 Basic	You’re feeling a little warm. There's a bit of sweat on your brow. Your words are falling over each other. Why? You’re doing a presentation and you’re nervous it’s going to go wrong. It’s times like these you don’t need unpredictable behaviour. You need PowerPoint - the undisputed leader of the presentation world. An ever trustworthy reliable steed. It’ll see you through your presentation and you’ll pull it off with absolute professionalism. This course is going to introduce you to the world of slick easy presentation making.
PowerPoint 2010 Intermediate	PowerPoint. Some people call it P point. Or power P. That’s what we hear anyway. Either way you’ve heard of it. Writing and giving presentations requires organisation. And if you’re watching one you want to be engaged. So we’re going to show you how to advance your presentation building skills. We’ll check out different themes transitions and animations to make your work more creative and engaging. The crowd will be begging for more.
PowerPoint 2013 Advanced	You’ve used Powerpoint a lot, and you’re pretty handy. But when you look wistfully out the window on the chill, long evenings, you sometimes wonder, “Could there be more to Powerpoint 2013?” Find out in this course. If you really want your presentations to pop, you can’t rely on the standard old wordart and flash animations. You need to be a Powerpoint expert in order to stand out from the crowd. This course will give you the tools you need to do exactly that. Building on your existing Powerpoint 2013 skills, it’ll help unlock the more specialist features of the software, which you can use to help you in your job!
PowerPoint 2013 Basic	You’re here either because you want to learn how to use Powerpoint, or you’re being made to. Other options are you’re just curious, or completely lost. Whatever the case, this course can help you out with the basics of this software. Powerpoint is a fantastic tool for putting together presentations, and presentations can be a really useful tool for work. However, if you’ve never used Powerpoint before, it can be tricky to get your head around. This course will give you the key information you need to get started using Powerpoint 2013, and get you on your way to becoming a presentation hero!
PowerPoint 2013 Intermediate	Powerpoint’s something that’s easy to get into, but hard to master. Which makes it really popular. But at the same time, if you could be better at it, what’s the harm? The basics of Powerpoint are pretty simple to get your head around. But if you want to take your presentations to the next level, you’ll want to dig a little deeper. That’s where this course’ll help. It’ll teach you the key skills you’ll need to improve your Powerpoint 2013, and by extension, your presentations. It’ll also come in handy if you know about Powerpoint, but haven’t used the 2013 version before.
PowerPoint 2016 Advanced	You’re about to be respected, nay revered, for your presentations. The question is – are you ready? Your presentations will not only have your peers and colleagues engaged, it’ll darn well inspire them. Picture this: you’re walking down the hallway. ‘Hey! There’s the person with the amazing PowerPoints!’ someone shouts. ‘How do they manage to make them so slick?’ you hear another cry. Wow. You’ve built up quite a reputation. And it all started with this advanced course. This training is not an intro. It’s a journey to the advanced corners of PowerPoint 2016, and we’re going to delve right in. So prepare yourself - you’re about to become a legend.
PowerPoint 2016 Basic	What is a ‘PowerPoint’? Wow. What can we say? It’s so universally recognised and spoken that it’s become a word in its own right to mean a digital presentation. Like a tannoy – a brand name – became the standard word for loudspeaker system. That’s when you know your products are working, right? Anyway – this introductory training will guide you through the basics of creating a PowerPoint. We’ll get you to grips with all the initial bits you need to know. You’ll be making great, glossy presentations in no time.
PowerPoint 2016 Intermediate	Right. PowerPoint 2016. Let’s expand. You’ve got the basics down. You can piece together a straightforward presentation. But there’s still things to learn. So, strap in, we’re taking you for a spin! You already know that PowerPoint is a wonderful way to create presentations. But we bet you don’t yet know all of the tools to create beautiful, slick presentations. This training will change that. If you now want your presentations to be professional and engaging, we’d love to show you how.
Project 2010 Basic	MS Project. If you’ve never used it you probably think the way you’re currently managing your projects is the most efficient way. Perhaps you’re using a basic spreadsheet. Or maybe a notebook and a lot of scribbling. Probably not the best solution. So fancy making your life easier? Because you need a reliable organised project managing software. Luckily we know one. Can you see where we’re going with this? Yep – it’s MS Project! Whether it’s a private or business project let us show you the basics.
Project 2010 Intermediate	Do you ever find yourself trying to plan or manage a project but lose track of all of the different parts of it? Or end end up forgetting something because there’s just too much to think about? Well if you need a hand organising your duties tasks and appointments look no further. No really stop looking. It’s all about MS Project. Whether you’re managing a private or a business project – you’re sure to find it refreshingly straightforward. Join us for this intermediate course and we’ll throw ourselves into the deep end of MS Project with you. You’ll be getting the most out of the program in no time.
Publisher 2013 Advanced	Fancy yourself as a potential Publisher expert? Well, there’s only one way to seal your fate. We’ll give you a clue - it’s this very training. We’ll sail through the deep depths of Publisher, and teach you everything you need to know. When we’re done with you, you’ll be publishing beautiful signs and posters, getting the most out of your own photos, and getting those creative juices flowing.
Publisher 2013 Basic	MS Publisher is a wonderful piece of software that lets you design posters, documents, leaflets, signs, cards, banners… you name it! Basically, if it’s got graphics and text, Publisher let’s you create it, to a professional standard. Imagine how creative you could get with this? You can really make the most of your pictures, importing them into Publisher, use some great effects, and use them as high-resolution backgrounds from your projects.
Sharepoint Overview	Microsoft SharePoint is like peanut butter and jelly; it combines all the things you love and need in one place. It allows you to share common resources and applications, which allows your team to collaborate across your organization. Now all your projects will be better than ever before. You're welcome!
Skype for Business 2016	Robert, get the French office on the line. It’s urgent. Isn’t it great that we can do that? Skype is a multi-functioning audio and video calling service, connecting you to people all around the world. Great for keeping in touch with family and friends everywhere. And really great for Business. Only downside is, if you’re video calling, you’ll need to get out of your pyjamas. If your organisation - or people you do business with - are spread out across the country, continent, or even the world – you’ll understand the importance of technology for staying connected. Let’s be honest - emails are dead. They’re impersonal, you never get the full story, and you tend to lose any human emotion in there. Skype will let you have face-to-face conversations and meetings with colleagues, clients and potential clients. This course will show you the insides and outs of this essential business software. Let’s keep it as personal as possible.
Start Using Excel	Microsoft excel is a powerful tool for organising, visualising and calculating your data. Discover the basics with this course.
Start Using Outlook	Outlook is one of the oldest and most widely used e-mail clients available. Discover the basics with this course.
Start Using Powerpoint	PowerPoint is the No.1 tool used worldwide to bring presentations to life. Discover the basics with this course.
Start Using Word	Microsoft Word is the most widely used word processing software, with roughly half a billion people using it – and justifiably so. Discover the basics with this course.
Visio 2010 Basic	MS Visio. It's the underdog of the Microsoft world. Constantly overshadowed by its more popular well-known siblings Word Excel and PowerPoint. But Visio has its place and we think it’s underrated. Visio is the program you go to if you want to create a beautiful floor plan or make a clear flow chart or even a 3D map diagram. There’s loads to learn. This course will introduce you to the world of Visio and you’ll wonder why you weren’t using it before.
Visio 2010 Intermediate	MS Visio. What even is it? Well what MS Word is to documents Visio is to flowcharts and diagrams. Let’s take your basic understanding of this program a step further and delve into the beautiful world of templates stencils and diagrams. It’s a shape-lovers dream. So many charts to be made and shapes to be used. Join this training and we’ll step up your knowledge to help you get even more out of Visio.
Visio 2013 Basic	Where do you think great floor plans come from? Do beautiful flow charts just make themselves? How about 3D diagrams - you think they fall from trees? Okay - you get what we’re saying. It’s Microsoft Visio. Let us introduce you to this really handy piece of software that will create the diagrams of your dreams.
Visio 2013 Intermediate	A professional diagram can simplify a really complex idea. So, let’s step up your Visio knowledge a gear and explore a little bit further. This intermediate course will get you more involved with shapes, charts and templates. We'll uncover some of the Visio functionality that you didn't even know existed. Your organised side is just twitching with excitement, isn’t it? So is ours, join us!
Visio 2016 Basic	Does your professional life involve diagrams, floorplans, or flow charts? If yes, then we should probably introduce you to a friend of ours. It’s called MS Visio 2016, and it specialises in your field of work. Wouldn’t it be great if you could really get a grip of organising your plans and charts? Well, fear not. You can. This software speaks the language of plans and charts. It lives and breathes plans and charts. Keep it as basic or straightforward as you like, or get really creative with themes and shapes. So, throw away those terrible drawings on your desk. Time to do this properly.
Visio 2016 Intermediate	Okay, prepare yourself. It’s about to get real professional in here. Time to make your diagrams, charts, and plans even better. Sure, you know how to throw together a basic plan, but there’s more to Visio 2016 than you think. We can delve more into things like templates and stencils, and get much more creative. Because let’s face it – everyone’s seen your standard, black and white, boxes-and-arrows flow chart. Yawn. Wouldn’t you rather grab and hold the attention of the people who matter with more engaging visual materials? Of course you would. And the way to do it is Visio 2016. You can thank us later.
Windows 7 Basic	Windows 7, contrary to popular belief, isn’t an offer from a glazing company. Nor is it a prog rock band from the 90s. It’s an operating system for your computer, and useful one at that. Learn about it here. Maybe you’ve been on Vista. Maybe you’re into your Macs. Maybe you’ve just never used a computer before (somehow). Either way, this course’ll break you into to Windows 7 in a nice, easy way, without assuming prior knowledge, in nice bitesize chunks.
Windows 7 Intermediate	Look, Windows is pretty user-friendly, so no doubt you’re happy plinking around in it. But do you ever wonder if there’s more you could be doing? More, and better? Find out here. This course is gonna walk you through some of the more obstrus things Windows 7 has to offer. It’s also going to show you ways you can bre more efficient on the stuff you’re already familiar with. It’s all presented in bitsize chunks to make it easy to digest, like a nice steamy stew when it’s a bit icy out. Check it out.
Word 2003-2010 Upgrade	Everything changes, doesn’t it? That includes your word processing software. Good job we’re here to help. It does what it says on the tin. You know Word 2003. Now you’ve got, or you’re getting, 2010. And it’s a bit different. This course is gonna walk you through those differences and help you master the software.
Word 2007 Advanced	Word eh? Easy innit? Writing stuff. Tables. You can do it all. Or can you? Let’s find out. If you’re comfortable using Word but think ‘hey maybe I could be a bit more efficient here’ this course is for you. It’ll look at some of the stuff you might not have known about Word. Or maybe the stuff you did know in a bit more detail. It’s designed to help you get the most out of the program imprinting your own style into your work. It assumes a reasonable level of background knowledge on the Word platform. If you feel you’re not up to that there are courses that build up to this one.
Word 2007 Basic	Word. Yo dawg. That’s quite enough of that. Let’s learn how to use Microsoft Word. Microsoft Word is THE word processing software. It’s like I’m pretty sure the ancient Egyptians used Microsoft Word for hieroglyphics in pyramids it’s that ubiquitous. That doesn’t mean it comes naturally to everyone to use. This course is going to outline the basics of Microsoft Word 2007 to help you get the most out of it while you’re knocking together your modern-day equivalent of hieroglyphics. Probably just some report or something.
Word 2007 Intermediate	Everyone’s used Word at some point. By now surely? But maybe you’ve not tried 2007. Or maybe you just want to know how to get more out of it. Lucky for you: this course exists. You’ve heard the story about the person who tried to move an image 1mm in Word and ended up inadvertently hacking into the Pentagon. It was all over the news. Still coudn’t get the image to move. Word can be tricky. This course is designed to help with that. It’s going to look at some tips and tricks that build on your basic knowledge beyond just type-a type-a type-a. So you will be able to move that image. And much more.
Word 2010 Advanced	Word 2010. Let’s talk. It’s been around so long yet it’s still the front-runner in the word document world. So simple yet so many features to use and so many things to learn. Sure you can write a document but are you using Word to its full ability? You already know the basics. But you don’t buy a fire extinguisher and just use it to blow out a candle. So this advanced course will make you a seasoned expert in that pioneer of a program we call MS Word. You can thank us when you’re producing some seriously slick documents with great ease.
Word 2010 Basic	Everyone needs Word. If you use a computer you’re definitely going to need Word. If you ever need to write anything down on a computer you’re definitely going to need word. If you want to live in the 21st Century… You’ve got the point. But have you got the absolute basics? Luckily this course is a friendly introduction to the world of Microsoft Word. We’ll get you off on the right foot – you’ll be well versed with the Word doc basics by the time we’re done with you.
Word 2010 Intermediate	Microsoft word. The absolute king of word processing software. So you know how to open and start a new doc. Congrats. Now let’s step it up a gear. Now you need to print out posters for your garage sale. Or maybe your cat is lost and you need to tape its face and name to trees. This is exactly what this course is about. Well not just that. This course will develop your Word skills and equip you with the know-how you need to get that little bit extra out of it...
Word 2013 Advanced	You’ve been around the Word. You know Word like back of your hands. The hands you use to use Word. But what if you’re missing something that could make you better? Find out here. It never hurts to brush up on your skills. Even on things you consider yourself an expert.That’s what this course is all about. Helping you get even better at the the things you’re already good at. Assuming some prior knowledge of the Word 2013 platform, it’ll dive a little deeper into the program, helping you figure out all the nuances that make it so lovable. You can then use your new knowledge to help you work even more efficiently. Win-win!
Word 2013 Basic	You’ve got, or are getting Microsoft Word 2013. You’ve never used it before, and you don’t know where to start. Never fear! This course will help. If you need to transfer some words from your brain onto your computer, Word is the software to do it with. Aptly named, it’s one of the best known pieces of word processing software that exists. Because of that, you might feel everyone’s born knowing how to use it. Not true. So don’t worry. This course will help you if you’re using it for the first time, if you’re just unsure, or you’d like to brush up on the basics. Check it out.
Word 2013 Intermediate	Practically everyone’s used Word before. But maybe you’ve not used the 2013 version before. Maybe you have, but think there might be more to it. Either way, we’re here to help. Word 2013 is like a coral reef. Beautiful, obviously. But also treacherous if you’re not careful. With loads of nooks and crannies to explore. And if global warming keeps going the way it’s going, soon we won’t have it anymore. Probably. This course is like a treasure map for the reef, wrested from a grizzled pirate in a musty, wooden tavern on Tortuga. It’ll help you get the most out of the software while you’re using it in your job, basically.
Word 2016 Advanced	You know MS Word. We know you know it. It’s the 21st Century, you understand technology. You’re already writing and sharing documents. Easy Peasy. But, do you know the more advanced functionality? Do you know the deeper bits of Word 2016? Have you discovered the deep depths? Hey, it’s okay. We’re not judging. But we can help. Imagine Word is an ocean. You may already be happily coasting in a paddleboat. Fine. The weather’s nice. But why don’t you jump in our submarine, and plummet to the bottom with us? I think we’ve made our point…
Word 2016 Basic	Microsoft Word is a word processing software. Well, if we’re getting real, it’s THE word processing software. And it’s more than likely the only one you need to know about. This course will start at the very basics. We’ll introduce you properly. You’ll shake hands, you’ll say your names, you’ll tell each other an interesting fact about yourselves. Then, we’ll show you how to create, save and share documents. There’s no better time than now. Or perhaps you’re just moving to the newer Word 2016, and could do with a little knowledge update. Either way, we’ve got you covered.
Word 2016 Intermediate	Word has been around a while. Rumour has it, cavemen used MS Word for their hieroglyphics. They emailed the documents to each other. What, you don’t believe us? Okay, we made that up. But if cavemen were still around, they’d use Word. So, what we’re saying is, Word is the absolute universal standard software for writing and sharing documents. If you need to write, edit, and send anything, it’s a vital piece of software to know properly. So, if you already have a basic grasp on the software and would like us to advance you a few steps forward, jump on-board our course. We’ll raise your MS Word game in no time.
Show All Show Less

JOINT COMMISSION	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Understanding the Needs of Chronically Ill, Acutely Ill Patient 2.0	Patients go to the hospital to receive care when they’re acutely ill or have a chronic illness that they can’t manage from where they live. Patients entering the hospital come with many needs, including physical, emotional and even learning needs. They need to feel that they’re surrounded by people who can identify their needs, take care of their basic needs for nutrition and hygiene, reduce their pain, and help them transition to home, a nursing home or another setting. This course focuses on identifying and alleviating the basic needs of hospitalized patients.
Prevention of Adverse Events	This course is designed to help you understand adverse events in health care. The increased attention paid to patient safety and preventing adverse events means that each employee has a responsibility to prevent and report errors.
Infection Prevention and Control Plans	This course focuses on the principles of preventing infection in health care settings. You’ll learn about handwashing, respiratory hygiene and other methods of preventing and controlling infection.
Medication Errors and Safety	Here, you’ll learn that medication administration is a complex process, and unfortunate truth is that there’s room for errors. We’ll focus on the safety steps needed to reduce medication errors. You’ll learn about keeping medication secure, mix-ups in medications, safety steps in dispensing and administering medication, and the risks of anti-coagulation.
Translation and Communication in Healthcare	This course will give you an understanding of how communication barriers affect patient care and what you can do to overcome them.
Understanding Organ Transplants and the Donation System	This course describes some of the medical, legal and ethical issues raised by organ donations, and defines how the system works to bring the gift of life to patients.
Advance Directives and End-of-Life Decision-Making: Joint Commission Standards 2019 (US)	This program describes the different types of advance directive documents and the applicable Joint Commission standards.
Early Warning Signs and Rapid Response	Few patients survive a resuscitation effort once their heart stops beating, but a quick and skillful assessment of a patient who shows early warning signs can turn a developing emergency into a success story.
Confidentiality Agreements - What is Your Role 2.0 (US)	This course is designed to help you comply with employee confidentiality agreements and teach you how to best negotiate the challenges of working with confidential information in the health care setting.
Preventing Conﬂicts of Interest: Ethical Conduct	In the workplace, there’s a clear-cut right and wrong way to behave. If there’s any gray space, you run the risk of acting unethically, which could mean the end of your employment. This course outlines the best ways to handle tricky situations, so you can ensure you’re giving your best to your workplace.
Workplace Safety - How Employees Can Ensure a Drug-Free Workplace 2.0 (US)	Workplace safety involves keeping the work environment drug-free. Companies spend millions of dollars each year to ensure workplace safety. Companies also incur costs of millions of dollars due to employee absence, illness, accidents, errors and low employee morale. As an employee, you may be wondering what you can do to help ensure a drug-free environment. This course will provide you with tips and actions to take in order to achieve this goal.
Workplace Safety - How Managers Can Ensure a Drug-Free Workplace 2.0 (US)	Workplace safety involves keeping the work environment drug-free. Companies spend millions of dollars each year to ensure workplace safety. Companies also incur costs of millions of dollars due to employee absence, illness, accidents, errors and low employee morale. As a manager, what can you do to help ensure a drug-free environment? This course will provide you with tips and actions to take in order to achieve this goal.
Show All Show Less

LEADERSHIP AND MANAGEMENT	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
A Motivators Tool Kit	When the chemistry is right between a worker and his or her job, that worker is in a much better position to exceed, not just meet, the goals of his or her job description. Part of your role as a manager is to help your employees reach that place. There are various motivational tools that you, as a manager, can use to make your employees put their best efforts behind what they do. If you understand the ways in which people experience this kind of motivation, you will be much better prepared to provide your employees with a nurturing environment. In such an environment, the quality of work can increase drastically.
Barriers to Communication Success, Part One	Successful communication is vital to any effective manager. However, there are many mental and verbal barriers that can prevent communication success. If you understand these barriers, you will be better equipped to avoid them and to deal with them when they arise. After completing this course, you will have taken a major step to improving your interpersonal communications skills.
Barriers to Communication Success, Part Two	Successful communication is vital to any effective manager. However, there are many mental and verbal barriers that can prevent communication success. If you understand these barriers, you will be better equipped to avoid them and to deal with them when they arise. Thus equipped, you will have taken a major step to improving your interpersonal communications skills.
Become An Effective Leader, Part One	As a leader, you will have to fulfill many roles: you will serve as a role model for the people who work for you, coordinate their work, resolve their conflicts, promote their growth and development, and motivate them to achieve superior performance. At first, this can seem like an impossible position, but with an awareness of the factors and traits that influence your success, you will be well-equipped to meet the challenge.
Become An Effective Leader, Part Two	Successful leaders don't achieve success through chance. They understand the nature of leadership and have developed techniques for managing their teams effectively. On the other hand, there are managers who never achieve the success they want to. Even though they may be highly knowledgeable, they fall victim to one or several of the common traps. With a good grounding of the “dos and don'ts” of management, you'll be better equipped to succeed.
Benefits and Pitfalls of Planning	You most likely talk about planning in everyday conversation. Some examples are: “If you fail to plan, you plan to fail,” and “ To get to that goal you have to have a plan.” But to reap the benefits of planning we need a basic understanding of planning, including its benefits and limitations.
Build Your Team	More and more, successful companies are realizing that an emphasis on teamwork and autonomous work teams is much more effective than an emphasis on strict policy or individual performance. As a manager, you should know the value of the team mentality and how it can be applied in your company. You should also know the different ways in which a team-based structure can operate and how it can out-perform more individualistic models.
Building And Managing Your Dream Team	Managers must build high performing teams and then work through their people, because they can’t do everything themselves—especially at a time of rising workplace demands. Building a high performing team takes time and effort.
Business Advantages of an Environmental Management System	Our culture is becoming increasingly aware of our impact on the environment, and businesses are following this trend. By implementing an Environmental Management System, or EMS, a business can reduce its environmental impact substantially. However, an EMS also makes sound legal and economic sense as well as environmental sense. Limiting consumption and streamlining resource efficiency can seriously impact your business’s bottom line, and it can help your business meet regulatory standards. It is fast becoming an integral part of any business model.
Business Writing Tips – Edit, Rewrite and Say It Right	Communication is a major part of any manager’s job. It is critical to communicate clearly and effectively. Otherwise, you may find you aren't getting the results you want, or you may even find that you don't have the credibility you're seeking among your peers or superiors. With a little extra time and effort, your communication can be fluid and meaningful.
Business Writing Tips: Make an Outline and a First Draft	In today’s tech-reliant world, business writing is an important skill to maintain. Sometimes your email is the only impression a person has of you. Don't make a bad impression due to poor writing. When corresponding in writing, make sure you begin with an outline and decide which important points you want to focus on. Give yourself time to think about what you want to say, the point of your document, and what important information you want your reader to take away. Create a first draft and think from the perspective of an outsider.
Changing Organizational Culture	Organizational culture is a valuable thing. Companies with a strong culture tend to be much more successful than those without it. Although it’s important to keep culture consistent, change is always inevitable; external pressures and evolutions will sometimes make it necessary to adapt an organizational culture to fit into new patterns.
Changing the Culture of Your Organization	Culture is buried deeply within an company’s operations and values. It can be very resistant to change, and often businesses don't realize that change is necessary. However, shifting external factors sometimes make it necessary to change the organizational culture. Failure to do so may cause the company to lose opportunities and profits and may even set it up to fail entirely. Knowing when and how to make such changes is an important part of a manager’s skills.
Choosing an Interview Format and Considering Legal Issues	As a manager, you may be asked to take part in or oversee the hiring process for an open position on your team. How you conduct this process will depend partly on your style and experience and partly on the needs of the position. There are several different interview formats to consider and several legal concerns of which you should be aware before you begin the process.
Choosing the Best Person for the Task	You are most likely aware of the need for managers to delegate authority to their employees. However, simply handing off tasks to other people is not enough. Not all employees are created equal; you must be aware of the qualities that make an employee the right person to whom you should delegate this authority. Once you have chosen the best person for a task, there is a right way and a wrong way to present their new responsibilities; done the wrong way, delegation can lead to disaster.
Communication Skills all Managers Must Master	Communication is the act of transferring information from one place to another. But in reality, it’s complex and one of the most important skills for a manager. Good communication provides information needed by employees to accomplish their work and it fosters engagement, trust and commitment. As a manager, being able to clearly and succinctly describe your vision and what you want done is extremely important for employee engagement and productivity.
Competitive Advantage in Organizational Strategy	Do you wonder why some companies seem to have a corner on the market, while others struggle? The right organizational strategy can lead to a sustainable competitive advantage, where companies can realize their goals and carve out a place for themselves in their target market.
Conducting Effective Meetings	Leading meetings is an important part of a manager’s job responsibilities. Because so much time is spent in meetings it’s critical managers have the skills to conduct effective meetings.
Constructive Feedback	Giving feedback and constructive criticism is a vital part of any managerial role. When you withhold criticism, problems persist, and an atmosphere of “holding back” is created. Conversely, being open and honest with your workers demonstrates genuineness and builds trust. People who receive critical feedback may be defensive at first, so the best way to present criticism is by acknowledging a person’s strengths before commenting on areas that need improvement. This course presents tips for preparing to deliver feedback as well as handling employee responses to criticism.
Creating and Maintaining a Successful Organizational Culture	When we talk about organizational culture, we're talking about the set of key values, beliefs, and attitudes that we share among our company’s members. The organizational culture affects procedures and operations—sometimes through conscious effort and sometimes through unconscious absorption. It’s important to understand your organizational culture and help promote it among your employees.
Creating and Maintaining the Culture of Your Organization	Organizational culture is the set of key values, beliefs, and attitudes shared by all members of an organization. The culture affects most aspects of procedures and operations, sometimes through conscious effort and sometimes through unconscious absorption. It’s important that you understand your organizational culture and help promote it among your team.
Defending Against Reverse Delegation	It’s not unusual for employees to try to give delegated work back to their managers to complete. Sometimes this happens because employees are inadequately trained, are afraid of making mistakes, want to spread the blame if things go wrong, or are reluctant to trust their own judgment. With the right techniques, you can ensure that your employees have the abilities and confidence necessary to complete the tasks you have delegated to them. Once you have completed this course, you will know how to: delegate assignments properly to prevent them from bouncing back to you, handle employees’ concerns about delegated assignments, and you will understand effective methods for managing workers who fall short of your expectations.
Delegate to Save Time and Develop Your Employees	Are you overwhelmed with too much to do and not enough time to do it? Do you have employees who have the potential to develop in their role? Then you need to master the art of delegation. Delegating is an essential skill in a manager’s toolbox. It frees up your time so you can focus on priorities only you can do. In addition, delegation develops your employees to become more self-reliant and effective in their roles.
Delegating Authority	Most managers are too busy to deal with every aspect of a company all the time, especially if that company is in a period of growth. Therefore, it is important to be able to delegate—that is, hand some responsibility to other employees. Some managers are reluctant to trust others with authority. If you’ve experienced this, strive to overcome your misgivings and allow other people to make decisions that affect your company. When you do so, you must understand the ramifications of delegating that authority.
Demystifying Management	Management is the art of making people and processes work together to achieve a desired outcome. As a new manager, you may feel this role is a bit mysterious and daunting. However, there is no secret formula for success. Proper management is meeting four basic functions, and once you're able to perform those functions, you'll be able to meet and exceed your own expectations.
Designing Effective Teams	How do you decide what kind of team is best for your company or project? What about who should be on a team? There are quite a few things to think about when putting a team into place for your product, task, or company. Among things to consider when designing an effective team are the type of team you need, its composition, size, and diversity.
Developing Management Skills	If you are taking this course, then you have recently been promoted to a management position. Congratulations! The first thing you probably will notice in your new job is that the skills required to succeed are different and perhaps more taxing than the skills required in your previous position. A manager must have technical knowledge of his or her field, but a manager must also be a human resources expert. In this course, we will talk about the skills you need to succeed as a manager.
Effective Delegation	Delegation is one of the most important business skills you can learn. Your ability to delegate, is largely shaped by your experiences. However there are core skills you can improve to fast track your effectiveness and help you to avoid the common pitfalls, and this course can assist in improving those core skills.
Embedding Organizational Culture	If an organization lacks a well-planned strategy, its chances for success diminish. There are Organizational culture is a system of values, attitudes, and behaviors shared throughout a business or organization. Typically, this culture originates with the founder and is maintained through company storytelling and recognition of company “heroes.” However, an organizational culture can be more deliberately and effectively embedded within a group’s operations. Through consistent delivery of the culture’s messages, a company can embed that culture in the minds and actions of each of its employees
Employee Motivation – Job Dimensions	There are many ways to motivate your employees as a manager. A relatively new model of motivation has been proposed and has become extremely influential; the job characteristics model, proposed by Hackman and Oldham, describes five core job dimensions. These dimensions lead to three critical psychological states, which result in desirable performance outcomes. Although this is a highly technical model, the basic principles are easy to grasp and act upon.
Employee Motivation and Ethics	The components of an organization’s motivational environment, such as the presence of goal setting, performance appraisals, and the use of incentive-based reward systems, have a direct connection with the level of ethical or unethical behaviors demonstrated within the company. Although a large number of companies successfully use goal setting and rewarding employees based on goal accomplishment, there can be unintended consequences to using goals. For example, when goal accomplishment is rewarded, and when rewards are desirable, employees will have two basic options: work hard to reach the goals, or cheat.
Essential Time Management Tools	Is your most productive day the day you leave before vacation? If so, why? Most of us would say it’s because we focus on priorities, manage interruptions, delegate and give tasks a finite amount of time. After completing this course, you’ll be able to utilize four time management tools, distinguish between being efficient and effective, and prioritize tasks using the important versus urgent decision method.
Evolution of Management	The past informs the future. Knowing where practices, ideas and philosophies come from is an important part of understanding your role as manager. Our concept of management has evolved over time; whereas once, management focused only on “secretarial skills,” now we have a wide range of sophisticated management theories.
Expectancy Theory	Motivation is one of a manager’s primary duties. If your employees do not want to do their jobs, they will not perform as well; that’s human nature. There are many different ways in which you can motivate your workers to do their jobs, not just adequately but exceptionally. Expectancy Theory is one concept of motivation where the person being asked to do something expects something in return.
Extrinsic and Intrinsic Rewards	In the world of business, you get something when you give something. In order to get your employees to work well, you need to provide them with incentive in order to motivate them. Knowing how to make your employees happy is a major part of becoming an effective motivator.
Feedback and Non-Verbal Communication	Communication could be defined as the act of transferring a message and its meaning to one or more people. This sounds simple, but in the real world, communication can pose major challenges. In two-way communication, the parties alternate the roles of receiver and sender, exchanging messages through assorted barriers. Feedback enables each party to confirm the other’s meaning and work toward understanding, while nonverbal communication helps lower the barriers to conveying and receiving meaning.
Five Tips for New Managers and Supervisors	When first promoted to a managerial or supervisory position, many people might not be fully aware of the differences between their old job and their new job. There are philosophical and practical differences that must be taken into consideration. The more you know about your new role, the more effective a leader you will be from day one. In this course, you will learn five basic tips about being in a position of authority. You will hear about your new responsibilities and skill requirements, the relationship between you and your employees, and the need for deliberate, well-stated goals and actions.
Gain Control of Work Life Balances	Work-life balance is defined as properly prioritizing work responsibilities and other life activities, such as family, personal growth, volunteering, and leisure. Managers have many things within their control to support theirs and their employees’ work-life balance. Promoting a healthy balance can increase engagement, job satisfaction, and productivity.
Giving and Receiving Feedback	Why do we find it so difficult to tell employees (and family and friends for that matter) that they are doing something wrong and need to change? We'll help you to become better at both giving and receiving feedback to make these scenarios easier to manage.
Goal Theory	The concept of goals is closely linked to the concept of unmet needs. An unmet need is what drives a person to take action. If we have our needs met, we have no motivation to work. It is the desire to meet our needs that pushes us to put forth an effort and do something. As a manager, you should be able to use the goals you set for your team to create a sense of tension that pushes and motivates them to succeed.
Group Decision Making	Decisions of varying magnitude are made within organizations on a daily basis. Some of these decisions are made on an individual level, while others involve a larger group of people. This course is designed to help you gain an understanding of the limiting factors that impact all decisions. Additionally, you will learn about the benefits and drawbacks of utilizing the group decision-making process in your organization.
Hire Team-Oriented Employees	Successful teamwork begins with hiring. It is vital to select applicants whose background, experience, and work habits are compatible with the tenets of teamwork.
How Perceptions and Expectations Affect Motivation	When considering motivation, it’s important to understand how perceptions and expectations affect you. While meeting your basic needs can fuel motivation, it’s also important to recognize how perception of fairness can interfere with motivation. Equity theory provides an understanding of how getting rewarded for your efforts can affect motivation.
How to Avoid and Manage Conflict	As a manager, you need to manage unhealthy conflict between employees, because it can create a stressful and unproductive work environment. Here’s what you need to know to avoid conflict in the first place, as well as ways to deal with conflict should it erupt. Workplace conflict is a common occurrence and happens everywhere. In the right environment, healthy conflict can lead to innovation and better decisions.
How to Hire the Right People	Good people make or break a company, so successful managers make the right hiring decisions. Hiring the wrong person can be costly, and negatively impact other employees and customers. The right hires positively contribute, align with goals, heighten morale and evolve as their jobs change.
Human Resources – The Cornerstone of Successful Organizations	As a manager, you are vital to your company’s success because you manage your company’s most valuable asset—its people. Regardless of role, every manager must have an understanding of human resources; it is a system that helps us manage people more effectively.
Identifying Obstacles to Organizational Change	Organizational change is the movement of a company from one state of affairs to another. Organizational change can take many forms. It may involve a change in a company’s structure, strategy, policies, procedures, technology, or culture. The change may be planned years in advance or may be forced upon a business because of a shift in the environment. Organizational change can be radical and alter the way a business operates, or it may be incremental and slowly change the way things are done. In any case, regardless of the type, change involves letting go of the old ways and adjusting to the new ways. Therefore, it is a process that involves effective people management.
Identifying the Culture of Your Organization	Your business's culture has wide-reaching effects. It helps determine practices, policies, and rules, and it helps set behavioral expectations of employees. Even though culture may not be immediately observable, identifying a set of values to describe an the culture helps us measure and manage culture more effectively.
Implementing the Strategic Plan	A strategic plan is the broadest level of a company’s planning. It provides a high-level view of the steps a company will take to achieve its long-term goals. As a manager, you will be asked to help implement some or all parts of a strategic plan. You need to be able to develop a plan to achieve your company’s strategic goals.
Increasing Team Effectiveness	A coherent work team can be invaluable to any business. However, when a team is ineffectively managed, it can interfere with productivity. You should understand the ways you can build and manage a team, so that it is a benefit rather than a detriment.
Inspirational Leadership	Whether at home, in the workplace or in pursuit of our passion, we can all benefit from becoming better leaders. This course can help you to become a more inspirational leader.
Interview and Selection	By looking at hiring as a process, a timeline, from deciding you need someone through to getting a bum in a seat, you can check your progress each step of the way. This course is going to give you insight into the hiring process, and will provide tips on how to make each stage a success.
Introduction to Discipline	In every workplace, there are policies and procedures that must be followed.There may come a time when an employee directly under your managerial supervision acts in a way that is at odds with these policies or procedures. When this occurs, consistent disciplinary action is necessary.
Introduction to Performance Appraisals and Appraisal Systems	People usually want and need feedback about the quality of their work. As with everything, there is a right way and a wrong way to provide your employees with appraisals of their performance. Your ability to evaluate your employees objectively and constructively has a major impact on their success as well as yours.
Job Rotation, Motivation and Morale	Motivation and morale, though closely related, are not the same. Yet both are important because of the impact they have on your business and your employees. By examining the similarities and differences of motivation and morale, managers can gain more insight into how to get the best performance from their employees.
Key Account Management in Your Business
Key Tools and Knowledge for Team Leading	What key tools and knowledge is really necessary to successfully create and lead a team? If that seems like a daunting challenge, you’re right! There are many areas to consider when tasked with creating a team, beginning with the pros and cons of teamwork.
Key Tools and Knowledge of Motivation	Employee motivation is essential to success. At the most basic level, it stems from our unmet needs, meaning that motivation is different for everyone, and will change for an individual over time. In addition to recognizing these various unmet needs, we must also successfully balance different types of rewards, perceptions, and expectations. Through reinforcement and the creation of strong goals, we can better motivate our employees. In this course you will review the basic concepts of job performance and motivation and learn about how rewards, perception, and expectations affect motivation.
Keys to Lively and Effective Meetings	Meetings can be a slow death of boredom and distraction. We have all had this experience at one time or another in our professional lives. Such meetings usually seem like time-wasters and are seldom productive. However, if done correctly, meetings can be a valuable way to give and receive important information. When you understand how to engage and interest the people with whom you are meeting, you will be able to make this a vital part of your team’s work.
Leadership versus Management	Both leaders and managers play key roles in organizations. There is a space for both, but it is important to understand that there is a distinct difference between leaders and managers. In order to effectively lead, you must understand that leadership goes beyond merely telling a person a job that must be done. Leadership entails thinking more about the organization as well as the individuals you lead.
Leading Team Meetings	Do you know how to facilitate team meetings without coming across as bossy or demanding? Successful managers know how to inspire groups to reach a consensus by acting as an impartial facilitator. This helps set the team up for success, allowing them to work together towards a solution.
Linking Ethical Behavior to Your Organization’s Structure	There is certainly a connection between how a company is structured and the degree of ethical behavior within that organization. Understanding how to resolve an ethical dilemma within an organization requires its members to be empowered to make ethical decisions. In the lessons that follow we will discuss different management styles as they relate to broader national cultures and examine some situations in which your organization can promote ethical understanding.
Maintaining Organizational Culture	Organizational culture is an important element to success in business. It is not enough to instruct your new employees in this culture; it must be maintained through a structured process. Many veteran employees lose sight of organizational culture through habit and customization, ending up seeing their work as merely a series of tasks. Through a process of continual reinforcement, your employees’ vision can be constantly refreshed and your organizational culture maintained.
Making a Plan that Works	Making plans is a necessary part of being a manager. However, if you make the wrong plans, or make them in the wrong way, then you can actually harm your performance. Knowing how to set and follow your plans properly is vital to your success.
Making Effective Decisions	Decisions are an integral part of any manager’s role. If a manager cannot make effective decisions for an organization, the manager cannot lead. This course will aid you in taking deliberate and necessary steps before arriving at any decisions. The process is one that will help you arrive at more effective decisions for your organization.
Manage Your Time By Organizing Paperwork	Many managers find that they are bogged down with paperwork, especially new managers who are not used to their new responsibilities. Often, this means that managers spend so much time on paperwork that they neglect their team members or spend so much time with team members that the paperwork falls behind. This course will help you set some ground rules for handling your paperwork efficiently and effectively.
Management Skills – What Does it Take?	There are many different successful management styles and now that you are in a position of authority, you will become increasingly comfortable with your own personal take on being a manager. However, there are four basic skills that companies look for in their managers: technical skills, human skills, conceptual skills, and motivational skills. With a solid foundation in these four elements of your job, you will create a successful team environment capable of meeting and exceeding your company’s expectations.
Management, Communication and Growth	Welcome to management! As you are probably already aware, your new position will bring with it new privileges and new responsibilities. This may be the first time you will be asked to handle the kind of requirements your job will ask of you. There is no magic trick to being a good manager; but with the right attitude and an open, communicative nature, you will be successful with your new authority.
Managing Change	If you’re going to be an advocate for change, as all good leaders should be, you need to start by understanding what you’re up against. This course will help you to learn to manage change more effectively.
Managing Change in Your Organization	When the time comes to make changes to your company, assume you’ll encounter resistance with the change. People get frozen in their habits, expectations and methods, and they can get intimidated when these habits are threatened. When it’s time to change, it’s vital to go through a process of preparation.
Managing Team Development	Teams are groups of individuals who have come together under a common goal. For a team to function well, the members must develop personal relationships with each other, and as we all know, relationships do not happen overnight. There is a series of phases that happen before people make that kind of connection with each other. It is part of your job to guide and develop these connections.
Managing Teams	Teams can be complicated things with a lot of different moving parts. The most important thing to managing a team is to have set expectations for how the group will work together. The more you work to help set and accept these expectations, the more smoothly the team will function.
Managing Virtual Teams	There are many reasons to use a virtual team over an in-house one. Long-distance collaboration. Easier hiring. Reduced costs. Thats why there has been an 80% increase in telecommuting staff over the last few years. However, its something that can so easily go wrong. Find out how to stick with the trend and avoid the pitfalls.
Marketing the Culture of Your Organization	How do you determine a company’s culture? More importantly, how will observers and employees learn about the culture of your company? Culture plays an important role in an company; people come to understand the culture through the company’s mission statement, rituals, rules and policies, leadership layout, and stories.
Maslow’s Theory of Motivation	Abraham Maslow produced one of the most well-known theories of motivation. Examining this theory of the five levels of human needs can help us understand more about how employees are motivated in the workplace. While Maslow’s theory does not suggest that all needs can be met through employment, it certainly plays a role.
Matching Applicants with Job Specifications and Conducting Interviews	As a manager, you may be asked to participate in or oversee the hiring process for an open position on your team. There are very many styles of interviewing and many ways to get the information you need to make the right hiring decision. However, there are some standard procedures you should follow.
Maximizing the Benefits of Your Organization’s Structure	There are a lot of different elements that make up an organization’s structure. When these elements are in place, your company has standardized its operations, either as a centralized set of procedures or as a large degree of autonomy for individuals or departments. How you structure your business has a strong influence over your success.
Minimizing Gossip and Rumor	Engaging in speculation is a normal and healthy part of being in a group; it’s how people to express and satisfy their curiosity. However, when it’s used as an attack against a person or company, it becomes destructive. We have all seen people and businesses suffer as the result of unfair gossip or rumor. There are ways that you, as manager, can minimize this kind of negative speculation.
Motivating Employees – Job Design	What are the tools companies can use to ensure a motivated workforce? Many of us assume the most important motivator at work is pay. Yet, studies point to a different factor as the major influence over worker motivation—job design. How a job is designed has a major impact on employee motivation, job satisfaction, commitment to the business, absenteeism, and turnover.In this course you will discover how job design can influence employee motivation and success. We will look at real-life examples of how job design has benefited companies, reflect on the history of job design, and consider the benefits of one of the most popular new design theories—empowerment.
Motivating Employees – Performance Appraisals	In many companies, a performance appraisal takes the form of a bureaucratic activity that both employees and supervisors may find confusing and stressful. The problems a poor appraisal process can create may be so severe that many experts suggest abolishing appraisal systems altogether. However, when executed properly performance appraisals are proven to create higher levels of trust between employees and management and increased employee performance and motivation.
Motivating Employees – Performance Incentives	Incentives are a great way to motivate employees. Financial incentives in particular, if used properly and with alignment to company-wide objectives, can be powerful motivators. Frequently used incentives can take various forms, including standard monetary incentives based on individual performance, creative incentives, and incentives based on corporate activity.
Motivating Your People and Being a Positive Role Model	Motivated employees invest more of themselves in their jobs than they’re required to. They reach beyond the boundaries of their job descriptions and push the limits of their abilities, not because they have to, but because they want to. They go the extra mile to make sure that the people they serve are fully satisfied, whether they are internal colleagues or external customers.
Motivation – Ethical Strategies	One of the most important and most difficult duties of any management position is ensuring that your employees are acting ethically. There are all sorts of factors that can motivate people to take unethical actions at work. Although you cannot completely control everyone’s actions, if you understand these factors and motivations, you will be better prepared to prevent ethical problems in your organization.
Motivation – Need-based Theories	Trader Joe’s, a supermarket chain operating in twenty-two states, is renowned for its excellent customer service. The employees’attitudes are nearly always friendly, engaged, and helpful. It seems as if this company truly understands the formula for creating happy, motivated workers willing to take extra steps for customers’ satisfaction. Though it’s an excellent exemplar in the corporate world, it’s far from unique. Understanding the elements of a satisfied workforce will greatly benefit your business.
Motivation – Process-Based Theory	Motivation is key to your company. It’s what fuels good ideas, drives hard work, and encourages team work. There are many theories that view motivation as an action aimed at satisfying a need. However, there is other research that views motivation as a rational process. It claims that individuals analyze their environment, develop thoughts and feelings, and react in certain ways. Process theories attempt to explain the thought processes of individuals who demonstrate motivated behavior.
Motivation and Job Performance	At its base, the role of any manager is to make sure that his or her employees are performing well at their jobs. Though we focus a lot on motivating employees, motivation alone is not enough to increase job performance. There are many facets to ensuring quality work from your employees, and motivation should be put in its proper place among these facets.
Motivation-Expectancy Theory	To motivate your employees, properly using process-based theories, such as expectancy theory, is extremely beneficial. Managers often struggle to motivate employees due to perceptions of unfairness, the lack of awareness of employee expectations on the part of the manager, and the reinforcement of negative behaviors. Understanding process-based theories such as expectancy and reinforcement theories offers managers to know how to motivate employees.
Motivational Theorists Whose Theories Work in Practice	A professor of industrial management, Douglas McGregor, placed managers into one of two categories—Theory X or Theory Y—according to the manager's’ basic assumptions about their employees. The assumption a manager makes affects the way he or she deals with subordinates—and hence the way they're likely to respond.
Operational Plans – Budgeting	Budgeting helps smaller teams and units within a company plan the use of their resources in order to help meet larger company goals. As a manager, you are responsible for implementing a budget as part of your operational planning.
Operational Plans – The Single Use Plan	What we do every day takes us closer and closer to what we want to accomplish in the big picture. Operational plans are what we do on a real, day-to-day basis to successfully produce and deliver a product or a service. They direct the behavior and efforts of our staff, and determine our daily priorities of what we want to accomplish. A major part of your role as a manager is to determine how to operate your team to help your company meet its larger goals.
Operational Plans – The Standing Plan	Behind every successful business, is a series of carefully crafted plans. Companies must create and implement planning on several different levels, from the highest level overviews, to detailed instructions on how to carry out tasks. Since plans act as roadmaps for our actions and behaviors, it’s important that we understand how crucial they are to a company’s day-to-day operations, as well as its ultimate long-term success.
Organization for Efficiency	The worst enemy to efficiency can be you. If you keep a cluttered office or desk, lose track of tasks and appointments, or have difficulty keeping your files organized, then your job performance can easily suffer. There are tricks and techniques that efficient workers use to make sure that they aren’t flooding themselves under unnecessary mountains of disorganized clutter.
Organizational Strategy	If an organization lacks a well-planned strategy, its chances for success diminish. There are several key questions that aid leaders in developing an organizational strategy that aligns with business goals and objectives. This course delves into those questions, digging beyond the surface to gain a better understanding of the key insights that help position organizations for success. You will take away several key questions that can be used as organizational strategy planning tools in any business setting.
Orientation – Where Do We Go From Here?	Have you ever been tossed into a job and left to sink or swim? If so, you know how important thorough orientation can be. Sound hiring decisions, followed by thorough orientation, minimize turnover and boost productivity and morale. In addition, savvy managers cash in on orientation’s opportunity to hit new employees with all the positive aspects about the job, department, and organization before their enthusiasm is dulled by the cynical views of coworkers whose enthusiasm may have diminished.
Performance – A Manager’s Responsibility	Why is performance management good for business and what are some of the reasons we don't usually do performance management very well? When a manager doesn't deal with poor performance in their location, it becomes poor performance on the part of the manager. We hold managers accountable to the performance of their employees, and to working and developing the quality, effectiveness and efficiency of the employees who work with them.
Performance – Coaching Conversations	Coaching conversations can be an unpleasant part of a manager’s job. Not many people like to hear that they are not performing adequately. Managers tend to fear these conversations, worried that the conversation will turn highly personal and ugly. Although providing negative feedback is unavoidable, there are ways to make the conversation smoother and more productive in the long term.
Performance – Goal Setting	Part of your job as manager is to ensure your employees are providing you with, at the very least, adequate job performance. Setting goals is an excellent strategy for achieving and measuring good performance. However, there are right and wrong ways to set goals; if done incorrectly, the goals you set for your team may be frustratingly unattainable or too easily achieved. Therefore, the right goal-setting techniques are vital to your success as a manager.
Performance – Systems View	How does performance management fit in terms of the overall view of a business? How does this play into hiring, evaluating, and motivating employees? There are many different ways to engage in performance management, all of which fit together like a puzzle. By setting clear expectations and creating a process for performance management, you can coach for improvement and develop your employees to their potential.
Performance and Feedback Coaching	According to the International Coaches Federation, coaching is partnering with individuals in a thought provoking and creative process that inspires them to maximize their personal and professional potential. This is particularly important in today's uncertain and complex work environment. This course is designed for managers seeking new approaches to enhance employee performance. Coaching is a powerful leadership style that moves away from telling people what to do and fixing problems. Instead, questioning by the manager taps into the employee’s problem solving abilities, motivation and commitment.
Planning at the Top and Senior Level	When we talk about planning, we usually start at the very top level. The top level is typically responsible for developing what we call the strategic plan or the overall company direction. This plan needs to grow out of a company’s mission. Executing a strategic plan requires commitment—not only from the top level, but from all levels of the business.
Principles of Planning	Goals are like the destinations on a road map. Plans are the routes you take to reach those destinations. Once you’ve decided what you want to do, it’s time to develop plans to get you from where you are now to where you want to be in the future. With the right balance of pragmatic considerations and teamwork, your organization will be able to make plans effectively.
Promoting an Ethical Culture in Your Organization	Welcome to Promoting an Ethical Culture in Your Organization. The ethical culture of any company helps determine employees’ perceptions of their job, their bosses, and their company, and employees use those perceptions to guide their actions. Ethical culture will have a profound effect on the decisions employees make, so make sure you are contributing to an ethical culture that is constructive and wholesome. In this course, you will learn about the effect an ethical culture has on an organization and its employees and the different factors that affect the ethical culture of your organization.
Put On Your Manager’s Hat	Congratulations on your promotion! It’s a big step up to the management level, and you may feel a little uncomfortable at first. Management authority Henry Mintzberg has identified ten potential roles that you'll be called on to play. This course will explore these roles according to three categories —interpersonal, informational, and decisional. Upon completion of this course you will understand these various roles that a manager plays.
Quantify Performance Goals if Possible	An important part of your managerial position is employee performance appraisals. The best way to achieve meaningful and accurate appraisals is by quantifying performance goals and keeping a diary of employee performance. These tools can help you create clearer goals for employees and avoid bias.
Rational Decision-Making	We all know that making decisions is a basic function of being alive. The same, of course, is true at work; we make decisions every day about how to perform our tasks and how to confront issues that arise. As with anything else, there is a right way and wrong way to make decisions. Without understanding how to approach your decisions rationally and objectively, you are setting yourself up for failure.
Recruiting New People	Managers who hire and orient qualified new employees enhance the success of their departments and organization many times over.This is instrumental in maximizing productivity and morale and minimizing turnover. Although the human resources department usually plays an active role in locating potential employees, managers sometimes find that recruiting applicants falls within their job responsibilities as well. In any event, it’s essential to have reliable sources of qualified applicants before you can actively begin the hiring process.
Self-Evaluation and Common Pitfalls in Performance Appraisals	Some managers ask employees to evaluate themselves as a preface to the formal review. In addition to being a constructive experience for your people, this practice broadens the base of information you can use to prepare the official evaluation.
Setting Sound Goals	Successful plans start with clear goals. The most successful organizations have a clear sense of where they want to go and how they want to grow their abilities. However, setting goals must be a careful, deliberate process. With the right tools, the goals you set will burgeon into effective planning which will help nurture your company into greater and greater success.
SMART Objectives	It’s all too easy to set objectives that are so general that we don’t know exactly what we’re trying to achieve, or whether we’ve achieved it.A structured approach forces us to think more deeply and methodically about what we actually want. Perhaps the best known of these approaches is the SMART acronym. In this course, we explore the meaning behind the SMART acronym, and show you how to write objectives that inspire and motivate.
Speaking and Listening	Communication barriers are common in the workplace. By fine-tuning our speaking and listening skills, we can become better managers, stronger leaders, and more valuable members in our companies. In this course, you will learn about the importance of using speaking and listening as a means of breaking down communication barriers. By discussing methods of sending messages, directive formats, and listening skills, you will gain valuable insight into workplace communication and will be able to strengthen your own speaking and listening skills.
Strategic Planning at its Best	The most successful businesses are ones that fully understand their largest goals, the hopes for growth, and the vision of the business as a whole. Strategic planning is a necessary part of the processes behind this kind of success. It helps make employees feel like a part of something important rather than one person with one job to do. It helps managers and employees know specifically what they need to do in order to help the business grow. It is a way to improve your business actively and creatively.
Team Autonomy and Degrees of Freedom	People work much more effectively when they have the freedom to make decisions about the work they doing. The same can be said for people working in teams, as they often do their best work when they have the freedom to manage themselves in certain aspects of their work. As a manager, you will be involved in deciding the level of autonomy that you are going to give the teams you've put together.
Team Design Characteristics	Organizations often use teams to achieve a goal that requires multiple skill sets. Working on a team can also be more enjoyable than working alone! Managers must make decisions about organizational teams by considering how to effectively design teams with optimal characteristics for the tasks at hand.
Team Training, Compensation, and Recognition	Successful work teams are becoming a larger and larger part of contemporary business culture. However, there is a lot that goes into building and maintaining productive teams; you can’t bring a group of people together in a room and expect them to work seamlessly. The team must be trained properly in order to work together and management must have a satisfactory compensation package for successful teams.
Teams and Ethics	Many businesses have been making the transition to team-based work environments. On the whole, these programs have proven very successful. There are several ways that working as part of a team can affect people’s perceptions of their jobs and managers who are considering using work teams should understand these effects.
Terminating Employees	Terminating employees is the most stressful and unpleasant task that managers face, but virtually everyone must deal with it sooner or later. This course is designed to prepare managers with the tools they need to prepare for and conduct employment termination interviews in a way that both demonstrates respect for the terminated employee and protects the organization from risk.
The Decision-Making Process – Part One	Systematizing an important process can reduce both stress and errors. This course breaks down the decision-making process by exploring how to best identify problems and developing solutions. We will begin by explaining the importance of identifying core issues by evaluating what is actually wrong rather than just the symptoms. We will then discuss how to develop solutions including tips for brainstorming, solution elimination, and incubation.
The Decision-Making Process, Part 2	A single decision can bolster or derail a career. Given the importance of decisions and the frequency with which they must be made, it’s important to know how to come to a conclusion and make the best decision for a given situation. The decision making process is not one that occurs in a single step. It is also not a process that occurs in a vacuum, as it involves and impacts multiple parties.
The Disciplinary and Grievances Process	Disciplinary meetings and accepting employee grievances are highly volatile moments in any manager’s experience. Since no two situations or employees are identical, there’s no seamless set of guidelines for what you should say and do. However you handle these situations, it is important that you approach them with common sense, insight, and empathy. There are general recommendations for what you should say or do which we shall examine.
The External Environment	One thing that all businesses have in common is the need for the ability to change their products or services and processes to meet modern times. Depending on the type of company you work for, change may happen very slowly over time, or it happens frequently and quite fast. Regardless of whether or not your company makes changes slowly or quickly, to stay successful and relevant businesses must be able to respond to the ever-evolving external elements that impact the way business is done.
The Four Levels of Management	Organizations effectively function as a result of their leadership. Absent effective leadership, there is no way for a company to implement its strategic intent and ultimately reach its goals. From the top level executives down to first line managers, the varying levels of management must work together to ensure organizational success.
The Progressive Discipline Process	Progressive discipline is a universal practice today. It typically starts with an oral reprimand and policy restatement for minor offenses and escalates to more severe action depending on the gravity and frequency of the infraction. As a manager, it’s important to familiarize yourself with the appropriate disciplinary actions required for various types of offenses.
The Team and its Members	Colleges are increasingly adding aspects of teamwork into their curricula, especially in business school. Why do we put so much emphasis on something that, reportedly makes many students and employees feel anxious and academically drained? Teamwork is increasing in the world of business, so it’s important that students get experience with performing effectively in a team.
The Team and the Organization	Why have so many companies moved to team-based task assignment? Research shows that teams improve company and individual performance and can make a huge difference in the success or failure of a project. Managers must be knowledgeable about the characteristics that comprise successful team.
The Theory of Reinforcement	What role does motivation play in employee performance? How do different types of reinforcement and reinforcement schedules help managers get the performance they desire from their employees? By using the right type of reinforcement, you can help your employees perform to your standards and perhaps even exceed expectations.
Time Management for Managers	Time is a valuable resource and wasted time can seriously hurt your productivity. It may seem like you only lose a matter of a few minutes here and there, but those minutes add up to hours very quickly. With the right techniques, you can use this time for productive, meaningful work and minimize lost minutes, hours, or even days.
Tips for Conducting a Performance Evaluation	Being evaluated is a necessary part of professional development; if you don’t know how well you perform your job, it’s difficult to improve and grow. However, it’s possible for a performance evaluation to be an obstacle rather than a benefit. Evaluations that damage confidence or recommend vague, unattainable goals can hinder an employee’s performance rather than bolster it. It is important to know the right ways to evaluate your employees’ performance.
Tools and Knowledge for Successful Plans	No business survives on improvisation alone. The most successful companies and businesses have detailed plans guiding their operations and goals at every level, from small front line teams to the highest levels of management. As a manager, you are heavily involved in the planning process. It is important that you understand how plans should be made to help attain the goals for success and growth.
Top 10 Mistakes of Managers	Moving into a management position brings many new challenges and rewards. As you learn to navigate your new role as manager, you will naturally make some mistakes. Knowing what some of the most common mistakes are can help you avoid problems in advance.
Tracking Progress with Controls	Project controls measure the pulse of progress, but too much red tape (reports, status meetings, and other bureaucratic flak) strangles employees’ initiative and creativity. Controls that become an end in themselves instead of a means to an end are a burden on everyone By the end of this course, you will be able to identify three categories of controls as well as tactics for introducing ideal controls in order to create a progressive work environment without stifling creativity.
Transitioning to Management – The First Year	Moving into a management position can create a profound psychological transition. Many people experience concern, even fear, that they won't be able to meet their new responsibilities. Others feel they can take unfair advantage of their new authority. When you understand the transition, you can be better prepared to ensure your promotion is smooth and that you are capable of performing above your expectations.
Types of Organizational Plans	Any time you see an employee handbook, a corporate project or even the posting of a new company rule, you are looking at a type of organizational plan. These plans, no matter how minor they seem, need to be well thought out in order to avoid potential negative repercussions down the road.
Understanding Motivation	The basic definition of being a manager is getting work done through the efforts of other people. In order for people to be productive, they need ability, resources and motivation—that is, a reason for working. Most employees perform their basic functions in order to get their paychecks, but this is not enough for companies who want to ensure success and growth. Part of your job is to ensure that your employees feel like they have reasons for putting real effort into their work.
Understanding Successful Negotiation	A common way that people deal with conflict is through negotiation. Negotiation is a process where two or more parties work toward an agreement. Negotiation is prevalent across almost every line of work and industry. While some people may feel confident in their negotiating skills, many people don’t know how to properly plan for a negotiation and may even feel anxious about it. In this course, we will learn the five phases of negotiation. You will also learn about different methods of negotiation like mediation and arbitration.
Understanding the Impact of Culture in Your Organization	How does the culture of a company inform employee conduct and company success? Culture is an important part of how a company runs, how its employees act, and even how successful the business can become.
What All Leaders Need to Know about Managing Change	Managing change is one of the most important skills that a manager can master. Successful change is dependent upon how a manager can enlist the hearts and minds of their employees to carry out change.
Why Teamwork Works	The most important thing to remember about teams is that they are made up of individual people. These people each have their needs and perspectives. When team members’ values align, the rewards are substantial, but when there is trouble, the team can be more trouble than it’s worth. As a manager, you should understand what the most effective teams look like.
Work Team Characteristics	What makes a successful team? Managers must make many decisions about teams based on any number of variables. Ultimately, a manager must put together a team of ideal size, promote cohesiveness and positive norms, and manage conflict in order to allow the team to succeed to its ultimate potential.
Work Teams – Some Basic Guidelines	Many major businesses have transitioned to a team-based model because it increases both productivity and employee morale. In a team-based model, employees are given greater flexibility and often greater autonomy. When used correctly, work teams are a highly effective way to grow your company.
Work Teams – Types and Environments	Why do we use teams in the workplace? Teams can give a huge advantage to companies by providing a chance for collaboration, bringing together multiple perspectives, and increasing satisfaction and quality. But teams aren't always in the best interest of a company or project, and have some disadvantages that offset the advantages. Managers need to know when to use teams, which type of team to compile, and the environments that work best for teams.
Working with the Confused Employee	Like most skills, delegation needs to be practiced and developed over time. When an employee is not meeting your expectation with a delegated task, it is important to handle the situation delicately and directly. In the lessons that follow you will learn four steps to taking control of the situation when delegation poses difficulties.
Working within the General and Specific Environment	How do you manage your general and specific environment within an company? By learning about the types of environments that must be considered, you will better understand your own work climate and be able to make informed decisions.
Managing Your Remote Workers	This course is designed to help you avoid its pitfalls and implement processes that will help you get the most out of your virtual teams.
Show All Show Less

MARKETING	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
A Tactical Guide to SEO and PPC	Search engine optimization and PPC are incredibly effective ways to drive traffic for your website--but how do you ensure you’re driving traffic that results in conversions? When it comes to SEO, how can you amplify your efforts? And when it comes to PPC, how do you know you’re making the most of your spend?
Benefits of Events that Drive ROI	Industry events can be an incredible channel for organizations--particularly when in a niche space. However, events tend to be expensive, time-consuming, a high-effort-low pay-off channel, and diifcult to track, has left some marketers hesitant in making the investment. If you can master modern events--and track ROI--you’ll be a step ahead of the game and will uncover new opportunities to directly drive revenue.
Customer Marketing	A few years ago, marketing “ended” at the point of sale, but in many cases, customers are your best salespeople and advocates. Marketers who ignore post-funnel marketing opportunities, are losing opportunities to differentiate their business and brand, while uncovering opportunities for revenue.
Email Marketing	In spite of the popularity of new channels like social and SMS, email marketing is here to stay. It can be an incredibly effective channel--yet many Marketers are still missing out on email’s full potential.
Essential KPIs for the Modern Marketer	If you’re not capturing and measuring Marketing KPIs and metrics on a regular basis, you’re marketing “blind.” For many marketers, it’s not a question of, “Do I measure my marketing?” It’s a question of, “What do I measure!” And most importantly, "what do you do with the data once you have it?" Capturing and analyzing your Marketing KPIs will give you an overview of your efforts and allow you find areas of improvement.
Find Your Brand Voice With Killer Content Marketing	Content is the blood that flows through the modern marketers’ veins. With video, texts, infographics, snapchats, in-product announcements, emails, and more, and a vast mix of audiences--including prospects, customers and influencers—and the ongoing pressures to deliver content at a rapid cadence, with a consistent brand voice—mastering content is a challenge. And measuring the impact of your content strategy tougher still.
Marketing Strategy that Drives Effectiveness	Strategic marketing organizations have the capacity to drive incredible value through the entire organization. This course will give you a foundational understanding of how to think strategically to develop, measure and promote a marketing plan that helps you bridge the gap between “activities” and “results.”
Multi-Channel Marketing: Coordination, Cohesion and Results	The modern consumer expects to be able to interact with your brand through a variety of channels. Multiple touch points introduce complexity and makes it difficult to maintain a clear message and consistent value propositions. When channel strategy works well, every touch point strengthens engagement and perception of your brand. So how do you bring it all together?
Social Media Marketing	Most of the internet advertising growth in the U.S. can be attributed to sites like Facebook, Google and other—and this percentage is rising. If you don’t have a strategy for making smart investments in these channels, you are missing out on marketing opportunity.
The Inbound Marketer’s Playbook	In the last 10 years, inbound marketing has become one of the most effective marketing channels. Getting started--and finding success--requires a shift in the way you communicate with customers, prioritize resources, work with sales, and budget and measure success.
Show All Show Less

MEDICAL COLLECTION SKILLS	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Assumptions, Presumptions and Misconceptions in the Collection Process 2019 (US)	This course explains how the assumptions, presumptions and misconceptions you may have can influence a collection discussion.
Triaging for Better Collections 2019 (US)	Triage is a common term and mindset in the medical field. The principles of triage have been used for centuries to assign a category to individuals for grouping and decision making. This course will help you understand how to use the triage process of quickly assessing and categorizing. This is especially helpful when applied to the collection process in a physician practice or healthcare organization.
Breaking Down Communication Barriers During Collection Process 2019 (US)	Communication barriers pop up when one person doesn't understand the other. Common medical terms and acronyms may be old hat to you, but are often like a foreign language to patients. This course is designed to help you identify common barriers to communication, and give you the tools and tips to break them down. Once the barriers are removed, you will be successful in educating the patient in the collection process and be able to successfully obtain the required payment.
Keys to Effective Communication 2019 (US)	A first impression can make a lasting impression when communicating, but this is especially true when discussing a balance due with a patient. The words said, tone, volume and speed of voice used along with non-verbal mannerisms can have an impact on the outcome of a discussion. This course will explore verbal and non-verbal communication techniques that can help you more effectively ask for and collect patient balances.
Matching Communication Styles for Improved Collections 2019 (US)	This course guides you on how matching your communication style to a patient's and by tuning in to how each patient is speaking will lead to increased success in collecting patient balances when talking about payment obligations.
Understanding the Stages of Patient Collections 2019 (US)	Collecting payment for healthcare services isn't easy. But in today's age of increasing healthcare and insurance costs, it is now more important than ever to collect payment from patients. Being at the frontline of your healthcare organization, it's important to know how to put patients at ease and help them understand the payment process. This course guides you through the Collection Touch communication cycle, helping you navigate any collection scenario and reach the end goal of a payment in full.
Strategies for Handling Payment Objections 2019 (US)	Obtaining payment from patients can be difficult, especially when a patient objects. In this course, you will learn the definition of objection, how to determine whose objection it is, and some key words and phrases to help you achieve your ultimate goal of obtaining payment for the services given.
Quality Assurance Methods in the Collection Process 2019 (US)	This course is designed to assist you in understanding what quality assurance means to you. You will learn why it's important for staff to be monitored on their ability to obtain payment from patients, and youÃ¢Â€Â™ll be taught a method for monitoring your own outcomes. Management teams will learn that quality assurance should be viewed as training and be used as an education tool, rather than being felt as disciplinary to staff.
Show All Show Less

PERSONAL DEVELOPMENT	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Be Assertive the Right Way	No matter how self-assured you are, most of us wonder if perhaps we couldn’t be just a bit more assertive in certain situations. This course will provide you with the knowledge, skills and confidence to become more assertive.
Coaching Skills	Effective coaching is about helping all people reach their full potential, in any area of their lives and for the manager as a coach, this means working with people to improve their performance at work. This course will help you to understand how to be an effective coach.
Conflict Management	While business can often see conflicts as being productive by driving new and different opinions, the different ways to effectively manage such conflict depend on many factors. Learn more about managing, controlling and harnessing conflicts by taking this conflict management course
Creative Problem Solving	Break free from conventional thinking to find innovative solutions to challenges using our Creative Problem Solving course!
Decision-making Excellence	Decision-making is an important skill in almost every job and employers really value strong decision-makers in their teams. No matter what position you hold, from boardroom to mailroom, you’ll need to make decisions every day, decisions that can have a big impact on business. This course can help.
Developing Resilience	Learn how to challenge your thinking. See what is really happening, not what you think is happening. This is key to becoming more resilient.
Communicating Effectively	Effective communication is one of the most important life skills we can learn – and yet it’s not something most people put a lot of effort into. We accept that some people are naturally good at public speaking, or are really good at getting their point across in meetings. The truth is, effective communication is a skill, and like any skill, with practice you can improve. This course will provide you with the necessary knowledge, skills and confidence to be an effective communicator.
Emotional Intelligence	Research shows that emotional intelligence is perhaps the most important factor in academic success, job performance and life success. It’s even considered more important than IQ! This course will help you to understand emotional intelligence, both internally and externally.
Helping Yourself and Others through Change	In this course we’re going to show how you can help yourself and others through change. We’ll show you how to think about change by examining the things you can control and the things you can’t. We’ll also show you some self-care tips to employ to keep your mind and body healthy during times of change.
Introduction to NLP	NLP, or neuro-linguistic programming, is pervasive in so many walks of life that even if you’re not familiar with it, you’ve probably come across it in some way. If you want to find out a bit more about this ubiquitous theory, as well as some of its practices, check this course out.
Managing Stress	Many of us experience stress in life, whether this is in the short term from one-off projects, or long-term stress from a high-pressure career. Not only can this be profoundly unpleasant, it can seriously affect our health and our work. However, it is possible to manage stress, if you use the right tools and techniques. This course will show you how.
Negotiation and Influencing People	Life is one big, ongoing negotiation. Especially in the workplace, where the need to negotiate and influence is so important. From agreeing to a salary, to everyday conversations about workload and responsibilities. You actually spend more time negotiating than you realise. Yet the thought of it can be intimidating for some. This course will give you the confidence to negotiate.
NLP – Unconscious Eye Movement	One facet of Neuro Linguistic Programming (NLP), is the link between your thought processes, language and your body. One of the ways that manifests itself, according to NLP, is unconscious eye movements, relative to how your brain is processing information. Sounds tricky, but it doesn’t have to be. That’s what this course is for. There are ways you can use this knowledge to help you in everyday and work situations. This’ll show you what those are.
Presenting with Power	The ability to give an effective presentation in the workplace is a crucial skill that every employee should possess. If your career matters to you, you need to develop your presentation skills. By demonstrating that you can deliver a well-constructed, confident presentation in front of a group of colleagues, you gain an advantage others. This course will give you the skills and techniques to present with power.
Productivity and Time Management	It seems that there is never enough time in the day. But, since we all get the same 24 hours, why is it that some people achieve so much more with their time than others? The answer lies in good time management. It’s the ability to organise, plan and prioritise tasks to make the most of the limited time we have. By the end of the course you will have the knowledge, skills and confidence to claim to be an effective manager of your time
Team Working Excellence	Every single job involves working in a team in some form or another. It’s no surprise then that being able to work in a team is one of the most common skills employers look for. This course will help you to build your ability to work in a team.
The Public Speaking Guru – Confidence Builder	This course will give you the tools to build your public speaking confidence and overcome your stage fright. You can use it to help yourself feel more prepared for your work speeches or presentations.
The Public Speaking Guru - Presenting with Impact	As the course explains, most people are afraid to speak in public. Great presenters, like great communicators didn’t start out that way. They honed their skills over time, through training and practice. This course will give you the skills and techniques to do the same. During this course you’ll acquire new presentation skills used by the world’s best public speakers. Skills you can practice and use to improve your own presenting prowess. You’ll also find out how you can overcome your own nerves using simple techniques. And finally, when you’ve mastered your new presenting skills and tamed your public speaking nerves, we’ll share our secret formula for creating the perfect presentation.
The Public Speaking Guru – Speech Writing	Most speeches need writing. Speeches are rarely given off the cuff. That’s more a rant, or a ramble. So really, all speeches start at the writing stage. That’s half the battle. There are a few things you’ll need to know to ensure your speeches don’t suck before you’ve even given them. That’s what this course is here for.
Show All Show Less

POLICY AND COMPLIANCE	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Anti-Money Laundering	With a maximum jail sentence of 14 years, do you know all you should about money laundering? This course can help to make sure you do.
Consequences of Careless Social Media Use in the Workplace	A 2016 report estimates there are 2.3 billion social media users. There is concern that too few companies are focusing on the risks associated with social media in the workplace. Employers must recognize the risks and take steps to effectively manage them.
Current Trends in Privacy	Changes in technology can create frustration and confusion; the same can be said about understanding privacy. Most of us assume that information won’t leak when we participate in online social networks, send emails, or use the internet for research. Unfortunately, this assumption doesn’t hold true in the emerging cyber world. It’s time to adopt new habits if we want to protect our privacy online.
Cyber Security Risks and Social Media	This course discusses how social media affects you and your employer. You will also learn why your employer is concerned about social media in the workplace, and receive recommendations to follow to protect yourself and your employer.
Cyber Security: How to Stay Safe Online	With this course you’ll learn various ways criminals access critical information so that you can better protect yourself, your clients and your organization from security breaches.
Data Protection 2017	Individuals have a legal right to their privacy and in these technologically advanced times keeping your personal data protected is vital and required by law. This course is designed to provide you with an overview of exactly what the Data Protection Act 2017 is and how it keeps your data safe.
Dealing with Extremism and Terrorism Awareness	You’re probably getting nervous just looking at the title of this course, aren’t you? Don’t worry, we understand that. As far as hot button issues go, this is probably one of the most volatile. But you can’t ignore it because it’s tricky, or controversial. In fact, it’s the ignorance that can lead to misunderstandings, which in turn fuels the controversy. We need a course that’ll explore all the key considerations. That’ll provide the main information employers and employees need to understand exactly what they’re talking about. The knowledge will be the first step towards dealing with extremism and terrorism in the workplace. Putting it in practice is the second. This isn’t just important in the workplace. It’s important everywhere.
Environmental Awareness	This course will help you understand your obligations in relation to environmental laws and maintain a sustainable and reputable business.
Facebook, LinkedIn and Twitter Policies for Every Employee	The biggest mistake people make on social media is letting their posts live forever. There are applications collecting our data, creating user profiles, and anticipating what we’re going to do next. So, how can you be smart online?
GDPR Express	The General Data Protection Regulation (GDPR) will come into force on the 25th May 2018 and you need to be aware of the new law and how it affects you and your company. This quick fire course is here to nail the important bits you should be aware of.
General Data Protection Regulation (GDPR)	Protecting data. You’re basically the bodyguard of data. We don’t want you – spoiler alert – taking a bullet for data. But you do need to keep it safe. Especially now that GDPR is kicking in. If you’ve not heard of it, it stands for General Data Protection Regulation, and it’s the biggest change to data protection law in over 20 years. And you should care about it. Because if you’re not compliant, the penalties are pretty severe. Luckily, this course will give you the details. It will be enforced from 25 May 2018 to strengthen EU citizen’s privacy rights, giving them more control, and to help the law be applied consistently across the EU.
Global Privacy Law Fundamentals	A German privacy regulator ordered Facebook to stop collecting and storing certain data and is effectively blocking Facebook from making full use of this data. Understanding global privacy regulation helps us understand, and do a better job of, addressing the concerns of our customers and business partners.
Harassment and Bullying at Work	Everybody should be treated with dignity and respect at work. Bullying and harassment of any kind should not be tolerated in the workplace. Its effects can be very harmful both to organisations and individuals.
Health and Wellbeing in the Workplace	Work can have a positive impact on our health and wellbeing. Healthy and well-motivated employees can have an equally positive impact on the productivity and effectiveness of a business.
HIPAA Privacy and Security 101	HIPAA stands for Health Insurance Portability and Accountability Act. You can say it ‘HIPAA’ as long as you remember it has one P and two As. HIPAA is a set of regulations that affects people working in healthcare, either directly or as a third party. That means if you’re involved with anyone’s health information in any way, you’ll need to know about it.
Information Security 101	Here we’ll learn about corporate security policies—why they exist and the important role you play in upholding them.
IT Security for the Remote Worker and Business Traveller	This course is going to look at the risks, the consequences of breaches, and some solutions. It’s also going to make sure you understand the importance of backing up your data and having a strong password.
Mobile and Portable Device Security
Modern Slavery	Most of us think of slavery as an issue confined to history, or an issue that only exists in certain countries. But the truth is that slavery is closer than you think and is something that is still happening today. Find out all about Modern Slavery with this course.
PCI DSS	This course will help you understand the basics of the PCI security standards and how to put your knowledge into practice where you work.
Personal Social Media Use at the Workplace	If you use your work computer to check your social media accounts, be aware that anything done on a company-owned computer is owned by the company; it can be monitored at any time just as the company can monitor personal emails on the company account. Some companies’ policies allow management to ask for an employee’s password, and the legality of this practice is still being decided in many states.
Preparing for an Active Shooter Situation	An active shooter situation is becoming a very real problem in the US. You hope you'll never need to know what to do in this situation, but being prepared is something that could save your life and the lives of those around you.
Privacy 101: Get to Know the Basics	The concept of privacy dates back to ancient times and texts, historical records show that privacy protections and laws existed in ancient Greece and China. Even though there is no single or concise definition for the word “privacy,” it's important, now more than ever, to learn about information privacy. The sophistication of technology complicates the once simple term of privacy.
Privacy and Online Behavior: How to Protect Yourself	In June 2016 the Pinterest and Twitter accounts of Facebook founder, Mark Zuckerberg, were hacked. If it's possible to compromise the accounts of someone like him, what risk do the rest of us face? It turns out Zuckerberg had a few bad habits when it came to his passwords. In this course, we’re going to discuss some of the habits you need to cultivate to protect your privacy while you're online.
Security and Privacy Controls	Advances in technology such as mobile applications, cloud services and the "Internet of Things," are creating new ways for organizations to expand business opportunities, interact with customers and partners, and improve operations. As technology continues to evolve, we need to accept that the scope of security and privacy challenges is intensifying. However, many organizations still struggle with understanding the relationship between risk and controls, and where to turn for potential guidance or leading practices regarding security and privacy controls requirements.
Sexual Harassment Prevention for Supervisors and Managers – California	Moved to human resources course bundle
Tackling Hate Crime	Hate lifts us up where we belong. I wanna know what hate is. All you need is hate. You know why they’re not songs? Because hate can’t be tolerated. Neither can crimes. That’s why they’re crimes. So hate crimes are bad twice. They’re double bad. To keep them out of where you work, you need to know about them. What they are, how to spot them and what to do if you do. That’s what this course is for.
Understanding Cyber Security	Advances in technology have changed the way we live, and the way we do business. Our world is more connected than ever before. This brings huge opportunities and benefits, but it also brings risks. This course can help to understand these risks.
Understanding Sexual Harassment – What Everyone Needs to Know (US)	Harassment is unwelcome conduct from a boss, co-worker, group of co-workers, vendor, or customer whose actions, communication, or behavior mocks, demeans, puts down, disparages, or ridicules an employee. Unlawful workplace harassment occurs when enduring offensive conduct becomes a condition of employment or the conduct creates a hostile work environment. In this course, we will define sexual harassment, review reporting procedures, protection against retaliation, and understand how the law provides protection in the workplace.
Using Social Media to Represent Your Employer	Sometimes, employees handle corporate social media accounts, or speak on behalf of the company online (even if this does not occur through an official corporate account). In such circumstances, employees must act carefully and responsibly to protect the company’s reputation, social network and partnerships.
Workplace Security: What You Need to Know	No longer available
Overview of FCRA 2019 (US)	In order to the find the right candidate for the job, employers will conduct thorough recruitment procedures often involving extensive background checks. However, the search for that ideal candidate should never come at the expense of an individual’s data privacy. Consumer rights laws, like the Fair Credit Reporting Act, have been created to ensure the protection and accuracy of any individual’s personal information, which may be kept on file or used by employers or credit reporting agencies. In this course we will provide you with an overview of the FCRA and the important information you need will need to know to stay compliant.
Team Working Excellence 2.0	Along with the rise of email and the Internet comes an increase in security risk—especially in the workplace. Thanks to hackers, computer viruses and other threats, disclosing your organization’s sensitive information is just an unknowing click away. Workplace security is everyone’s business, so pay attention and learn how you can protect yourself and your organization against these dangerous threats.
What is FCPA? (U.S.)	Does it surprise you to know that most employees will unknowingly violate a law or policy? The thing is you’re required to abide by the FCPA law. You and your company can be held responsible for breaking these laws. Ethical violations are as expensive as they are bad for business. This training isn’t intended to make you an expert on the FCPA, however, it will provide an overview, and help you spot red flags and how to deal with them properly.
California Human Trafficking Awareness	It might be hard to see how human trafficking relates to you and your organization, but it runs deep, and can occur anywhere in a supply chain. Raise awareness and build understanding about human trafficking with this course which meets requirements for human trafficking awareness training in California for hotel and motel employees.
Decision Making Excellence 2.0	Here, you’ll learn best practices for using your mobile at work, as well as how to protect your device and the sensitive information held within it.
Human Trafficking Awareness (US)	It might be hard to see how human trafficking relates to you and your organization, but it runs deep, and can occur anywhere in a supply chain. This course is designed to raise awareness and build understanding about human trafficking, which is the world’s fastest growing crime.
Show All Show Less

PROJECT MANAGEMENT	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Close Your Project Successfully	When you get to the end of a project it can be tempting to overlook a critical final task of the project manager â€“ conducting project close. This course can help.
Introduction to Project Management	Leading or taking a role in a project team is an excellent learning opportunity and can really help you improve your career profile. This course will introduce you to project management.
Project Design	Too often, project teams focus on solutions, how to achieve something, before gaining a clear understanding of the business objectives. The project design stage is your opportunity to get this right. This short module provides an overview of why most Project Managers fail to meet their project objectives.
Project Development and Testing	In project management it is important to have a process to ensure you plan, test and incorporate feedback before you develop and build the project output. This course is a bite sized review of why testing and development is important during a project.
Project Preparation	As the old saying goes, failure to prepare is preparing to fail, and a lack of plan can land your project in all sorts of problems. Learn how to prepare your project using this course.
Project Scheduling - The Critical Path 1.0 (Global)	The critical path encompasses all tasks needed to complete a project, any associated task dependencies, milestones, and final deliverables. The critical path allows for project visibility and is a tool to ensure your project stays on track and within your budget.
Project Strategy and Business Case	This course looks at the importance of strategy and will show you how to make your own projects stand out from the crowd with a well prepared business case.
Support and Benefits Realisation	Benefit realisation is about making sure you actually get the intended benefits originally planned for your project. The course shows you how to develop your own benefits realisation plan.
Training and Business Readiness	Its human nature to resist change and itâ€™s down to the project manager to understand the reasons behind the resistance. This course can teach you how to get your organisation ready for change.
Show All Show Less

THE RETAIL COLLECTION	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Be a Retail Hero	In this course you will learn the service and selling skills to treat every customer like a Hollywood A-lister and deliver the WOW factor. This is a journey to discover how to be a hero at the tills, meet and greet like a pro and be a diva in the fitting rooms.
Connect with a Customer	In this module you will learn how to make that special connection between you and the customer and provide an elevated customer experience.
Fitting Room Advice	In this module you will learn how to deal with customers and their personal needs in the fitting room environment.
Meet and Greet	In this module you will learn how meet and greet like a pro.
Service at the Till	In this module you will learn how to provide the best possible service at the till.
Show All Show Less

RISK AND GOVERNANCE	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Anti-Money Laundering Awareness 1.0	Help take the profit out of crime by preventing money laundering. Ensure your employees understand how money laundering and terrorism financing occur, the framework to prevent them, and things to look out for.
Brexit - What it Means for my Business 1.0(UK)	This course will explain to learners the basics regarding the United Kingdomâ€™s withdrawal from the European Union, the changes it will bring to their jobs and their company, and how everyone will need to adapt.
Show All Show Less

SALES MASTERY	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Always Be Closing	You can get everything right during a sales pitch, but if the close isn’t on point, it’s all for nothing. You need to learn how to end on a ‘yes’. This course’ll help. The course is a quick overview of the necessity of closing sales well, plus an outline of some important closing types. It also runs through the pros and cons of each, and the necessity for a good ‘groundwork’ conversation for any closing technique to work. It’s more an overview than an in-depth investigation, and is useful for a refresh or to learn something quickly.
Asking Questions	You cannot sell without gathering information and it’s tough to gather information without asking questions. This course will show you how to use questions during the sale.
Authority and Social Proof	People tend to obey authority figures – no matter the circumstances. Discover how to apply this information to the sales process.
Be Likeable	We are influenced at a conscious and unconscious level all the time – through the people we meet and interact with, and of course advertising and marketing. Being likeable will help you to influence people at all levels, and this course will help you to discover how to do that.
Closing	Having an understanding of how to close the sale is one of the most vital parts of the sales process. If you can't close the sale, you can't make the sale!
Closing with Confidence in Sales	Everything comes to a close. Even though closing is the most natural part of the sales process, most people experience tension and a fear of failure. This course simplifies the closing process, ensures you’re in alignment with your customer, and minimizes those fears of failure and tension.
Commitment and Consistency	People will go to great lengths to appear consistent in their words and actions. This bite sized module explains that if you can actually get products in buyer’s hands, even if there is no official commitment to buy them, your chances sales increase.
Do Your Research	Before you pick up the phone or open a new e-mail to contact a sales prospect, you should already be an expert on the people or organisation you are trying to reach. This course will teach you the importance of research.
Effective Questioning	Engage your customers in productive and interesting conversations by asking a variety of question types. You can take the guesswork out of sales just by asking thoughtful questions. Here, we’ll look at 12 question types that’ll help you gain a competitive advantage.
Features, Advantages and Benefits	Think, FAB! This course will teach you the importance of features, advantages and benefits in selling.
Follow Up	How many interactions does it take to get the sale? Discover the importance of following up during the sale using this course.
Handling Objections in Sales	People are always going to have anxieties when it comes to spending company money. A vital skill a salesperson must have is the ability to overcome sales objections with precision and confidence. And luckily for you, this course is here to show you how.
How to Engage Customers in Telephone Conversations	Some estimates claim a person loses over 60 percent of their ability to communicate over the phone. After all, all you can work with is your voice—no body language or facial expressions to fall back on. However, your voice can still be a powerful tool when used properly. Learn how to make the most of your phone selling by incorporating five voice techniques.
How to Handle Sales Objections	Don’t fight objections, they’re gold. Handled the right way, objections outline exactly what’s needed to win the opportunity. This five-step process will help your handle objections while enhancing relationships.
How to Influence	Influencing a prospect to buy is a challenge. Which is why it’s worth understanding the psychological principles behind the influencing process.
Know Your USP’s	You need to identify benefits that differentiate your product or service from the competition – if you have real USP’s, then tell buyers! Discover the importance of unique selling points.
Leave Something Behind	It is a good idea to leave something behind with the buyer which will make the conversation memorable. Find out all about leaving something behind.
Listening Skills: Transform Your Customer Interactions	Listening may be the most underrated skill in selling. Good listening skills are a must in developing strong customer relationships. Poor listening is a flaw that’s often fatal to longterm success. Learn four listening techniques that will enhance your ability to establish trust and openness with your customers.
Mastering the Art of Negotiation	The course helps you avoid the fatal flaw of negotiating too early in the sales process. Once you’ve entered the negotiation phase, it’s essential to recognize what type of negotiator you’re dealing with and adjust to create the optimal outcome. This course focuses primarily on how to create balanced agreements with your customers.
Mastering Cross-cultural Negotiations	If you’re involved in any kind of international sales, you’ll need to know about cross-cultural negotiation. However, the skills you’ll learn here are relevant even if you’re only dealing with your next-door neighbour. Find out why in this course. We’re all different. Beautiful unique snowflakes. So while treating someone the way you’d want to be treated sounds great, not everyone is like you. You need to treat them the way they’d want to be treated. This is especially true in negotiations, and even especiallyier true when you’re dealing with someone from a different culture. This course’ll give you the info you need to be able to put yourself into your prospect’s shoes, wherever they’re from, to get more wins at negotiation stage.
Navigating Gatekeepers	The course is here to give you a few ideas whenever you’re in sales and worrying about getting stuck on your way to a decision maker. The information provided isn’t specific, nor is it foolproof – it couldn’t possibly be, even if the course were sixty hours long. But there is enough there to think about that you can develop and adapt a style of navigating gatekeepers that works most often for you.
Negotiating Electronically	The course will give you an understanding of the distinctions between negotiating electronically versus the alternatives, and as such, why you might choose (or choose not) to do it.If that choice is made for you, it’ll also help you figure out the tricks and techniques you need to maximize your returns.
Objection Handling	A potential buyer might be reluctant to agree to the sale, and a good sales person will use the power of persuasion to influence the decision in their favour. This is often done by objection handling. Find out how to effectively handle objections.
Presenting Compelling Presentations	After all your hard work just getting to the proposal stage, don’t shortchange yourself or your opportunity by presenting a mediocre proposal. Incorporate the four components outlined in this training to enhance your credibility and gain an edge over your competition. This course helps you leverage the information you gained during your discovery process and organize it in a way that helps your customers build the case to move forward.
Presenting for Sales People 2019	In this course we will show you what makes goes into creating a great sales presentation, as well as what doesn’t. We’ll explore the different types of sales presentations and when you should use them, as well as show you some techniques and tips you should employ when planning your next presentation.
Prospecting With Ease	Create a healthy and sustainable sales funnel by developing an effective prospecting game plan and approach. This course helps you minimize prospecting anxiety by keeping the process simple and systematic. Learn tips on how to prepare for a prospecting call, leave a voice message and send emails.
Qualify Your Lead	Salespeople sometimes spend too long talking to prospects where there’s little hope of the prospect buying. We'll teach you the importance of qualifying your leads.
Sales Channel Partnerships	In this course we’ll explain the reasons why companies enter into sales channel partnerships, then we’ll present to you the different sales partnerships available to business, and the different ways in which they can increase sales. We’ll also discuss the different pros and cons of deciding to go into a sales partnership with another organization.
Sales Mastery (Full Course)	So many people think of selling as a dirty word and actually get scared at the thought of having to sell. If you really think about this, it doesn’t make sense. We all need to buy things from time to time. Being a sales master is about being yourself and utilising what you have to maximum effect. Use this course to discover more.
Scarcity	A great way to influence a sale, is to convince people that they’re missing out if they don’t act quickly.
Selling through Questioning	Questioning is to sales what arrows are to archery. Sort of. You’ll want to fill your quiver with a range of arrows, so you’ll always have the right one for the target. So don’t quarrel. This course will show you how. This course will tell you about different questioning types and techniques you can use to get the most out of your fact-finding sessions. It’s designed to help those in sales get a more well-rounded understanding of the role of questioning during the sales process, and how getting it right will help them achieve their goals.
Selling to Power Buyers	As a salesperson, quite possibly one of the hardest tasks you’ll face is getting an audience with a real decision maker; the person who has the true spending authority – a power buyer. And if you find yourself in front of a power buyer, your task becomes harder still, as now you must capture their attention and maintain their interest. Selling to power buyers can feel like a Herculean task, but it can be done. And it can be mastered! In this course we’re going to explain to you who the real power buyers really are, how to best navigate the power structure of any business, and we will give you some tips for when you finally get that meeting with a power buyer.
Strategies for Professional Presentations	Avoid the fatal flaws that undermine your ability to deliver effective customer presentations and demonstrations. This five-step process will streamline your process, and take the guesswork out of delivering presentations that appeal to your customers. Topics include how to engage, establishing credibility and confirming your customer’s critical success factors.
Taking Notes	The simple act of taking sales notes can significantly improve your sales success.
The Pitch	Pitching can be a very daunting experience, but as with so many aspects of sales, the key to success is preparation. Discover the importance of the pitch.
The Power of Silence	Silence is a very powerful tool in sales. Find out why.
Time Management	It’s a quick overview of some of the main things to do and keep in mind if you want to make the most of your sales productivity. You’ll then be able to go away and put what you’ve learned into practice.
Time Management: Tips for Success	Now that you’ve enhanced the quality of your selling skills thought the previous nine modules, this course helps you work more efficiently and sustainably. Turn time management into strategic advantage.
Use Humour	Humour can help with making the sale. So here’s an idea – how about mixing some humour into your sales process? Use this course to find out how.
Effective Listening	The power of effective listening cannot be underestimated. Especially when it comes to sales. Listening during a sales conversation makes you appear more credible, create stronger rapport, and build lasting trust between you and your prospect. In this course we will go through the importance of listening skills, how to listen when communicating with prospective clients, as well as giving you some key listening tips to employ during your next sales pitch.
Establishing Trust with Customers 1.0	Trust. It’s the true foundation of any strong, long-lasting relationship, isn’t it? And the importance of trust is no more evident than when it comes to sales. Because If a customer gets even the slightest whiff that you aren’t totally trustworthy, you can say “sayonara” to your sale. Regardless of what you’re selling, if they don’t trust you, they won’t buy from you.
Introducing Yourself	In this course, we’ll give you some of the fundamentals to introducing yourself in a sales situation. Of course, there are parts of your intro you’ll need to tailor to your own situation, product or service. This is more of an overarching good practice guide to bear in mind before you make that first, daunting call. Good luck!
Show All Show Less

SUSTAINABILITY	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Environmental - Defining Recycling	Here’s the thing, until those guys at NASA get a move on and get us on to Mars, we’ve only got the one planet – so we need to look after it. So, in this course we are going to look at recycling, give you some facts, dispel a few myths, define the negative impacts of not recycling your waste and basically shed much needed light on how recycling can really affect you.
Environmental - The Realities of Recycling	The uncontrolled overconsumption of waste packaging products at home and in workplaces is one of the biggest threats to environmental health. In this course we are going to dispel a few myths surrounding the practicalities of recycling. We all want to do our bit for the environment and so this course is here to give you the knowledge and awareness to confidently make your own positive, ethical impact.
Environmental - Where in the World is Our Waste	Ever wondered where your trash goes once you’ve taken it out? It’s something most of us never give a second thought to once that bin lid drops back down. But the future of our environment depends on us, both personally and professionally, to start acting more responsibly when throwing out waste. In this course, we’ll explain where your waste is actually going when you throw it out and what this means for the environment.
Show All Show Less

TOOLBOX TALKS	^ Back to Top Menu
TITLE	COURSE DESCRIPTION
Abrasive Wheels	This course will give you a great accompaniment to any formal training, and drive home all of the important stuff to stay safe and efficient.
Alcohol at Work	Work and alcohol don’t mix. This toolbox talk covers the effects of alcohol on your safety and others you work with
Carbon Monoxide Poisoning	Will you wake up?
Confined Spaces	You need to take the dangers associated with working in confined spaces seriously, if you don’t, you could end up stuck in another one. Permanently.
Construction Dust	Construction dust does more than make you cough or sneeze. Regularly breathing in these dusts over a long time can cause serious damage, so serious it can lead to death. This toolbox talk provides you with advice so you can protect yourself and others you work with.
Dangers of Working at Night	Discover the dangers of working at night, and how you can make changes to reduce the risks.
Electrical Cord Safety	Defective or damaged electrical cords are a big danger, and kill people every year
Eye Protection	To anyone who thinks eye protection isn’t a crucial component of their tool kit – think again.
Falling Objects	It’s said Sir Isaac Newton discovered gravity when he was hit on the head by a falling apple. Unfortunately, in the workplace, the consequences of falling objects can be much more serious.
Fire Classification and Equipment	In the event of a fire quick thinking and action can stop the fire getting out of control and save lives.
Fire Detection and Response	Fire, by its very nature is unpredictable. You never know where or when it will break out. But you can take steps to make sure you know what to do, if the worst happens. This toolbox talk covers what you need to do should a fire break out in your workplace.
Fire Prevention	As an employee you play an important role in identifying and minimising fire hazards. This toolbox talk will cover what you need to think about and do to prevent fires occurring
Hand-Arm Vibration Syndrome	This course will help you understand: what causes hand-arm vibration syndrome; how to reduce the risk and protect yourself; and what to do if you experience any tingling or numbness in your hands.
Head Protection	Your head is the most important part of your body – so it makes sense to protect it when at work. This toolbox talk looks at the importance of head protection in the workplace and covers why a hard hat could save your life
Importance of Good Housekeeping	A clean environment is a safe one
Introduction to Fire Safety	Most fires are preventable. This toolbox talk covers general advice on how fires start and provides guidance on substances that cause fire and explosion.
Legionnaire’s Disease	This toolbox talk covers the health risks associated with legionnaires' disease and looks at how it can spread in your workplace.
Noise and Hearing Protection	This Toolbox Talks will instruct you on how to properly protect your hearing and deal with noise.
RIDDOR	This toolbox talk will help you understand RIDDOR, the law that requires employers and other people in control of work premises to report and keep records of certain serious workplace accidents, occupational diseases and specified dangerous occurrences.
Safe Working with Lift Trucks	Lift trucks are serious machines. If they’re not used properly, they can be very dangerous, resulting in injury or death. This toolbox talk covers advice to help you and those you work with stay safe when using lift trucks
Sharps Injuries	An injury resulting from a sharp object such as a needle or blade can have lifelong or fatal effects. This toolbox talk covers the potential dangers of sharps injuries, and how best to avoid them.
Step Ladder Safety	Contrary to popular belief stepladders are not banned under health and safety law. In fact, they can be a sensible and practical option for low-risk, short-duration tasks.
Working Alone	This toolbox talk will cover what you need to think about and do when working alone.
Working at Height	What you need to think about and do when working at height.
Workplace Vehicle Safety	Workplace transport is any activity involving vehicles used in a workplace. This toolbox talk has been produced to help anyone involved in workplace transport to reduce the chances of accidents happening
Show All Show Less

Complete Training Center Course Library